Most reviewers were let down by their experience overall. Consumers heavily criticized the poor network connectivity, noting that weak signals and frequent disruptions made daily internet usage and online transactions extremely difficult. Additionally, customers faced major problems with billing, describing unexpected charges, unwanted automatic renewals, and a frustratingly unhelpful online support team.
Some reviewers were happy with the polite staff available at physical service centers and found the roaming connectivity quite useful when traveling abroad. However, others noted that resolving account problems online remained a tedious and stressful process, often leaving people without proper assistance or resolutions. Many individuals also experienced significant delays when attempting to terminate their long-term contracts.
unreachable customer service. When they reply after several days, the service is terrible.
I order broadband, but on the day of installation no one showed up. I had to wait in my apartment all day as they state "If you miss your appointment, a rescheduling fee of $61.04 will apply"
After waiting all day and not being able to reach customer service, I sent a cancellation mail and ordered broadband via Singtel.
Now they require me to pay FULL cost for the 12month period!
I understand the installation is 3rd party. Simba still have the responsibility to inform me about any delays. I have the right to cancel when installation is not performed as agreed.
Data sucks in mrt tunnels
Speed test site shows less than 1MB. Had taken a screenshot. After contacting SIMBA they have generic email saying reset the phone. Get your act together. You will lose customers
I live in the north east and reception for my 2 simba lines are pretty good whether in SG or overseas. Also their free auto roam was good. I am contemplating their broadband subscription as it's on a monthly subscription basis. If i am not happy I can get out of it any time.
Suck service.
I signed up for simba broadband, since collected in early sep had follow all the instruction on how to install it. The lights were all good, but somehow cant connect to router, the CS keep telling me issue with the cable, if issue with cable the lights wouldnt on at all.
The CS told me the technician would check, so i on the wifi whole day and only to find out it was not checkm when the CS reply me, he suggested to get their technician to check and i have to pay for the cost.
Due to my urgent travel it was postpone and the CS told me, they will prorated, but somehow they charge for the next cycle again and refuse to refund.
Despite they havent settle the issue.
Never had good experience with SiMBA be it for the phone line and worst the broadband.
SIMBA has really bad connection from Jurong East, all the way through the tunnels. On the red line, it also has bad connection from Novena to at least woodlands. 5G at low prices are useless if SIMBA can't even fulfil itd basic functions.
If I could rate 0 stars i would do that. Please be aware that all the low ratings and reviews are 100% true.
I wanted to port over my number and they stated that my number has been suspended due to non payment. Told me that my cycle ended in October however in it's application it states November.
Went down to the service centre as I tried reaching out over on Facebook, Instagram and email but got ignored. And they said the application cycle expiry and bill cycle expiry is not the same.
Then what's the use of the app then?? And we, the customers are supposed to understand how they work?
No leeway was given. They demanded me to pay up 3 months of service as that was my original plan with them or else there is no way the number will be returned to me.
Ridiculously nonsense. And no, no refund will be given as well. Not even partial refund.
Very inconvenient, not to mention the network service is bad, the customer service is worse. The ones at their service centre SO ARROGANT.
Such a scam.
Arrogance and Apathy: Disturbing Display of Disregard
On October 20, 2024, at 1:50 pm, my 79-year-old mother and I visited Simba HQ Orchard to transfer the ownership of a mobile number that had been registered under my late father's name for 30 years. Despite being informed that we only needed to bring my father's death certificate and my mother's IC, the Simba agent requested additional documents, including my father's IC and their marriage certificate, which is unacceptable.
I am appalled and disappointed by the subpar service provided by Simba, particularly the manager, HILMI, who demonstrated arrogance, lack of compassion, and unhelpfulness. His insistence on a 60-year-old marriage certificate that is no longer available was unreasonable and insensitive, especially considering my mother's advanced age. He failed to show empathy or offer alternative solutions, making the experience even more distressing.
This encounter falls short of acceptable customer service standards, and I demand a higher level of respect, understanding, and flexibility from Simba representatives, especially when dealing with senior citizens. I expect a prompt response and resolution to this matter.
I switched to other reliable network after experiencing poor network quality with Simba. How would you feel if you only will receive your OTP after 1 mins? My feedback to Simba received ignorance reply. No follow up was done by Simba to improve the network quality and customer support.
I recently signed up for Simba broadband services and had a terrible experience. There was an error with the installation address, which I reported just one day after signing up—well in advance of the scheduled NLT installation, which was three weeks away. Despite notifying them immediately, Simba informed me I’d be charged S$82 for the address change, even though the service had not yet been activated.
To make matters worse, after I paid the fee, Simba still failed to update the information with NLT, causing unnecessary delays and wasting time and resources.
The company has demonstrated a lack of responsibility, and their customer service was unhelpful throughout the process. I cannot recommend Simba to anyone looking for reliable and efficient service.
If I could give 0 star, I will surely give
Simba had got the worst reception among all Telco, I give 2 star because 1 star seriously is equal to 0 star since it's the minimum and 1 star is for the value of their plan for the amount of data they give. Recent NDP they memtioned that there will be bonus credit when we top up, but sadly it was not given. Then they also give free upgrade for more international roaming data and 1 day later it went back to normal, I thought it would be long term. Sadly no, write to them also no reply
Truth be told from experience - Simba is the worst all-round telco service company around for mobile services that deserves zero stars. Don't be fooled by the pricing like I was. The amount of issues you will face is just not worth your precious time. Roaming services don't work and there is no way to get the matter resolved despite repeated attempts to seek assistance via the web form that requires you to compete all details, yet their email reply will request for the same personal information all over again - 3 rounds to no success and i've given up. Time to change telco.
I am living and working at Jurong East area. The reception for Simba here is really terrible especially in high rise building. Even it is showing 4G or even 5G connection, the speed is actualy less than 10mbps, or at most 5-8mbps. Worst thing is most of the time, there is no connection, no signal.
Lousy connection and slow speed. 5G speed is even worst then 4G. Use less then a week want to port out still need to pay 30 dollars because of 30 days lock in period.
No customer hotline, have to communicate by chatbot, and if not covered in their auto listed FAQ there's no option to take your queries further. This is before signing up, so you can imagine what the service must be like if you have a problem after signing up.
Network is so unrealiable. Phone is constantly on LTE mode. Can hardly hotspot. This network operator really has to do something about it rather than using pricing strategy to increase its market share
Signed up today and till now still unable to connect. Keep jumping in and out and never getting connected.
Should have read the reviews here before signing up.
Totally unreliable, and to be honest it seems like a scam.
Will never recommend anyone to sign up. Have written in to terminate to avoid being scammed further.
Why is the authority not tsking action? They have cheap plans for senior citizens, and the authority should do something about SIMBA to prevent the seniors from being scammed month after month.
Stay away from SIMBA Fibre Broadband… it is cheaper but will give you a lot of headache.. the network is behind CGNAT, so good luck with accessing your cameras and home server…
Worst Telco in Singapore
Network service throughout Singapore is decent at best. Don’t expect blazing fast speeds.
Customer support is NON-EXISTENT. The only way to contact them is through email.
The mobile app is garbage compared to other telcos like Gomo and Giga.
Termination with SIMBA is another nightmare. The only way to terminate is through email, and they take DAYS to reply. By the time you terminate your plan, they have probably already charged you for the next cycle, which is non-refundable.
If you fell for their "LUCKY NUMBER" trap, expect the worst. Termination or porting out is only possible if you PHYSICALLY go to their Orchard or Kaki Bukit store to make payment for the number YOU ALREADY PAID FOR.
RIDICULOUS TELCO – AVOID AT ALL COSTS!!!
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