At Rosegal.com, fashion is attitude and fashion is a lifestyle. We live and breathe fashion, both new and vintage, and we believe you also share the same passion. If you have any issues with your order please contact us directly via our Support Center here: https://www.rosegal.com/contact-us/ We are happy to assist you.
I received my order 20 days after purchasing it. Was pretty ok with that. The shirts were huge for a large size and were quite obviously meant for a very large breasted woman. Very baggy and saggy fitting in the chest area on me. The material was extremely cheap and poorly sewn together. I wont ever order from them again. $170 down the drain as they seem to be unreachable and don’t return emails.
Rosegal 回复2020-06-30
Dear Talia ，
Thank you for your reply.
We are so sorry to hear that you have been experiencing sizing issues.
We do our very best to provide pretty accurate measurements in the size chart under product information.
Please note that ROSEGAL provides a size chart on all our item pages to help our customers choose the correct size.
All of our ROSEGAL clothing items must meet our quality checks before shipment.
Please check our warranty policy here:https://www.rosegal.com/warranty-return/
Would you mind giving us your correct order number?
You can also email to [email protected] or submit a ticket here:https://support.rosegal.com/ticket/ticket/index.
Best regards
ROSEGAL Customer Servic
I have always been extremely happy with the products I have purchased from Rosegal. The quality is amazing for the price that you pay, waiting time is a little longer but I just wanted to say thank you I know that times are tough.
the clothes are extremely ill-designed and unbelievably cheap!
the clothes are extremely ill-designed. for some reason, they think plus size women have a whole set of breasts under their arms as well because all the tops are baggy and raggedy looking in and around the chest area. when you try to return, you get a dysfunctional website, a phone line that keeps you on hold for a half-hour before answering, and then tells you they don't have time for you and then they hang up. they beat me out of $150. don't believe the good reviews. that is why the good reviews all have the same wording because they are scammers.
Rosegal 回复2020-06-30
Dear Asia ，
Thank you for your feedback.
We are sorry to hear that your item does not meet your expectation.
Customers can contact us within 30 days of receiving the item.
Please check our warranty policy here:https://www.rosegal.com/warranty-return/
Please note that all our positive comments are from our real customers.
Our team has reviewed your case and offer you a solution in the ticket.
Could you please kindly reply us?
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service
Pain to return unwanted items!
Clothing sizes are not what they state. I used the measurements stated in the descriptions, I was worried that they would be too small, but they were all far too big and made from poor quality material. The pictures on the website were very misleading to the shape of the items.
The process to return unwanted items is lengthy and you do not converse with a human, only a chat bot, that takes over 24 hr to respond to each message.
You have to pay for the return postage, which from the UK to the Spanish depot is over £12!!
There are other clothes shops with much better quality clothes at better prices with better returns policies. Be warned...
Rosegal 回复2020-06-30
Dear Kirsty ，
Thank you for your feedback.
We are so sorry to hear that you have been experiencing sizing issues.
We do our very best to provide pretty accurate measurements in the size chart under product information.
Please note that ROSEGAL provides a size chart on all our item pages to help our customers choose the correct size.
All of our ROSEGAL clothing items must meet our quality checks before shipment.
Please check our warranty policy here:https://www.rosegal.com/warranty-return/
Our team has reviewed your case and offer you a solution in the ticket.
Could you please kindly reply us?
Awaiting for your reply.
Best regards
ROSEGAL Customer Service
Looking through the sites-shops selling women's clothing, I accidentally found out about a store like Rosegal. And I made my first order-it was a Dropped Shoulder Valentine Crop Sweatshirt. My order came quickly and is well Packed in a branded Rosegal package. The quality of this jacket I was very pleased! The fabric was very pleasant to the body! Since then, I have already made more than 5 orders for Rosegal and was not mistaken in my choice! I mostly ordered women's clothes! Everything is at the highest level! The quality is great! Good support! And great prices! I recommend Rosegal!
I placed my order from Rosegal in mid-April and received my order at the end of May. Shipping is a little slow but that does not bother me because the clothes are cheap and great quality.Overall, I am satisfied with my purchases.
I'm not normally one to write reviews but I always read them and felt this time it was necessary as I am very satisfied with my dealings with this online shopping website. After receiving a bather top that was too large for me (my error), they are resending me the smaller size for no additional cost. Quite prompt in responding to my messages and even said to not worry about sending the large one back, saving me on postage.
