Topview AI is an AI marketing video solution that transforms product content into performance-driven videos that deliver commercial results.We’re redefining how DTC brands and e-commerce sellers create marketing video content by combining proprietary AI with lifelike digital humans, making video production faster, more cost-effective, and fully scalable.
以上内容由商家自行提供，未经平台核实。Topview AI（topview.ai）在 OK.one 的综合评分为 3.8 分（满分 5 分），基于本站收录的 279 条用户评价，属于媒体与出版分类，口碑一般。22% 的评价为 1 星，差评比例偏高；商家回复了 53% 的差评；评价主要围绕使用体验、产品。数据最后更新于 2026-10-24。
Reviewers had a great experience with this company. Customers frequently appreciate the user-friendly platform, highly affordable pricing options, and constant feature updates that help creators produce impressive cinematic AI videos and digital assets. Many people also highlight the exceptionally helpful support team and the great convenience of having all necessary editing and creation tools available in one place. However, some customers also noted serious issues with extremely long wait times for the unlimited video generation features. A few people felt disappointed and frustrated because these extended daily queues made the promised unlimited service very difficult to use properly without purchasing extra credits.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Excellent AI video platform. The interface is incredibly intuitive - Everything is laid out logically and the 10k character limit is great w/ seedance. Customer service is outstanding. Fast replies Pricing is very fair, Best value and better product compared to runway and other platforms.
well their customer support is excellent and their a man of their word i lost 100 credits to a bug and they refunded it in about 2 hours as i asked them not only do they have all the things you need but also add the features you ask them on top of that they have unlimited gen however it takes a long time but it gets the job done
really bad service too expensive scammers
We’re sorry to hear that you had a disappointing experience with TopView. We take feedback like this seriously and would like to understand what happened. Since your review doesn’t include details about the issue you encountered, please feel free to respond to our request for information with your account details. Our team would be happy to look into your experience and help resolve any issues we can.
I was angry from them because them servers service bad but they fix it and back my money so i will give them 3 stars for costumers service was good
Hi Ibrahim, we're sorry to hear about your experience. We'd really like the opportunity to look into your case and review what happened. Could you please reach out to us via our live chat on topview.ai and provide the email address associated with your account? We'll investigate your subscription and refund request and do our best to help resolve this for you.
the AI toolds is keeping improving, need to learn, and the outcomes feels great. Only the invoice system trobles me a little bit.
Sometimes support may take some time to get back to you, but the service itself is excellent and so is the ease of use and UI.
The best tool i have used for ai generation, a bit expensive but yiu always keep control of your spend, Top customer service.
I genuinely thought I was purchasing a one-time credit package. Instead, I somehow ended up paying a USD 29 monthly subscription without ever intending to subscribe. That was completely unexpected and, in my experience, very misleading. It got even worse. By the time I realised I had been charged for three consecutive months, I discovered that all of my unused credits had already expired every month. I only created two videos after my initial purchase and never used the platform again, yet I kept being charged while my credits simply disappeared. Then, when I tried to cancel, I spent a long time searching the entire website just to find the cancellation option. It was hidden in a tiny, barely noticeable link. I’ve used countless software subscriptions over the years, and this was by far one of the most frustrating subscription and cancellation experiences I’ve ever had. After reading other reviews, I realised I’m clearly not the only person who had this experience. I’ve already contacted TopView Support and requested a refund. I’m now waiting for their response and will update this review accordingly.
Hi Monica, Thank you for sharing your experience. We’re sorry for the frustration and confusion this caused. Our support team has now refunded both recent $29 charges, totaling $58. As an additional gesture of goodwill, we’ve also restored an active plan and the 54 unused credits from your first month, so those credits are not lost. We appreciate that you gave us the opportunity to resolve this, and we hope you’ll consider updating your review to reflect the resolution and your experience with our support team.
