Trip.com

good

ok good !!!!

Kim ber ly kimmy阿拉伯联合酋长国 · 写过 2 条评价 · 已认证 · 体验于 2026-10-21 · 发表于 2026-10-21

It was fast and hassle free

Low priceand low charged

Low price liw charge

Booking a ticket through Trip.com is as…

Booking a ticket through Trip.com is as simple as buying a coffee ☕.

Absolutely unacceptable service

Absolutely unacceptable service. Never again! We booked two train journeys through Trip.com, and on BOTH occasions, they managed to get my husband’s passport information wrong. TWICE. The exact same problem. This is not a minor inconvenience. In China, train tickets are directly linked to passport information, and any discrepancy can prevent passengers from boarding. Because of Trip.com’s incompetence, we almost missed our train, despite having paid for everything in advance and arriving at the station on time. Imagine being in a foreign country, dealing with a language barrier, and discovering at the boarding gate that your travel agency has provided incorrect passport information. The stress and frustration were completely unnecessary. What makes this even more outrageous is that it happened on BOTH bookings. How can a company handling international travel fail at something as basic and essential as entering passport details correctly? This is an appalling level of service and a complete failure of quality control. Trip.com needs to take responsibility for these mistakes. Customers should not have to deal with the consequences of the company’s negligence, especially when it puts their travel plans at risk. Extremely disappointing. I would strongly advise other international travelers to double-check every single detail of their reservations before trusting Trip.com.

Fails to protect customers from severe hotel hygiene breaches

Booked a flight and hotel bundle to Bangkok. The property (Palette Hi Hotel Bangkok) had live cockroaches in the room, creating an unacceptable health and hygiene breach. I had to check out early after staying only one night. I reported the issue immediately and submitted photographic evidence of the pests to Trip.com customer care. Despite confirming receipt of the photos and acknowledging the hygiene violation, Trip.com refused to refund the 3 unused nights, stating that the hotel claimed it was a "non-refundable" booking. Instead of upholding basic accommodation standards, customer service offered an insulting 2,000 Trip Coins (~US$20) as "goodwill" for hundreds of dollars in unrendered hotel lodging. Their service guarantee offers zero protection when a partner property fails basic sanitation.

i still didn't recieve the goddamn…

i still didn't recieve the goddamn ticket

Bad information for checkin

I could not see the option to select…

I could not see the option to select Food Menu

Joseph Scott泰国 · 写过 1 条评价 · 体验于 2026-10-20 · 发表于 2026-10-20

Terrible website

Just put in all my details, got to the payment method and then trip.com deleted all my info and wasted my time, would not recommend to anyone

Shocking service

Shocking service, 16 days of delays, and open blackmail after admitting their own mistake! (Order 1539368885626005) I am writing this review to warn everyone about how Trip.com treats its customers when their own system fails. My nightmare began on October 4 (Order No. 1539368885626005). For 16 full days, I was passed around from one support agent to another. During this endless delay, their support agent Lolita officially acknowledged and admitted Trip.com’s mistake in writing. Later agents (Tommy, James, Josie) also sent apologies acknowledging "14 days of delays and contradictory communication". However, despite admitting their own fault and promising a solution, they refused to issue a proper refund or resolve the issue, leaving me trapped in a loop of excuses. When I finally took steps to protect my rights by opening a bank dispute (chargeback) through Visa, Trip.com switched from bad service to open blackmail. Instead of refunding my money or offering compensation for the immense stress they caused, agents James and Josie started threatening me with account restrictions and penalties unless I immediately cancelled the bank dispute! Trip.com unlawfully holds my funds, pressures me as a victim, and engages in unethical blackmail to protect themselves from financial penalties. I will NOT cancel my chargeback. I am submitting all evidence, including Lolita’s admission of fault and James/Josie’s threatening emails, to regulatory consumer protection authorities. Stay away from this company! UPDATE after Trip.com's "investigation": It has now been 18 days since this ordeal began, and my money ($343.40) is STILL frozen. Because Trip.com dragged their feet for over two weeks and refused a direct refund, I am stuck waiting for the bank and Visa chargeback process to clear, meaning I cannot even use my own funds to purchase alternative tickets for my family! After pushing them into a corner with undeniable evidence of their errors and 16 days of deliberate delay, representative Jack sent an email stating: "If you don't want to cancel the chargeback, we will not pursue the amount..." They are literally trying to present a forced Visa dispute—where they had zero legal grounds to contest—as their own "voluntary, benevolent choice"! 🤣 As a Diamond Elite member, I specifically requested fair compensation (Trip Coins or a promo code) for 18 days of wasted time, gross agent misconduct, threatening emails, and severe mental stress. Result? Absolute silence. They haven't offered a single Trip Coin or genuine gesture of goodwill. Summary of Trip.com's "Diamond" Support: 1. Freeze customer funds for 18+ days due to internal errors. 2. Threaten to block account if a bank dispute is opened. 3. Pretend to be "generous" when forced to surrender to Visa rules. 4. Refuse any compensation or accountability for a top-tier client. This is a masterclass in terrible customer service. The public apologies here are purely for PR—behind the scenes, they care nothing about their loyal customers. STAY AWAY!