I love Rosegal! I stand a whopping 6 foot 9 inches and have always had a difficult time finding the right length and width for my clothing. Since I have been shopping at Rosegal for 3 years now, I have found the right fit and style that is accustom to my professional and professional outfits. Huge thank you to Rosegal for allowing this big man to dress in style and comfort.
I will recommend this site to my family and friends
I love every product I brought. Delivery was perfect except for 1 item. The size is a bit small in the upper chest area,but the customer service was very helpful.They said I can keep the product or donate it to charity. Refunds and returning is so easy!I will recommend this site to my family and friends.
I couldn't belive how fast customer service solved my issue. My story goes like this: I bought some items with great discounts. During the process I wrote my zip code and address with wrong information. I reached customer support and 1 minute after my data was updated and my order was shipped out without delay
Great store girls!
Give it a try
I received my order today, almost 3 months after ordering it and one of the items was way to big. So, I tried to go through the return process and was unable to complete the return ticket, was unable to speak with anyone in live chat, was unable to send a message through Facebook messenger and it says that their phone number is only for pre sale issues. So what do I do now? Looking back at my receipt I was charged for the item but given no info as far as ticket number, sku number, etc. I guess this one is going to be on me for not paying attention to detail, but I will not order from them in the future and I do not recommend anyone else to shop with them. Oh and there is no record of me having placed an order on the website, how convenient.
Rosegal 回复2020-06-21
Dear Debra，
Thank you for your comment.
We are so sorry to hear that you have been experiencing sizing issues.
We do our very best to provide pretty accurate measurements in the size chart under product information.
Please note that ROSEGAL provides a size chart on all our item pages to help our customers choose the correct size.
Please check our warranty policy here:https://www.rosegal.com/warranty-return/
Our team has reviewed your case and offer you a solution in the ticket.
Could you please kindly reply us?
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Servic"
Wouldn’t even give them 1 star! Ordered during lockdown so expected the items to take a while, was happy with 2 out of 4 items and asked to return them as I am in the UK, says they are an American based company but nope all items came from China! Which is find can over look that then return items was to Spain? Bit confused but ok! Then they tell me to not use UPS, courier, DHL and just use normal post! So no insurance on item. Sent through my brothers business as he does shipments daily and thought it would save me paying postage etc... anyway! Nearly 2 months later and they have not got my items and won’t refund me, I can’t track my items and have no insurance so can’t even claim back for lost in transit but then if they have received it and due to it Not having a tracking they can refuse to refund me! Then they offer me 11usd!!! Which is £6 in GBP!! When the refund was meant to be 35USD!. I’m angry as anything and then they don’t even offer me a money refund they offer me store credit!!! Which I don’t want because I don’t plan to buy from them every again. 3 months of hell tracking parcels, talking to computers!! All for £20! I am beyond upset and will not be recommended!! Worst thing is! The two items I kept were a little too big for me but I kept them because they were actually nice!! It’s such a shame their customer services SUCK! Or I would happily order again! But I’m now left with a bad taste in my mouth, no refund and out of pocket of over £20 🤷🏼♀️. I won’t be ordering again and will probably never see my money again. So UK people don’t go near them unless you defo know they will fit, wouldn’t want anyone to have the same experiences as myself.
All the positive posts and 4/5 star reviews are all fake! Check out the spelling 😉also the language used..very similar. Don’t order unless you want to be ripped off.
Rosegal 回复2020-06-22
Dear Gem，
Thank you for your feedback.
We are sorry to hear that your item does not meet your expectation.
Please check our warranty policy here:https://www.rosegal.com/warranty-return/
We can only refund the customer after the returned package is confirmed delivered.
Kindly note we can help you withdraw your balance from Wallet to you original payment account.
Would you mind giving us your order number?
We will try our best to solve you issue.
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service
Ordered some clothing online from these. Not only did it not arrive on time, but I was then sent the wrong sizes.
The mobile app clearly displayed that 1X was a UK16. The clothing on arrival showed size 20.
Despite telling Rosegal of this and disputing it. They claim that my experience was incorrect even after providing them picture proof. They then offered me $4 partial refund on a $224.02 order!!
I am pushing this through PayPal at current.
Do not order from this company their customer service is awful ( despite their email address being bestcustomerservice2016 )
Rosegal 回复2020-06-22
Dear Christina,
Thank you for your feedback.