I purchased the Ultra annual plan for approximately **$800**, primarily because it advertised **unlimited Seedance Mini generation for 365 days**. As someone creating animated YouTube videos, this sounded like an excellent value. Unfortunately, after using the service for a couple of days, my experience has been very disappointing. The biggest issue is the **Relax Queue**. While the plan is technically "unlimited," the queue is so slow that it makes the feature almost unusable for serious creators. On average, a single **15-second video** takes around **4–5 hours** before it is generated. One night, I queued **6 video generation tasks** before going to bed, expecting most of them to be completed by morning. When I woke up, **only one video had finished**, while the others were still waiting in the queue. That was extremely frustrating. For creators making longer content, this becomes a major problem.. Since AI video generation often requires multiple retries to get acceptable results, producing one finished video can require dozens of generations. With the current queue speed, that workflow simply isn't practical. I understand that AI video generation is GPU-intensive and that queues may exist during high demand. However, advertising "unlimited generation" without making it clear that users may wait several hours for each generation creates expectations that don't match the actual experience. If faster generation requires spending credits anyway, then the value of paying for an expensive "unlimited" annual plan becomes questionable. **Pros:** * Good selection of AI models. * The interface is easy to use. * Video quality can be impressive when generations succeed. (Barely Can generate after waiting for long time to generate a small clip) **Cons:** * Relax queue is extremely slow. * "Unlimited" generation is technically true but practically very limited by waiting times. * Not suitable for creators producing longer-form content that requires many generations. * The overall experience does not match the expectations created by the marketing. I hope the company either significantly improves queue performance for Ultra subscribers (As they have paid a huge amount for themselves expecting better results) or communicates more transparently about realistic generation times before customers purchase the plan.
Hi Kishan, Thank you for taking the time to share your feedback. We’re sorry that the Unlimited experience, particularly the Relax Queue wait times, has not met your expectations. Our support team has reached out to you directly via both Intercom live chat and email regarding your concerns and the experience you’ve had. We’ve also shared your feedback about the queue performance with our team, as we understand how important generation speed is when working on projects that require multiple clips and retries. We hope you’ll have a chance to review our messages. Once we’ve had the opportunity to address your concerns, we’d really appreciate it if you would consider updating your review to reflect your latest experience with Topview. Thank you again for your detailed feedback and for giving us the opportunity to improve your experience.
I've been using their services for almost a month with Ultra plan. in ultra they offer 1 month of unlimited seedance 2.0 (unlimited requests get in queue for sure almost 8-10 hours - you need to use credit if you want immediate generation) so I made my plan before I started my membership. All scenarios are ready few adjustments and process I need to save my credits. in a few days my 2 projects completed with credit and free, then I started to use free generations to preserve some credits. But there was a technical error occured. At first I was not able to find where I can reach them. sent mail but their response was quite late, then I realized chat baloon at the home screen. I wrote from there and they respond in a few minutes I told them the problems. while they are working on the issue they provide me help to move further and help me stick to my schedule. here below pros and cons so far and things they need to improve. honestly my evaluation is 4.5 over 5. But their approach to help is important so I round it to 5. Pros - Canvas is awsome environment, all in one - Agentic model designed well and process is quite soft - Support team approach is customer oriented, they focus on completion of your schedule Cons -Support only works quick on chat and chat screen not available in canvas -Support Chat screen sometimes disappears suddenly you need to re open but the things you wrote stays there you can vontinue where you left off -There are some inconsistency for the usage of credits when you ask support correcting it but watch what promised to consume and what consumed. (I believe that is related to time to market pressure, everyday new models rise up and they try to implement them but this credit evaluatin is something makes the things complicated) -on agentic there are some cheap models that they need to get rid of like qwen. by a mistake or somehow qwen was selected once, and when I give the prompt qwen delete all scene card contents. that cause me 6 more hours -support sometimes delay to response I am not pretty sure if they are in different timezone then me but 24/7 immediate responses needed for a customer because when you dive in to a project with high concentration and stucked in somewhere and need help if you cant get immediate response you are not able to move further. For overall I am not a snobby customer for all the companies I work with, I always believe in cooperation. therefore approach and willing to help is important for me. Theri product is good and what I need. I am also a patient person because rush and impatiency brings mass. But of couse all should be in balance. -------------------------- Edit: 5 to 1 -> After having almost 3 months with them I can say that they are not capable enought to manage theproduct and relases. No uat's made, main features are broken and they are not fast enough. No serious approach. They dont understand that they are serving to business guys, they thought they are serving to small kids creating joyful videos. All the time I loss here is huge mass. BTW the product is awsome but they cant manage it and they cant manage the customer needs. They are compansating the credits due to their errors butttt they cannot compansate my loss of time.
