Most reviewers were let down by their experience overall. Consumers frequently stated that the items received looked completely different from the online advertisements, featuring incorrect colors, messy hair, and exceptionally poor quality materials. Buyers expressed deep frustration over receiving incorrect products, missing pieces, and damaged goods that completely failed to match their initial expectations for birthday or holiday gifts.
Some reviewers were not happy with the customer service and encountered major obstacles when attempting to communicate or obtain full monetary refunds for these purchases. People also noted being pressured through lengthy discussions to accept minimal partial refunds instead of getting their entire payment returned.
The doll I received looks totally different from the one pictured. No one was answering to my emails, so i claimed a chargeback and i was refunded . Do not order , its a fake and cheap dolls
Reborndollsshop 回复2023-11-27
We apologize for any inconvenience caused and assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
There are severall scam webshops regarding reborn dolls. We have experienced a scam at rebornsdollstore com and the reply emailadress is also not working.
Reborndollsshop 回复2023-10-27
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Disappointed is an understatement, I ordered the avatar baby girl for my terminally ill daughter as she has always wanted one, received it today and is nothing like the picture, cheap cheap cheap, cost me £95 with shipping and looks like a £20 doll, hard plastic with movable arms and legs but pic looks more soft silicone, from what I have read no point me trying to return so will have a very upset little girl come her birthday as I can't afford anything else as am her full time carer, they ought to be ashamed.
Reborndollsshop 回复2023-10-27
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
If I could do 0 stars I would. The website is not legit. My husband was totally taken in with it & their fake reviews. He allowed my daughter to pick a doll for her birthday and when it arrived what a disaster. Luckily I placed the order and was alerted by the daily spam that something might not be quite right. I explained to my daughter and managed to sort Aboyne represent but wish I had looked on here first before placing the order.
Reborndollsshop 回复2023-10-27
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Ive had same experience, sent a cheap doll which i paid 70.00 plus postage...will not return emails, im seeking legal advise. Total scam.... IF THEY REPLY ON HERE STATING CONTACT CUSTOMERS SERVICE .... THEY WILL DO NOTHING.... ITS A SCAM!!!!!!!
Reborndollsshop 回复2023-10-27
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
You won’t get your order or get your money back. Scammers.
Reborndollsshop 回复2023-10-09
We apologize for any inconvenience caused. The customer shopping experience is of great importance to us. Our standard delivery time is 7-15 business days, with a maximum delivery time of less than one month. If you have not received your package within this timeframe, please do not hesitate to contact our after-sales service email [email protected]. We will assist you in resolving any issues you may have.
They sent us a doll that I could buy at the $ store. They should b ashamed of themselves. I wouldn't have pd $1 for the piece of crap they sent. False advertising to begin with. Can't even get ahold of anyone to send the damn thing back. Believe me, I'm going to blow them up all over other websites. Spent $150 on a $5 doll. We want our money back
Reborndollsshop 回复2023-10-09
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
DO NOT BUY!!!!! AVOID!!!!
Cheap tacky doll cost me £100
They have blocked my email after I asked to return for a full refund so I can't contact them!
Quality of doll is like a doll from Argos that would have cost me much less.
Reborndollsshop 回复2023-10-09
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
I have the same issue the rest of you do. They sent the wrong doll, and refuse a refund unless I pay shipping back to China. Why should we pay to ship whey they didnt send what we ordered?
Please--if all of us act, we can shut this fraud down!
First, get your money back from the bank, if you report, they will refund!
next, report this cyber crime to the FBI if you are in the US.
They will investigate the complaints and hopefully will be able to bring charges!
then burn the ugly dolls and buy something elsewhere, but be sure its legit.
This is an awful way to rip people off! Then they post in here that they will provide a satisfactory resolution but only want to refund a fraction of what you spent.
REPORT THIS FRAUD! I did and we all need to!
The reply below from this scam company is also FRAUD! I have contacted them, and replied to every response that they sent to me, they refuse to do anything. This is how they make their money:
They send $10.00 dolls that are nothing at all like the website pictures them, then they lie and say it is what you order. They offer you a small fraction of what you paid as refund, and tell you for full refund you must ship back at your expense. The shipping is at least 50% of what you spent! They offer up to 60% and wont budge from that, or send shipping label and then they pretend that they want to help.
DO NOT BUY! and please, if you are a victim, report to the FBI (link above) I did and they are NOT ignoring me!
Reborndollsshop 回复2023-09-14
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sale service, as this will help us resolve your issue as quickly as possible.
I am not sure where all of the negative reviews are coming from. Our doll came two days ago. I ordered her 14 days ago, so I am please with that. The doll doesn't look exactly like the one we chose, but they are hand done so that should be expected to an extent. We also got a ton of outfits with her.
I am pleased with the quality and price and my daughter is so happy with her reborn baby.
Losing a child is hard, so I ordered a doll that looks like my daughter who passed. The doll I got looks NOTHING like the doll I ordered. Contacted customer service and was willing to return the doll to get what I ordered, but was denied that option and offered approximately $20 back on my order. After reading the reviews, I see how the company is getting over on people.
Reborndollsshop 回复2023-08-18
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sale service, as this will help us resolve your issue as quickly as possible.
Not a "reborn" doll, just another $30 quality, factory style toy, not worth the price!
1 purchase of $170 made, but they took 3 unauthorised payments of $170 each ($510) out of my account. Contacted 4 times on the 2 diffetent emails they have and via the website "help" button, sent screen shots and all. No reply!
