Don’t consider them. PLEASE stay away !
Booked an initial island hop. Made a mistake with the booking. Tried to change. IMPOSSIBLE to deal with. AI is USELESS. lesson learnt
关于 AirAsia
数据更新- 网站
- www.airasia.com
- 分类
- 旅游度假
- 所在地
- 马来西亚
- 状态
- 待认证
- 近 12 个月
- 231 条评价
- 差评回复率
- 0%（0/252 条）
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AirAsia靠谱吗？
AirAsia（www.airasia.com）在 OK.one 的综合评分为 2.2 分（满分 5 分），基于本站收录的 369 条用户评价，属于旅游度假分类，口碑较差。54% 的评价为 1 星，差评比例偏高；商家尚未回复差评；评价主要围绕客户服务、价格。数据最后更新于 2026-10-25。
评价综述
AI 生成Most reviewers were let down by their experience overall. Customers frequently complained about unhelpful staff and poor customer service, noting long wait times and difficulties reaching a live agent through automated systems or chatbots. Travelers also experienced unexpected extra charges and a frustrating booking process that made managing flights and changing schedules extremely difficult. Though some reviewers were happy with the cabin crew and short-haul flights, a few passengers found the staff to be surprisingly accommodating during unexpected travel situations. Consumers occasionally mentioned that basic flights operated smoothly when everything went according to plan without major disruptions. People noted that clean aircraft and professional onboard personnel improved parts of their journey.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
I don’t even want to give one star.
I don’t even want to give one star. Don’t buy. They will charge you for 1800 bhat even if your handcarry 8kg which they wrote officially 7kg. They weigh your handbag + handcarry luggage. No other airline do that.
This airline is a nightmare
This airline is a nightmare. They cancelled my flight from Kuala Lumpur to London and after 1 month I am still waiting for my £400 refund. I tried to contact them multiple times, but apart from the useless AI both, it's impossible to reach a human. Don't book flights with this company!!
Staff were rude
Staff were rude, uncompromising with luggage, only allowing me to pay on credit card and nearly made me miss my flight. Terrible comfort of seats on plane, anal rude staff. Such a terrible flying experience
AirAsia cancelled my flight and I am…
AirAsia cancelled my flight and I am still waiting for my refund. I requested the refund in June 2026, and despite repeatedly contacting AirAsia, I am continually told that it is “working on it”. I have received no clear explanation of when my money will be returned. This is particularly disappointing because AirAsia cancelled the flight, not me. I would simply like my refund returned and a clear answer about when this will happen. I work for the one of the biggest uk travel agencies and never experienced customer service like it
one word for airasia is "thieves"
one word for airasia is "thieves", when you go to payment the "sorry the fare has increased" The last couple of booking made for my wife and myself, we are sitting apart as we did not pay for seating, booking was on one ticket.
MONEY THEIVES
Absolutely fed up with the lack of communication from Fly AirAsia! Booked a package holiday, my flight there was cancelled and booked the following day (meaning we pay for a hotel night we dont get to stay) so I canceled the whole thing. Flights refunded, hotel refund only offered as a credit and only if I replied within 7 days. I replied within an hour, 8 days later I have heard nothing despite multiple attempts to contact them! Their AI chat bot is the most useless thing ive ever encountered! Seriously people, if you want to guarantee you'll get ripped off book AirAsia today!
Everything was as expected and on time
Everything was as expected and on time. We had flights from Istanbul to KUL round way between 15 and 31 of July 2026. We had additional domestic routes between Langkawi, Penang and Kuala Lumpur. Low cost flights, but comfortable as well as worth it. Preferred seat prices a bit expensive but we were lucky about auto selected seats. In flight menu, drinks and food was very cheap. You may check the prices AirAsia Move app. I can fly again for my next trip far east Asia.
We booked flights that were continually…
We booked flights that were continually cancelled and on each occassion offered a full refund. However because it was purchased through Expedia, Bo insisted refund obtained through booking platform. Each organisation insists that the refund is obtained via the other. The dispute continues after months and I've had to resort to a charge back from my credit card provider. Never again.
Flight canceled twice
Flight canceled twice, another delayed. Can't rely on this airline if you want to get somewhere on time.
Do not book with them!
You have to type "Talk to Agent" several times to get out of the AI bot loop hole. The airline refuses to refund me money they promised they would. They keep sending me back to my travel agency. No possiblity to save the chats and no European phone number or email adress. If you want to donate money, go ahead and book with this airline, otherwise do not book with them.
I wish I had looked at the reviews…THEFT OF MONEY
I wish I had looked at the reviews before I travelled, as they are a true representation of how abysmal this company is. They rescheduled my flight twice. On the second reschedule, they offered a refund, which one person in the booking wanted to do. They accepted a refund was due but repeatedly refused to provide it due to a very slight name difference. I provided a copy of my driving licence, and they STILL refuse to provide it. They've asked for a ridiculous bank statement, as no one would share that private information, which can be subject to fraud. GIVE ME MY REFUND. SCAM ARTISTS.
