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Tebra

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103 条评价

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关于 Tebra

数据更新
网站
tebra.com
分类
电子与科技
所在地
美国
状态
待认证
近 12 个月
103 条评价
差评回复率
100%(26/26 条)
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商家自述

<a href="https://www.tebra.com/case-studies?utm_source=Inbound&utm_medium=Trust+Pilot&utm_campaign=company-details-cta&utm_content=case-studies-image-button" target="_blank" rel="nofollow noopener noreferrer"><img src="https://cdn.trustpilot.net/consumersite-businessunitimages/64b811547cc49ff7fef5b1a0/profile-description/KUGQX4f.png" style="最大宽度:100%;最大高度:190px;显示:块;边距:0 自动;"加载=“懒惰”></a>

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Tebra靠谱吗?

Tebra(tebra.com)在 OK.one 的综合评分为 3.9 分(满分 5 分),基于本站收录的 103 条用户评价,属于电子与科技分类,口碑一般。24% 的评价为 1 星,差评比例偏高;商家回复了 100% 的差评;评价主要围绕客户服务、使用体验。数据最后更新于 2026-08-11。

评价综述

AI 生成

评估了 365 条评论,评论者对这家公司的体验非常好。客户经常称赞专门的入职专家在设置过程中表现出耐心、知识渊博且非常乐于助人。人们还提到,数字平台直观、用户友好,使管理日常实践工作流程变得顺畅和高效。审阅者始终欣赏个性化指导,帮助他们完全自信地驾驭复杂的系统功能。 然而,一些人提到了对客户服务的不满,指出响应时间极慢,并且很难及时解决技术支持请求。一些消费者还指出,联系某人寻求紧急援助有时会很困难。

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

他们提供了很多帮助……

他们提供了很多帮助和鼓励。

Tebra 回复2026-07-07

Thank you so much for your kind words! It truly means a lot to us to hear that our assistance and encouragement have made a positive impact on your experience. Supporting our clients is at the heart of everything we do, and feedback like yours reminds us why we're so passionate about what we do.

卓越的入职体验

我在 Tebra 的入职经历非常出色。艾米的专业知识, 专业精神和耐心使每次会议富有成效且易于遵循。 EHR 直观、高效且易于集成到我的工作流程中。我向其他临床医生强烈推荐 Tebra。

Tebra 回复2026-07-07

Thank you so much for sharing your experience, this truly made our day! We're thrilled to hear that Amy's expertise and patience made your onboarding sessions so productive. It's also great to know that Tebra's EHR has integrated seamlessly into your workflow. Making life easier for clinicians like you is exactly what we set out to do, so hearing that it's hitting the mark means a lot!

两周后仍无解决方案

Tebra 回复2026-07-07

We're truly sorry to hear that your issue remains unresolved after two weeks. We completely understand how frustrating that must be, and we sincerely apologize for the delay. Please know that this is not the experience we want for our customers. We can see that our Customer Care team has been keeping you updated while they work toward a resolution, but we recognize that two weeks is far too long to wait. We are committed to resolving this for you as quickly as possible and appreciate your patience during this time.

高级计费团队负责人

是的,我对一切都很满意

Tebra 回复2026-07-02

Thank you so much for taking the time to share your feedback! We're thrilled to hear that you're happy with everything, that truly means a lot to us. Your satisfaction is what drives us to keep delivering the best service possible, and it's great to know we're hitting the mark.

我的船上体验非常好

我的机上人员非常出色。她涵盖了所有事情并回答了我所有的问题,对我非常耐心。我很高兴选择了 TEBRA。

Tebra 回复2026-07-01

Thank you so much for taking the time to share your experience! We're thrilled to hear that your onboarding has been smooth and that all your questions have been answered with care and patience. Our Onboarding team works hard to make sure every new customer feels supported, so feedback like yours means the world to us. We're so glad you chose Tebra, and we look forward to continuing to provide you with the same level of service throughout your journey with us!

该团队成员能够修复...

