At Rosegal.com, fashion is attitude and fashion is a lifestyle. We live and breathe fashion, both new and vintage, and we believe you also share the same passion. If you have any issues with your order please contact us directly via our Support Center here: https://www.rosegal.com/contact-us/ We are happy to assist you.
Rosegal（rosegal.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 848 条用户评价，属于购物与时尚分类，口碑一般。23% 的评价为 1 星，差评比例偏高；商家回复了 99% 的差评；近 12 个月新增 8 条。数据最后更新于 2026-10-24。
Rosegal offers very cute, affordable options. I am particularly impressed with their swimwear; being plus size, swimsuits can be intimidating but Rosegal makes it fun. The fit, color and style options and the price are absolute wins!!
Absolutely love this site!! Quality clothing for a fraction of the cost!! Comes super fast and is absolutely amazing!
Excellent brand, great quality and fair price. I am a big fan.
RoseGal 😍😍😍 I love the style of clothes on there website! They have a very unique style! Especially if your into anime or larping! There some clothing styles on here that very impressive.
Nice customer service, affordable prices, and good quality/selection of clothes for the price! Shipping is quick too.
The clothes are beautiful, perfect quality and the right size. Fast shipping and excellent staff treatment!
Had a good experience with this company. Relatively fast delivery, quality products is very good for the prices, the fitting is good and the customer service are very friendly and reply fast.
I love this app so much, I can buy many clothes for my MOM and myself, and get nice coupons to use too.
I truly love the selection of plus size clothing. I have ordered multiple items from this site including bathing suits. They have been true to size from the sizing chart. I get multiple compliments when I wear their clothes.
I love it. It’s very good shape
Ordered 3 outfits got them today they are prettier than the pics n fit true to size ..shipping took almost 2 weeks but will order again
i’ve gotten great clothing items from rosegal! make sure to check your sizing before you purchase an item! super good and packages normally come in about 3 weeks for me!
I ordered clothes from this company back in the middle of March, used Paypal pay in 4 to split the order hoping I would receive the order before I completely paid for it. So almost 3 weeks go by and order still not received. I check their site and tracking number, it shows delivered but no package was left at my address. I reach out to their customer service department to find out what to do in this case. I also reached out to the local shipping carrier who confirmed no package was left at my address. In the mean time I get a response from Rosegal CS, telling me that they do not show it delivered that it is still in transit. So I send them a screenshot of what I was showing on my end. They told then they have to research it on their end and could take 7-10 business. Hold up, so you expect a customer to wait while paying for items they do not have. I told this was completely unacceptable and they needed to resolve this issue sooner. They came back tonight telling me that they show it was delivered successfully to the address I supplied. Well I do not know where this package went or where it is, because I never received it. I don't want to say they are a scam, but that is how it feels to me. They take your money and you never receive your items. They tried to shove their terms and conditions at me, I could care less about them. They apparently do not care about their customers and just money is the bottom line. I will never buy or deal with this company again. They finally offered me a partial refund which I might as well take because they will never give me a full refund. A sham of a company in my opinion. So beware if you buy anything from this company, you may never get your package and be out money.
Dear Barbie, We regret that you are having delivery issues. With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online. Please note that it may take some time to update the shipping status online between major delivery hubs. Please offer us your order number or you can submit a ticket and write the subject as ""complaint from Trustpilot.com"". We are awaiting your reply. Best Regards ROSEGAL Customer Service
I ordered 7 items from them 2 weeks ago and they have arrived today. Was very surprised by this as most of the comments are long lead times. I was leery of what I would find once I opened the package, but it turns out that they look pretty good. They are true to advertising for the most part, and since I was expecting very thin, cheap fabrics, I'm not disappointed. One or two of the dress shirts are really pretty and fit perfectly. The packaging is really nice too, even though it WASTES a lot of plastic.