I have been using Topview AI for over three months now, and overall I'm very pleased with the results. There is definitely room for improvement, but I'm happy with the platform so far. The only issue I have is the waiting queue for the unlimited plan. If a prompt fails for any reason, you can end up waiting for hours only to get nothing, which can be frustrating. It would be great if failed generations were compensated with the equivalent number of credits, since no video was actually generated. I also hope the waiting times can be reduced, as the queue has become significantly longer over the last month. Other than that, I have no complaints. I've had a great experience with Topview AI and am really happy with it.
Thank you so much for your thoughtful review and for supporting Topview AI over the past three months. We're delighted to hear you've been happy with the overall experience and the results you've achieved. We also truly appreciate your feedback about the Unlimited queue. We understand how frustrating it can be to wait for a generation only for it to fail, and we've shared your suggestion about compensating failed generations with our product team for consideration. We're also continuously working to improve queue times and make the experience faster and more reliable. Thank you again for your support and valuable feedback. It helps us continue improving Topview AI, and we look forward to seeing what you create next!
Topview is easy to use AI tool . I decided to try it and in no time I can make AI videos. The only reason I didn't give 5 star is because my credits are used up easily. I'm not sure if it's because of how I use it like I want always the nice quality AI. But Topview is a good platform for AI hobbyist like me.
Thank you for your review and for giving Topview AI a try! We're glad to hear you found the platform easy to use and were able to start creating AI videos quickly. For users who generate more frequently or prefer higher-quality models, we also offer plans with a lower cost per credit to provide better value. We appreciate your feedback and will continue improving the experience for AI hobbyists and creators alike.
The support is helpful in solving problems. I use the drama studio quite a bit and so far have had all my questions and issues resolved. Definitely would recommend the services especially for those serious about doing dramas with consistent characters.
I am absolutely THRILLED to be able to use this platform to make my content! As a content creator for YouTube i need to have the best tools at my disposable that allow me to make quality preem content efficiently and quickly. Thanks to the Drama Studio that Topview AI has I am able to keep everything organized for all my projects and make preem content easily. I have already canceled all my other subscriptions with other platforms as the Drama Studio with Topview AI has made every other one of them obsolete. If your on the fence, its time to finish hopping over it and enjoy the green pasture that is Topview AI!!!
Thank you so much for the wonderful feedback! We're thrilled to hear that Drama Studio has become such an important part of your content creation workflow. Knowing that Topview helps you keep your projects organized and create content more efficiently means a lot to our team. We truly appreciate your support and look forward to bringing you even more improvements to Drama Studio!
I've tried several AI platforms over the years, and after discovering TopView AI, I canceled every other subscription I had. That's how impressed I am. Their pricing is outstanding, especially considering the quality of what they offer. In my experience, they provide the best value of any AI service I've used. But what really sets them apart is their customer service. They genuinely care about their users, respond quickly, and consistently go above and beyond in ways I haven't experienced with any other company. The combination of excellent pricing, powerful features, and exceptional support makes TopView AI an easy recommendation. I'm 100% committed to using TopView AI, and I honestly have no reason to ever switch to another platform. They have exceeded my expectations in every way, and I'm incredibly grateful for everything they've done for me. If you're comparing AI platforms, I can confidently say that TopView AI has been the best decision I've made.
