At Rosegal.com, fashion is attitude and fashion is a lifestyle. We live and breathe fashion, both new and vintage, and we believe you also share the same passion. If you have any issues with your order please contact us directly via our Support Center here: https://www.rosegal.com/contact-us/ We are happy to assist you.
I have made several orders from Rosegal. Im so disappointed. It takes for ever for you to get what you ordered if you get it at all. Then it doesn't fit. Im not sure who is in charge of there size charts. I orders a XL it was realy a small. Orderd another XL it was XXL. This is why I will never orders from them again.
Rosegal 回复2020-12-16
Dear Jessica ，
Thank you for your feedback.
We are so sorry to hear that you have been experiencing sizing issues.
ROSEGAL provides a size chart on all our item pages to help our customers choose the correct size.
Please check our warranty policy here:https://www.rosegal.com/warranty-return/
Please kindly send us your order number.
We will try our best to help you.
You can also email to [email protected] or submit a ticket here:https://support.rosegal.com/ticket/ticket/index.
Best regards
ROSEGAL Customer Service
I total love Rosegal. Their clothes are always so soft and most of the time they are true to fit. If there is a problem Rosegal is willing to give the buyers options on how to remedy the problem. Rosegal deliveries are always in a appropriate time span. You can also earn Rosegal points that work as a discount towards other purchases. Great choices for the curvy ladies.
Purchased an outfit from this company and it arrived badly stained across the front. When I contacted ROSEGAL for a refund I was told that I could return the item but I would not get refunded for the postage I have paid both ways. Edit - Now been contacted and have been told to keep the item and a full refund is on the way. Happy customer
Rosegal 回复2020-12-05
Dear Sue，
Thank you for your review.
All of our items follow strict quality checks and we always aim for our items to meet our customer's satisfaction.
We regret to hear that you have the stained item.
Please check our warranty policy here:https://www.rosegal.com/warranty-return/
Our team has reviewed your case and send you a message in the ticket.
Could you please kindly reply us?
Awaiting for your reply.
Best regards
ROSEGAL Customer Service
I made my 1st order back in August. 2 of the 3 tops were nothing like they were shown online, and did not fit right. I contacted customer service. This is very difficult. Several emails back and forth and they gave me options. I could pay to ship back for a refund - minus the shipping costs to and from - or I could keep the $30+ worth of falsely advertised product and get a $6 refund... um... hello?
I opted to return the items. Went through hoops to get return info and a label. I shipped directly from the post office. Tracking still says out for delivery on September 24th with no updates since. They have refused to refund my money and simply said to follow up with shipping company.
This is insane, and I will never do business with this company again!
Rosegal 回复2020-11-25
"Dear Nancy ，
Thank you for your feedback.
We are so sorry to hear that you have been experiencing sizing issues.
ROSEGAL provides a size chart on all our item pages to help our customers choose the correct size.
Please check our warranty policy here:https://www.rosegal.com/warranty-return/
Please kindly send us your order number.
We will try our best to help you.
You can also email to [email protected] or submit a ticket here:https://support.rosegal.com/ticket/ticket/index.
Best regards
ROSEGAL Customer Service"
Over all a good service.
Excellent products of good quality.
Fast responding to questions and give information rather quickly.
They might consider a new shipping company though.
I have used Rosegal many times with no problems, they have an incredible range on offer, I especially like and buy their Christmas decorations, they do stuff I don't see anywhere else, and at very reasonable prices, do recommend them.
Spent over $100 on my second order i never received this order the tracking never made it to my country and thay say i will only get some of the money refunded not all and now nobody is contacting me any more... Terrible service i want full refund into my bank account!!!
Rosegal 回复2020-10-30
Dear Hannah ,
Thank you for your review.
We apologize for this delivery issue.
There may be some delays between scanning events and the website' s updates. The tracking status will take a few days to be updated online by the shipper.
Our team has reviewed your case and send you a message in the ticket.
Could you please kindly reply us?
Awaiting for your reply.
Best regards
ROSEGAL Customer Service"
I just received my very first order and it was a pair of leggings & a pair of jeans. The leggings run big which I am ok with. The jeans on the other hand run extremely small! I paid over $30 for them. I got the size according to the "sizing chart" it said I needed & when I got them they would not fit. I contacted what they call customer service and I was told that I could pay to send them back and them send me another pair "free" when I already paid for the ones I have & I am not paying to return something that was misrepresented. Then I was told I could keep the jeans and they would refund me $10. Um that does not seem right to me. When I told them it didnt seem right they just kept copying & pasting what they had said previously. As I said this was my very first time and it unfortunately will be my last. I will make sure I post this every where I can so everyone can see that this company is a joke.
***** FOLLOW UP****** Manager/ Supervisor got in touch with me and she was able to assist me in a way that the representative could not. She was very nice about everything. Have learned just to go to a larger size. Love the clothes and will give another try.
Rosegal 回复2020-10-27
Dear Yolanda ，
Thank you for your comment.
We are so sorry to hear that you have been experiencing sizing issues.
ROSEGAL provides a size chart on all our item pages to help our customers choose the correct size.
Please check our warranty policy here:https://www.rosegal.com/warranty-return/
Could you please send us your order number?
We will try our best to solve you issue.
Awaiting for your reply.
