Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe. Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.Trip.com are committed to making sure our usersGet Reasurring ServiceOur service-guarantee means that we’ve always got your backGet Efficient SupportThere are multiple service channels for you to reach us easilyGet Rewarded For TravelingGet rewards when you book, and save on future trips
Reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptionally user-friendly digital platform, noting that locating and booking accommodations or transport is remarkably smooth, fast, and efficient overall. Many travelers also deeply appreciate the consistently competitive prices, helpful post-sale communications, and comprehensive travel details conveniently gathered in a single place.
However, some people mentioned encountering annoying technical glitches during the booking process, such as occasional reservation failures or unexpected website errors. Other reviewers noted occasional frustrations regarding third-party booking limitations, including unexpected stopovers or uncoordinated flight details that required extra attention to resolve.
Whey have very bad costumer service. I rent the car from them and ı have medical issue and ı prof them , but they make me wait the pass the 12:00 pm and they sad you cant cancel your booking and charge me full amount , which is ı never get the car . Very bad costumer service , ı never get bad feeling like this in my life in airport. Never answer the phone and email till the booking cancellaion time pass. Very bad vwry bad vey bad
Trip.com 回复2026-10-19
Dear Yusuf Cifci,
We acknowledge your concern and appreciate you bringing it to our attention. We apologize for any inconvenience caused and assure you that we will check it further and reach out to you directly. Your feedback is of great importance to us, and we are treating it with the utmost seriousness. We thank you for your patience and understanding in this matter.
Best regards,
Morgan
Trip.com
Every time I reserve a new booking airline cancellation and refunding my trip
Every time I reserve a new booking, a cancellation to one leg of my trip happens from your side and it is so frustrating and time consuming to be able to get a refund for the rest of my trip or to change it . Even I am asked to pay changing fees however the change is due to airline cancellation…
Trip.com 回复2026-10-19
Dear Akr Elz,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Kaylee
Trip.com
Their responses on Trustpilot are just standardized, copy-pasted templates and are the same for everyone. They say they’ll get back to you, but nobody ever actually contacts you.A disgrace for a platform of Trip.com’s scale. I paid for an upgrade on October 5th. Since then, absolutely nothing has happened. The airline has no record of this upgrade because Trip.com is blocking the booking due to a so-called "technical bug."
I have been getting the runaround for over 12 days, being asked to "wait another 24 hours" every single time I call. Customer service provides zero follow-up and offers no concrete solution or alternative, even though my flight is scheduled for October 28th.
As a loyal Diamond member who actively recommended this app, I am extremely disappointed by this total lack of responsiveness and professionalism. If you take the money instantly, you should at least be capable of delivering the service or offering an alternative when there is a technical issue on your end!
Booking reference: 1306271247288658
Trip.com 回复2026-10-19
Dear A B,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Morgan
Trip.com
Dear NEKTARIOS KALAMPOUKAS,
Thank you for bringing this to our attention. We apologize for the negative experience you had with us. Kindly know that we will double-check the situation and contact you directly. We take customer service very seriously and we will take the necessary steps to ensure we improve our customer service skills. Thank you for your feedback and we hope you continue to have a pleasant experience with us.
Best regards,
Ariana
Trip.com
Very poor service. The staff member at the ticket booth was rude and unhelpful. On top of that, after boarding the train, we were asked to pay a €5 penalty per person because our tickets were missing the "required" timestamp validation. Even though three different staff members looked at our tickets before we boarded, no one bothered to inform us about this validation process. The same thing happened to several of our fellow passengers. As a tourist, I received the worst possible service. Not recommended.
Trip.com 回复2026-10-19
Dear Γεώργιος Καρποντίνης,
We acknowledge your concern and appreciate you bringing it to our attention. We apologize for any inconvenience caused and assure you that we will check it further and reach out to you directly. Your feedback is of great importance to us, and we are treating it with the utmost seriousness. We thank you for your patience and understanding in this matter.
Best regards,
Elizabeth
Trip.com
Subject: Urgent Feedback: Flight Search Issues, ID Requirements, and VIP Lounge Access
Dear Support Team,
I am writing to report a few issues I have encountered while using your application:
Flight Search Limitations: I am unable to search for certain flights on the airline's website through your platform.
Identification Options: When booking domestic flights within Saudi Arabia, the system currently only allows passport details. Since Saudi nationals and residents need only a Saudi National ID for domestic travel, forcing a passport causes issues when attempting to issue a boarding pass directly on the airline's website. Please update the document options for domestic routes.
