Hello Gary,
My name is Brenda and I work with the Rocket Social Media Team. We focus on process improvements based on comments we receive. Your experience is important to us, and we take your concerns seriously. However, I was unable to locate your loan but would like to look into your concerns. Please feel free to contact me with additional information. Thank you for your time.
Respectfully,
Brenda Burns
Client Relations
Rocket Mortgage
Direct (313)373-3099
[email protected]
Greetings,
Thank you for reaching out to us regarding your loan process. Unfortunatly we were unable to locate a loan for you if you would please provide me with a loan number or phone nummber I would be more than happy to get you to the appropiate team to assist you.
Regards,
John Fuss
Executive Social Media Advocate
T (313) 545-2880
F (855) 454-1165
[email protected]
Christopher Allen · 写过 2 条评价 · 已认证 · 体验于 2026-07-24 ·
★★★★★
优秀的缩影
是的，这家公司做得很好，每个人从开始到结束都非常出色，当有人没有答案时，他们为我提供了下一个答案，一切都很顺利，所以我只想对整个团队表示感谢，尤其是 Christian K，我无法发音他的姓氏和团队的其他成员。非常感谢。你再次做得非常出色，我无法在社交媒体上发布任何内容，因为我从来没有上过社交媒体，我什至没有这些帐户。我只能发短信。
M
Major Kenneth V Green, Ret · 写过 5 条评价 · 体验于 2026-05-01 ·
Hello Kenneth,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you've experienced with receiving unwanted phone calls and emails.
We'd like the opportunity to help ensure you are opted out of future calls and emails; however, we will need some additional information to process your request.
Please give me a call at your earliest convenience using the number below. I look forward to speaking with you.
Angela Ramos
Rocket Mortgage | Client Relations
Phone: (313) 373-3283
[email protected]
Thank you for reaching out to us regarding you escrow check. I was trying to locate a loan but was not able to locate one with the information provided. Please provide me with a loan number or phone number so I can get you to the appropiate team to assist you.
Regards,
John Fuss
Executive Social Media Advocate
T (313) 545-2880
F (855) 454-1165
[email protected]
We sincerely apologize for the frustration and difficulty you experienced trying to access your documents and reach a team member. We understand how important it is to have clear access to your information and to be able to speak with someone for assistance. We are actively working to improve our client support and online experience.
Regards,
John Fuss
Executive Social Media Advocate
T (313) 545-2880
F (855) 454-1165
[email protected]
Hello Michelle,
Thank you for your feedback. My name is Brenda and I work with our Rocket Mortgage Social Media Team. I tried calling you and got your voicemail. Our team focuses on process improvements based on the feedback received. I assure you that we take our clients concerns seriously. If you’d like to discuss your feedback further, please don’t hesitate to reach me directly. Thank you.
Respectfully,
Brenda Burns
Client Relations
Rocket Mortgage
Direct (313)373-3099