We are so sorry to hear that you have been experiencing size issues.
Please note that ROSEGAL provides a size chart on all our item pages to help our customers choose the correct size.
1X is UK 20 and US 16 as stated on our website.
Kindly see here for details about our warranty and returns : https://www.rosegal.com/warranty-return/
Would you mind giving us your correct order number?
You can also email to [email protected] or submit a ticket here:https://support.rosegal.com/ticket/ticket/index.
Best regards
ROSEGAL Customer Service
Horrible company after 2 months still no package. I am constantly given the run around told packaged shipped but won’t provide me with tracking. How can I file a complaint to get my money back. All positive reviews are not legitimate customers. ZP2004161640173428
Rosegal 回复2020-06-20
Dear Trina ，
Thank you for your feedback.
We are sorry to hear that you have not received your order yet.
Unfortunately the ongoing pandemic has greatly affected supply chain and Logistics for most companies including ours.
Please note that all our positive comments are from our real customers.
Could you please send us your order number?
We will try our best to solve you issue.
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service
I think you are RipOffs!!! I put exactly the right amount in my account to pay for my items and it says I got insufficient funds,which is wrong. Also my last order I canceled charged about $20 more then I was supposed to pay, so since being ripped off but liking your merchandise, i tried putting exact amount so as to not be ripped off, but still you try to take a lot more then your really paying for. There are other sites I can put exact amount I'm paying and it goes through,but Rosegal seems to put a low price in front of you,but once you pay uncheck your bank account, you will notice you paid a lot more the your supposed to.Do Not fall for this site.
..SCAMS
Rosegal 回复2020-06-20
Dear Tessa ，
Thank you for your feedback.
We are sorry that this about your order..
ROSEGAL won' t charge you any extra fees for paying by bank transfer or western union. However, banks usually charge something for bank-to-bank transfers.You may have to pay a fee when the money is sent out of your account to rosegal' s bank account.
Could you please send us your order number?
We will try our best to solve you issue.
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service
I really am surprised at The reviews that I'm seeing because I had a great experience. The close took 8 days to get here. I bought 6 pieces.
Order number ZZB2006031206541788.
They're all a perfect fit I am a size 18 to 20. I ordered a size 4 x. They're very colorful very comfortable and they fit great. They seem as if they will ask the summer. If you want to have some clothes that last you your entire life then I suggest you pay a little bit more for clothing. These are going to last me at least a couple of summers. Very happy. Thank you!
Such poor items. Material so thin its almost see through, nothing looks like it does on the website! They say they reply to complaints within 24 hours but I've been waiting a week already, just keep getting automated replies. Seems impossible to return items, wish I'd read the reviews before I ordered!
Rosegal 回复2020-06-17
Dear REBECCA ，
Thank you for your review.
All of our items follow strict quality checks and we always aim for our items to meet our customer's satisfaction.
We regret to hear that you have the quality issue.
Please check our warranty policy here:https://www.rosegal.com/warranty-return/
Our team has reviewed your case and send you a message in the ticket.
Could you please kindly reply us?
Awaiting for your reply.
Best regards
ROSEGAL Customer Service
Order received within time frame & as pictured on website
I received my order within the time frame that was mentioned. The items came exactly as pictured. The quality of the clothes were decent for it's price except for one dress. The straps and bust area of the dress were poorly sewed. The bust area was lopsided and the waist area wasn't stitched smoothly. You can feel the part they sewed together.
I requested to return the two items that I wasn't satisfied with and they offered 20% refund, plus I have to pay for shipping. Online shopping is no longer in the late 90's to early 2000's.
Many online retail stores offer full refund no questions asked and most offers to pay for the return shipping. And all brick & mortar retail stores take the clothes back and fully refund you. Shopping clothes online shouldn't be any different especially when you can't try on the clothes.
I do like the other shirt and dress I ordered, so I give it a three. Losing two stars for their refund & shipping policy.
Update 6/25/2020: Responded to Rosegal's response requesting for an order number on 6/18/2020. Haven't heard back from them. Subtracting another star.
Rosegal 回复2020-06-16
Dear Customer ，
Thank you for your feedback.
We are sorry to hear that your item does not meet your expectation.
All of our ROSEGAL clothing items must meet our quality checks before shipment.
Please check our warranty policy here:https://www.rosegal.com/warranty-return/
Could you please send us your order number?
We will try our best to solve you issue.
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service
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