BUYERS BEWARE! I purchased an LG washing machine and dryer from ABT three years ago. The washer leaked through my wall under the floor of my bathroom and caused severe mold damage. I’ve had to pay close to $20,000 to have the bathroom remodeled. The washing machine connector/line was all rusted out. LG claims these lines were not the lines made for the washing machine. ABT claims otherwise. Of course, none of the warranties cover this issue, or any you could possibly have. On top of the extreme damage caused to my house and health, the ABT claims Guy yelled at me over the phone that it was due to my “shitty contractor” who hooked up the washer. Great customer service ABT! Moreover, a monkey could hook up a connector to a sprocket. Why would the connectors rust out within 3 years? Aren’t those made for water? Now it’s on small claims court! Do not shop at this shack!
Very sad to say that Abt has gone from top of the line customer service to atrocious. Three attempts to deliver an appliance before they brought the right model. Then they arrive at 5:00 on a Friday and spend 90 minutes installing to discover that the machine isn't working properly. Horrible! Costco would be a much better option
Terrible experience
I’ve been a customer with ABT for many years and bought many appliances through them. For the most part, I’ve been satisfied. Generally speaking, I dont even look elsewhere - something needs replacing, “let’s go to Abt”.This time however, I was sold a lemon. My $1,600 fridge, which latest only 2 years, stopped working two weeks ago. Two hundred dollars and two separate less-than-five-minute repair visits later, I’m told that I need a new unit. I called customer service to express my grievances, where I was then transferred to a sales rep who, naturally, went into sales mode. “Well, we have this fridge which is on sale right now”… Hold up, full stop. Abt is not trying to sell me two brand new fridges, within two years, without so much as an apology. In retrospect, I should have gotten the extended warranty - but the fact remains that this fridge was less than two years old. If nothing is going to be done about this, then unfortunately, I will no longer be purchasing from ABT
By my experience abt it’s not a trustful company
When you purchasing items, they are so nice and they lying a lot regarding the free service for one year or three years
But after you have problem with the machine you buy, they’re not gonna do their free service they telling you only the part is free for that amount of months and charging starting from $250 is better to buy some of the stuff like laundry, machine, dryer machine from Home Depot and if anything happen, you true I’m by the new one which for $500 it’s gonna be my last purchase from app and I gonna let all my friends know about we purchased a speed queen dry machine is almost 9 months but they told us we have three years warranty. The machine is not working well, but they telling us the service charge is 250 they coming the final problem 250 they going the parts gonna be free again they coming they might gonna charge you up to $500 for exchanging the part it’s gonna cost me more than what I can buy in Home Depot. Let’s work one or two years is worth it better than purchasing from abt.
No more abt thank you
Let me begin by saying that ABT Appliances has a life long customer with me and my family and furthermore they are the only appliance store that I would ever recommend.
Here is my story, after just short of 8 years my $2500 refrigerator just decided to stop working causing me to lose hundreds of dollars worth of food. After contacting the manufacturer I was passed off to their authorized service technicians to address the issue.
I was informed by the techs that my issue was in the sealed system which was under a 10 year warranty. 6 weeks, 5 visits, $575 dollars later I was still without a refrigerator.
Not to mention that I was forced to buy a garage unit as using an ice cooler was getting old.
Finally after 5 weeks of throwing parts into my unit the technician ran out of ideas and on the 6th visit the service company sent a hatchet man out to pronounce my refrigerator “unrepairable”.
After complaining to the manufacturer they finally offered to replace my broken refrigerator with a new one. In haste, and with very little time to research their offerings I chose one over the phone with one of their “resolution team” associates.
However after about 25 minutes of placing the order I contacted them back to try and put a hold on finalizing a decision until I had a chance to actually look at the units and gather some reviews.
I was told that it was too late to change the order and that unfortunately I would have to live with my decision.
At this point I decided to throw in the towel and just buy another refrigerator. I took a drive up to ABT where I purchased the fridge almost 8 years before to begin the search.
I was so angry and offended by the way I was treated by the manufacturer and the service company, not to mention how the whole fiasco played out that I thought I would at the very least vent to a store manager not expecting much in the way of satisfaction.
Here is where I was surprised. The appliance manager Randy Goldman patiently listened to my tale of woe. He offered some suggestions and then took his time to show me some replacement options and offer his opinions on various models. He then connected me with one of his salespeople John Babana who also helped me to understand today’s refrigerators and what to expect moving forward.
I was able to carefully and confidently select a replacement thanks to the both of them. Randy also went out of his way to extend a phenomenal price on the unit and offer an extended warranty at a reduced cost as a goodwill gesture for everything I had been through. They even had the unit delivered and installed the next day and hauled away the old unit without cost. They treated me with respect and kindness, something rarely seen in today’s world.
