Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe. Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.Trip.com are committed to making sure our usersGet Reasurring ServiceOur service-guarantee means that we’ve always got your backGet Efficient SupportThere are multiple service channels for you to reach us easilyGet Rewarded For TravelingGet rewards when you book, and save on future trips
以上内容由商家自行提供，未经平台核实。Trip.com（trip.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 972 条用户评价，属于旅游度假分类，口碑一般。20% 的评价为 1 星，差评比例偏高；商家回复了 100% 的差评；评价主要围绕使用体验、价格。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptionally user-friendly digital platform, noting that locating and booking accommodations or transport is remarkably smooth, fast, and efficient overall. Many travelers also deeply appreciate the consistently competitive prices, helpful post-sale communications, and comprehensive travel details conveniently gathered in a single place. However, some people mentioned encountering annoying technical glitches during the booking process, such as occasional reservation failures or unexpected website errors. Other reviewers noted occasional frustrations regarding third-party booking limitations, including unexpected stopovers or uncoordinated flight details that required extra attention to resolve.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Hi KHANCHALA SAMUN, Thank you for your kind feedback. We are delighted to hear that you are pleased with our service. At Trip.com, our team is dedicated to delivering the best service possible, we truly value your continued support and are excited to be of service on your next journey with us. Thank you again for choosing us. Best regards, Emilia Trip.com
Hi THARAKSA KARN, Thank you for your kind feedback. We are delighted to hear that you are pleased with our service. At Trip.com, our team is dedicated to delivering the best service possible, we truly value your continued support and are excited to be of service on your next journey with us. Thank you again for choosing us. Best regards, Victoria Trip.com
Hola PP, Apreciamos tus comentarios y nos complace saber que encuentras nuestra aplicación/sitio web conveniente para nuestros clientes. Nuestro equipo se compromete a mantener este nivel de servicio y mejorarlo continuamente para ofrecer aún más ofertas y promociones impresionantes a nuestros valiosos clientes. Valoramos enormemente tu apoyo continuo y esperamos poder ayudarte en tu próximo viaje con nosotros. Gracias una vez más por elegirnos como tu opción preferida. Saludos cordiales, Evelyn Trip.com
Hi SENG CHEE GAN, Thank you for leaving us your feedback. We are glad to know that our APP/Website provides convenience to our customers, and we are committed to maintaining this level of service while striving to offer even more competitive deals and offers for our valued customers. We truly appreciate your ongoing support, and we can't wait to serve you on your future journeys with us. Thank you for choosing us. Best regards, Ella Trip.com
Hola SOKROMNEA MANA, Gracias por brindarnos tus comentarios. Nos alegra saber que encuentras nuestra aplicación/sitio web conveniente. Nos comprometemos a mantener este nivel de servicio y nos esforzarnos por ofrecer aún más ofertas y promociones competitivas para mejorar la experiencia de nuestros clientes. Tu apoyo continuo significa mucho para nosotros y estamos ansiosos por servirte en tus futuros viajes con nosotros. Gracias una vez más por elegirnos. Saludos cordiales, Morgan Trip.com
It is the competitive pricing that made its attractive.
Hi SIEW LIAN REBECCA TAN, Thank you for sharing your valuable feedback with us. We genuinely appreciate your time and effort in writing a review for Trip.com. It is our utmost commitment to offer our customers the finest deals and offers in the market, and we are delighted to hear that they have caught your interest and proved to be affordable. Rest assured, we will persistently strive to enhance our services and provide even more competitive deals for the satisfaction of our customers. We sincerely hope that you will continue to use our app/website, as there may be a deal that perfectly matches your needs. Once again, we express our gratitude for choosing us, and we are excited to have the opportunity to serve you again in the future. Best regards, Emilia Trip.com
Hi king chi ho/victor, Thank you very much for your kind comment. We are glad to know that you are satisfied with our service. Your feedback serves as a valuable inspiration for us to maintain our best practices and constantly improve where needed. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day. Best regards, Angelina Trip.com
GOOD . CONVENIENT
Hi KAMRAN HASSAN, Thank you very much for your kind comment. We are glad to know that you are satisfied with our service. Your feedback serves as a valuable inspiration for us to maintain our best practices and constantly improve where needed. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day. Best regards, Alexandra Trip.com
It is quite easy to book
Hi Binh Phan, Thank you so much for your kind words and positive feedback. We are thrilled to hear that you had such a great experience with us. Our team takes great pride in providing the best service possible, and your feedback serves as a great source of encouragement for us. Thank you again for your lovely review, and we hope you have a great day. Best regards, Elizabeth Trip.com
Good and easy booking
Hi HANA ABOU HAIDAR, We appreciate your kind words and are thrilled to hear that you are satisfied with our service. At Trip.com, we are committed to delivering the best possible customer service experience, and your feedback is truly invaluable to us. We are excited about the opportunity to continue providing you with excellent service in the future. Thank you for choosing us. Best regards, Victoria Trip.com
Hi customer, We highly appreciate your valuable time taken to share such a wonderful review. It's truly delightful to hear about your experience with our customer support team. We understand the significance of providing top-notch customer service and work hard every day to offer an unparalleled experience to our customers. Your feedback inspires us to maintain our commitment towards providing the best services and exceeding the expectations of our esteemed customers. Thank you once again for choosing us, and have a fantastic day. Best regards, Emilia Trip.com
Seamless booking process and user friendly.
