I scheduled 5 days out, two days prior to fan installation I get an email telling me they don't have anyone to do the job. I called and now I have to wait another 5 days to schedule.
Lowe's has made a strategical error linking up with Thumbtack.
Hopefully it will get done in 5 days, but I strongly suspect I get an email in 3 days telling me they can't keep that appointment either.
As I prognosticated... I just received an email informing Thumbtack had no one do do the job and to reschule, again. This entire process is laughable.
After updating review received a call stating they found a pro that could come on Tuesday.
No call/no show. Canceled install and hired another company.
Thumbtack 回复2026-06-25
John, we're so disappointed to read this was your experience trying to get a project started!
Please know that we are not taking your experience lightly, and we are sharing your exact message with our Partnership and Product teams. We are actively reviewing how these jobs are assigned and communicated, and your clear explanation of how the system failed you is exactly what our teams need to see to drive improvements.
We apologize for this project delay but hope this project does get completed for you! If you would like to discuss this with our Support team, please don't hesitate to reach out at (866) 501-5809.
We're disappointed to hear about your feedback on our lead quality and cost. We are always working hard to make sure leads come from verified, high-intent customers.
If you're up for it, give our Support team a call at (866) 501-5809. We would love to see how we can improve your experience and help you find the success you are after!
The pros listed on our site are aware of the cost to connect with local customers. We encourage our customers to reach out to multiple pros to find the best one for their project! In doing so, you are using Thumbtack as it was designed to be used.
If you have questions about this process, please call our Support team at (866) 501-5809. We're here to help!
Lead charges should only happen when your account is active and targeting preferences are turned on. For support navigating these incoming charges and your current account status, please give our Support team a call at (866) 501-5809. We want to make sure this is resolved for you!
We're sad to read your disappointment with some of our platform changes. We know that it can come with a learning curve, but we make these updates with the best interests of our pros and customers in mind!
We take the feedback regarding our Support seriously and want to assure you we have real team members ready and available to help with your questions or concerns.
We would encourage you to reach back out to us so we can hopefully better address your concerns and improve your experience. You can call us at (866) 501-5809 or get started here: https://help.thumbtack.com/contact-thumbtack.
We would be more than happy to review this charge and our dive into our refund policy with you to help add more clarification. Please contact us at (866) 501-5809.
We're disappointed to hear this! While our platform connects customers with independent businesses rather than employing them directly, we take our community guidelines very seriously.
Please report this project to our Trust and Safety team here: https://help.thumbtack.com/report-a-concern. We are here to help when things don't go as planned!
We are disappointed to read this has been your experience with Thumbtack. Our goal is to get your projects completed quickly and easily.
If you haven't yet been in contact with our Support team directly regarding this, please give us a call at (866) 501-5809. We would be more than happy to review the project request and see how we can better get you connected to an available pro to get the job started!
Our platform aims to connect customers with dependable local pros who respect your schedule and expectations. While Thumbtack does not handle any direct business matters of the professionals listed on our site, we are here to help when projects don't go as planned!
If you haven't yet, please contact our Support team at (866) 501-5809. We'd be happy to see how we can help you complete this project.
Thumbtack aims to provide a reliable space where local pros can connect with high-intent customers sustainably. We recognize the frustration when a lead doesn't turn into a hire.
Our Support team is available and ready to help our pros navigate this situation and help them find the success they are after! If you're up for it, please give our team another call at (866) 501-5809.
We want to help you get your settings sorted out right away! Our platform charges pros for direct connections with local customers looking for services, but managing those lead costs should never be a surprise.
To help you review your targeting preferences and investigate these charges, please reach out to our Support team at (866) 501-5809 so we can look closely into this for you.
Our platform is designed to connect local pros with new customer leads, and navigating your settings shouldn't feel like a guessing game.
We would love the chance to improve your experience with our Support team! If you're up for it, please get back in touch with us at (866) 501-5809. If not, we understand and will share this feedback with our team.
Hearing about this experience is very concerning, as providing a transparent marketplace for pros to grow their business is a top priority. Account charges should always align directly with the targeting preferences set in your profile. While lead fees apply to connections with real customers, your feedback regarding refund requests is taken seriously. Continuous adjustments are made to improve lead verification and ensure a fair environment for every business owner.
Maintaining a fair marketplace for pros offering local services is vital, and unexpected account charges are understandably frustrating. Although visibility settings drive customer matches, this billing issue deserves a closer look. Please review our established guidelines at https://help.thumbtack.com/article/refund-policy and contact our support team directly at (866) 501-5809 so we can investigate your specific account details and provide direct assistance.
Ensuring that costs are transparent is vital when helping pros find local painting jobs. Because the platform aims to give our pros full control over their spend, adjusting your profile's budgeting preferences is recommended. Please reach out to the support team directly at (866) 501-5809 so we can help optimize your profile and address any specific concerns.
We want to make this situation right for you! Please reach back out to our team directly at (866) 501-5809 so we can get all the details of your project and work to get this project completed.
It is deeply disappointing to hear that your recent home projects fell so short of expectations. Providing a secure marketplace for local services is extremely important. Although independent pros manage their own businesses and interactions, ensuring accountability remains a priority. This feedback is invaluable as steps are continually taken to better protect and support every customer on the platform. If you have not already, please make a formal report at https://help.thumbtack.com/report-a-concern so our team can help you work toward a resolution.
Thank you for highlighting our onboarding team and sharing this detailed perspective. It is incredibly important that pros feel supported and see a strong return on investment when offering building services. While lead fees apply to the initial match with interested customers, your points about telephone access and partner license verification are noted. Feedback like yours drives continuous improvements to ensure the platform remains a balanced, valuable tool for local business owners.
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