We have a team of professional designers to provide stylish and gorgeous personalized gifts, you can use your or your lover's name and photos to create unique and practical personalized souvenirs on special days. We help you capture those moments and keep them close to your heart. The factory's procedures are well organized to provide effective services. From the technical team right down to shipment agents that process check out of packages, we offer fast, professional and timely delivery as these aspects are major priorities required to meet all of our customers.Providing perfect products and services for every customer is our service tenet!
Most reviewers were unhappy with their experience overall. Customers frequently complain about receiving low-quality items that look nothing like the advertised pictures, often getting flat prints instead of expected products. Consumers also state that orders often arrive severely damaged or broken due to inadequate packaging, leading to immense frustration. Buyers note that delivery times can be extremely slow, with items taking a long time to arrive.
Some reviewers were happy with their items, noting that gifts arrived in good condition and exactly as they had hoped. These individuals appreciated the prompt delivery and the acceptable appearance of the received products.
Don’t buy from them. Faulty product and even in the first week to contact them and ask for a return and refund, they rejected and just offer 30% refund. Their website shows will have a full refund in 30 days but they won’t following.
Withgifts 回复2024-09-18
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email: [email protected]
this address is associated to JUUVIE.com and withgifts.com
please avoid to buy something from them, their delivery time is far from what they say it is going to be.
ask for a sample or a mock up of what you are buying, I asked for a necklace that had a phot of the moon phase of one specific day and year and they send me a photo of another thing. they say they can do it custom, but they do not take care of the customization.
as you can see if you track the number it is almost a month for delivery and they say 15 days
Do not trust this web pages, I got a reply from them saying that they couldn't get what I asked and without telling me they send me whatever it was closest. It was a CUSTOMIZE order, you cannot do that. And as a punch line they offer 20%of refund. This is outrageous!
Withgifts 回复2024-09-16
Hello, we apologize for the inconvenience. The shipping time will be delayed according to the local weather and transportation conditions. The production of our product will take some time. We are sorry. If there is any problem with the product, you can contact our customer service email and we will handle it further.If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email: [email protected]
well it was poorly made and had a misspelt word, so I was told I had to pay postage for a new one and I did, but in hindsight I should not have paid this as you were contracted to supply an item which was faulty and completely your responsibility to remedy.
Withgifts 回复2024-09-16
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email: [email protected]
Hello Your package has been sent to the logistics company. you click this link ,and you can track your parcel :https://t.17track.net/en#nums=AT492795654CN
If you need any help, please feel free to contact our after-sales customer service directly by sending an email: [email protected]
Really pleased with the personalised candle holder, very well made and the 3D image was a good representation.
Withgifts 回复2024-08-28
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email: [email protected]
The product did not look at all like the product photo I ordered.
I requested a refund and was denied and only reimbursed 30% back despite the obvious discrepancy in product.
Withgifts 回复2024-08-26
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email: [email protected]
Poor Quality Product and even worse customer service
I purchased a personalised travel coffee cup from this website having never used them before. They were a little more pricey than other places but I stupidly figured this meant better quality products. I did not realise quite how much the shipping and postage fee would be until I came to pay and by that point I'd spent so much time personalising the cup that I figured I'd just accept the price.
The cup came and is of very poor quality. Despite all the pictures used having been taken on up to date smartphones they were all blurred and the colour was off. Most of the images made the people in them appear red. Furthermore there were areas where it almost looked smudged.
I emailed straight away to inform them of the issue, believing they would want to assist as best they could. I couldn't have been more wrong. What I received instead was a string of emails that were blunt, unreasonable and infuriating. The person informed me that the poor photo quality was normal due to them having been printed on stainless steel. If that was correct you think there'd be some sort of note on their website informing customers of this. They then shamefully offered me a £5 refund, which would not have even covered the delivery fee. With a bit of push from me I then had further ridiculous options. I could pay another shipping fee and have a new product sent out (despite having told me the poor quality was normal) or I could return the product, paying for the shipping fee myself and receive a 70% discount. Again, I felt disappointed and infuriated by these options. After some more communication the company decided to offer me a measly 20% back and I could keep the product (wow how generous). This product was a gift that is now of no use to me. I would never order from here again and would discourage anyone from doing so.