Hi FELIX AGBUGBU, Thank you for leaving us this kind review. Please note that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day. Best regards, Madeline Trip.com
Hi Nkoyo Okpo, Thank you for your gracious comment. We greatly appreciate your satisfaction with our service. We are committed to providing the utmost customer service experience, and your feedback is of immense value to us. We thank you again for taking the time to provide your positive review and look forward to the opportunity to continue providing great service in the future. Best regards, Kaitlyn Trip.com
Easy, smooth, legit, great prices, fantastic and quality customer care above the rest. I love that I can always talk to a human who gives great guidance and solves issues. Non of that robot nonsense! I also love the Trip coins and promos. Yeah!
Hi Angelle, We appreciate you taking the time to offer your valuable feedback to Trip.com. It is our utmost priority to offer our customers the finest deals and offers available in the market, and we are delighted to know that you find them interesting and affordable. Rest assured, we will persistently work towards enhancing our services and presenting even more competitive deals that cater to our customer's satisfaction. Once again, thank you for choosing us, and have a great day. Best regards, Victoria Trip.com
EASY TO DO THE BOOKING AND VERY DETAILS ON ALL . VERY REASONABLE PRICING.
Hi BENNY CHUA, Thank you for sharing your valuable feedback with us. We genuinely appreciate your time and effort in writing a review for Trip.com. It is our utmost commitment to offer our customers the finest deals and offers in the market, and we are delighted to hear that they have caught your interest and proved to be affordable. Rest assured, we will persistently strive to enhance our services and provide even more competitive deals for the satisfaction of our customers. We sincerely hope that you will continue to use our app/website, as there may be a deal that perfectly matches your needs. Once again, we express our gratitude for choosing us, and we are excited to have the opportunity to serve you again in the future. Best regards, Morgan Trip.com
I have been using trip.com for my fights from US to Thailand and Europe especially multi City. I had a schedule change and trip com fixed it with better fights and I got the extra legroom seats at no additional charge. The change happened 24 hours after booking and I caught it and they got me better flights. I always select the fare with luggage included you have to be very careful and search for this option. It only costs a few $$$ more but totally worth it. I think people here are too quick to book and don't go over everything. I always chose the standard economy and bid for upgrades or pay the fixed upgrade cost at chdckin. Sometimes basic fares don't allow for it. I love how they have Lounge passes for sale. I have Priority Pass and can guests people in however not everyone has access to it. $35 per person id reasonable. I love the option to create a professional invoice using their E Ticket option adding company name etc. I love how they tell you the chrckin counter locations online and check-in information and when they close the counter. I print this page all the time. I don't pay trip.com for seat assignments and do it via the airline application in case you need to refund it .i don't pay to add anything and just buy the tickets.
Hi Daniel Onn, Thank you for taking the time to offer your valuable feedback. We are delighted to know that you are satisfied with our service, and we appreciate your kind words. At Trip.com, we are dedicated to offering the best possible customer service experience, and your feedback is extremely valuable to us. We are excited about the prospect of providing you with outstanding service in the future. Best regards, Ellie Trip.com
I had an amazing time on the scooter trip through Sidemen! The driver was incredibly friendly, helpful, and attentive. I always felt safe on the scooter, and the views were absolutely breathtaking. A wonderful experience with stunning scenery and a fantastic guide. Highly recommended! 🌿🏍️✨
Hi Get your guide, We appreciate your kind words and are thrilled to hear that you are satisfied with our service. At Trip.com, we are committed to delivering the best possible customer service experience, and your feedback is truly invaluable to us. We are excited about the opportunity to continue providing you with excellent service in the future. Thank you for choosing us. Best regards, Kaylee Trip.com
Chat support was poorly trained to recognize American English. Abandoned because of futility in answering looping questions. Voice support was no better. Agent was clearly not a native speaker and very difficult to understand. Also, his home office was not private and I could clearly hear others in a 'family' situation in the background. Extremely unprofessional! Also, my problem was too difficult and had to be researched for 24 hours. The actual problem: FlexTrip added ($114) without my consent.
Dear J SPITZ, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Morgan Trip.com
Very horrible won’t book any more through trip. Com
Dear DIMPLE DHAVALA, Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best Regards, Kylie Trip.com
WARNING: Think twice before booking with Trip.com! Absolutely unacceptable customer service. Endless broken promises! Our flight was cancelled, leaving five passengers, including two elderly people, waiting for a rebooking. For over 48 hours, Trip.com has repeatedly promised updates, callbacks and decisions within 1–2 hours, 4–5 hours and 24–48 hours. Every single deadline has passed without a solution. We have contacted customer service countless times, only to receive the same scripted apologies and empty promises. Nobody takes responsibility. Nobody provides answers. Nobody resolves anything. We are unable to finalise our travel arrangements because Trip.com keeps our rebooking request pending without providing a decision. Meanwhile, suitable alternative flights are selling out. This is not customer service. It is an endless cycle of delays, broken promises and complete lack of accountability. We trusted Trip.com with an international booking for five people. Instead, we have spent days chasing answers that never arrive. I strongly advise others to think carefully before booking through Trip.com, especially if you might need assistance when something goes wrong. We still have no confirmed solution. Absolutely unacceptable.
Dear Kata, Thank you for alerting us to this matter. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this concern. Best regards, Angelina Trip.com
共 972 条符合条件的评价
Booking.com
Gotogate
Kiwi.com
mytrip.com
Agoda
FlightNetwork.com
lastminute.com
eDreams