At Rosegal.com, fashion is attitude and fashion is a lifestyle. We live and breathe fashion, both new and vintage, and we believe you also share the same passion. If you have any issues with your order please contact us directly via our Support Center here: https://www.rosegal.com/contact-us/ We are happy to assist you.
I bought clothes from these people in June was supposed to be delivered at my house June 18th still today August 4th I still haven't received no clothes and no refund no nothing FedEx said they delivered them to a house with a red truck at the front door I have two pit bulls in my front yard there's no way they delivered it to my front door call them about four times call FedEx call the mall Can't Nobody Do Anything to return my merchandise nor my money I'm rosegal I don't know what their problem is they don't want to make nothing right they pretty much told me I was pretty much my lost so I'm out a hundred twenty bucks because they won't send me my clothes no refund my money I wish they would solve the problem thank you have a good day
Dont know how to start a new reply .
So I'm editing this one .
It's not my fault fedex drop my clothes off at the wrong house . It's not my fault their GPS or whatever they used took them to the wrong house . I would like my clothes and I would like them to be dropped off at MY house not someone else . I'm not sure how to reply to rosegal . Done talked to them several times and STILL nothing has been done . Get brownsboro post office to deliver my things . They know how to find me .
God bless you all !
Rosegal 回复2021-08-05
"Dear Grace，
Thank you for your feedback.
We are sorry to hear that you have not received your order yet.
According to the shipping website the package has been delivered.
In this case, the package was shipped to the correct address as provided by you during the checkout and we shipped it to you in good faith.
Please refer to our terms and conditions about shipping here for more details: https://www.rosegal.com/faq/
Our team has reviewed your case and offer you a solution in the ticket.
Could you please kindly reply us?
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service"
I was very pleased with my order. This was the first time I bought anything from them. I got three dresses. I was not aware that 2x, 3x, 4x, ect would be smaller then 18. However, one of the dresses was a 3X and it was actually a size 14. I was able to have the refund added as a credit to my account with them. I gave the dress to my youngest daughter.
Hi friends. I have bought tons of items, such as jewelry, and now clothing. It's all made quite well. The material is sometimes a little different and not as good quality as what you imagine from their photos.But most are very good and sewn well. Always size up at least two sizes as they are Asian small sizes being offered. These are not expensive items so do not expect them to be. Jewelry is fine but you have to be able to wear earrings that are not ten Karat gold. Overall I've had no problem getting info or refunds if you send in a ticket they answer promptly. Treat them with respect and you will do just great!
It took 2 weeks to receive my items, but I was expecting that because I believe it is a china based company
A lot of the items were a cheap shiny polyester material
The “jeggings” were hilarious they looked nothing like jeans, nor the picture, they were cheap and shiny.
Despite the bad items there were a few cute ones that I will wear
If the return policy wasn't so ridiculous I would probably shop there again (tons of weird steps and you have to pay return shipping)
obviously they do not get the concept of how ease of returns can keep repeat customers
Rosegal 回复2021-07-07
"Dear Rhonda，
Thank you for your feedback.
We are sorry to hear that your item does not meet your expectation.
All of our ROSEGAL clothing items must meet our quality checks before shipment.
Please check our warranty policy here:https://www.rosegal.com/warranty-return/
If you want to return your items, please contact us via our Support Center：https://support.rosegal.com/ticket/ticket/index and we will get back to you within 24 hours.
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service"
I just received my first order from rosegal, after reading other reviews, I was very skeptical. I have to say that while I agree that the fabrics are not top of the line, they were better than I expected for the price I paid. A couple of the were not exactly what I was expecting from the product description, but again close enough considering the price I paid. I am actually very satisfied with my order.
I did have some issues navigating between plus and regular sizing, but I once I understood the size chart I did fairly well, i will say that I found the plus size clothing to be bigger than I expected, as most of the reviews I read stated the clothing ran small, so I upsized.
Shipping did take longer than I expected, but according to Canada Post website, that may have been due to the fact that international items are taking longer then normal to process on the Canadian end due to limitations because of covid. So if you are in Canada do not expect quick delivery.
I would also like to note that I had no issue whatsoever tracking my parcel through Canada Post with the tracking number provided by Rosegal, however was not able to use the tracking link provided by them.
All in all it was a great experience.
Sara
***update***
So I got a request from rosegal asking me for the order number to look into it. And in TRUE ROSEGAL CUSTOMER SERVICE FASHION I supplied it and NO RESPONSE.
Again DONT WASTE YOUR MONEY!!!
DON’T WASTE YOUR TIME OR MONEY
I never received my order. They claimed it was an incorrect address. It was not. I know my address. I fought with them about my order not coming, and told them I was opening a dispute with PayPal, to which they replied “we’ll send it out again, just pay more shipping” I got a USD invoice for re-shipping (I’m in Canada). I waited and waited. Nothing. Their customer service is absolutely horrible, and the experience has taught me to order within North America. I would have given a 0 star, but that’s not an option.