Why show a student fare when I did not…

Why show a student fare when I did not ask for a student fare ? and then I issue the ticket as on the student fare .

quite disappointed that trip.com did…

quite disappointed that trip.com did not allow to retroactive for the program government just launched since I did not input code in promotion code.

Conrado Zanutto英国 · 写过 2 条评价 · 体验于 2026-09-03 · 发表于 2026-10-20

Waiting for the solution for my review: I have reviewed my experiI strongly believe Trip.com sold me an invalid ticket for a non-existent journey.ence as…

- I have reviewed my experience as follows: My train (Booking number: 1653717057123773) was cancelled, and I have already claimed the refund for my tickets. However, Great Northern says they cannot find the specified journey. When I checked Great Northern website and the "recenttraintimes.co.uk" website, the journey that Trip.com sold me is indeed not shown for the date and time on the tickets Trip.com sold me. I strongly believe Trip.com sold me an invalid ticket for a non-existent journey; that is why I cannot claim a refund with any company. Please check the website shared above, and you will confirm that the journey that Trip sold me for the 3rd September 2026 is not shown, because it does not exist. - Trip has answered: Dear Conrado Zanutto, Thanks a lot for your feedback. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are treating it with utmost seriousness. We appreciate your patience and understanding in this concern. Best regards, Victoria Trip.com - Conclusion: Up to now, I have received nothing! Not even the minimum contact from them! This is the way you operate Trip? This is how you treat your customers?

Patrick Schneider瑞士 · 写过 1 条评价 · 体验于 2026-03-01 · 发表于 2026-10-20

WARNING: €2,000 withheld for 8 months – Flight canceled by Trip.com & Money sent to wrong bank!

​I am forced to write this public review after 8 months of zero resolution and terrible customer service. ​What happened: ​Trip.com incorrectly canceled our flight, despite me explicitly instructing them NOT to do so. ​Trip.com confirmed the mistake, told us to book a replacement flight, and promised a full reimbursement of €2,000.00. ​Instead of transferring the refund to our provided IBAN, Trip.com misdirected the payment and sent it to Bank of America (an account/entity that has nothing to do with us). ​Bank of America confirmed that only Trip.com (as the sender) can trace or recall this misdirected payment. ​For 8 months, Trip.com has refused to fix their own mistake, leaving us with €2,000 lost and high costs for international phone calls to the US. Customer support offers no real help and keeps deflecting responsibility. ​We demand the immediate refund of our €2,000.00 to the correct bank account. ​If this issue is not resolved within 7 days, we will officially hand this case over to the European Consumer Centre (ECC) and take formal legal steps.

The flight I selected wasn’t the one…

The flight I selected wasn’t the one that it put it through as it was only meant to have a one hour lay over and now it had a 13hr

Any queries have to be put through Trip.com chat

Booked car hire on the island of Kuai, Maui and Big Island with Trip.com. No problems at all with 2 of them but despite being sold a rental voucher for $195 on Maui, I was charged over $500 by Dollar car hire. I did not sign anything regarding extra charges. Reason for 1 star is that I used chat on Trip.com and got exactly no where. I then phoned Trip.com and was told that I had to put my query in the chat. The person I spoke to wanted to be helpful but everything goes through chat. You then receive an email response from a no return email address and if you want to further the query you have to go back to the chat system. Having sent all the docs requested, I receive a useless email from Trip.com explaining what the charges are. As I learned to read at an early age, and my skills at comprehension are pretty good - this email was a complete waste of time. Trip.com have STILL not explained why I have been charged separately for items that were included in the original rental voucher. Waste of time phoning as I know that i will be told to put the info into chat. Getting through the system to actually speak to a person takes longer than I have in a lunch hour. Appreciated the quick response to say that Trip.com would be in touch. Received an email today - asking for my name and booking number. All information that was available from the original review. Great delaying tactics.

Alex Perlman塞浦路斯 · 写过 1 条评价 · 体验于 2026-09-08 · 发表于 2026-10-20

I booked a flight on Trip.com from…

I booked a flight on Trip.com from Newcastle to Bristol, which was cancelled by the provider. I was suggested to modify the flight to the next day, which I did. I had to modify my schedule, book a hotel, use public transportation, lose time in a very stressful situation. Just before leaving the hotel for the airport, I was notified that the second flight was cancelled as well... I have missed the important meetings and appointments in Bristol ,had to book a train journey to the next destination, to take transportation to the train station and was able to arrive to the next destination only few hours later than planned. The easyJet co refused any compensation since I have booked through an agent. Trip.com also refused to compensate claiming that I can only get compensation from easyJet.... How very convenient... After getting your money, they don't care anymore and don't take any responsibility whatsoever... I hold trip.com responsible for this ugly situation and for all the damages and stress in the process of wasting my time, my money and missing my appointments

Its hard to transact or inquire with AI

Seem like you guys know that we need…

Seem like you guys know that we need the ticket real bad and then every time I have enough money to buy the ticket you will increase the price you just an only 30 second or before right before the purchase