I normally have a good experience but the last thing i bought from them was not as expected and now they are not answering my tickets when asking to do a return Order number ZZP2203041513432754
Dear Michelle， Thank you for your feedback. We are sorry to hear that your item does not meet your expectation. Please check our warranty policy here:https://www.rosegal.com/warranty-return/ Would you mind giving us your order number? We will try our best to solve you issue. We are looking forward to hearing from you. Best regards ROSEGAL Customer Service
OMG just got the dress I ordered never and I mean never have I been so satisfied with a clothing purchase I ordered. I was a sceptic but now I’m a believer. Color size quality were amazing. I was impatient so I was thinking it was taking a long time but in actuality it was only a couple of weeks. Will I purchase from them in the future…you bet I will!!!! My daughter also just purchased a few garments from them and was also satisfied and looks forward to future purchases as well. Thank You!
Ordered clothes October 17, 2021. I have not received my delivery yet as of January 3, 2022. Having a very hard time with really really bad customer service. I was even told to contact the shipping company and trace my package myself.
Dear Customer, We are sorry to hear that you haven't received your order yet. We at ROSEGAL offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs. Please check your account and reply to the message we have sent to you regarding your particular case. Best Regards ROSEGAL Customer Service
DO NOT PURCHASE ANYTHING FROM THIS COMPANY!!! I ordered two shirts from Rosegal on October 26th, 2021. Today is December 3rd, still no package. For two weeks the "tracking" information says it's in flight- FOR TWO WEEKS??? I don't think so. I suspect it has never been sent. I contacted them and they said I have to wait until Dec 31st to see if it arrives??? Over two months to get two shirts, and from the looks of it I'm going to have to fight them on getting my money back. They are using the same old ploy of "are you sure the address is correct?" YES, I KNOW MY ADDRESS! I'm glad I only ordered two cheap shirts to see if it was worth it and it is absolutely NOT! DO NOT PURCHASE ANYTHING FROM THIS COMPANY!!! 12/10, still no delivery. order#ZB2110302259284225. Not that it's going to help any because they are just here to get people's money for nothing!
Dear Regina, Thank you for your review. We apologize for this delivery issue. There may be some delays between scanning events and the website' s updates. The tracking status will take a few days to be updated online by the shipper. Would you mind giving us your order number? We will check it for you and offer a solution. Awaiting for your reply. Best regards ROSEGAL Customer Service
ordered a dress 10th Sept 2021, was "dispatched" 15th Sept but still not arrived and it should of been here by now (25/9/2021) so i contacted them via messenger and said this and said i wanted a refund, they claimed they were "just checking" for me so again i said I just want a refund on the dress. They came back with the information i have on the app and refused to refund my money because it had already been shipped out. They just keep telling me to wait for an update in 7-10 days of being dispatched when i say i want a refund. It's been 10 days since "dispatch" - today is the 25th september and it was "dispatched" 10 days ago. Avoid these scammers! £20 lost and nothing recieved! 28/9/2021 - they are now trying to get this review taken down, guess they don't like genuine reviews! This matter is now in the hands of my bank as i want my money back and it's not forthcoming from these scam artists! Update 7/10/2021 - no communication whatsoever and no product has arrived, avoid as they are just scammers wanting your money then they refuse to refund giving excuses Update 18/10/2021 - still not recieved, no communication Update 26/12/2021 - woke up to an email to "verify" my review. So i sent trustpilot all emails and the facebook conversation i had with them. Hard luck "rosegal" in trying to get my genuine review removed!! Anyone who reads this - ALWAYS keep screenshots of emails and any communication you have with them and when they refuse a refund just contact your bank and get it through them as "rosegal" ignore refund requests and refuse to refund!
Dear Sophie, Thank you for your review. We are sorry to hear that you have not received your order. We at ROSEGALoffer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs. For more details on shipping methods, please click here: https://www.rosegal.com/shipping/ For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.rosegal.com/terms/ Would you mind giving us your order number? We will check it for you and offer a solution. Awaiting for your reply. Best regards ROSEGAL Customer Service
Rosegal is a great shopping experience. All their sizes are fantastic, if you order a 14 you get a 14. Some fantastic and unusual fashion designes, if you want to stand out in the crowd you could do no better, excellent quality at great prices.
共 848 条符合条件的评价
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