我们是Thumbtack，一家科技公司，帮助数百万人自信地照料和改善他们的家园。我们的房主可以从我们不断增长的30万本地服务企业社区中获得个性化的指导，了解该做什么、何时做以及雇佣谁。在美国的每个县，每天都有人转向Thumbtack来完成小修小补、日常维护和重大改进。随着超过1000万个五星项目并持续增长，我们赋能房主掌控局面，帮助本地企业成长。用Thumbtack完成更多。
以上内容由商家自行提供，未经平台核实。Thumbtack（thumbtack.com）在 OK.one 的综合评分为 1.8 分（满分 5 分），基于本站收录的 200 条用户评价，属于家庭服务分类，口碑较差。76% 的评价为 1 星，差评比例偏高；商家回复了 90% 的差评；评价主要围绕价格、客户服务。数据最后更新于 2026-08-29。
看了296条评价，大多数评价者对整体体验都不满意。消费者经常抱怨线索定价太贵，而且不断被收取那些不回复或虚假客户的费用，那些客户从来不会回复。客服通常被描述为完全没用，使得解决账单争议或联系到任何人都极其困难。 有些评价者对技术熟练的承包商提供的专业高效服务感到满意，他们准时到达。人们也赞赏及时完成工作、整洁的工作空间，以及在整个项目期间非常有礼貌的沟通。少数用户提到在寻找可靠帮助进行简单的家庭维修和室内油漆工作方面有很好的体验。
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。我雇用了一名图钉员工来粉刷我的公寓门。一开始一切都很好……准时到达，全力以赴地工作，我给了他现金。他用蹩脚的英语（用手机翻译）说他需要第二天回来完成......几乎没有什么可做的......那很好。好吧，他再也没有回来……没有回复电子邮件、短信或电话。后来我想了想，想起他说的话，还有他让我看他的电话翻译，我怀疑他是非法分子。我完成了工作。不，我不会再使用该服务...太冒险了...
发现项目半途而废确实令人沮丧，尤其是在开始阶段充满希望的情况下！您的时间很宝贵，这绝对不是我们希望为客户提供的可靠性标准。 虽然我们的平台连接独立专业人士与房主而非直接雇佣他们，但我们非常重视问责制和社区准则。请通过(866) 501-5809联系我们的支持团队，以便我们调查这扇门油漆项目的情况并提供直接帮助。
Kefi Painting Construction LLC的Asnaldo在我位于Winter Park FL的房子的外部做了非常出色的油漆工作。 他在各个方面都很专业。 工作效果很好，他非常细致。 我会向所有人推荐他。 Eric Vasquez
We're thrilled your project went off without a hitch! Thanks for sharing this experience working with Asnaldo.
我曾是Pro，这服务太烂了！我一直在尝试从Thumbtack系统中删除我的信息，但他们拒绝！我刚刚向FCC提起了投诉。希望我的信息能被删除。他们似乎在卖你的个人信息！别跟这些底层骗子签约！
Protecting your data privacy is incredibly important to us, and we never sell user information. We are disheartened to hear that your experience as a pro on our platform has left you feeling this way. Because you have already been in touch with our team regarding this request, we are tracking your account status internally to ensure your preferences are updated correctly. Thank you for bringing this to our attention.
我通过一家使用Thumbtack的知名大卖场买了马桶，提前两周预约了安装。结果既没打电话也没来。当天（周三）我试图联系Thumbtack客服，被告知他们开会到周五才上班。我用他们的网页表单提交了投诉，他们说项目一旦确认就不能更改；这是在他们没来之后的第二天。我花了两个小时在买马桶的地方，终于取消了"安装"。我绝对不会再使用这项服务了。现在我得另外安排安装。
Paul, we are disappointed to hear about this experience! We can assure you that our team is ready to review the scheduling issue and provide the proper support. Please reach back out to our team directly at (866) 501-5809 so we can get all the details of your project and work to get this sorted out for you.
Thumbtack是我用过最让人沮丧的服务平台之一。他们的客服几乎不存在。我连续三天反复拨打他们的支持热线，却无法联系到真人代表或获得任何实质帮助。当客户需要帮助时，似乎没有任何可靠的方式能获得支持。 平台上的商家同样令人失望。多个提供商最初有回应，然后完全停止沟通，浪费我的时间，留下项目无法解决。一个宣传可信专业人士的平台应该对其推荐的企业有更高的标准和问责机制。 我选择Thumbtack是期望获得可靠的服务和经过审核的专业人士。相反，我遇到的是糟糕的客服、不回复的商家和缺乏问责。基于我的经历，我不能向任何寻找可靠服务提供商的人推荐Thumbtack。在依赖这个平台进行重要项目之前请谨慎。
Getting the runaround when you're trying to get a project done is incredibly frustrating. Reliable support and responsive pros are exactly what you should expect when using our platform! We want to ensure you have the correct Support number at (866) 501-5809 so we can provide direct assistance.
