Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe. Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.Trip.com are committed to making sure our usersGet Reasurring ServiceOur service-guarantee means that we’ve always got your backGet Efficient SupportThere are multiple service channels for you to reach us easilyGet Rewarded For TravelingGet rewards when you book, and save on future trips
Reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptionally user-friendly digital platform, noting that locating and booking accommodations or transport is remarkably smooth, fast, and efficient overall. Many travelers also deeply appreciate the consistently competitive prices, helpful post-sale communications, and comprehensive travel details conveniently gathered in a single place.
However, some people mentioned encountering annoying technical glitches during the booking process, such as occasional reservation failures or unexpected website errors. Other reviewers noted occasional frustrations regarding third-party booking limitations, including unexpected stopovers or uncoordinated flight details that required extra attention to resolve.
Payed for meals x4 to just find out on the plane that they haven't been put through even tho I've got receipts of booking emails an everything , and apparently nothing can be done
Putrid never booking through trip.com again
Trip.com 回复2026-10-21
Dear Timi Selimi,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Alexandra
Trip.com
Always increasing the price every time I selected a cheaper price
Trip.com 回复2026-10-21
Dear ANGELENE FIGURACION,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Kaitlyn
Trip.com
I am very disappointed with Trip.com’s customer service.
Before booking, I specifically asked if their agents could help arrange a complimentary transit hotel with the airline, and they confirmed they could assist.
However, after I paid, I was told I had to handle everything myself after check-in.
My complaint is not about the hotel approval, but about the misleading and inconsistent information provided before and after payment.
This is unacceptable and has seriously damaged my trust in Trip.com.
Trip.com 回复2026-10-21
Dear Phaslada Laura,
We acknowledge your concern and appreciate you bringing it to our attention. We apologize for any inconvenience caused and assure you that we will check it further and reach out to you directly. Your feedback is of great importance to us, and we are treating it with the utmost seriousness. We thank you for your patience and understanding in this matter.
Best regards,
Alexandra
Trip.com
⚠️WARNING, don’t book through trip.com until you read this ⚠️⚠️I would strongly advise against booking through Trip.com, based on my experience. After my flight was cancelled just five days before departure, I spent days chasing help and receiving conflicting updates while alternative flights were selling out.
They assured me they had submitted a compensation request to the airline, but when I contacted the airline directly, I was told nothing had been received. When I asked Trip.com for proof of submission, they refused to provide it. To discover later they were giving false information just to keep me silent,I have screenshots documenting these conversations.
I relied on their assurances and lost crucial time to make other arrangements. This goes beyond poor customer service—it raises serious concerns about honesty, transparency, and whether customers can trust the information they receive when they urgently need help.
Trip.com 回复2026-10-21
Dear Menna Gamil,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Ellie
Trip.com
Terrible experience with Trip.com.
We missed a connecting flight on our trip from Bali to Denmark, and Trip.com took absolutely no responsibility for the situation. They provided no assistance whatsoever - no hotel accommodation, no replacement flights, and no real support.
We were left to deal with everything ourselves and had to pay for new flights and accommodation out of our own pockets. It was extremely stressful, frustrating, and disappointing to receive no help when we needed it most.
Based on our experience, I would not recommend Trip.com to anyone. If something goes wrong with your trip, don't expect them to take responsibility or help you out. Absolutely unacceptable service.
Trip.com 回复2026-10-21
Dear Jenny Jh,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Elizabeth
Trip.com
booked extra baggage on accident and coudn't be refunded. Will never book here again.
Trip.com 回复2026-10-21
Dear Paul van Sprundel,
Thanks a lot for your feedback. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are treating it with utmost seriousness. We appreciate your patience and understanding in this concern.
Best regards,
Kylie
Trip.com
I need help recovering my Trip.com account. I can verify my email, but Trip.com also sends an SMS code to my old Thai phone number. I no longer have access to that number. I have several upcoming bookings and I need to change the phone number on my existing account.
Trip.com 回复2026-10-21
Dear ALEKSANDR KOKA,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Madeline
Trip.com
It's fraud trip.com company.i didn't receive my refund still 3:51 at Wednesday Oct . 20 time I have reached customer service representative same line .. expedited your problem.but still is pending it fraud disgusting service. I think don't use anybody this platform. Please I requested to anyone I have proof if any one want proof I will show live ..thank you
Trip.com 回复2026-10-21
Dear Asif Kamal,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Ariana
Trip.com
Still no resolution – Trip.com keeps ignoring my questions
I am updating my previous one-star review because there has been absolutely no meaningful improvement.
Our flight for five passengers was cancelled, and despite numerous emails, Trip.com continues to send generic, irrelevant responses instead of addressing our specific questions about alternative rerouting and EU passenger rights. After repeated correspondence, we still have no satisfactory explanation or confirmed resolution.
