ShopAppliances.com is a premier online destination for major home appliances, offering a curated selection from today’s most trusted brands—all at competitive prices with nationwide delivery. Built for homeowners, builders, designers, and property managers alike, ShopAppliances.com combines deep product expertise with a seamless shopping experience to make buying appliances simple, transparent, and reliable.From refrigerators, ranges, and dishwashers to washers, dryers, and specialty appliances, every product page is designed to help customers choose with confidence—featuring clear specs, real-world guidance, and expert support when it matters most. Customers benefit from flexible delivery options, professional installation services, extended warranty solutions, and exclusive savings through ShopAppliances memberships and trade programs.What truly sets ShopAppliances.com apart is its customer-first approach: knowledgeable appliance specialists, fast response times, and a commitment to long-term value—not just a one-time sale. Whether you’re upgrading a single appliance or outfitting an entire home, ShopAppliances.com delivers the right products, the right service, and the peace of mind that comes with buying from experts.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly knowledgeable sales staff for their outstanding helpfulness, patience, and exceptional guidance throughout the entire purchasing experience. Many consumers are also very pleased with the prompt delivery times and the professional, courteous teams who handle home appliance installation with great care.
However, some customers also noted frustrating issues regarding damaged items, unexpected delivery delays, or unhelpful support agents during their follow-up communications. A few reviewers specifically experienced communication gaps, missing appliance parts, or major difficulties getting proper assistance when trying to resolve sudden installation problems.
Extremely Disappointing Delivery Experience & Lack of Communication
Unfortunately, I had a horrible experience with Shop Appliances and their third-party delivery service, YourDelivery.io. I understand that Shop Appliances uses an outside company for deliveries, but ultimately, Shop Appliances should still be responsible for the delivery companies they choose to represent their business.
I had to take time off work to be home for my scheduled washer and dryer delivery. I followed the delivery tracking throughout the day, and it showed that I was the next stop and that the delivery was on its way. Then, all of a sudden, the delivery was canceled. I was told the cancellation was due to an issue with the manufacturing company, and my delivery had to be rescheduled for the following day.
When the delivery finally did happen, I did not receive the one-hour-prior phone call that I was told I would receive, and the tracking app was not being properly updated. Communication with the delivery team was also extremely difficult because they did not speak English. I even tried using Google Translate so that we could understand each other. After everything I had already gone through just to get the appliances delivered, the installation was not even left fully completed.
Trying to get help from Shop Appliances was another frustration. When I called customer service, I actually had to select the option saying that I wanted to **purchase an appliance just to get a human being on the phone**, and then ask to be transferred to the support team. I have also emailed multiple times and still have not received a response.
At this point, my washer and dryer have finally been delivered, so there is really no point in someone calling me back now. The appliances themselves seem fine, but I could have purchased the same appliances from another company. The lack of communication, unreliable delivery tracking, canceled delivery after taking off work, difficulty reaching customer service, and incomplete installation made the entire experience an unnecessary headache.
If I could do it over again, I would purchase from another company. I would recommend that others consider doing the same if they want to avoid the hassle and frustration I experienced.
I also strongly suggest that Shop Appliances management reconsider its partnership with YourDelivery.io and select a delivery company with better technology, reliable tracking, accessible customer service, and better communication with customers. The delivery experience is still a reflection of the company you are purchasing from, even when a third party is being used.
The refrigerator they delivered did not work. Shop Appliance will not replace it with a new one. They will only send out a repair technician and the wait for that is over 10 days. Going 10+ days without a working refrigerator is unacceptable.
It would be hard to be less satisfied than I am. I do not recommend this company.
Natasha was super knowledgeable ! She helped me find the perfect Smeg oven that was mirrored and looks super cool in the space ! The dishwasher was amazing as well she knows her stuff -ask for Natasha she knows her appliances
Nick has been taking care of me for weeks now. I got a gorgeous kitchen set, Nick explained every detail to me and we just got everything installed. Everything fits and im so happy with my new kitchen!!!!!!
I had a great experience with Shop Appliances. They kept me updated and informed. The delivery service was personable and professional. I would highly recommend them for your appliance needs.
Natasha was fantastic! She went above and beyond to help me pick out my double wall oven and made sure I understood how to use the appliance.
Highly recommend!
I recently reached out to Natasha at ShopAppliances.com for help with sizing a 27" built‑in microwave, and she was fantastic. She quickly understood what I needed, walked me through the correct dimensions, and pointed me in the right direction so I could make the right purchase. Even though I ultimately bought the unit from my local appliance vendor, it was Natasha’s guidance that made the decision easy.
She was knowledgeable, responsive, and genuinely helpful, the kind of support you hope for when you’re trying to sort out appliance specs. I really appreciated her time and expertise.
This is a SCAM! They sent damaged products and want me to pay a restock fee. They stole my money and still haven’t given me a refund. It took 25 days to deliver damaged products. Very RUDE and unprofessional. Sane your time and money. Do not shop here
Update 8/17/26: AM Delivery came back today with their "A Team" to correct the first installers mistakes. I was very happy with Shop Appliance customer service, specifically Brisilda, who was wonderful to work with resolving these install issues. Changing my rating to 4 stars.