Thank you so much for your incredible review! It truly means a lot to us to hear that Topview AI has become your go-to platform and that our pricing, features, and customer support have made such a positive impact. Your trust and support inspire us to keep improving every day. We're grateful to have you as part of the Topview AI community, and we look forward to supporting your creative journey for a long time to come.
i just joined the site and i loged into my google account and i had like 15 credits to start to experiment with the caracter swap, the experience with the caracter swap went pretty smothely, the ai is good responding and fast creating even in the free tier that i started. next week ill probubly be going ultra on their program. as i was saying hawing good ai generations i asked on their message chat that im trying different things and i needed a little help moving forward and as a kind gesture from them they offered me a starter pack that made the videos that were generated to be withought watermarks and even got me 15 extra credits. by far this was a really good experience with the site and the ai.
Thank you so much for sharing your first experience with Topview AI! We're thrilled to hear you enjoyed experimenting with Character Swap and that our team could help you get started with the extra credits and watermark-free starter pack. We really appreciate your support and look forward to seeing what you'll create as you continue exploring the platform. Happy creating, and we're always here if you need a hand!
Yea I just purchased the annual ultra plan yesterday used about 100 credits to make a bad 1 minute video and have asked for a refund now, the wait times are bad even for normal generation it's 7 minutes and for unlimited generations lol I was in queue #1408 and after 2 hours it went down to #1362 what a joke. Will see how long their support takes to get back to me, i'll probably have to end up calling my credit card company to file a dispute as I don't see them responding looking at the bad reviews in here. *update* Topview did get back to me and offered a prorated refund, I added an extra star for the customer service aspect.
We're sorry to hear that your first experience didn't meet your expectations. Queue-based unlimited generation can take longer during periods of high demand, while credits are intended for priority processing. We're actively expanding our infrastructure to improve wait times and overall reliability. If you've already submitted a refund request, our support team will review it according to our refund policy. We kindly ask that you allow us the opportunity to respond before initiating a chargeback, as we're committed to reviewing each case fairly.
I'm a current customer with Top View AI. All of my experiences haven't been the best but I'm giving them a 5-star rating because of their customer service. I'm really big on that. I've had multiple projects that ate my credits but after explaining my issues and getting help through customer support, I was able to complete my work. I was also given back my credits I felt was burned because of issues with AI. Nothing is perfect but Top View is Top tier in my book. Thanks again!
Thank you so much for your thoughtful review! We truly appreciate your patience and understanding. While AI generation isn't always perfect, we're committed to making things right whenever issues arise, and we're glad our support team could help you complete your projects. Your support means a lot to us, and we'll continue working hard to improve both the platform and the overall experience. Happy creating!
This site offered unlimited generation, but did not mention this big fact-it takes at least 120min or even more .it does not offer quick generation as credit paying generation. So I Requested a full refund(e mailed them with proof with receipt) within 1hour after I made a payment. And 4days passed they never answers.(followed all their rules.also the email never failed to arrive)
We're sorry to hear about your experience. To clarify, unlimited generation is queue-based, while credits are used for priority generation. This is outlined in our plan details, although we understand your feedback that we can communicate it more clearly. We also apologize if you haven't received a response yet. Please email [email protected] with your order details (or check your spam folder if you haven't already), and we'll prioritize reviewing your refund request as soon as possible.
Topview is easy to use. Their customer support is very nice and helpful. When I encountered issues with audio conditioning through model requests, they responded right away and deployed a fix in 2 days.
Thank you for your wonderful feedback! We're happy to hear you found Topview easy to use and that our support team was able to resolve your issue quickly. We truly appreciate your support and will continue working to deliver the best experience possible.
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