It's good
If we put all the bad comments aside. I had no problems in my journey from bangalore to bagdogra. It was a very smooth flight.
关于 AirAsia
数据更新- 网站
- www.airasia.com
- 分类
- 旅游度假
- 所在地
- 马来西亚
- 状态
- 待认证
- 近 12 个月
- 231 条评价
- 差评回复率
- 0%（0/252 条）
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AirAsia靠谱吗？
AirAsia（www.airasia.com）在 OK.one 的综合评分为 2.2 分（满分 5 分），基于本站收录的 369 条用户评价，属于旅游度假分类，口碑较差。54% 的评价为 1 星，差评比例偏高；商家尚未回复差评；评价主要围绕客户服务、价格。数据最后更新于 2026-10-25。
评价综述
AI 生成Most reviewers were let down by their experience overall. Customers frequently complained about unhelpful staff and poor customer service, noting long wait times and difficulties reaching a live agent through automated systems or chatbots. Travelers also experienced unexpected extra charges and a frustrating booking process that made managing flights and changing schedules extremely difficult. Though some reviewers were happy with the cabin crew and short-haul flights, a few passengers found the staff to be surprisingly accommodating during unexpected travel situations. Consumers occasionally mentioned that basic flights operated smoothly when everything went according to plan without major disruptions. People noted that clean aircraft and professional onboard personnel improved parts of their journey.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Never had an issue with AirAsia before…
Never had an issue with AirAsia before and flown with them many times, just a typical budget airline.
Bad experience
Had a nightmare of a flight :( At KL airport I went through security and bought a large bottle of water for the plane, just before boarding the plane we had to go through security again so me and loads of others had to chuck out the bottles of water into a large green bin which was full of water bottles (awful set up!). Our Plane was 2.5 hours delayed waiting on the runway and then when we took off I wanted to buy some water and food but the staff would only accept cash so I could not buy anything :( I have travelled all around the world and never not been able to pay by card on a plane. Friendly staff but but what an awful day
99% perfect (1% goes to the 7kg luggage policy)
Besides the rule about carry on luggage, which is ridiculous (7 kgs) and luckily ignored by the staff at boarding, this is an excellent airlines! I am flying with them at least twice a month, and the check-in staff and young FA are super anticipating and friendly. This is the bes low cost airline to fly within Asia (at least from SGN, HAN, and DMK). I recommend!
The best airlines
This company is the lowest price ticket i saw.the seat was comfortable and the food is delicious.
Very efficient and low cost airline
Very efficient and low cost. They are a real pain to get into contact with, should you have an issue. The seats and extremely small as well.
Great flight with Air Asia as always
Great flight with Air Asia as always! Great staff and the flight was on time. Will absolutely recommend to fly Air Asia! Have travel some different airlines in Asia, and many of them are very good. The only airline I wouldn’t recommend is Bangkok Airways. Will never fly Bangkok Airways again. Especially due to not well informed check-in staff that didn’t have the knowledge about international destination policy, very unfriendly staff, flight delays and very old and not clean planes. When I fly Air Asia there are so clean planes, so great well informed staff, so great service and it’s definitely one of the best airlines in Asia you can fly with. Thank you again Air Asia for making it so nice and comfortable for your passengers from check-in to landing! Very great! 5 star service,, excellent!
AIR ASIA now uses Kiwi for bookings and I'm not happy
Apparantly air asia has teemed with kiwi to do all there bookings. I tried 3 different air asia sites and they all say bookings powered by Kiwi. I am not happy. I thought I was booking with Air Asia directly. Looked like their website airasia,com. So I booked, smoothly, and paid smoothly. I got my e ticket. Next day I get email that they could not book two of my seat requests and would refund. I have 4 flights. They did not tell me which flights were affected. Gave no good reason. Did not suggest how I could add later or what to do. My e ticket was not yet updated. There seem to be three different air asia booking sites. On two of them my bookings did not show under my bookings-freaked me out. Other site I found my bookings. Tried to see about seats and they showed that my seats were all booked and I could not see anything to change them. Customer service is a joke. Its a bot and every inquiry made I got " interface with card or cancel" I have no idea what that means, so I could not even talk to %^*(^ bot. I booked and paid for those seats because they offer more leg room, I am a senior. I can't call them because I cannot hear well. I'll just have to take what I get at airport. Thank god they are only 1 hour flights. I have traveled on Air Asia many times and no problems, fair price. I have not for 3 years and I find that you have to use Kiwi, and also the reasonable prices are not so reasonable now. (even without all the extras they try to add on). In future I will seriously look at other airline options. Date of experience: March 02, 2023
flights cancelled
I use them sometimes, because there is no other choice but out of the last 5 flights, they cancelled 3.
Great value flights and friendly staff
Great value flights and friendly staff. It's hard to be a airline company and you handle it with grace.
