Nice clothing
Very nice clothing fit really well
关于 Rosegal
数据更新- 网站
- rosegal.com
- 分类
- 购物与时尚
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 8 条评价
- 差评回复率
- 99%（341/343 条）
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商家自述
At Rosegal.com, fashion is attitude and fashion is a lifestyle. We live and breathe fashion, both new and vintage, and we believe you also share the same passion. If you have any issues with your order please contact us directly via our Support Center here: https://www.rosegal.com/contact-us/ We are happy to assist you.
Rosegal靠谱吗？
Rosegal（rosegal.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 848 条用户评价，属于购物与时尚分类，口碑一般。23% 的评价为 1 星，差评比例偏高；商家回复了 99% 的差评；近 12 个月新增 8 条。数据最后更新于 2026-10-24。
用户怎么说
Do not shop with this company
I ordered a jacket from them. Oh boo!!! I got a child size jacket. I'm 45 years old and a plus size lady. I put in a ticket. They told me to take pictures. I did that. Now no one will contact me about anything. All I want is a return address to get my money back. If I have to go to the government I will.
Rosegal 回复2020-08-24
Dear Stephanie ， Thank you for your feedback. We are so sorry to hear that you have been experiencing sizing issues. ROSEGAL provides a size chart on all our item pages to help our customers choose the correct size. Please check our warranty policy here:https://www.rosegal.com/warranty-return/ Please kindly send us your correct order number. We will try our best to help you. You can also email to [email protected] or submit a ticket here:https://support.rosegal.com/ticket/ticket/index. Best regards ROSEGAL Customer Service
Terrible Experience
I placed a $150 order in April (including an item I wanted to wear for July 4th). In May, I checked back with them and was given a tracking number. It showed the package was en route. A week later, I checked again, and it said it was being returned. I contacted RoseGal, and they said they'd look into it, and to give them 12-14 business days. After waiting the required time, I inquired again. By the time they got back to me, it was after July 4th. They said my shipment was returned for incomplete address. I verified that what they had was correct, and asked that my package be resent. They then stated that they couldn't do that, and that I could have a refund less shipping, and they were going to also charge me a fee. So basically, I paid them $30 to hold my money for a while. If I didn't know better, I'd almost suspect a scam. Terrible customer service, and terrible business practices. Overall, a terrible experience. Update: After placing this review, I received another message that they wouldn't charge the fee.
Rosegal 回复2020-08-24
Dear Eclipse, Thank you for your review. We are sorry to hear that you have not received your order. The package might be returned due to the incorrect shipping address or being unclaimed at the destination. Please refer to our terms and conditions about shipping here for more details:https://www.rosegal.com/shipping/ For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.rosegal.com/terms/ Our team has reviewed your case and offer you a solution in the ticket. Could you please kindly reply us? Awaiting for your reply. Best regards ROSEGAL Customer Service
I absolutely love RoseGal
I absolutely love RoseGal! Everything that I have orederd has been so awesome. Great product description and sizing! I definitely recommend it others. If by chance I have any concerns or questions, their customer service has been great! It's my favorite place to shop, by far. And for a plus size girl, it's a relief to have cute clothes in my size!
Love this site
I have now completed 2 orders from Rosegal and I couldn't be happier. Everything I have received is great quality and for perfectly. Not going to lie, I avoided ordering from them for a long time as I thought they were one of those sites that say you're ordering a 2x but really you're getting a medium. I picked up a dress from Amazon that was a Rosegal brand and was shocked. Not only was the quality great but the sizing was spot on. I started ordering from them directly. They always have great sales and even tell you what coupons your order is qualified for at checkout. I have so many cute clothes now that not everyone else has around me by shopping at the same store. I highly recommend them and I will definitely be ordering more.
Exceeding Expectations
Rosegal has consistently exceeded my expectations for finding beautiful, affordable clothing. They offer a wide variety of sizes and styles and frequently have sales, events and promotions, which cater to almost any budget. The few times I've had an issue, customer service has responded to me quickly and worked hard to find a solution that worked for me. I recommend their website/app to friends all the time.
just love this site thank you so very…
just love this site thank you so very much
Amazing! Highly recommend!
