Waiting around all Saturday for a moving team to push your appointment back and then completely cancel is deeply frustrating, especially when you spent your entire day prepping for them. We understand how disappointing it is to have your time wasted like that when you were relying on a smooth move.
We take issues like this seriously and want to make sure your experience gets addressed properly. Please share these project details with us by filing a formal report at help.thumbtack.com/report-a-concern. Our dedicated Trust & Safety team will step in to mediate your concerns and work directly with both parties toward a fair resolution.
We understand how frustrating it feels when lead charges add up and a job doesn't line up the way you planned. We want to make sure your lead settings are working properly for your business and that any billing concerns are reviewed closely.
Reaching out to our support team at help.thumbtack.com/contact-thumbtack gives us a chance to take a look at your account details together and help get things sorted out!
It is really disappointing to hear about your experience, especially after taking the step to bring someone into your home. We expect high standards from the pros on our platform, and hearing that things fell short of that is something we take very seriously.
Please let our team step in to help address this situation directly by submitting a report at help.thumbtack.com/report-a-concern. Our Trust & Safety team handles these reports with care, mediating issues between both parties to help work toward a fair resolution.
Having a pro go completely quiet after you reach out is frustrating, especially when you are trying to get your piano tuned in Sarasota.
We want to make sure this situation is addressed directly. You can get in touch with our Support team at (866) 501-5809 so we can help you get this project finished with a dedicated pro!
Finding the right match for a simple house cleaning shouldn't feel like a chore, and hearing about this friction is disappointing.
Our platform aims to offer flexible project options and give you full control to choose top-rated pros based on experience. Because you have detailed this specific booking and search challenge, your feedback regarding customizable job details and pro ranking preferences has been passed straight to our product team for review.
However, if you would like more support in finding the right pro for you, please give our Support team a call at (866) 501-5809.
我想为一位出色且专业的客户支持代理 CARLOS 撰写评论，他在 Thumbtack 信任和安全团队下工作。我从开始到结束都有一段很棒的经历。我聘请了一位“专业人士”来帮助我，并向他支付了完成工作所需的费用。
30 天后，我聘请的专业人士没有更新，没有详细信息，也没有回复。感谢上帝，卡洛斯碰巧被分配到我的案件，因为我要求退款，因为没有完成任何工作。他带领我完成了这个过程，他非常愿意设身处地为我着想。请给这个人大大加薪！现在你很少能找到“卡洛斯”了
谁不帮忙却愿意听听你的担忧！他是一颗宝石！
Thumbtack 回复2026-07-28
Carlos stepping up to turn a challenging situation into a smooth resolution is the exact level of care our community deserves! Our Trust & Safety team is always in your corner to ensure hiring local pros for home projects remains secure and transparent. Thank you for giving Carlos such a well-deserved shout-out—we are thrilled he made all the difference for you!
Your hard work and peace of mind matter deeply, and dealing with budget friction when growing a small business is a significant concern. We want our lead costs to remain clear, transparent, and fair for all local pros.
Thumbtack operates on a pay-per-lead system to connect local pros with customers actively seeking services like house cleaning, rather than charging a commission per job. We recognize this model may not be the best fit for every business and its needs.
We do wish you the best moving forward!
We understand how troubling unexpected fees and denied refunds can be. Our system charges for initial customer connections that match your set preferences, but we want to make sure your billing is completely accurate. Please check our guidelines on what qualifies for a refund at help.thumbtack.com/article/refund-policy#what-qualifies-for-a-refund. If you believe a mistake was made, please call us at (866) 501-5809 so we can review your account directly
与客户服务代表 Mae 的经历非常令人失望。在我们的互动过程中，她表现得很粗鲁、轻蔑，而且给人一种不诚实的印象。即使我礼貌地纠正了她的名字，她仍然继续用错误的名字称呼我，这让人感觉不尊重和不专业。
我最初联系 Thumbtack 的原因是因为我从未收到过承诺维持所需预算的免费线索。这种互动不但没有帮助解决问题，反而增加了我的挫败感。
客户服务应该让客户感到被倾听和重视，尤其是当他们只是要求公司兑现承诺的福利时。不幸的是，那不是我的经历。我希望 Thumbtack 能够解决缺失的促销线索和其代表提供的客户服务质量问题。
Thumbtack 回复2026-07-24
We aim to provide a respectful, high-quality experience in every interaction, and we understand how disappointing this situation was for you. We want to ensure any promotional offers associated with your account are thoroughly reviewed. Please reach out to us directly at (866) 501-5809 so we can look into the promotion details and assist you further.
We know peace of mind matters when working on home projects! If unexpected property damage or major issues come up during a job, our Trust and Safety team is there.
If you have specific concerns or need help with a recent project, our support team can take a closer look and guide you through the next steps at https://help.thumbtack.com/contact-thumbtack.
Thank you for sharing this feedback with us. We take reports of fraudulent activity very seriously. Thumbtack requires all pros to pass a criminal background check before advertising their services on our platform. Account actions are made in accordance with our Terms of Use (https://www.thumbtack.com/terms) to ensure we remain fair and consistent to all users.
Brand security matters deeply, and dealing with an unverified profile impersonating your local business is an incredibly frustrating situation. We strive to maintain strict marketplace standards for all legitimate pros.
Please get back in touch with us at (866) 501-5809 or respond to the most recent email from our Support team so we can provide more details regarding next steps.
Managing upfront marketing costs is a significant part of running a business, and it is understandable to feel frustrated when a connection doesn't lead to a booked job. However, Thumbtack operates on a pay-per-lead system to introduce pros to customers looking for services like home improvement, rather than charging a commission on completed work.
We would be more than happy to continue to walk you through how our platform works and see what we can do to get you better set up for success with us! If you're up for it, give us a call at (866) 501-5809.
A beautifully clean home and an elite, friendly pro are the ultimate dream team! Hearing that Clarissa delivered such an exceptional, five-star experience with your house cleaning project is music to our ears. Thank you for using Thumbtack to effortlessly find top-tier local help and for sharing this sparkling recommendation—cheers to a spotless success!
We hear how frustrating it is to spend money on leads outside your service area or to not get a response from potential clients. We want to make sure your feedback is addressed! Please connect directly with our support team at https://help.thumbtack.com/contact-thumbtack so we can review these specific charges on your account and help you adjust your lead settings to prevent this moving forward.
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