Rosegal 回复2021-05-28
Dear Barb,
Thank you for your review.
We are sorry to hear that you have not received your order.
We at ROSEGALoffer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.rosegal.com/shipping/
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.rosegal.com/terms/
Would you mind giving us your order number?
We will check it for you and offer a solution.
Awaiting for your reply.
Best regards
ROSEGAL Customer Service
I did not receive my order. When I contacted them, they said it was delivered, Canada post said it was delivered to a different address. They would not tell me where. RoseGal offered me less than half for refund. With a credit on my account to continue ordering. I WILL NEVER ORDER FROM THEM AGAIN. I WANT MY FREAKIBG MONEY BACK. I didn't get my order, I want my money.
Rosegal 回复2021-05-21
"Dear Maryann，
Thank you for your comment.
We are sorry to hear this about your order.
If the package has been delivered according to the shipping website,ROSEGAL cannot be made liable of non-delivery in this case.
Could you please send us your order number?
We will try our best to solve you issue.
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service"
I love Rosegal!!!!
Clothes are excatly as shown, great prices, clothes are super cute, comfortable, material is so soft and the sizing is perfect...im plus size so i went with a size 5xl because i read their measurements were smaller but that was not the case.....
The pants were a little thinner material than i wanted, but its ok they will work for the summer time in the hot weather as i dont like to wear shorts so they should keep ne cool instead of wearing jeans.
Ive ordered 2 times in March 2021 and i recieved my order about 3 weeks later, and i just ordered some more clothes on May 9 2021 and i cant wait to get them
Thank you Rosegal for the lovely clothes you have a faithful customer for life now🙂
Has really pretty stuff, but for the prices we are paying, we can't expect the fabrics and sewing to be great. I assumed as much going in, and was pleasantly surprised. The fabrics were almost always cheap, but it did always look like the picture, and the sewing was actually really good. The sizing is usually off, so only go by measurements and check for any comments about fit. The shipping prices are fairly reasonable for shipping from such long distances, but you must accept that it will take a LONG time to arrive. I am overall happy with my purchases
I wish I had listened to reviews before ordering. I ordered a month ago with delivery by April 28th. It's May, no package and no shipping updates. I sent a message to customer service and I'm told to wait another 2 weeks. No way does it take 6+ weeks to ship stuff. I've ordered from Shein many times and gotten my stuff in a couple weeks. If I had to take a guess, Rosegal just stole my money and I'm not getting anything in return. I will NEVER order from Rosegal again. Awful company. Save you money and your energy. Check out Shein.
EDIT- Rosegal has now accused me of lying. They told Trust pilot they don't think I had a"genuine experience" with their company (screenshots of order confirmation AND all correspondence with them has been given to Trust pilot as proof of my "genuine" AWFUL experience with this SCAM of a company). Also to add, they haven't been "able" to contact their shipping company in 10 days to track my order so of course, no refund. $130 gone y'all. STEER CLEAR OF ROSEGAL!
Rosegal 回复2021-05-01
Dear Christie,
We regret that you are having delivery issues.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
Please note that it may take some time to update the shipping status online between major delivery hubs.
For more details on shipping time, please click here: https://www.rosegal.com/shipping/
Would you mind giving us your order number?
We will check it for you and offer a solution.
Awaiting for your reply.
Best Regards
ROSEGAL Customer Service
I tried to place an order 8xs with 2 cards (even though I knew both were good) and my payment kept being declined. After reaching someone [through Facebook messenger] because there was no phone number to reach anyone. Turns out that you can't order from them if your visa doesn't allow international exchange (which most don't unless you at it up that way).
Rosegal 回复2021-04-15
"Dear Kiriaki ，
Thank you for your feedback.
We have checked that our account is normal to receive the payment from the credit/debit card.
If you cannot pay via your card, you can change a payment method such as paypal to pay for the order.
If any more problem, please submit a ticket here:https://support.rosegal.com/ticket/ticket/index.
We will do our best to assist you.
Best regards
ROSEGAL Customer Service
I have been ordering from them for a couple of years. this is the case when you get what you pay for. Cheap items are cheap items but more expensive items are good indeed. And I loved their toys, I hope they will again start selling them. Looking forward to ordering more toys :)
Quick delivery, each shirt was packed individually in a resealable bag. Everything was well made. The only thing is i should have looked closer to the size i ordered. I thought everything would be super small but i ended up getting too big. Thats on me though.
I have not received My order. IM so very angry! I tried tracking the order it said order not found! Im usually sketchy about ordering stuff online and this us exactly why! They take your money and you get screwed! So they get to rob you and you can't do anything about it! So mad at myself!
Rosegal 回复2021-02-22
Dear Tracie ,
Thank you for your review.