团队成员能够解决问题,这让我的客户很高兴,并允许我为她做笔记。谢谢。

Tebra 回复2026-07-01

Thank you so much for taking the time to share your experience! We're thrilled to hear that our team member was able to resolve the issue quickly and effectively—getting your client the outcome they needed is exactly what we're here for.

当为作品放置门票时……

当为工作订单下达票据时,Tebra 客户服务需要整整一周的时间(有时甚至更长)才能回复他们收到票据并正在调查。然后又过了一​​周,几乎要找人帮忙了。大多数时候,我的团队已经解决了这个问题。我仍在等待有关生日消息的问题得到解决。我三周前寄了一张票,但仍然没有解决。对客户服务非常失望并考虑更换 EHR。

Tebra 回复2026-07-01

Thank you for taking the time to share your experience with us. We're truly sorry to hear that our response times have fallen short of your expectations—we completely understand how frustrating it must be to wait weeks for a resolution, especially when your team is relying on us to keep things running smoothly. We want you to know that your feedback has been taken seriously. We've escalated your issue to the team, and they will be in touch to assist you as quickly as possible. This is not the standard of service we hold ourselves to, and your feedback will be shared internally to help us improve. Your experience matters to us, and we're committed to doing better.

Tebra 的出色入职体验

Tebra 的出色入职体验。它很容易使用,总体来说是一个快速的过程。我感谢您的指导支持,为我的成功奠定了基础!

Tebra 回复2026-06-30

Thank you so much for sharing your experience! We're thrilled to hear that your onboarding with Tebra was smooth and straightforward. Providing the right support from the start is something we genuinely care about, and it's great to know it made a difference for you.

最差的电子病历

如果我能给这个 EHR 零星,我会的。我已经拥有它们四年了,我也快要忍受它们了。客户服务很差。我尝试将我的主管医生添加到我的帐户中,但遇到了一些挑战。在他们告诉我这是一个工程问题之前打了几次电话,他们花了一个月的时间才解决。与此同时,我失去了一些客户。我最近打电话给他们,因为我无法为我的处方选择我的监督医生。该代表表现得好像他知道自己在做什么。给我打电话一个半小时然后就挂断了我的电话。我给他们发了一封电子邮件,直到今天才回复。避开此 EHR。 我今天于 2026 年 7 月 9 日更新此评论。我让他们的一位升级专家与我联系,预约了周一的谈话以解决问题。她没有在指定时间给我打电话,浪费了我的时间,也懒得给我发电子邮件或打电话让我知道她为什么不打电话。所以到目前为止这个问题还没有解决,我将取消他们的服务。

Tebra 回复2026-06-27

Thank you for bringing this to our attention. We’re truly sorry to hear about the frustration you’ve experienced, especially the difficulties with our phone support. We value your time, and this is not the experience we want you to have. We understand how these issues have affected your practice and clients. We’re committed to resolving this for you as quickly as possible and are glad that one of our specialists has already reached out to assist you further. Thank you for your patience and understanding.

迭戈是一位出色的教练……

在我们使用 Tebra EMR 系统的整个过程中,Diego 一直是一位出色的培训师和支持专家。他始终如一地提供及时提醒和主动跟进,确保没有任何遗漏。从一开始,他就花时间清晰、彻底地解释流程的每一步,确保我们完全理解 Tebra 的临床和管理工作流程。 最引人注目的是,即使在最初的培训完成后,他仍然坚持奉献。尽管我们的实践尚未积极处理保险账单,但迭戈继续定期检查,跟踪我们的进展,并提供有关账单和保险相关流程的宝贵指导。他愿意提供持续的支持,这表明他对我们成功的真诚承诺,不仅是在实施期间,而且是在未来。 迭戈知识渊博、专业、耐心,并且总是对问题和疑虑做出回应。他的专业知识帮助我们获得了有效使用 Tebra 的信心,他的积极主动的方法使过渡变得更加顺利。我们非常感谢他的杰出支持,并强烈推荐他参加任何寻求 Tebra EMR 指导的实践。

Tebra 回复2026-06-24

Thank you for sharing your experience with Diego! We’re thrilled his guidance, proactive support, and dedication made your transition to Tebra smoother. He truly goes above and beyond, and we’ll be sure to share your kind words.

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