Tebra

Thank you so much for sharing your experience! We're thrilled to hear that Valerie made the onboarding process feel manageable by guiding you through it step by step. It's wonderful to know she's been such a valuable source of information for you.

Thanks for the great rating!

Thank you so much for sharing your experience! We're thrilled to hear that onboarding and the sandbox testing made your journey with us smooth and enjoyable. Adrianne, Janyn, and Marie will be delighted to know they made such a positive impact. We're grateful to have you with us!

Thank you for such a thoughtful review! We're thrilled to hear that having meds and labs in one spot, plus a system robust enough to handle high client volume and scheduling for 7 full-time providers, has worked well for you. It's also great to know that Vince and our development team have made a positive impression with their responsiveness. We hear you on the areas that need work. We're currently building a new and improved patient portal experience, and we're actively working on enhancing scheduling, customization, and more. Your feedback helps us prioritize what matters most, and we're excited for you to see what's coming next.

Thanks for the review! We're thrilled Maria made the process smooth and stress-free.

Thank you for the kind words! We're thrilled to hear Kevin has been so knowledgeable and helpful, and we'll be sure to pass along your appreciation!

Thank you for taking the time to share your experience. We completely understand your frustration, and we're sorry for the delay. Please know that this time was spent ensuring a fair and thorough review of your account history. While we're glad your cancellation case has now been fully addressed, we recognize the process could have been more seamless. We truly appreciate your patience, and feedback like this helps us improve.

Thanks for the kind words! We're so glad Diego made a great impression and will be sure to pass on your feedback.

Thank you for your kind words! We're thrilled to hear the experience was professional and well paced.

Thank you for the great feedback! We're thrilled you had a great experience.

Thank you for sharing! We're delighted to hear Kevin made a positive impact with his patience and dedication.

Thank you for sharing such kind words! We're thrilled to hear that Sofia made learning the system a smooth and stress-free experience. This is exactly the kind of support we strive for, and it's wonderful to know she helped you feel confident every step of the way. Feedback like yours truly makes a difference!

Thank you for sharing such thoughtful feedback. We're glad you valued the availability of 1:1 training, and we completely understand your frustration with the rigid structure—training should work for you, not the other way around. We've shared your experience with our onboarding team, and someone will be reaching out to make sure you get the tailored support you need. We're committed to making this better.

Thank you for taking the time to share this honest feedback. We're genuinely sorry to hear your experience didn't match the standard we strive for, especially after such a positive start with our sales rep. We've shared your feedback with our onboarding and product teams, as input like yours helps us improve. While our software is always evolving, we're sorry the features you needed most weren't available when you needed them. We truly appreciate you giving us a clear picture of where we can do better.

Thank you for bringing this to our attention. We're truly sorry for the frustration this has caused, as it is not the experience we want for any of our customers. If any of these symptoms persist or recur, please reach out to our customer care team directly through your existing case. They are committed to investigating the root cause to make sure it doesn't happen again. We greatly appreciate your patience and hope that you are able to access the system without any issues going forward.

Thank you so much for the kind words! We're thrilled to hear that Janyn has made such a positive impression — we'll be sure to pass along your feedback to her!

Thank you for sharing your experience in such detail. We’re truly sorry to hear that parts of your onboarding journey with Tebra didn’t meet your expectations, particularly during such an important time for launching your practice. You've highlighted important concerns, and we fully recognize how these challenges can impact a new practice. While we strive to provide seamless support, your feedback shows where we have room to improve, and we take that seriously. We appreciate you sharing your contact information with us so that a member of our team was able to reach out to better understand your situation and give us the opportunity to learn from your experience.

Thank you for bringing this to our attention. We're truly sorry to hear about your experience—this is not the level of service we hold ourselves to, and we completely understand your frustration. Protecting both the security and accessibility of your data is a top priority for us, and we recognize that being locked out of the software with no clear path to resolution is unacceptable. A member of our team will be reaching out to you directly to get this resolved as quickly as possible. We appreciate your patience and are committed to making this right.

We're thrilled you had a great onboarding experience with Desiree, but we sincerely apologize for the frustration and operational strain you’ve experienced since. While we're glad our customer care team provided remedies to ensure your system is functional and to ease the financial impact of recent delays, we understand your concerns about consistent communication. We truly value you as a client well beyond the initial contract and are fully committed to improving our communication to provide the reliable, ongoing support you deserve.

Thank you for the wonderful feedback! We are thrilled to hear that Janyn was so thorough and readily available to answer all of your questions.