Best regards
ROSEGAL Customer Service
I think this is my fifth or sixth time ordering from Rosegal. I have ordered three items from their site on 9/25/20. It was a long wait but I didn't mind. I actually forgot all about it until the package arrived today. I got a large Plaid Panel Hooded Tunic T-Shirt and the material felt very nice. I also got the O Ring Strappy Skull Butterfly Print Tank Dress in a large size and loved how it looks. The third item is the Tie Dye Pattern Soft Flannel Blanket. This one was very soft. Loved all of them!
I have had good experiences with Rosegal. They are quick and responsive if you have an issue with an order. Their clothes are comparable with department store clothing, but in much nicer styles. I have made a couple of purchases through them and will continue to.
Spent a substantial amount in store bad choice clothing advertised is made from different material to what you receive every garment can be squashed down to size of a baseball. Lesson learned the hard way. No offer to rectify the problem. Will not be back
Rosegal 回复2020-09-26
Dear Customer，
Thank you for your review.
All of our items follow strict quality checks and we always aim for our items to meet our customer's satisfaction.
We regret to hear that you have the quality issue.
Please check our warranty policy here:https://www.rosegal.com/warranty-return/
Our team has reviewed your case and send you a message in the ticket.
Could you please kindly reply us?
Awaiting for your reply.
Best regards
ROSEGAL Customer Service
Clothing is extremely poor quality. The leggings look nothing like they do on the website and the sizes are not true to what they are posted as. Don't waste your money. The product sent out is cheap in more ways than one
Rosegal 回复2020-09-26
Dear Crystal,
We are sorry to hear that you are not satisfied with your order.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please check our warranty policy here:https://www.rosegal.com/warranty-return/
Please offer us your order number or you can submit a ticket to our support center and write the subject as "complaint from Trustpilot.com".
We look forward to hearing from you soon.
Best Regards
ROSEGAL Customer Service
Love buying from the company. Everyone compliments me when I'm wearing their products. I like that I can buy beautiful clothes in my size. Shipping takes a while but haven't been disappointed in what I order.
ROSEGAL Has The Largest Selection Of Unique Clothes. And EveryThing For Your Home. Fast Shipping. Amazing Prices! ROSEGAL's Customer Service Is Very Quick To Respond. Friendly And Professional. Quick To Resolve Any Issue You May Have. If You Want Unique Shop ROSEGAL. I Highly Recommend ROSEGAL
STAY AWAY FROM ROSEGAL
This online store is a very nasty place to buy anything because they are a bunch of thieves who lack respect for customers. I purchased some items from them and when they were taking so long, I decided to ask for cancellation. They lied by saying items were already shipped. That took months and months, and meanwhile I kept emailing and sending chats to cancel. When items finally arrived, I asked for a return label. It was a lot of pain to get a return address. It took another month just to get a return address. They kept negotiating, lingering the process, and not having a "real manager" with good business ethics to solve the issue. Finally, they reluctantly sent the return address and they stated that I will pay for the return shipping. I paid it and returned their items. Now, comes to refund my money, and that took another 6 weeks and going on several months now. They refused to refund my money to my original payment. They asked to send my refund via Paypal instead. Now, the ploy and conniving thing they did was just sent my refund and I have to pay Paypal myself. Now, this is going to another level because I will not pay Paypal to issue my refund. Rosegal has to pay Paypal since they chose to use Paypal services. Rosegal stated "oh the credit card won't cooperate with them"; well, they had a fall out with the credit card company that's their business and that has nothing to do with me. That goes to show that no one will accept their shenanigans. If they want to conduct business here in America, they will eventually learn that there are principles and guidelines to follow and they refuse to do so. This company does not deserve to be in business. They don't tell the truth. They don't respect customer's request. Their location is not here in America and they don't say it. They have a lot of issues with management, and poor business skills. They don't respect when a customer say " no." I will do everything I can to get my full refund and they have to be taught a lesson that they can't conduct business anyway they want here in America. This process is truly exhausting, but I will not let them cheat me. They owed me $207.43 and that's what they will pay me. The Paypal fee of $9.43 is their business and responsibility. I have never heard that a customer has to pay to get his/her own refund from a seller. Rosegal is messing with the wrong person. Their stuffs are of poor quality materials and they don't want to hear constructive criticism because they are too money hungry. They want to sell, sell, sell but customers can't return if they're unhappy about the quality of their stuffs & customer service. They are quick to say "Customer satisfaction is always our top priority: we are always extremely happy to provide the very best support to customers" Really? They don't even know what "customer satisfaction" means. They need to go & learn what that means in order to repeat those two powerful words. I've been trying to get my hard earned money back for months from them and that proved that they don't know what they're talking about. I'm highly unsatisfied with their service and I've voiced it zillion times already to them and they don't care. They just want to steal people's money and that's what important for them not "customer satisfaction. I would give them a huge fat ZERO for their rating if that number was available because that's what they deserve. I will post another review soon to give some updates because like I said I'm expecting my full refund from rosegal. They will be held accountable for their actions. I urge you all to stay from ROSEGAL because you can avoid going through what I'm going through right now.
Rosegal 回复2020-08-31
Dear Carlie，
Thank you for your comment.
We are so sorry to hear that you have been experiencing some issues.
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you.
Please note that "For some debit and credit card refunds to original payment account cannot be made. In such cases, we will request customers to provide us with a PayPal account in their name to complete refunds. Thank you for your understanding. ”
You can refer to our Returns policy where we stated this issue here under Return process and timeframe: https://www.rosegal.com/warranty-return/
Could you please send us your order number?
We will try our best to solve you issue.
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service
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