It's disappointing to hear that our lead distribution and matching features left you feeling misled. Hardworking pros deserve clear visibility into how connections are made and an accurate return on their marketing investment. While our system routes inquiries based on specific customer selections and targeting preferences, we take your concerns regarding unresponsive clients and conversion ratios seriously.
We appreciate you sharing your experience as you deactivate your account, and we are using your insights to help us evaluate how we structure and communicate our lead options to business owners.
It is deeply concerning to hear about this influx of misleading calls and the abrupt disconnections you experienced when calling our support line. We have zero tolerance for profiles that use deceptive tactics or false locations to bypass platform standards. Since you have collected real-time visitor tracking data regarding these website development requests, we want to ensure this evidence is thoroughly reviewed by our higher-level security teams.
Please submit your tracking logs and account details directly to our Trust and Safety team at thumbtack.com/trust-safety so we can investigate these entities and take immediate, appropriate action.
Hearing that our platform felt like a drain on your marketing budget rather than a growth tool is tough, especially coming from a small business owner working hard to invest their advertising dollars wisely.
Thumbtack is designed to charge for direct connections and initial quotes where local customers reach out to you based on your targeting preferences, rather than taking a percentage of completed jobs. We recognize that paying for leads that do not convert can feel incredibly frustrating and impact your bottom line.
Your extensive perspective on our policies and lead quality is highly valuable, and we are sharing this feedback directly with our product team as we continue working to make our system fairer for our pro community.
Building a business takes immense effort, and it is incredibly stressful when an upfront marketing investment doesn't match a customer's actual project budget. Thumbtack charges pros when a customer reaches out directly based on your targeting preferences, rather than when a contract is signed, but we understand how frustrating unrealistic job scopes can be.
If you would like additional support, please reach back out to our team at (866) 501-5809. We would love to try and improve your experience with us!
It is disheartening to hear that your experience with our lead pricing and automated budget settings has left you feeling taken advantage of. Hardworking pros deserve transparent billing and complete assurance that their weekly spend caps are being respected by the system.
While most refund resolutions are final, we're happy to review and add more clarification. Please get back in touch with our Support team at (866) 501-5809.
Hearing that a platform that was once one of your best lead sources has turned into a financial setback over the last 60 days is tough, especially for a long-term painting contractor in Chicago. Your detailed breakdown regarding the volume of refunds, lead quality, and the feature mechanics is incredibly valuable to us.
If you feel like you could use the Support from our team, please give us a call at (866) 501-5809. We'd love to chat more about what you're seeing and how we can improve the incoming leads.
Hiring a pro should bring peace of mind, and hearing that our guarantee process left you feeling like you only received lip service is deeply concerning. Because you have already been navigating this dispute with us, we want to ensure your case is thoroughly re-evaluated.
Please get back in touch with the Trust and Safety agent handling your case with any concerns you have about the resolution of your incident. We want to make sure your concerns are properly addressed!
It's tough to hear that Thumbtack has not been a successful tool for you and your business.
Our goal is to provide a reliable space where hardworking pros can successfully build their client base, and we take concerns about unethical practices or rigid policies very seriously.
We hear your frustration regarding alternative platforms and are using your insights to help us evaluate how we deliver better value and clearer billing to service business owners.
Hearing that our platform feels like an unfair financial burden rather than a tool for growth is tough, especially when you are working hard to build a business. Thumbtack is designed to charge for direct connections and quotes where local customers reach out to you based on your targeting preferences, rather than taking a percentage of completed jobs.
Your perspective on how these upfront costs feel is incredibly valuable to us, and we are sharing this feedback directly with our product team as we work to make our billing clearer and fairer for our pro community.