Very bad airline shame on them
Very bad airline shame on them. Bad name for Malaysia. Flight was on 3pm then boarded but somehow plane got problem and wait for 2 hours before people start angry complaining then only they ask to disembark and wait until 6.30pm for another flight with no details of boarding/departure time. We go pray for a bit due to their lateness and we came back at 6.35pm they already close the gate but the plane still there. Staff say cannot open anymore and have to buy another ticket ?! wtf moments ! just want to take our money
Disappointed with this company
Disappointed with this company. No smiles from staff, quite a basic flight with no frills..We have to do everytjibg ourselves on a screen: check on, print and add tags to luggage and drop luggage. When the machine can't read your tag, there's no one to help you. Finally you waste time queuing to try and sort your lugagge. Bad customer service: you just feel like you bother the staff. Delay for my flight of 45 min. Firefly is much better!
Very disappointing customer service
Very disappointing customer service and booking experience I am extremely disappointed with the way AirAsia MOVE handled a simple baggage and booking issue. During the booking process, I selected an additional 5 kg of checked baggage for one passenger, at a price of only EUR 1.60. However, due to what appears to have been a problem with the booking system, this additional baggage was not reflected in my booking afterwards. I contacted AirAsia customer service several times to explain the situation. Instead of simply adding the 5 kg that I had already selected, I was offered an upgrade to 25 kg for both passengers, at a significantly higher price. I clearly explained that I only wanted the additional baggage for one passenger, and that I had already selected the 5 kg option during the original booking process. Eventually, AirAsia upgraded the baggage allowance to 25 kg, but I was still asked to pay an additional LKR 1,260. And unfortunately, the problem did not end there. When I finally had to make the payment, the total price had increased by approximately EUR 10 compared with the price I had originally been expecting. So, when looking at the final situation, I ended up paying around EUR 10 more than the price that can now be calculated for the booking, while also having to pay an additional baggage fee for something I had already selected during the original booking process. I want to be clear that the amount of money involved is not significant. My dissatisfaction is about the principle and the way the situation was handled. I had selected the baggage option during the booking process. It then disappeared from my booking, apparently because of a technical or booking-system issue. Instead of simply correcting the error, I had to spend time contacting customer service, explaining the situation repeatedly, and ultimately paying additional money. I travel regularly and have never experienced such a frustrating situation with an airline over such a simple issue. What disappoints me most is not the EUR 10 or the baggage fee itself, but the feeling that the customer has to bear the financial consequences of a problem that appears to have originated from AirAsia's booking system. This experience has seriously damaged my confidence in AirAsia MOVE, and I will think twice before choosing AirAsia again in the future.
I would give a 0 star if it existed
I would give a 0 star if it existed. So my handcarry which I managed to bring here using the SAME AIRLINE, is rejected here for handcarry. How the hell this happens I have no bloody idea. The worst part is that they made me put it in the box to check and IT FIT. They then made up a reason that the handle was poking out by half a cm. Using that excuse, They force it there without time for me to check, resulting in no charger for me. Now I have to spend 6 hours at the airport with no charger. Screw you.
4 star for keeping things together for…
4 star for keeping things together for a flight where I lost my passport between the manual ID checking and gangway during boarding. Staff were accommodating to answer my question. At the end it was a passenger who handed it to the air crew and when I got to the plane I spotted my passport and they handed it over to me. It's not all credit to AA I know, but they had time for brief enquiries.
To the Customer Experience Team,
To the Customer Experience Team, I am writing to express my extreme frustration regarding the unacceptable level of service and gross inefficiency I experienced while checking in at Kuala Lumpur International Airport Terminal 2 (KL T2) for my flight to Seoul. Despite completing my mobile check-in and successfully printing my bag tag at the kiosk to save time, the process of simply dropping off my checked baggage turned into an exhausting and highly disruptive ordeal: Repeated Misdirection: Although official airport signage and staff indicated that my flight to Seoul was open for check-in, I was redirected to three separate counters just to drop off a single tagged bag. Refusal of Assistance: Staff at multiple counters were completely unwilling to verify my details or process my checked bag, passing the responsibility along rather than resolving the issue. Failure of Self-Service Systems: The entire purpose of digital check-in and self-service kiosks is to streamline the passenger journey. Instead, poor ground operations completely defeated the convenience of advance check-in. Excessive Delays: Counter service was painfully slow, causing unnecessary stress and wasting significant time prior to boarding. Navigating multiple counters for a basic transaction that should take under two minutes is unacceptable for an international transit hub. I request that you investigate the staffing and queue management protocols at KL T2 during this shift, address the lack of staff accountability, and ensure clear, accurate counter assignments for flights to Seoul moving forward. I look forward to hearing how your team intends to rectify these operational failures to prevent other passengers from experiencing the same delay and frustration. Sincerely, HooiChoo Cheah D7 504 Aug 06, 2026 +1(208)891-0254
Absolutely terrible
Absolutely terrible. AskBo (AI support) is a nightmare and a method to shield airasia from any customer support. If you ask for a realy person too often you get completely blocked. Never book with airasia, they rob your money, reschedule youre flight and then for refund you have to deal with an AI that is (probably on purpose) never gonna help you.
A total disaster paying for handicap…
A total disaster paying for handicap assistance BANGKOK to PENANG.I had to fight stairs getting on and off the plane. The worst experience ever. On top of that there was nobody to help at arrival in Penang. I was in unbelievable pain when I reached passport control and the rest of the day.
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