Tebra

Thank you for sharing your experience again. As we mentioned in our previous response to your reviews on behalf of Pakaloha Care and Aloha Advanced Care, we deeply regret that our platform and support fell short of your expectations. We respect your decision to decline our offers of assistance and remain committed to working with you if you choose to engage with our outreach attempts. Thank you and we wish you the best on your future endeavors.

Thank you for sharing your experience again. As we mentioned in our previous response to your reviews on behalf of Pakaloha Care and Aloha Advanced Care, we deeply regret that our platform and support fell short of your expectations. We respect your decision to decline our offers of assistance and remain committed to working with you if you choose to engage with our outreach attempts. Thank you and we wish you the best on your future endeavors.

We sincerely apologize for the frustrating onboarding experience and the disruptions it caused to your practice. While we are glad you were able to work with our customer care team to fully resolve the billing discrepancies, we deeply regret the communication breakdowns and data import issues you experienced. We understand the significant impact these challenges had on your operations. This is not the level of service we strive to provide, nor is it the experience we want for any of our customers.

Thank you so much for the wonderful review! We're thrilled to hear you had such a great training experience. Learning new software can feel overwhelming, so it's fantastic to know Christopher's patience made our EMR and billing systems easy for you to grasp.

Thank you for taking the time to share this feedback. We sincerely apologize for the ongoing frustration you have experienced with our platform. The issues you described fall far short of the standard we strive to provide, especially when patient care is involved. We are fully committed to supporting you and your practice, which is why we are glad that one of our specialists has already been in touch with you to thoroughly address all of your outstanding concerns. We deeply value your partnership and are dedicated to ensuring a much more reliable and seamless experience moving forward.

Thank you for sharing your feedback. We are genuinely sorry for the frustration you’ve experienced with your patient billing and the lack of proper follow-up from our team. It is never our intention to make you feel dismissed, and we take your concerns regarding our communication very seriously. Your experience is important to us, and we are committed to making this right. Please respond to our direct request for information so we can locate your account and ensure your billing issues are thoroughly investigated and resolved.

Thank you for sharing your experience with us. We're truly sorry to hear about the frustration you've faced and want to assure you that we value your feedback. We strive to provide excellent service, so it's concerning to hear that this wasn't your experience. One of our specialists tried to contact you multiple times, but has not been able to reach you. Your feedback is important to us, so we encourage you to respond so that we can address your concerns directly. To clarify, Tebra's Google profile is still fully visible, with over 1,450 reviews and an average score of 4.3. If you are not able to see it on the main search page, switch to the maps tab.

Thank you for sharing your feedback. We are very sorry to hear about your experience. Your concerns are important to us, and we'd like to gather more details to better understand and address the issues you're facing. Please consider responding to our request for information so we can reach out to address your concerns directly.

Thank you for sharing your experience. As we mentioned in our response to several other reviews shared by another individual at your practice, we're truly sorry to hear about your experience and would greatly appreciate connecting with you to better understand what went wrong and work towards a resolution. We're committed to doing whatever we can to assist you, and ask that you please respond to our representative who has tried to reach you and your colleague a number of times without success.

We sincerely apologize for the frustrations you've experienced with our support team and the delays in resolving your billing issues. We completely understand how stressful it is to feel left in the dark, especially after being assured the process would be straightforward. We're glad you were recently able to connect with one of our customer care specialists, who is now working closely with you to ensure all of your open issues get the prompt attention they deserve. Please know that we are actively reviewing recent communication on your account for training opportunities and to inform improvements in customer service efficiency and support. Your feedback is vital in helping us improve our response times and equip our team to provide the consistent, expert support you expect and deserve.

Thanks so much for sharing your great experience! We're thrilled to hear that David provided patient and thorough support and it's wonderful to know you feel confident and ready to start accepting patients. Wishing you great success with your practice!

Thank you so much for taking the time to share this wonderful feedback! We are thrilled to hear that the Tebra Support team has provided you with prompt, attentive, and professional service. It is incredibly rewarding to know that their dedication has positively impacted your workflow and overall experience with us. We will be sure to pass your kind words along to the entire team.

Thank you for the fantastic feedback! We're thrilled to hear that your Tebra representative was knowledgeable, attentive, and able to guide you smoothly through the process.

Thanks so much for sharing this great feedback! We're thrilled the step-by-step instructions were helpful and that we could work around your schedule. We understand how busy life can get and are glad our team member was there to support you.

Thanks for the great review! We're so glad you found it fast and easy.

Thanks so much for the kind words! We are so glad to hear that Vincente could patiently guide you through all of your questions.

Thank you for sharing your feedback with us. We are very sorry that our service did not meet your expectations. Rest assured that we take your concerns very seriously and after a through review, we were able to verify that your contract was digitally signed. We regret that our implementation team was unable to reach you after multiple attempts, as they would have been able to provide you with any additional guidance you needed to complete the necessary setup steps on your end.

Thank you for the fantastic feedback! We're thrilled to hear that our training sessions provided the guidance you needed to get comfortable with Tebra.

Thanks for the great review! We're delighted to hear that you had a positive experience with our customer service team.

Thank you so much for sharing your wonderful experience! We are thrilled to hear that you found our team knowledgeable and easy to work with, and that you are enjoying the product. Your enthusiastic recommendation means the world to us.