VIP Lounge Access: I have been booking through your site for the past two years and hold Diamond+ tier status. Could you please check why the system requires a hotel booking to activate my free VIP airport lounge access, and activate this benefit for my account?
Kindly look into these matters and resolve them as soon as possible.
Thank
Trip.com 回复2026-10-19
Dear shahzad alam,
Thank you for your feedback. For further assistance, please contact our 24/7 English support team via the link below. You can also change the language/country on the page for local support details, chat, or VOIP.
https://www.trip.com/help/
Best regards,
Layla
Trip.com
Very in cooperative
No flexibility to change the name
Trip.com 回复2026-10-19
Dear Abdel,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Elizabeth
Trip.com
I booked a hotel stay for November 12, 2026, on October 2, 2026. According to your policy, I am entitled to free cancellation 24–48 hours before the check-in deadline for a full refund. However, Trip.com refused to cancel my booking without giving a reason.
I also called the hotel. Their representative said Trip.com received the payment and should process the cancellation and refund.
Trip.com 回复2026-10-19
Dear Ling Leung,
We acknowledge your concern and appreciate you bringing it to our attention. We apologize for any inconvenience caused and assure you that we will check it further and reach out to you directly. Your feedback is of great importance to us, and we are treating it with the utmost seriousness. We thank you for your patience and understanding in this matter.
Best regards,
Victoria
Trip.com
Dear adk,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Kylie
Trip.com
Booked 3 bags but my internet wouldn’t work to show at check in so was charged for an extra bag.
Trip.com 回复2026-10-19
Dear PAUL ,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Natalie
Trip.com
Misleading information in app caused a €70 airport fine - Avoid!
I am extremely disappointed with Trip.com's customer service. The Trip.com app explicitly showed that the baggage drop-off for my easyJet flight (U28188) was available until 21:45. Relying on this information, I arrived at 21:30, only to find the desks already closed by the airline. As a direct result of Trip.com's incorrect schedule, I was forced to take my suitcase to the gate and pay a €70 penalty.
I have provided screenshots proving the app's technical error, but customer support completely ignores the fact that they provided wrong information, trying to deflect blame onto airline luggage sizes instead. This is unacceptable. I expect Trip.com to take responsibility for their misleading data and refund the €70.
Trip.com 回复2026-10-19
Dear Alexandra Lekka,
Thank you for alerting us to this matter. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this concern.
Best regards,
Angelina
Trip.com
when i called Air India they said they can not verify me because the email address in their website is different
Trip.com 回复2026-10-19
Dear Anwar Ansari,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Victoria
Trip.com
I paid £800 for my flight. I didn’t receive any email confirmation of my flight and they refunded me £695 for no reason. They have had bogus reasons as for not being able to help. SCAM! Avoid and go round them.
Trip.com 回复2026-10-19
Dear Jordan Lane,
Thank you for bringing this to our attention. We apologize for any inconvenience caused and assure you that we will get back to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best regards,
Layla
Trip.com
Dear ABBAS KOURA,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Elizabeth
Trip.com
Early move in is not possible extra bed is also not available
Trip.com 回复2026-10-19
Dear CHIRAG CHIRAG,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Victoria
Trip.com
Dear Ausee,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Elizabeth
Trip.com
There is so much distracting advertisement on your website, it is really difficult to find confirmed and paid for bookings. This also further complicates trying to do simple things like finding bookings and emailing them to family.
Trip.com 回复2026-10-19
Dear RSB,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Riley
Trip.com
The fundamental reason you only get a 3 is because you need to do 2 things, first ensure that tickets don’t have to be collected from the departure station, and so many tickets which were a bit confusing, and also to able to be downloaded to an app like Trainline does. Get this right and I’ll use trip again otherwise I’ll stick with Trainline.
Trip.com 回复2026-10-19
Dear Steven Eglen,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Layla
Trip.com
Trip.com has given me the confidence that I am dealing with a legitimate and professional online travel agent. I am satisfied with the progress of this transaction so far.
Trip.com 回复2026-10-19
Hi Jose C Solis,
Thank you for the time in leaving this review. I appreciate that you shared with us the experience you had with us. Please know that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve.
Thanks again for your feedback, have a wonderful day.
Best regards,
Angelina
Trip.com
Hi REX EBORA,
Thank you for your positive feedback. We greatly appreciate your kind words and are delighted to hear that you are pleased with our service. At Trip.com, our primary goal is to ensure an outstanding customer service experience, and your feedback is highly valuable to us. We are excited about the opportunity to continue delivering excellent service to you in the future.
Best regards,
Natalie
Trip.com
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