Be happy
one of the most popular budget airlines in Southeast Asia .Asia is not wast be happy otherwise ??? I love this airline .if you lose than suffer,? I am travelling this airline from years
关于 AirAsia
数据更新- 网站
- www.airasia.com
- 分类
- 旅游度假
- 所在地
- 马来西亚
- 状态
- 待认证
- 近 12 个月
- 231 条评价
- 差评回复率
- 0%（0/252 条）
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AirAsia靠谱吗？
AirAsia（www.airasia.com）在 OK.one 的综合评分为 2.2 分（满分 5 分），基于本站收录的 369 条用户评价，属于旅游度假分类，口碑较差。54% 的评价为 1 星，差评比例偏高；商家尚未回复差评；评价主要围绕客户服务、价格。数据最后更新于 2026-10-25。
评价综述
AI 生成Most reviewers were let down by their experience overall. Customers frequently complained about unhelpful staff and poor customer service, noting long wait times and difficulties reaching a live agent through automated systems or chatbots. Travelers also experienced unexpected extra charges and a frustrating booking process that made managing flights and changing schedules extremely difficult. Though some reviewers were happy with the cabin crew and short-haul flights, a few passengers found the staff to be surprisingly accommodating during unexpected travel situations. Consumers occasionally mentioned that basic flights operated smoothly when everything went according to plan without major disruptions. People noted that clean aircraft and professional onboard personnel improved parts of their journey.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Great value airline
We flew from Kuala Lumpur to Bali in June 2025 and it was problem-free. The return flights were good value; check-in was hassle-free and the inflight journey was fine. We had booked a discounted package for one leg of the journey that included a meal; which was small but tasted OK. The package also included a duty free offer where we received four vouchers worth MYR 50 each if you spent MYR 80 on inflight duty free. Our package included 20KG baggage so our hand luggage was tiny. Getting through to security had minor delays at noth airports because people with non-compliant hand luggage held everyone else up. On our return flight we noticed that people were quick to change seats and grab other seats, which irritated me a bit. The window seat next to me would have been free but a large woman jumped in at the last minute and then kept banging my elbow for 3 hours. Overall for the price paid the flights were great. No delays, no problems.
I really loved my flight from kul to…
I really loved my flight from kul to phuket (10.05 am ) 19/6/2025. Great hospitality by cabin crew pattara in our flight ak 832. Keep it up
No place for hand luggage under a seat, terrible food
I cannot lift up my hand luggage because I have cervical spine discs herniations. Initially, I wanted to put my luggage under a seat, There was not enough space under a seat, but it still was possible to squeeze in my luggage. Female workers offered help with putting it on the head shelf. However, when I was going to leave a plane, a male worker hesitated to help me. He started lecturing me that I should not use this luggage (if I cannot lift it), that my hand luggage is too big for under a seat. I feel that he crossed my boundaries. I don’t have to explain him that I use spinner suitcase with wheels on purpose so that I do not have to carry my laptops in a backpack, straining my neck. You should have a solution for people like me who cannot lift up a 7 kg hand luggage, so that we do not risk our health and do not have to listen to lectures from an arrogant male staff. Also, your food has become inedible, extremely oily and salty, low quality or old ingredients like rancid noodles in Pad Thai.
Nice company
I was expecting some kind of service and seats like on Ryanair/EasyJet but is really better than them and really more affordable, didn't have anything bad on the experience, it totally exceeded my expectations! I got a couple of flights while in Asia with them and didn't had a problem in any of the flights.
Exelente service
After buying AirAsia flights I see all the bad reviews for this company, but my experience with them has been excellent. We flew from Singapore to Langkawi and back from Langkawi to Kuala Lumpur, all on time, respectful staff and no hidden extra charges. Very good service with airport staff. When our flight was delayed we were offered to change the ticket to an earlier flight at no extra cost. Would fly AirAsia again, however I can only recommend them for shorter flights as there is not much comfort and several of the seats were not adjustable.
I can see all the bad reviews for this…
I can see all the bad reviews for this company but my experience of them has been excellent Now done about 10 flights and all on time, respectful staff, and no hidden extras (Beware Thai lion)
I was flying from Bangkok to Da Nang on…
I was flying from Bangkok to Da Nang on 6th Jan 2025, when I went to check in there was a problem with my visa for Vietnam. The young lady and gentleman at the check in desk went above and beyond to help me get sorted. They were so helpful and kind. I didnt get their names but the man finished work about 5pm. They helped me get an emergency visa. So grateful.
Great lost and found service
Thousand thanks to the Air Asia team who promptly and very generously sent me my bag with all my valuables, which I had left at the departure airport, to the destination airport within 6 hours/with the next flight. I'm so grateful!
Flight from KL to Penang
Flight was quite smooth from check in at KL airport to boarding. Staff were polite and professional. Would use this airline again for future trips in Asia.
AirAsia online is amongst the worst in…
AirAsia online is amongst the worst in the aviation business. Errors, often related to systems breakdowns. Scam-like refunds that seldom are refunded. A rudimentary Boo online assistant that AirAsia calls AI (seriously?). Their Facebook appears not to be managed by anyone and is plagued with scammers pretending to be AirAsia agents. The ground and air service is actually ok but they are massively hit by everything online that is substandard. Time to move on. Thai Lion Air and others have a far better online system.
Useless vouchers
During my journey from BKK to PER via Kuala Lumpur a 5+ hour delay to flight D7 236 last December turned a 2 hour connection into a night sleeping on the airport floor. I was sent a travel voucher for 200 MYR which I am unable to use for any flight out of Bangkok which is always my required starting point. There appears to be no means of obtaining benefit from this voucher even booking the same route as the one for which the problem arose. I have had absolutely no acknowledgement or response to the polite messages I sent
Nothing to complain about
Nothing to complain about, everything went smoothly in my experience, from booking to landing.
Wherever I fly I had never a problem
Wherever I fly I had never a problem. Neither when purchasing a ticket nor when checking in.
No problems for me
I fly two time in month and have no problem
Poor experience
Poor experience. First time flight with AirAsia. My wife and I checked in together and they sat us seperate on purpose. How strange? We flew 100s of flights in the past with other airlines and this is our first separation.
Easy experience for internal flights
For internal domestic flights to get to Thailand I had a pleasant experience. The reviews had me worried but I was able to check in Easily and get my luggage. This is like your basic Ryanair/easyjet flight.
Unprofessional time setting.
Unprofessional time setting. Boarding time at 5:20, flight at 6. I arrived at the gate at 5:48 thinking I could still catch up since I'm still within the BOARDING TIME( a duration of time for customer to pass the last check point and guided to the plane). I missed the flight. Figured that for the flight I'm on stated on their T&C that gate will be closed 20 min b4 flight. So why is the boarding time 5:20 and flight is 6? Exactly 20 min b4 he gate is closed like what. Fix this. Make the boarding time like 4:20 or sum. All in all, fix the boarding time duration.
rude staf
rude staf. went to sigapore, ask few questions on the chang-i air asia check in crew. very rude and do not care for customer
Company trick to make more money…
We book together with my companion a return ticket DMK-CNX, booking made on same day, same time, 1 month in advance… And Air Asia cannot seat together on this flight? Seriously? On the first leg, the seat beside the one allocated to my companion was free. I decided to buy this seat change. The immediate conclusion is Air Asia trick its customers as they seat couples to force them to buy ad-on seat… make your customer spending more money, even it is because you trick them, that is the key… On the return flight, same. We decided we will travel separately. We do not want playing this game. Not fair, not nice, not customer orientated, no respect…
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