Singapore to Bali
Flew Singapore to Bali return. Was worried about delays because of the bad reviews, but it was fine. Nothing to complain about.
helpful lady at checkinn
Very helpful lady at check Inn from davao to Manila the 20 og jan.at 1810 hrs. Made sure to give me the best seat. Being 6ft 9 inch tall was a great help
Affordable price for my budget
Flew to Australia and back from Auckland with no hassle. Affordable price for my budget and I find my flight a breeze because it feels like the plane flew faster than normally was with other flights I've been with.😃 Great customer service by the hostess and very helpful. I will definitely fly Air Asia again,😃
First time in 3 years using Air Asia…
First time in 3 years using Air Asia again. In the past I changed to other flight carriers for fear of flight delays especially if it was for work. This time, on a short break, I thought I’d give it a try again. I’m on the runway, the air conditioning is not working and they have to return to have the plane checked. The flight is already 50 min delayed. The captain apologised for the discomfort, hence 2 stars instead of 1. It may just be bad luck but their flights seem to be perpetually late! Don’t think I’ll be using this airline again anytime soon. Hugely disappointed.
Air Asia services are par excellence
Air Asia services are par excellence ! Right from their boarding ground staff till airhosts and FnB services,everything is excellent. I had one stopover flight from Hyderabad to Mumbai at 14.20 p.m via.Bangalore. Due to some foggy weather in Banglore ( from where it was coming from), our Hyderabad to Bangalore initial flight got delayed by one hour with estimated departure time at 15.20 p.m. Our connecting flight from Bangalore was showing boarding of 16.35 p.m Which was seemingly difficult to make it. We were 4 transit passangers for Mumbai. The boarding pass issuer person in Hyderabad was so caring that he immediately called his head Mr.Isaac and they coordinated with Bangalore staff, gave our names ro Bangalore staff and pacified all of us by assuring all of ours safe landing to our destination ( Mumbai). They informed Hyderabad gate staff also.Provisionally They called upon our names and took our consent for re schedulung our booking just in case if we miss the connecting flight. In the flight couple of tines, once the hostess n then the host briefed us to deboard on priority and informed is to immediately head tobwards transfers and get in touch with Air Asia staff. Having deboarded fast, at Bangalore gate also, gate staff had holder back the bus, just for us, They quickly helped us head towards flight. We realized that the flight was beholder late for us n our luggage. Only once all transit passangers boarded, the connecting flight took off. Thus all the staff were well informed in advance and more than happy to help in the entire journey. And to top it up, f n b on board was also a great experience. I would definitely frequently fly Air Asia and highly recommend this flight. M much thank ful to Issac n ground staff team at Hydearbad once again .
AIRASIA VOUCHER REDEMPTION PROBLEM
We wanted to redeemed the voucher but after all it appears error. When we email, the reply we got from AirAsia is there is a limited number of seats available on each flight which is still can be consider. However, the travel voucher is only applicable for the BASE FARE and does no include other relevant charges. The problem is why when we cant to claim and redeem the money that we use for the flights, its like we’ve been control from using it. From our company, we do have four Member Id dan 4 vouchers that amounting to RM 52,601.73 in total. We do request for CASH REFUND if we cannot use the voucher. As stated above, basically the voucher can be considered as our money, but we’ve been controlled when we wanted to use our own money like we only got the BASE FARE and does not include other charges which that is not acceptable. Please consider this is a serious issue that need to be settle. Thanks
Very happy with Air Asia.
I have flown with Air Asia since it started when it was just a tin shed at the airport in KL and have been more than happy with their overall flights and service. Sure they are a low cost airline and I'm sure there will be times when things don`t go to plan, but for the price i have paid for flights they are fantastic. Cannot wait till they resume service back into the Gold Coast.
Pleasant and On-time
I flew from Colombo to Kuala Lumpur and this was my first time with AirAsia. Had a bad gut feeling seeing all the negative reviews but was pleasantly surprised with the precise timing and hospitality provided. No delays and no hassle.
Air Asia is just pathetic
Air Asia is just pathetic. We were traveling in a group of 6 including an infant and on check-in the executive didn’t even bother to ask us or allocate the seats together as courtesy. All of us got separate seats and it was a nightmare to travel with a baby and no support from my family cause of these seats. Even some exemptions in the baggage allowance was close to nothing. Overall we felt the staff was not cooperative and the rules were way too stringent. Never ever going to travel by Air Asia and would never recommend it to anyone.
Customer service at its best
Sometimes things go well and then it deserves good feedback! My flight from Krabi to Chiang Mai was delayed, and I told the ground staff that I was afraid that I wouldn’t make it in time for my bus to Pai. They gave my luggage a priority tag and upgraded my seat. We also got a voucher for the restaurant. When I arrived in Chiang Mai the staff there helped me as well, and I was able to make it in!
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