Tebra

Thank you for taking the time to share your feedback. We're genuinely sorry that you were not able to get up and running as quickly as you had hoped. Please know that we offer the ability to pause your subscription to accommodate any delays you may experience, such as navigating the credentialing process. One of the managers on our onboarding team has reached out to discuss your options and ensure you get the assistance you need when you are ready.

Thank you for the wonderful feedback on your experience with Tebra. We are thrilled that Miss Chaves provided you with such knowledgeable and patient support, and that your website and EMR demo were perfectly tailored to your business plan.

We sincerely appreciate you taking the time to share this feedback. While we are very sorry that your concerns were not addressed sooner, we are glad that you have recently connected with a member of our customer care team to gather more feedback and understand why your billers had difficulty. We are committed to determining the root cause of any inaccuracies you discovered with the billing process to identify the best course of action to resolve them.

Thanks so much for the kind words! We are delighted to hear that Janyn was patient, professional, and kind. That is exactly the type of service we strive to provide.

Thank you for sharing this! It is great to hear that our representative was able to provide you with such quick and knowledgeable support. We are incredibly grateful for your feedback!

Thank you so much for sharing such wonderful feedback! We are absolutely delighted to hear that your experience with Tebra was exceptional from start to finish.

Thank you for taking the time to share this feedback. While we're glad that your eLab connection request has now been approved, we deeply apologize for the delay as well as the frustration and inconvenience it caused you. Your feedback is very important to us, and we appreciate you bringing this issue to our attention.

Thanks so much for taking the time to share your thoughts! We are delighted to hear about your positive experience with Eduardo.

Thank you so much for the kind words! We are thrilled to hear that you love Tebra.

Thanks so much for sharing this great feedback! We are delighted to hear that Amy provided a patient and informative onboarding experience and took the time to answer all your questions about Tebra.

Thank you for sharing your experience. We’re truly sorry to hear that your onboarding didn’t feel as supportive as it should have. While our process does include a variety of resources like guides and videos to help customers learn at their own pace, our intent is never to make anyone feel rushed or left on their own, especially when they’re just getting started. We’ll be sharing this feedback and have a member of our onboarding team reach out to make sure you get the support you need.

Thanks so much for taking the time to share your experience! We are delighted to hear that your onboarding was seamless and that our intuitive design helped you and your assistant get up to speed so quickly. It is wonderful to know that Desiree provided such attentive, personalized support for your practice, and we will be sure to pass along your kind words to her.

Thank you for taking the time to share your detailed feedback. We are pleased that you recognize the strength of our platform, but we sincerely apologize for the frustrations you have experienced with customer care. Fast response times and efficient resolutions are always our goal, and we regret that we fell short in your case. While more complex issues can sometimes involve multiple teams and take additional time to fully resolve, we strive to minimize redundancy and keep customers fully informed. Regarding your concerns about unauthorized access, please know we maintain strict policies around customer data and account settings. Our representatives never make changes without explicit permission from an authorized administrator, and a thorough review of our audit logs did not reveal any changes to your account initiated by Tebra employees. Your insights are incredibly valuable, as they directly help us improve our processes and provide a better experience for our users.

We appreciate you taking the time to share your feedback and sincerely apologize for the frustration caused by the fee changes. While our system correctly identified an adjustment based on your usage, we're glad that you were offered a solution that can better accommodate your claim volume fluctuations. If you decide to switch to another provider, we offer two options for maintaining access to your claims: you can either maintain your active service for standard access, or move to a Read-Only Access Plan, which allows for history retrieval without full-service fees. Thank you again for sharing your experience, as it helps us improve.

Thank you so much for sharing such wonderful feedback about your onboarding experience. We are absolutely thrilled to hear how patient, knowledgeable, and dedicated Maria was during your weekly meetings. She truly is a treasure to our team, and we will make sure she gets the recognition she deserves for her hard work and excellent follow-up skills!

We sincerely appreciate you sharing your thoughts with us. We are delighted that you are pleased with your overall experience and the support provided through Tebra. We have also made note of your feedback regarding the payments and billing features, as we are continuously working to improve our products and services.

We are so grateful for your wonderful review! It's great to hear that Maria provided such patient and helpful support to resolve your issues, and we will be sure to pass your kind words along to her.

Thank you so much for your wonderful feedback! We're delighted to hear that Desiree provided you with such fantastic support and made your onboarding experience with Tebra so smooth. We will be sure to pass along your kind words to her.

Thanks for the great feedback! We're thrilled to hear that Tebra is working well for you and that you’re enjoying the AI Assist feature.

Thank you for taking the time to share this detailed feedback with us, and we appreciate you bringing these issues to our attention. We sincerely apologize for the frustration around the subscription renewal process and your experience with our customer care team. We take your feedback seriously, and one of our representatives will reach out to you directly to address your concerns, explore available options, and work toward a mutually satisfactory resolution.