工作很棒。好奇且可靠
Glad you enjoyed Thumbtack!
⭐☆☆☆☆ 收取的leads费用远超我设定的距离范围，甚至跨州——我申诉了所有争议，但毫无结果 我是Thumbtack上5星评级的专业服务商，记录清白。我一直把定位设为「按距离选择」——多次被Thumbtack客服确认无误。但没用。平台不仅把距离超出我设定半径两倍、三倍的leads推给我，还推了完全跨州的——而且每一条都收费。 我申诉费用时，被退款争议团队和支持团队的五位代表推来推去。每个人要么拒绝退款，要么无视我的跟进，要么给出的解释和上一位代表的书面回复直接矛盾。一位代表说之前的退款是「一次性考虑」。另一位建议我改用按距离定位——正是我已经在用的设置。第三位确认我的设置没问题并升级给主管。结果24小时内又收到了更多跨区域的leads。 平台给部分跨区leads批准了退款，却对来自相同邮编的同类leads拒绝退款。那些需要上门维修的跨州leads——对本地服务商来说根本不可能完成——完全拒绝退款。没有解释，没有问责，全是模板回复。 我向BBB、佛罗里达州总检察长办公室、FTC和CFPB提了投诉。我把信用卡从账户里删了。将近300美元的争议费用，这些leads从一开始就不该被推送。 如果你是一名考虑使用Thumbtack的服务商，你的定位设置可能根本控制不了你被收多少钱，他们的争议流程就是拖垮你——而不是解决问题。 我建议远离这家公司。如果你有问题，我敢保证他们只会绕来绕去什么都不做。我甚至多次给CEO发邮件，从未收到回复。他们推客户选多个pro，不是因为客户想要，而是因为每个被联系到的pro都要为这个lead付费。我本来愿意为本地leads付费，即使没接到单也没关系，但被收取超出我距离设置两倍、三倍甚至跨州的leads费用，还拒绝退款，这就是他们在掏空小企业的钱往自己口袋里塞。真心希望更多pro能站出来发声 编辑：我爱死Thumbtack的回复了，这就是他们典型的敷衍，从不回应任何问题，没人会回你，也不会做任何实质帮助或解释为什么收费超出我距离设置两倍三倍，甚至跨整个美国！！我在BBB网站提了投诉，他们三次回复都是套话，一次都没正面回应任何问题。但他们很聪明，知道只要回复就行，不管是不是模板，这样他们就能保持BBB五星评级，哪怕投诉超过1000条。
Growing a local business takes immense dedication, and hearing about your frustration with our targeting system and refund process is disheartening. Our goal is always to provide a reliable space where local pros can find meaningful jobs within their specified service areas. Because you have already been in communication with multiple internal teams, your account details and targeting history are being reviewed closely by our operations team. Thank you for your patience!
