Rosegal

Stella Marie美国 · 写过 3 条评价 · 发表于 2020-08-04

Excellent Customer Service Support

I recently ordered two bathing suits. (07/05/2020) From their plus size category. I was thrilled with the prices but quite sectical because of previous orders online from other websites with cheap prices. Needless to say they left me pissed and unsatisfied. With Rosegal.com I was really happy with the two bathing suits except..... they didn't fit my chest. Not even close, even though I followed the size guide that was shown. I'm a 42DDD (US size) or Bust: 46in, Waist: 40in and Hips: 50in. Fit everywhere perfect. I was surprised though with how well they were made and that the material wasn't cheap feeling or looking. I contacted customer support only to realized that there was a no return policy for items that were on sale. Which both mine were. My mother liked them and they fit her so I gave them to her. She absolutely loves them. Customer support responded really quick with 3 different options to choose from though. All three were pretty awesome. I wound up choosing the first option which was to have them refund the entire amount to my Rosegal.com account. Since I still really wanted those bathing suits. It was deposited into my account really quick and they also gave me enough points to equal up to almost $9 towards my next or future order. I've done quite a bit of ordering online and definitely had my fair share of POS customer service people. But not once where the customer service people from Rosegal rude. They were really interested in making me happy. They definitely did that. Only thing I have to say is at least with their bathing suit is if you've got big ole boobies then order a size or two up from what the size guide says. I'd highly recommend this site and I'll definitely be a returning customer.

Total Fraud

I placed an order to Rosegal for three items. Upon reciept, 2 of the items were not as pictured at all. The jacket, the was supposed to be pink and black, was peach and black. The other item was nothing like described. The 3rd item was a black sweater, although it was cheaply made, I decided to keep that one. I sent many e-mails trying to connect with someone regarding my return. (they do not allow you to call) After multiple e-mails, they finally provided me with a RMA return #. I sent both items back exactly as instructed. Many months have passed and I still have not been issued a refund. I cannot get a response from anyone and don't know where to turn. This place is a fraud and I would suggest that you do not place an order from them unless you have no intention of making a return. Your reply is a lie as well, I have saved every e-mail that I sent you and verified with you my order number and my RMA number. I just want my refund!!!!

Jessica Storie美国 · 写过 2 条评价 · 发表于 2020-08-03

I had a wonderful experience

I had a wonderful experience. The shipping time was sooner than they said it would be. My experience with Rosegal was wonderful

I absolutely LoVe Rosegal!!

I absolutely LoVe Rosegal!!! Everything I've bought is great quality, and you cant beat their prices! Some of the most darling outfits I own have been from Rosegal and I'm constantly complimented whenever I wear a new dress from Rosegal out and about! 😊 Thank you SO MUCH Rosegal!!! 💗

I Loved Rosegal

I enjoyed shopping on Rosegal. My most recent shopping experiences are mostly pretty good. I don't think I ever have a problem with them. I needed some scrunchies so I had them ordered along with a pullover sweatshirt, 3D cartoon face pattern hoodie, and flower printed blouse. I bought the blouse as an early Christmas present for my mom. I ordered in mid-May and the package arrived on June 1, 2020.

Unsafe!

WARNING: Your personal data is not safe! Someone ordered on my account. I ordered 4 shirts and only got 1. Later I got an email that someone had ordered womens swimwear. I got send her name, address etc. She lives in the United States. I am a man living in Denmark (Europe). I had never heard of her before. This is a long time ago and I have tried to communicate with the support more times than I can Count. I mostly just got a standard reply. I have given up now. ---------------------------------------- Her lidt ekstra info på dansk. Efter denne anmeldelse sendte de mig igen en standard meddelelse. Tro det eller lad være, men navnet der stod i mailen var stadig Shawna (Fulde navn og adresse udeladt). Altså hende fra USA der købte via min account.

I had no idea Rosegal was a scam

So I decided to try this retailer because I had issues with a similar one and thought “ok let’s try a different one and see if I get a better result” we’ll I ordered one item, I was very patient because I ordered just before the covid outbreak started effecting shipping. Fast forward to three months later, I checked twice to see what they were going to do about the fact that I still have not received my package and the response was “well our system says it’s delivered so we can’t help you there” both times I got the same response asking me to check with my neighbors and the post office..I checked with the post office twice and if my neighbors took it they certainly weren’t telling me. And they refused to refund me or replace the item I still don’t have.

Choose Rosegal for dresses

I want to emphasize that I got what I paid for, the dress was as described and there was no delays in delivery despite the pandemic, I highly recommended Rosegal, the prices are good my order number was: ZZP2003271849325303 on 27th MAR 2020. Best Regards

Excellent

I have shopped at rosegal 3 separate times now over the last couple of years. The clothing has always been great. Good quality, size is true to what I order and is packaged well. Customer service is always friendly when I reach out for help. This order took a little while due to Covid-19 but still within a reasonable amount of time. Thank you

Fits true to size

Fits true to size, looks great

Everything super

I just love the clothes and everything…

I just love the clothes and everything about this site

Horrible experience - I do NOT recommend

Horrible experience! I will never buy from it again! 1st of all, the clothes don’t last long, and the colors vanish fast after each wash. 2nd, It has lost my last 2 orders from the beginning of the year. It has shipped them already late and in 3 packages. None of them have reached me out! The worst is yet to come: Rosegal is recusing to refund me in full what is outrageous! I have bought some items that have never arrived, and Rosegal is saying it will refund me only 50% of the amount, what’s ridiculous! Rosegal defrauds its costumers. Do NOT buy from it. I have never had such a bad customer experience in my life before.

I just got mine today

I just got mine today, but one of my item has 2 red dot stain. I think its blood. Otherwise quality is Good.

Awful experience will never order again from Rosegal

Excellent customer service when placing your order after that forget any help from then on! placed my order on the 19th June, received it yesterday 7th July on top of the £135 order I placed finally got a "Potential Fraud" phone call, turned out to be DHL who left a voicemail, call them back told I owe £57 in Customs tax! After contacting Rosegal via email I was told it happens sometimes and when I told them my parcel wasn't going to be here in time I said wanted my money back i was told i had no choice but to pay the £57 as the parcel may get lost and not back to Rosegal and then i wouldn't get my money back anyway! Won't be ordering from them again at all

Donna Garcia Fox美国 · 写过 1 条评价 · 发表于 2020-07-07

Terrible company to deal with

Terrible company to deal with. NO INVOICE or ADDRESS to RETURN merchandise. Try dealing with the staff.......repetitive and useless'.........NEVER deal with this company!!!!

I am always satisfied with the quality…

I am always satisfied with the quality of clothes I buy. Thank you Rosegal

Very nice clothes

Very nice clothes, shipping time pretty decent, good quality for the price.

Shopping with Rosegal is worth it!

Shopping with Rosegal is easy, it's fun and it's money-saving. An abundance to choose from for ladies, men and children and to suit all tastes and sizes.

Kayla Faulkner美国 · 写过 2 条评价 · 发表于 2020-06-28

I love it and the way they fit to