I've had nothing but good experiences with Rosegal! The clothes are great quality, arrived in a decent amount of time, and the customer service was great when I needed to exchange sizes! Highly recommend :)
Affordable prices and helpful staff
Affordable prices and helpful staff. Overall a very pleasant experience
I love RoseGal clothing
I love RoseGal clothing, it is unique and beautiful. Any issues with sizing have been handled with concern and care. Their customer service is prompt and fair.
scammers helping scammers
hey people make sure you check other reputable review sites for this company. they are one of the many Chinese scammers. Why do people keep getting scammed by rosegal -because they keep paying trustpilot to give them credibility by using trustpilots very screwed up practices. so id check trustpilots ratings on other reputable review sites as well to see what these practices are. Also read the Guardian report and check out the BBCs research on Trustpilot. Very interesting reading. Cant imagine why Trustpilot still is allowed to operate by the way why all 5* reviews from invites and 1* from others nd Why doesnt Trustpilot allow consumers to bring up negative reviews does take much brain power to work it out Please just check other reputable sites Trustpilot isnt one of the reputable ones
Honest Review
I am very pleased with everything that I have bought from this online store. The clothing are beautiful, excellent quality and great price for what I’ve got. It is an excellent choice for teenagers that are overweight, because they sell plus sizes and the clothing looks age appropriate. So far I have purchased 3 times from them. All the merchandise came well packed and it arrived within 1 to 2 weeks. Once there was a delay with the shipment, but they sent me many emails updating me on the issue. In conclusion, great quality, comfortable material, excellent price, fast shipping, wonderful customer service and a great place to shop for overweight teenagers. I highly recommend Rosegal. PS: It is my first time writing a review for an online store, I am doing it because I was not sure if I could trust this store when I saw its adds online. I hope This review helps you on your decision.
Great Clothes for Plus Size Bodies!
Rosegal is one of those stores that comes around once in a blue moon. They have filled my closet with some of the cutest clothes! I really love shopping here because my clothes are shipped fast and i cant wait to put them on! from Dresses to leggings to blouses and PJs whatever your looking for you can find here! their customer service is wonderful too, they are quick to reply to your message and eager to assist you. I love the points system Rosegal offers as well, I get point for signing in daily and those points go towards free clothes. They even have coupons you can use directly from the website and discounts offered ALL THE TIME! I wish I had more friends to tell about this great store! Oh, I almost forgot to mention the best part they are SO AFFORDABLE!!
pickybuyer
Shipping was on time. Everything was great quality. I loved everything it was as pretty as pictured
Customer service is awful if you have a problem
I have made a few orders with rosegal with each order there has been at least one issue with the merchandise. For the most part the merchandise has been very good but when I reach out for assistance with that item their customer service department is difficult and makes it very challenging for me to get a resolution to the problem with their merchandise! For instance my last purchase I ordered a pair of leggings they sent me capris and when I reached out and included pictures they said it was the right item and ask for more proof and more information that it was incorrect. Yet clearly the measurements were stated and included in my photos and email. This is not good Customer service.
Rosegal 回复2020-08-06
Dear Tamara， Thank you for your comment. We are sorry that you have received the wrong item. Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you. Please kindly review our warranty policy here:https://www.rosegal.com/warranty-return/ Please check your account and reply to the message we have sent to you regarding your particular case. Best regards ROSEGAL Customer Service
Fast shipping
Fast shipping! Amazing service!
Great!
5/09/20 I placed my order and didn't receive it for 2 months afterwards. Rosegals customer service is great! Their customer service helped to track down my package, locate what the problem was, and get the package to me quickly after resolving the issue. Friendly and helpful people! Thanks so much.
Beautiful styles, Fast shipping and a lot of Great sales!
I have placed a couple of orders with RoseGal and both have been amazing! they have always arrived within about a week of ordering. Everything fit as described (in the sizing charts) and the patterns that I find there are so cute, they have a wicked looking octopus/Kraken tentacle design that they have on dresses/shirts/swimsuits. I ordered a couple of different styles of those among my items and I get compliments on the clothes whenever I wear them :) The structure of the garments are good, not shoddy and no loose threads everywhere like some other places. The prices aren't bad either especially when they have a sale and you an extra discount with a coupon which they offer all the time either through their point system or a few other ways.
Easy, Fast Service.
I've placéd multiple orders through rosegal with no issues whatsoever. The clothes are always true to size (following the listed size charts) and great quality. I reached out to customer service once concerning a problem with a tracking number, which they fixed immediately. Definitely one of my favorite retailers.
I loved the shopping experience and the…
I loved the shopping experience and the clothes. The shipping was father than anticipated. All around love this site
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