Withgifts 回复2024-08-22
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email: [email protected]
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
This was for my 30th anniversary pictures was so small the writing was even worse. Need magnifying glass to see the inscriptions was not happy.
The picture was very tiny and the inscriptions was very tiny as well.
Withgifts 回复2024-08-19
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email: [email protected]
Not high quality, be careful & spend your money elsewhere.
I’ve just received a replacement of my original product due to my last one disintegrating within a matter of weeks. We had a memorial plaque made up for our beautiful labradors grave & this ‘high quality plaque’ I purchased it simply a piece of plastic with a fabric/plastic topper. It peeled apart within about 3 weeks & was completely ruined.
They agreed to replace it however I had to cover all postage costs. Not happy at all given this flimsy piece of plastic rubbish cost me around $90 AUD, plus $20 postage the first time, followed by $20 postage a second time!
A disappointing experience on top of what was already a devastating time for our family.
I would not purchase from them again.
Update after reviewing & them making contact: still not helpful & rude to deal with.
Withgifts 回复2024-08-07
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email: [email protected]
I had purchased a galaxy orb product and when I tried to change the details of the names and the order where it’s numbered as well as the amount of names included, none of that was changed despite it being done within the 24 hour window and their site page saying the changes had been made to my order, when confronted about this mistake upon finally receiving and noticing nothing had been corrected, I brought up the guarantee that if the order is not correct or has damage issues then it would be replaced and fixed, however they chose to ignore my emails despite me having been civil and calm through the process. I’m very disappointed in how they chose to conduct themselves in this instance.
Withgifts 回复2024-08-05
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email: [email protected]
Beautiful product, if I could have given to my mum for her birthday as intended. It arrived broken. Tried to fix it, but we cannot. Asked for a refund and sent the photos showing it’s broken and I can’t give it as a gift, and I only got a 70% refund. Waste of money in the end.
Edit: after asking for details etc, still not helpful. Just avoid. Not worth the money in the end.
Withgifts 回复2024-07-29
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email: [email protected]
Cheaply made. Looks cheap, feels cheap. The name on the box is very small and you can bearly see it. The lid on the box was chipped as well. This was embarrassing to give as a gift. But I had no other choice due to a timing factor. My husband line the box with felt to help with the appearance.
Withgifts 回复2024-07-25
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email: [email protected]
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email: [email protected]
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email: [email protected]
Sorry but disappointed as the colour of the mat ordered was not a navy blue as shown in picture during the order process. The quality was also far less than expected as it shows every footprint when the pile is disturbed under foot.
Withgifts 回复2024-07-12
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email: [email protected]
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email: [email protected]
Terrible company. Items we purchased looked nothing like what was advertised. Return policy is not honored, started with 20% discount, then raised to 30% discount. Only after disputing with PayPal did they offer 100% refund but only if I pay for return shipping, which on their website it states 90 Day Full Refund and Withgifts pays for return shipping. Absolutely would not recommend, in the end I will be wasting 35 dollars on return shipping because they sell very poor quality items and can get away with it
Withgifts 回复2024-07-08
Dear Customer,
Thank you for taking the time to report the product issue to us. We are sorry that the product you purchased did not meet your expectations. Your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If you are dissatisfied with the product in any way, please feel free to contact our after-sales customer service again directly by sending an email: [email protected]
Dear Customer,
Thank you for contacting us and letting us know about your problem, your satisfaction is our top priority. We welcome the opportunity to correct the problem and provide you with the best solution.
If there is a problem with your address, please feel free to contact our after-sales customer service directly by sending an email to: [email protected]
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