Extremely disappointing customer service. I expect a senior manager to take responsibility and provide a meaningful response.
Trip.com 回复2026-10-21
Dear Kata,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Emilia
Trip.com
Dear MUHAMMAD TOPUGGLE HOSSAIN,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Madeline
Trip.com
Sudden price jumps all the time even during payments…
Trip.com 回复2026-10-21
Dear CP,
Thank you for bringing this to our attention. We sincerely apologize for any inconvenience this may have caused. Please be aware that flight ticket prices are subject to change due to various factors such as market demand, seat availability, and other variables. As a result, we are unable to guarantee a fixed price for tickets, as these factors can fluctuate beyond our control.
We hope you can find deals that match your travel needs.
Best Regards,
Elizabeth
Trip.com
Flights get changed when they feel like it. Customer service is always “unable to help”. Thanks for the extra stress during the holiday period!
Trip.com 回复2026-10-21
Dear Anonymous,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Layla
Trip.com
Trip.com refused to refund my AA airline flight refund. The flights were delayed by over 8 hours and i missed my connections, to AA refunded my ticket in full. Trip.com has not refunded my ticket. Calling their "helpDesk" is a dead end. Never using Trip.com again. recommend that folks review the refund policy first, before using htis website.
Trip.com 回复2026-10-21
Dear Deepa Raju,
Thank you for alerting us to this matter. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this concern.
Best regards,
Kaylee
Trip.com
Don’t use them, been having issue for over 2 weeks and all they say is we will call you within 24 hours. Please avoid them
Trip.com 回复2026-10-21
Dear customer,
Thank you for bringing this to our attention. We apologize for the negative experience you had with us. Kindly know that we will double-check the situation and contact you directly. We take customer service very seriously and we will take the necessary steps to ensure we improve our customer service skills. Thank you for your feedback and we hope you continue to have a pleasant experience with us.
Best regards,
Angelina
Trip.com
Hi Pati,
We appreciate your generous review. Our team is committed to ensuring exceptional customer experiences daily. Your feedback serves as a source of motivation for us to maintain our best practices and make necessary improvements where needed. We eagerly await the opportunity to serve you on your next trip and sincerely thank you for choosing us. Wishing you a wonderful day ahead.
Best regards,
Alexandra
Trip.com
Hi LEONORA DRILON KIM,
We sincerely appreciate your valuable feedback. Your time and effort in writing a review mean a lot to us.
Rest assured, we are dedicated to consistently offering our customers captivating deals at the most affordable prices in the market. We encourage you to continue using our app/website, as you might discover a deal that perfectly meets your needs.
Once again, thank you for your feedback, and we wish you a wonderful day ahead.
Best regards,
Angelina
Trip.com
I believe I always get the best rates from trip.com. Secured my ticket and payment was easy, received my ticket confirmation before the 12hours.
Trip.com 回复2026-10-21
Hi LYNETTY MACHINDA,
Thank you for providing us with your valuable feedback. We sincerely appreciate the time and effort you took to write a review for us. At Trip.com, our dedication lies in presenting our customers with the most exceptional deals and offers available in the market.
Rest assured, we will persistently strive to enhance our services and provide even more competitive deals to serve our customers better. We hope that you will continue using our app or website to explore and discover deals that perfectly align with your needs. Thank you once again for choosing us, and we look forward to serving you again in the future.
Best regards,
Layla
Trip.com
Hi CHUGH/VIKAS,
Thank you very much for your kind comment. We are glad to know that you are satisfied with our service. Your feedback serves as a valuable inspiration for us to maintain our best practices and constantly improve where needed. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day.
Best regards,
Victoria
Trip.com
Carlisle is a great night out hen stag birthday something for everyone and not expensive
Carlisle is a great night out
Trip.com 回复2026-10-21
Hi Sharonl McGlynn,
Thank you so much for your positive feedback. I am happy to know your compliment about our service. Our day is delighted by your encouraging words. Please keep using our app to find more deals that meet your needs well. I am hoping to see you on your next journey with us soon.
Best regards,
Avery
Trip.com
Hard to navigate, and slightly confusing, stressful with a timer, then my PayPal wasn’t working, it was an okay experience, but booking tickets shouldn’t be this overwhelming
Trip.com 回复2026-10-21
Hi CANT/JASMINE LEANNE,
Thank you very much for your comment. We are delighted to learn that you had a seamless booking experience. Your satisfaction motivates us to keep improving our services. Our user-friendly application and website are designed to offer a diverse range of options for you to plan your desired travel or vacation.
We sincerely appreciate your continued support, and we're excited to serve you on your next journey with us. Wishing you a fantastic day.
Best regards,
Avery
Trip.com
Booking.com
Gotogate
Kiwi.com
mytrip.com
Agoda
FlightNetwork.com
lastminute.com
eDreams