Thumbtack 抛弃了打造其平台的专业人士 ⭐☆☆☆☆ 我作为 Thumbtack 的付费用户已经多年，在这个平台上投入了数千美元。作为一名小店店主，我通过持续购买线索、维护专业档案、提供优质服务以及与客户建立良好的口碑，帮助支持了 Thumbtack 的发展。遗憾的是，我与这家公司的体验随着时间的推移显著恶化。 线索成本大幅上涨，通常是前几年的两到三倍，而平台为专业人士提供的价值却持续下降。与潜在客户的沟通变得更加受限，透明度降低，平台继续实施的政策似乎更侧重于最大化收入，而非支持那些帮助建立其市场的企业。 最让我担忧的是 Thumbtack 处理争议的方式。平台应该作为客户和服务提供者之间的中立桥梁，而不是在确定责任、保险义务或财务赔偿方面的最终裁决者。在我的案例中，尽管我的公司有自己的政策、文件和保险考量，Thumbtack 仍要求我全额赔偿一笔兽医账单。当我对 Thumbtack 的结论表示异议并试图解释我的立场时，该公司选择永久停用我的账户。 最令人不安的是，Thumbtack 实际上强加了一个解决方案，而这个方案既未经法院、保险公司或独立第三方认定。客户有责任审查他们雇佣的企业的政策、条款和保障范围，正如企业有责任专业且透明地运营一样。这些问题应该通过适当的渠道解决，而不是由一个主要角色是连接买家和服务提供者的平台单方面决定。 在多年忠诚、数千美元投入线索、帮助为 Thumbtack 创造收入之后，看到一家公司在出现分歧时将长期合作的专业人士视为可随意抛弃的对象，令人失望。该平台似乎越来越专注于保护自身利益，而非确保那些在其成功中大量投资的企业得到公平对待。 企业不仅仅是 Thumbtack 的客户——我们是 Thumbtack 销售的产品。如果没有专业人士将辛苦赚来的钱投入线索和广告，就不会有这个市场。我们许多人从基础开始帮助建立了这个平台，却发现当争议发生时，我们多年的支持、投资和忠诚几乎毫无分量。 我不再能向其他店主推荐 Thumbtack。还有其他营销渠道能提供更透明的服务、对客户关系更多的控制权，以及更公平的争议解决方式。 如果 Thumbtack 真正重视打造其市场的专业人士，就应该重新考虑其争议处理方式，提高透明度，尊重保险和公司政策的作用，并记住其成功是由多年来信任和支持该平台的小企业资助的。
Your long-term dedication to building your business and marketplace reputation matters, and it is disappointing to hear your experience has ended this way. Our trust and safety guidelines are designed to look out for the entire community, but we realize how tough it is when account actions feel final and disruptive to your livelihood. Thank you for your hard work and for sharing these insights on how we can better balance dispute resolution for our pros.
Thumbtack就是另一个到处多收leads费用的烦人平台，所有服务行业都一样。 他们最新的（5/30/26）更新简直离谱，我预计其他运营商会像苍蝇一样纷纷退出，包括我。 没有客户电话号码，我们没法准确填写系统里需要准确号码才能录入客户信息。 如果只能从注册设备拨打，我那用不同号码联系客户的员工就没法帮我处理leads了。 如果我无法获取客户电话号码，我CRM里的外呼流程就断了。 如果无法获取客户电话号码，我现在从App和CRM收到双重通知——而这两个都已经和Thumbtack连接了。 这是这家公司一个无知又愚蠢的更新错误。我指望这个很快被撤销，我相信市场会对此做出反应。
Adjusting to new platform updates can be incredibly challenging, especially when it interrupts your team's workflow and CRM notifications. Our goal is to balance user privacy while keeping our system effective for local businesses. To continue helping you find success on Thumbtack and navigate these changes, please give our Support team a call at (866) 501-5809.
用他们从车道搬浴缸到主卧浴室。结果把我的硬木地板弄坏了，店主基本就是说他们没办法……如果你不为合作的服务商负责，就不该开公司……离他们远点
We're disappointed to read about your experience using Thumbtack. Our Trust and Safety team is here to help when projects don't go as planned. They can help you and this service provider towards a resolution. To get connected, please submit a quick report for them here: https://help.thumbtack.com/report-a-concern.
史上最差公司，他们不审核任何人，会派罪犯到你家……我两次用Thumbtack，两次体验都极差……一个家伙最后一刻取消，除非我付双倍……永远别用Thumbtack……而且他们派到你家的人的差评会消失
Ensuring a safe, reliable platform is vital to us. To clarify, every pro must pass a background check to list services here, and we display all verified customer reviews to maintain an accurate community standard. We are truly sorry to hear your recent projects didn't go smoothly. To help us investigate these cancellations and look into your account, please connect with our Trust and Safety team here: https://help.thumbtack.com/report-a-concern.
这是我为一家公司购买吊扇后的服务商评价。本该两个工作日内收到安装商联系。结果收到一封邮件让我下载Thumbtack的App，填写商店已经提供给他们的相同信息。我收到了一个确认的安装日期，是一周后，结果安装前一天收到Thumbtack通知说他们「没能及时找到pro」。不用说，我对这次体验完全不满意。买家小心，这 apparently 就是他们的做生意方式。
We apologize for this experience, Darleen! We are committed to making finding a pro for your project on Thumbtack quick and easy. If you haven't yet, please give our team a call at (866) 501-5809. We would love to look deeper into these project details and see how we can get this project completed for you.
别误会，Thumbtack就是骗局。服务价格虚高，关于他们到底做不做某事的描述含糊不清。如果你非要用Thumbtack，我建议带着预算去谈价。绝对不要100%预付。注意负面评价不会显示在网站上，只有好评。
Transparency and trust are incredibly important to us, and we appreciate you sharing your thoughts. Thumbtack is a platform designed to help customers freely compare and find great local help, and we want every home project to feel straightforward. To clear up any confusion about how we operate, or if you would like to share more about a recent experience, please connect with our Support team at (866) 501-5809.