We regret that you are having delivery issues.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
Please note that it may take some time to update the shipping status online between major delivery hubs.
Please check your ZAFUL account (My Ticket) and reply to the message we have sent to you regarding your particular case.
Best regards
ROSEGAL Customer Service
I have bought multiple items from Rosegal. I love them so much! It is amazing to find sexy and gorgeous clothes for plus size. I will recommend them highly.
Writing from the USA. Order went well, had some questions and customer service was great, quick to respond and helpful. Products are all very high quality, no bait and switch here. All in all a good experience and plan on ordering again.
UPDATE: DO NOT BELIEVE THEIR BELOW REPLY!! THEY HAVE NO OFFERED ME A SOLUTION TO THIS ISSUE. WHEN I FIRST EMAILED ON THE 23RD OF DEC TO ASK WHERE MY ITEM WAS THEY TOLD ME TO EXPECT IT BETWEEN THE 26TH DEC - 9TH JAN. WHEN I EMAILED AGAIN ON THE 9TH OF JAN TO ASK WHERE IT WAS THEY TOLD ME THEY WOULD NEED 5-10 BUSINESS DAYS TO GET BACK TO ME (SO BY JAN 22ND). I THEN EMAILED ON THE 26TH BECAUSE NO ONE HAD GOTTEN BACK TO ME ON THE DATE THEY AGREED TO AND MY ITEM HADN'T ARRIVED. WHEN I RQUESTED A REFUND THEY THEN TOLD ME THAT MY SHIPPING TIME WAS 2-3MONTHS AND THEY WOULD NOT REFUND ME UNTIL AFTER MARCH 15TH AS THAT WAS MY NEW ESTIMATED DELIVERY DATE. SO IF YOU ORDER YOU HAVE TO WAIT 4 MONTHS FOR THEM TO ISSUE YOU A REFUND.
I ordered a chirstmas dress on November 13th. Today is January 25th and my item still hasn't arrived. I have requested them to investigate it, nothing. I have asked for a refund, nothing. I have asked for an apology, nothing. They have absolutely awful customer service and genuinely don't seem to care about their customers at all. Don't waste your money, all you will be paying for is their customer service team to mess you around!!!!!
Rosegal 回复2021-01-26
Dear Karina ,
Thank you for your review.
We are sorry to hear that you have not received your order.
We at ROSEGALoffer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.rosegal.com/shipping/
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.rosegal.com/terms/
Our team has reviewed your case and offer you a solution in the ticket.
Could you please kindly reply us?
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service
i ordered high low hooded coat. i received it yesterday cost was $84.00 canadian....including shipping and taxes.
I can not express how disappointed I was. Coat was a sweater. light weight. material was just above a sweat shirt........ The picture was NOTHING compared to the actual item.
DO NOT ORDER FROM THIS COMPANY FROM CHINA. CHEAPLY MADE CLOTHES !!
Rosegal 回复2021-01-26
"Dear Zee，
Thank you for your comment.
We are sorry that the items do not meet your expectation.
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you.
Please kindly review our warranty policy here:https://www.rosegal.com/warranty-return/
We are unable to find your order ZZP21011051718229422, please kindly confirm whether you have typed the order number correct and provide us the correct order number?
We will try our best to solve you issue.
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service"
Tops look nothing like advertised, nothing is tapered at the waist, nor flared at the bottom. Just frumpy shapeless tops. Complete and utter false advertising. If items need to be returned, be prepared to cover the cost in full. $30 for me down the drain to return their junk. I'm still awaiting my refund, which I'll hopefully get, but who know...They are such a dishonest company It wouldn't surprise me to not receive a full refund. As for the feedback on their site, also dishonest, as they screen out all negative feedback posted to their website. They only post the positive. Which is why everything you see has 4-5 stars. They are also known as Plus Size Clothing, and Dresslily! Among others. Approximately 8 in all going under different names and selling the same junk. Duping more and more people. Stealing from more and more people. Absolutely horrible experience, highly dishonest company, with money lost...Buyer beware!
Rosegal-I sent you my order number and you flagged my review anyway But not to worry, I sent everything possible to trust pilot. Proof of purchase, proof of payment via paypal, items purchased and on what date, the return parcel tracking, my ref number, etc etc etc. Keep trying to silence people, you'll eventually be caught and shut down for being fraudulent. You're all part of the same Shenzhen listed company who does their best to steal from westerners. You're a disgrace!
Rosegal 回复2021-01-10
"Dear Fahrdaris ，
Thank you for your comment.
We are sorry that the items do not meet your expectation.
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you.
Please kindly review our warranty policy here:https://www.rosegal.com/warranty-return/
Could you please send us your order number?
We will try our best to solve you issue.
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service"
All the clothes I have received have been great - just make sure you check each sizing guide for each item and you shod be fine. Most items come after about 2 weeks. Would order from again .
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