While the amount communication from Shop Appliances was adequate, important details were missing. All the emails were focused on delivery date; nothing was communicated that the install would occur the same day. Caught off guard at delivery. Although we paid for installation, the installers refused to remove our existing wall oven. What? After several calls to their manager, they agreed to proceed. The install just got worse, they left a 2-inch gap at the top of the wall oven and would not install the trim piece to close off the gap. Then they failed to install the lower glide rack before leaving. Not a biggie, but after watching numerous videos we can't get it inserted. Thinking it must have been another installer debacle - hence the reason they gave up and left the rack on the counter. Truely hope Shop Appliance will stand behind their poor installation execution and make it right.
To begin with I was skeptical and wanted to be careful buying a stove online - as I had never done that before and since I know that there are a lot of bad actors around in the online trade but now, I can say it was a very positive experience. Not only that Nick was very knowledgeable when he sold me the right product, he also kept his word about excellent service and follow up. The installation was done correct and I am now happy with my new stove! Thank you, Nick,
I'm very happy and satisfied with my Frigidaires Appliances my Gas range Microwave over the range everything my guests love!
Thank you Shop Appliances And Jason! Yes my direct connection he's family to me now!
Horrible place to do business with. Very scammy. I needed to cancel my order that was placed not even 48 hours prior. Was on hold for over 15 minutes so I went online to cancel. I spoke with support on the chat and was explicitly told since my order had not yet shipped I could cancel it. So I did through their form. I called back just for verification and was told that my order shipped while I was on hold, however I had already canceled it online before any email notification. Also my account said my item was not shipped. I explained this and was told a manager could not speak that day, a Friday, and would get back to me and was given an email saying it would be investigated for timing and that fees could be waived.i had to call them on Wednesday to get some kind of communication going and was met by a rude manager who wouldn’t listen and when I mentioned my missing transcript his tone changed from combative to want to be supportive.I refuse to pay extra fees when I followed policy and canceled before shipment. Also they won’t allow me to view the transcript from the support chat which upholds my claim for cancellation. They are trying to make it a return and charge me a 300 return fee plus 10-20% restocking fee….i said absolutely not and will be reporting this as fraud because that’s what it is.absolutely disgusting and I refuse to be scammed like this.
These are the best professionals I ever work with they're kind considerate knowledgeable they care about their clients and they want you to be happy I couldn't have picked a better team to work with me on my appliances then sharp appliances anyone everyone that I know that needs appliances I will call Ralph and Nick because they are the greatest love you guys may God bless you and live your best life signing off Mr Donald Barnes
Product and customer service issues. I will not order from them again as there is way too much competition to be put through this with little help.
The gas range ordered was never delivered and after 4-weeks, I was told they couldn't guarantee any delivery date despite making various claims online. I had to pivot and order somewhere else with less project runway. You find what they sell elsewhere.
The microwave/oven combo had been previously ordered and installed elsewhere. Their quality control systems are lacking.
I tried to spend $6000 with them, but ended up with a damaged oven, no range, and a mad scramble to find replacements.
As a property manager I would like to share my first time purchase and delivery experience.
As a property manager overseeing more than 250 rental properties, I purchase appliances on a regular basis. This was my first experience with Shop Appliance. Although the company is based on the East Coast and I am located in Southern California, I decided to purchase three refrigerators for three different rental properties.
The purchasing process was workable. The Shop Appliance team answered all of my questions thoroughly, making me comfortable moving forward with all three purchases. Pricing was good. Communication from AM Trucking was also very good throughout the shipping process, providing updates on the status of one of the deliveries.
The day before delivery, I was notified that the refrigerator would arrive between 8:00 a.m. and 12:00 p.m. Since the property was vacant, I called Shop Appliance to explain that I could not justify paying one of my employees to sit at an empty property for a four-hour delivery window. Their customer service representative was extremely accommodating and arranged for AM Trucking to provide a 30-minute call before arrival. I was also informed that this stop was second on the driver's route and should arrive between approximately 8:30 and 9:00 a.m.
Unfortunately, this is where the experience fell apart.
At 6:15 a.m. the next morning, I received a call from the third-party trucking company stating they would arrive in 28 minutes. I explained that the property was vacant and I was 25 miles away and reminded them that I had been promised a delivery window of 8:00 a.m. to 12:00 p.m., along with a 30-minute call ahead—not a 6:15 a.m. wake-up call. It was obvious that the arrangements made through Shop Appliance had never been communicated to the delivery company or the driver.
The problems didn't end there. My purchase included complimentary installation of the water and ice line connections, but the driver stated that his paperwork did not include installation and simply left after unloading the refrigerator. In addition, all of the cardboard and packing materials were left behind, requiring us to return to the property to dispose of the debris ourselves.
The result was an unnecessarily stressful delivery that required me to scramble to get someone to the property on extremely short notice, only to receive incomplete service. While Shop Appliance's customer service was courteous, responsive, and easy to work with, the breakdown in communication between Shop Appliance and its third-party delivery partners significantly impacted an otherwise positive buying experience.
I still have two additional deliveries scheduled and hope they go much more smoothly. Based on my purchasing experience alone, I would gladly do business with Shop Appliance again. However, the success of the remaining deliveries will ultimately determine whether I become a repeat customer. My recommendation to Shop Appliance is to improve communication with its delivery partners so that the commitments made to customers are accurately communicated and fulfilled. For property managers and anyone coordinating deliveries to vacant properties, dependable scheduling and follow-through are every bit as important as the quality of the product.
AJ Madison
AM Home Delivery & Trucking Co
Consumer Priority Service
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