Nazar Handyman做工很棒，我会再雇他做家庭项目。
看到这条评价我们太开心了，Diana！
We ordered a bathroom faucet a month ago from Lowe's. Unfortunately, they use Thumbtack now to schedule an installer. Thumbtack claimed for 4 weeks that they couldn't find anyone to install the faucet. They tried to charge us for the installation that never happened. Today we found out that Thumbtack cancelled the order without telling us. So we called a local plumber this afternoon. He's coming to install it tomorrow morning. Thumbtack has treated us like complete garbage. They really need to be more careful.
很抱歉这次体验没能让您满意！我们希望能了解更多情况，以便帮您完成这个项目。请联系我们的客服团队，电话：(866) 501-5809。
If I could start a class action lawsuit on the predatory and conniving tactics to exploit pros in the business I would. This type of business model needs to be burned down to the ground. Customers have no idea what’s going on in the background and they should pay at least a $5 for finding a new pro. They should pay something. Even a dollar! You can’t have them thinking the platform is free for use. Horrible service. It will be even worst when Ai takes over the company and they start laying off real people. It’s only a matter of time before this company is bankrupt. The model will fail with the rise of ai. I pray this day comes sooner. I’m done with this platform.
虽然 Thumbtack 对我们的客户来说是免费工具，但 Thumbtack 也真心致力于帮助我们的专业人士社区取得成功和成长！ 我们针对直接、高意向的客户连接收费，以帮助您找到有价值的本地工作，尽管我们知道应对这些成本可能不容易。如果您想讨论您的账户详情或提供更多直接反馈，请联系我们的支持团队，电话 (866) 501-5809。
MR RODRIQUEZ REALLY WAS A PROFESSIONAL WORKER, NEAT, CLEAN AND PRECISE, PUNCTUAL AND PROUD TO DISPLAY HIS WORK. I WOULD LOVE TO HAVE HIM HANDLE ALL MY FUTURE PAINTING PROJECTS! THANK YOU MR RODRIQUEZ OF REBO CONSTRUCTION & THUMBTACK
我们非常高兴罗德里格斯先生为您的粉刷项目提供了如此精准、准时且整洁的工作！找到真正以工艺为荣的顶级专业人士正是我们的目标。感谢您分享如此热情的反馈。
Horrible service. Will send any9ne to your home. Unqualified individuals who will ruin your product, dont complete the job and demand payment. Go with Angie's list. Do not deal with thimbtack. They do not review these people abd allow anyone to come to your home. People who dont even speak English that you cannot communicate with. I find this site to be unsafe and unvetted
安全和质量是我们的首要任务，我们非常重视这样的评价。Thumbtack 上的每一位专业人士在加入我们的平台前都必须通过背景调查。 为您的家庭项目找到合适的帮助不应该让人感到不确定，我们希望确保您有可靠的体验。如果您有更多想分享的顾虑，请联系我们的支持团队，电话 (866) 501-5809。
The guy who came out to paint my fence was terrible. Even worse, Thumbtack sold my phone number and now I get spam texts almost every day. Avoid!
Your privacy is a top priority, and we want to assure you that Thumbtack never sells customer phone numbers. Hearing that your fence painting project didn't go smoothly is truly disappointing, as we expect our pros to deliver quality work. We take these reports seriously and would love for you to submit a quick report to our Trust and Safety team so we can help: https://help.thumbtack.com/report-a-concern.
I bought a ceiling fan from Lowes, they contract their installations out to Thumbtack. After my purchase they tell me someone will contact me in 2 days. After 6 days I call them. They tell me their still looking for someone to do the job. 12 days after purchase they give me a time and date. A day later I get a confirmation email with a completely different time. A day after that, I get a text message asking me to schedule a time and date. The soonest date I can pick is four days after the day they gave me 2 days ago. I can't image how a company can stay in business like this. I'll definitely never use the service again.
Scheduling your ceiling fan installation should have been a seamless process, and it is incredibly frustrating to deal with mixed messages and delays. Clear communication is essential, and this back-and-forth timeline is not the experience we want for our customers! Your feedback on this scheduling breakdown is incredibly helpful to us as we work to make the experience on Thumbtack more enjoyable for all our customers. If you would like more support, please give us a call at (866) 501-5809. We are here to help!
共 200 条符合条件的评价
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