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电子与科技

WPS Office

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524 条评价

3.1524 条评价
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关于 WPS Office

数据更新
网站
wps.com
分类
电子与科技
所在地
新加坡
状态
待认证
近 12 个月
131 条评价
差评回复率
9%（20/224 条）
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wps.com

商家自述

WPS Office is a lightweight, feature-rich comprehensive office suite with high compatibility. As a handy and professional office software, WPS Office allows you to edit files in Writer, Presentation, Spreadsheet, and PDF to improve your work efficiency. WPS Office is available on multiple platforms, including Windows, macOS, Linux, Android, and iOS. You can work anytime and anywhere on your mobile phone or computer. Work-study-life balance is no longer a far-fetched dream but at your fingertips.

以上内容由商家自行提供，未经平台核实。

WPS Office靠谱吗？

WPS Office（wps.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 524 条用户评价，属于电子与科技分类，口碑一般。评价两极分化：53% 给出 4 星及以上，同时 38% 打了 1 星；商家回复了 9% 的差评；评价主要围绕使用体验、应用、产品。数据最后更新于 2026-10-24。

评价综述

AI 生成

Most reviewers were let down by their experience overall. Consumers expressed deep dissatisfaction because unexpected subscription fees, sudden paywalls, and updates caused issues with file access. Reviewers also noted that the application overrides default settings, changes icons, and installs itself without clear notice. Many people experienced severe issues with customer support and found the overall software behavior intrusive and unacceptable. Some people were satisfied with the application, mentioning it is easy to use, helps format documents well, and serves as a practical tool. Others pointed out that the software worked well for free over long periods without any unexpected payment demands.

本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。

用户怎么说

MJ Fernandez G.菲律宾 · 写过 2 条评价 · 体验于 2026-03-03 ·

WPS OFFICE IS A SCAMMER!

This company is a SCAM! I signed up for a 3‑day free trial just to edit a document today. I even cancelled the trial IMMEDIATELY, but they still charged me over Php 4,000, claiming I had subscribed to two different plans. What kind of trickery is that? They lure you in with the promise of a free trial, showing $0.00 at checkout, and claim you’ll only be charged if you don’t cancel before the trial ends. THAT'S A LIE. Instead, they hit you with charges right away and send a fake receipt as if you willingly subscribed. And when you reach out for help? Forget it. They don’t even have a phone number. Their “support” is just automated responses telling you they won’t issue a refund. This isn’t just bad business, it’s FRAUD. It’s THEFT in broad daylight!

Picky Traveller英国 · 写过 1 条评价 · 体验于 2026-01-20 ·

WPS (Kingsoft) sharp practice and poor customer support

I subscribed to Kingsoft Corporation WPS software and 7 days prior to the renewal charge date emailed them notice that I did not wish to continue . They ignored this and charged me for the renewal and have refused to provide a refund. I would recommend that potential users consider carefully whether to deal with this company in the light of this poor experience

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Giedrius立陶宛 · 写过 1 条评价 · 体验于 2026-02-26 ·

Subscibed for WPS PRO to save pdf and got scammed

Subscibed for WPS PRO just so save edited PDF file, paid 22 euros just to do that, thats okay. After 3 days they automatically charged 20 euros extra for AI plan, what I did not choose, I did not mark anywhere that I even want this AI plan and did not save any bank details, so seems like they collect all information even if you don't want to. Support just gave a link to theirs privacy policy refund policy and says sorry, no refunds. Good legit scam company. Go around this software and company. Fun fact - Got refunded today, yesterday after review they have send me an email that it will be refunded. Changing from 1 star to 2 stars, it would be 3, but I spent too much time for 20 eur refund.