My hats off to Daniel and Modesto in truck #2029 for a flawless delivery and installation.
As far as the replacement refrigerator, I chose a GE Side by Side model # GSS25IYNFSS and couldn’t be happier.
Fingers crossed it lasts at least 8 years.
But one thing is for sure, if ever I need another appliance I will only shop ABT.
Thanks to everyone for their help.
Read my review if you like stories. I’ve been shopping at Abt for years. It’s to the point I can’t even count the number of accounts I accidentally created with them with different email addresses and phone numbers from the different stages of my life. The reason why I feel so loyal to this company is because the standard of care and feeling of responsibility the owners seem to have for their customers. This is where the story turns. I had my first, I’ll call it “unfavorable” experience earlier this week when a product I had purchased 3 of, was not working the way I had expected. I went back to the store to sort it out and because the issue with the product made a pretty big impact, I came in frustrated and devastated. I was literally crying speaking with a tone of frustration, that most people would probably have been deterred by me. Not Louie Igyarto. He let me get all my frustration and concerns out and then he told me how bad he felt and that he didn’t want me to cry. I actually felt so seen by him in a way only my therapist usually makes me feel, haha! He then offered a solution to me right away with his managers approval and I left feeling incredibly grateful. Then my second “unfavorable” experience happened but this time my issue was with a service employee. My dad had a dash cam installed yesterday but did not receive the amazing customer service my husband and mom received when they had theirs installed. When my mom and husband had theirs installed, they raved about how patient and kind their technicians were and how they were educated on their purchase. Not my dad. My mom and dad came to me today and asked me to install the app and explain the process to my dad because it was not done for him, even when he asked. Apparently that tech was also rude when speaking to my parents. I didn’t really know how to use the app either, so we went back to the store and I asked for help but used my moms car since hers got disconnected (we think from lack of use). I unfortunately ended up with the same technician my dad had, and he was so mean and unwilling to help. I have no idea what his deal was. I didn’t even know he was the same person that my dad interacted with until he told me himself in a rude way. I felt fed up and thought maybe this was it for me and Abt. I was so sad thinking my family and I may no longer feel comfortable shopping here anymore. Abt has helped furnish many homes and cars in our family, so it felt like losing a trusted friend. I then remembered amazing Louie. I knew I couldn’t just move on to a cold hardened big box store when sweet amazing Louie is whom I can purchase from. So I decided to go back to the store to give some feedback. I just felt so wronged that I had to share my feelings and experience in order to move forward. I spoke with the manager James Senne who immediately apologized for the experience and asked if he could help me resolve anything. He seemed so genuine and authentic in wanting to make me feel better and that he cared about my feedback. It’s a reminder that Abt is different than other stores and the reason why I will keep coming back and why I will recommend the store to anyone. Moral of the story is that Louie is who you want to make all your purchases with. He actually cares and it shows in the most empathetic and authentic way. I think he is only in the mobile or car accessory department but I don’t care; buy it all from him. James as well, he has an amazing ability to make someone feel appreciated even though I started my conversation with him with so much anger. Shoutout to Jake at the service desk as well for being so kind, patient, and eager to help. Those 3 are the perfect representation of commitment to great customer service. I hope the company truly recognizes them as the perfect representation of why Abt is so successful.
Update: This review prompted an escalation and the team worked hard to coordinate an expedited shipping and helped resolved the lack of communication issues and honored the original delivery promise that was listed on their site - appreciate everyone who helped.
I thought I purchased a range from these guys as my VISA posted the charge, but then two days later they email me telling me the change didn't got through and I needed to initiate a bank transfer. After 4 days of emailing them to explain the issue they just said it went though, offered no explanation, no clarifying email, no emails or communications at all. They finally acted on dispatching my delivery but their shipping company Ryder does not provide any level of detailed tracking. The promise message on the website showed it under 2 week but having called the shipping company they said it would be at minimum 3 even after the item left their warehouse. I called them to get more clarity on why this would be the case and an agent informed me they would be in touch but again nothing.. not a call, not any email not a peep. I honestly don't know if something happened to them lately but i really struggle to understand how these guys have anything above a 3 star rating. I will never buy from them again and I will never refer anyone to them.
If the expectation is that I pay over 2k for a product then I just wait in total darkness for any word on delivery for about 3+ weeks I would challenge someone to tell me how this is different than ordering any product from Sears Roebuck in the 1880's. We have rockets that go do outer space land themselves, global translation in our pocket, an armada of satellites roaming the earth sending us real time logistic data and these guys can't produce any emails about even the transaction that took place, the status of my shipment of the decency of a follow up phone call.
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