In the meantime, I recived "a" doll, definitely not the one i thought it would get, a totally different doll. Quality is similar to any doll you'd find at kmart/target/bigw (just $130 more in price!), definitely not silicon, not real hair, doesn't look hand painted either, and no resemblance whatsoever to the doll on their site.
The doll i got was a newborn size, and seems to be weighted, and it is cute, even though it's not close to "realistic", and given that it's for my daughters birthday, who is looking forward to a "baby", i thought I'd still keep it, though under other circumstances, I'd 100% return.
They also eventually contacted me regarding all the money that came out and happily refunded.
So all in all, the website is real, but it's not from the US as they'd have us believe, rather an Asian country. You will get a doll, but it's not a "reborn doll".
If it was priced around the $50, I'd give them a 4 star. But in my opinion, what I got wasn't worth what they charge (and I got it at a discount!)
Reborndollsshop 回复2023-08-10
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sale service, as this will help us resolve your issue as quickly as possible.
This doll looks nothing like I ordered absolutely disgusting do not buy from this website 😒
Reborndollsshop 回复2023-07-26
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sale service, as this will help us resolve your issue as quickly as possible.
I purchased a doll from this company…missing items
I purchased a doll from this company and an add on item ( clothes set B) for extra money. I received the doll but didn't receive the add on item. Now I just keep getting the run around concerning my add on. Clearly I'm not going to get what I purchased.
I sent them a pic of the doll and my order confirmation so that they could see I actually did purchase an add on item to go with the doll. They keep telling me to send them clear pictures of the sku and label of the missing items. I can't send them pics of a sku of items that I didn't receive. They keep saying that I said that there was something wrong with the doll. No, I said I'm missing items that I paid extra money for. Now let me just say that the doll I received was not the doll that was pictured. However I do actually like the doll that I got. After reading other reviews I feel thankful to a certain extent that I actually got a cute doll.
I'm just going to take the loss on the missing item. I actually found the exact clothes set on Amazon. I will never order from this company again. Their customer service is a joke to say the least.
Wanted to give an update. It's July 22. I came home from work tonight and was quite surprised to see that they sent me the missing item. I'm still not happy about the fact that it took several emails and a bad review to get what I paid for. At least they did finally send it.
Reborndollsshop 回复2023-07-26
We apologize for any inconvenience caused. The customer shopping experience is of great importance to us. Our standard delivery time is 7-15 business days, with a maximum delivery time of less than one month. If you have not received your package within this timeframe, please do not hesitate to contact our after-sales service email. We will assist you in resolving any issues you may have.
. They have a 100% satisfaction guarantee but they do not honor it at all. Only offer me 10% refund. My daughter is so upset because it was her money that she saved up for.
Reborndollsshop 回复2023-07-14
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sale service, as this will help us resolve your issue as quickly as possible.
Terrible!!! The doll sent doesn’t look like the picture at all. The dolls head was even bent and deformed and they won’t let me send her back for a refund. Terrible shop, terrible customer service.
Reborndollsshop 回复2023-07-14
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sale service, as this will help us resolve your issue as quickly as possible.
I ordered a full silicone baby doll for over $100. They sent me a plastic crap doll that I can purchase from the store for $30 and refuse to respond or take responsibility for scamming me and others.
So reborndollsshop.com decided to reply to my review stating they were very sorry and they only want to keep their customers happy!!!??? VERY UNTRUE! They simply sent this reply to save face and try to look better about their garage company...when you are FINALLY ABLE TO REACH SOMEONE, they tell u that it's your job to pay to ship the items back, even though the item isn't even what I paid a lot of money for and if you do pay to ship it back they send you a gift coupon for $10 off your next purchase!!!! NO REFUND NOT EVEN A PARTIAL REFUND!!!! Total crap! DO NOT BUT FROM REBORNDOLLSSHOP.COM!!!!
UPDATE: THEY FINALLY responded and offered help but told me that I had to pay to ship the piece of garbage doll back and they'd refund 10% of my money!!!! TOTAL BULL!!! Now my bank has all the information they need to see this is a scam and have reached out to them but they haven't responded like they did me and my bank is giving them 90 days!!!! I'm so angry with Chime now as well!!! I was told they had 30 days to respond and then I'd get my money back if they didn't but now I find out that Chime is giving them 90 days!!! That's ridiculous! They haven't responded in 30 and you clearly see they are scamming people but you are giving them extra long to get a response before u decide to refund my money!!??? I'm so angry with Chime bank now too!!!
Reborndollsshop 回复2023-07-14
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sale service, as this will help us resolve your issue as quickly as possible.
I paid nearly 100 pound for a load of crap what a hunk a junk
Reborndollsshop 回复2023-07-14
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sale service, as this will help us resolve your issue as quickly as possible.
Horrible company. Dolls looked nothing like the pictures and after one week the ‘skin’ started turning black. I tried to email the company but the email they supplied doesn’t work. They have a 100% satisfaction guarantee but they do not honor it at all.
Reborndollsshop 回复2023-06-21
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email [email protected], where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sale service, as this will help us resolve your issue as quickly as possible.
The worst company to deal with. I ordered a doll 3 weeks ago for my little girl. They provided a tracking number via email which does not track. When you contact their service email address provided they give you a completely different tracking number that is delivered to an address that isn’t mine. No response at all from the company. Absolutely disgusting company. Avoid at all costs.
Reborndollsshop 回复2023-06-21
We apologize for any inconvenience caused. The customer shopping experience is of great importance to us. Our standard delivery time is 7-15 business days, with a maximum delivery time of less than one month. If you have not received your package within this timeframe, please do not hesitate to contact our after-sales service email. We will assist you in resolving any issues you may have.
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