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Stephen Lawson澳大利亚 · 写过 9 条评价 · 体验于 2026-02-20 ·

WPS Office is a predatory piece of…

WPS Office is a predatory piece of garbage masquerading as a free productivity suite, and their payment system is straight-up designed to scam users out of money through sneaky, underhanded tactics that feel deliberately engineered to trap people into paying twice (or more) while stonewalling any hope of a refund. The core scam revolves around their "free trials" and auto-renewal subscriptions. You start what appears to be a harmless trial—sometimes as low as a few cents or even advertised as free—and before you know it, they've hit your card with a full annual charge (often $20–$70+ depending on region and platform). The fine print is buried, the prompts are misleading (big shiny "Continue" or "Upgrade" buttons that accidentally trigger purchases), and cancellation isn't as straightforward as it should be. Many users report being double-charged right after canceling, or getting hit again due to "delayed benefits" or "renewal failures" that magically create duplicate orders. Their official help page on multiple charges even admits this happens frequently enough to need a dedicated article, yet they push you to contact unresponsive support. Good luck getting a reply—countless complaints on Trustpilot, PissedConsumer, Sikayetvar, and forums describe emailing support multiple times with zero acknowledgment, let alone resolution. Refunds? Their policy is basically "no refunds after purchase unless there's a technical issue we can't fix," which conveniently excludes most accidental or deceptive charges. Virtual products are "delivered instantly," so tough luck if you didn't mean to buy. Users routinely describe: Unauthorized charges after short trials (e.g., $0.05 trial → immediate $23 annual fee). Double deductions even after immediate cancellation via Google Play or app settings. Extra "AI upgrades" or add-ons tacked on without consent. Support that ghosts you while happily keeping the money. In many cases, the only way people get refunds is by disputing through their bank or credit card company—WPS only backs down when forced by a chargeback threat. That alone tells you everything: if a company relies on banks to police their own shady billing, they're not operating in good faith. The software itself might handle basic docs okay (though with ads, compatibility quirks, and aggressive upselling pop-ups), but the real product they're selling is frustration and stolen money. Avoid WPS Office like the plague. Stick to LibreOffice, OnlyOffice, Google Docs/Sheets, or even bite the bullet for legitimate Microsoft 365 if you need full compatibility. Anything but this scammy outfit that treats users' bank accounts like an open wallet with no returns policy. One-star doesn't even begin to cover it—zero stars, and a strong recommendation to warn everyone you know.

Florin Traian芬兰 · 写过 1 条评价 · 体验于 2026-02-07 ·

Refund request – accidental charges for WPS subscription

I was charged twice for my WPS Office subscription (€20 on Feb 4 and €59.99 on Feb 7) due to automatic renewals that I forgot to cancel. I contacted support immediately and sent multiple messages over the past two weeks, but I have received no response at all. I cancelled auto-renewal and provided proof of payment, but my refund request has been completely ignored. I have not used the renewed subscription and only asked for help resolving what was clearly an accidental charge. I’m disappointed by the lack of customer support and communication. I hope someone from the WPS team can finally respond and help resolve this issue.

D
David英国 · 写过 1 条评价 · 体验于 2026-02-06 ·

Avoid at all costs

Avoid at all costs, they are thieves who duplicate charges for orders and auto sub you to additional paid services without consent. One email address for contact only (which they call "feedback" as no direct contact available) and no response after 5 days, I had to contact my bank to contest all charges and block my card as the bank also confirmed they had stored my card details without my consent and kept trying to put charges through. Their cancel sub options also lists several scam reasons as reasons to leave like "I have a duplicate order with you, I did not authorise this payment etc.." which is very telling of their user experience. I emailed them three times explaining I had reported them to the bank for fraud trying to get my money back but five days later not a single email of acknowledgment from them. Absolute thieves and down £100 now thanks to them so please avoid at all costs if you can.

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Gordon英国 · 写过 4 条评价 · 体验于 2026-02-04 ·

Very worst of Nightmareware

Very worst of Nightmareware. Yes it is easy to use, create, format a document but as soon as you try to save it insists you sign up your credit card to the most expensive AI plan. More expensive than MS Office. Despite what the website says there is no 'Free' plan, there is no standard plan and there is no Pro plan. Currently it is the AI plan or nothing. Advertising isn't just irritating it actually prevents saving of your work until you agree. Even if you are prepared to pay the subscription I would recommend avoiding at all costs because who knows what surprise will be next?

John Doe美国 · 写过 1 条评价 · 体验于 2026-01-19 ·

Absolute trash

Absolute trash. Wasting my time and patience fighting with tons of garbage adds loaded into this trash, at each and every step asks for money, a plain begger company with the sole focus on making profit. Even after a $89/year paid subsription I cannot use the features for which I already paid unless I pay even more.

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