Hey there! Just had enough today from these thieves. Started around 7 years ago with them after very bad experiences with home advisors, Angie’s list, etc. the beginning was slow but soon I started to get good leads and comparing with above named companies, thumbtack was at least, decent. Soon after my reviews started to arrive, 5 stars only, the relationship let’s call it, improved. And I used to pay them every year between 15-20k, pretty steep, but still worthy. Starting 3 years ago, they had a campaign and ask us some questions, and I don’t know with which part of their body they analyzed those informations bu soon after that they implemented some changes which was the worst things that happened to us as customers. We pulled the alarm signals, they promised to fix them but instead the problems became bigger. Long story short, they started a system of bidding for the leads, and from 60, an installation lead became 80, after that 130 till today is around 300 or above. Of course they didn’t forget to let you know every other weak that your max level of payment is not competitive anymore so you have to bumped up. That’s not the worse part! The worse part is that the proportion of the bad leads increased exponentially to the point where last week I spend $1300.00 for leads and only one was good enough to take me in the front of potential customer. Yesterday, I received a lead for installation, I sent the message, called the customer right away, in mater then less than 5 minutes, the customer said he don’t need any work related to the system or something else in his house. Applied for refunding and I was declined because on the resolution , customer wrote, no hire. Why is that a reason do decline?! Nobody was able to explain. First rep played like her comunication device is not working, next one , like a Chinese drop, tried to make me to get fed up and renounce to the claim, asking me to write a new email after our conversation, beside the one I wrote already, and the third one, with another tactic either intentionally or not, playing a very bad English language, tried to justify her colleagues instead of solving the problem. At that time I ask for supervisor, she declined initially but when I told her that by law, I'm entitled to talk with a supervisor she said that there's supervisor but that supervisor have no phone😂😂😂 and will answer to my questions in writing, sending me an email in 48hours.
So the worst services 0 stars
The worst customer service 0stars
One of the worst , joined now to the other thieves which became now to big to care about the customers.
Terrible customer service and they send way too many emails with leads that are not real.
I attempted to contact customer service, waited literally all day to finally get an agent. Waste of time.
Thumbtack 回复2026-06-25
Our platform is designed to connect local pros with genuine customers seeking services, and hearing that the leads you received felt artificial is concerning.
If you haven't been in touch with our Support team regarding these questionable leads, please give us a call at (866) 501-5809. We'd be happy to review the leads and make sure you're only being charged for genuine high-intent leads!
I strongly advise all contractors and professionals to stay away from Thumbtack. I stopped using this platform a long time ago and my account was completely inactive, yet they continued to charge my bank card for random leads. I never requested these leads, never contacted the customers, and provided zero services.
When I tried to dispute these unfair charges, their automated system immediately denied almost all of my refund requests. The worst part is their deceptive refund policy: even if they do approve a refund, they refuse to send the money back to your original payment method. Instead, they give you "platform credits." And if you decide to permanently delete your account because of these unauthorized charges, Thumbtack simply keeps all your money!
This feels like an absolute scam to drain money from inactive professionals. Do not link your credit card to this app unless you want to be charged for nothing.
Thumbtack 回复2026-06-25
We understand how frustrating it can be to see unexpected charges and to feel like your account status isn't aligning with your current business needs.
We want our Pros to always be in complete control of their spend and availability. On Thumbtack, leads are only charged when they match the specific targeting preferences and availability that you have selected for your profile. If you are not looking to take on new jobs, you can pause receiving leads at any time directly within your account settings to prevent future customer matches: https://help.thumbtack.com/article/hide-my-business
I’ve used thumbtack for over a decade off and on and they have take a significant fall from grace. We compete against them in local advertising and they simply are spending too much to be able to offer services like they used to. You can no longer profitably use their service because the cost to acquire a new client is significantly more than it is to just market for them yourself of hire a third party marketing team (we have done both). Flatly just not worth the trouble.
Thumbtack 回复2026-06-25
We're bummed to read that Thumbtack isn't a good fit for you and your business, especially after nearly a decade with us! While we're always working hard to make sure pricing is fair for each service category and location, we understand how rising acquisition costs make it difficult to justify the investment.
We take your feedback seriously and are sharing your insights with our team to help us evaluate how we price and deliver value to long-term business owners. We wish you the best moving forward!
We understand how frustrating it is to lose access to your Thumbtack account. However, to protect your privacy, we cannot disclose any account details on this platform.
We encourage you to reach out to our Support team so that we can provide you with the necessary steps to resolve your account issue.
Angi
Taskrabbit US
Angi Leads
Networx
Bark
HomeAdvisor
American Home Shield
Handy