Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the smooth purchasing process, highly efficient communication with suppliers, and consistently good product quality across all multiple orders. Many buyers also deeply appreciate the helpful support provided by agents, secure packaging, and reliable tracking services.
However, some customers also noted significant issues with severely delayed shipments, unsealed boxes, and missing components. People additionally mentioned receiving defective items, encountering unhelpful sellers, and facing difficult obstacles when requesting refunds or resolving disputes. Others expressed deep frustration regarding inadequate customer assistance when serious problems suddenly arose with their valuable purchases.
"Alibaba's dispute resolution system is a total joke.
"Alibaba's dispute resolution system is a total joke. Alibaba resolves disputes by issuing an ultimatum and then hanging up the phone. They offer you a 90-day trap instead of a real refund, and when you tell them you won't accept it, they simply reject your email. Their motto is clearly: 'We take your money, and you keep your opinion to yourself.'" Regarding your request for clarification on the USD 500 credit, please find the details below:
Nature of the Credit: The USD 500 credit is issued as platform credit to your Alibaba.com account balance. It is not a cash refund to your original payment method (credit card/bank account). This credit can be used toward future purchases on Alibaba.com.
Terms and Conditions:
You may check the credit amount/validity in My Alibaba > Coupons and Credit. At Credit Section.
Important note: All discounts (includes coupons & credit) can be combined used in your future trade assurance order as long as your order exceeds the minimum amount of USD 0.30. It valids for 90 days.
Regarding your concern about leaving a review, we understand your desire to share your experience with the community. However, review permissions are tied to the order status and protection period. We appreciate your understanding on this matter.
If you would like to accept the USD 500 credit, please confirm by replying through the dispute page, and we will proceed with the application immediately.
We value your feedback and are committed to improving our dispute resolution process. Your input helps us identify areas where we can better serve our buyers.
Thank you for your understanding.
Best regards,
Alibaba Dispute Team
------------------------------------------------------------------
From:dispute
Send Time:2026年9月17日(周四) 18:31. Dear Alibaba Dispute Team,
Let be clear: your current offer is nothing short of pure extortion and blackmail. Forcing me to accept a 90-day store credit on a platform where I have completely lost all trust is an unacceptable business practice. You are effectively forcing me to spend more money with you just to get my own funds back.
I refuse to be blackmailed into making future purchases.
I demand that you either:
Issue a full cash refund of $500 directly back to my original payment method (credit card/bank account).
Extend the validity of this credit to a minimum of 2 years, giving me actual time to consider using it.
If you maintain this rigid 90-day trap, I will reject it immediately, escalate this dispute to the highest internal levels of Alibaba management, and report this predatory practice to consumer protection authorities.
Update the proposal immediately with a fair solution.
Best regards,
V V tor., 15. sep. 2026 ob 11:34 je oseba dispute
18. sep. 2026, 12:10 (pred 22 urami)
Za jaz
• This is a system generated email. Please do not reply to this email directly.
• Any feedback or response to order dispute on Alibaba, please submit through our Complaint Center or Trade Assurance order dispute webpage.
• The login ID and password are the same as your login ID and password on Alibaba.com
• 该邮件为系统邮件，请不要直接回复此邮件。
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• 登录ID和密码与您在Alibaba.com上的登录ID和密码相同
Alibaba.com 回复2026-09-20
Hello, we're sorry to hear about your experience. We understand your concerns about the resolution offered and your desire for a different outcome.
Please contact our support team at https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz and provide your order number. The team can review your case further.
Thank you for sharing your feedback.
A second negative review about Alibaba.com within just a few days.
This time, I received an email stating that I had been granted a full refund as compensation for a late delivery. I found it strange, so I contacted their customer service. I couldn’t speak to a human agent — only their automated chatbot.
The chatbot clearly stated that I had received a full refund as a “guarantee compensation” and that I should wait one or two business days for the money to appear in my account. It also explicitly said that this compensation was independent from my right to request a regular refund. I saved screenshots of everything it said.
After waiting several days and seeing nothing in my account, I contacted customer service again. I was interacting with the chatbot when I finally got the option to speak to a human agent. The agent then told me that the chatbot had provided inaccurate information and that no such compensation existed.
This means their chatbot gave me a large amount of incorrect information — and Alibaba does not stand behind what their own automated system tells customers.
Alibaba.com 回复2026-09-20
Hello, we're sorry to hear about your experience. We understand how frustrating it is to receive conflicting information between our automated system and a human agent.
Please contact our support team at https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz and provide your order details along with any screenshots you saved. The team can verify the refund status, and investigate the information you received.
Thank you for bringing this to our attention.
Responsive in a very prompt manner.
A very good platform for buyers and sellers who also are able via AB to communicate with each other directly.
Delivery and Tracking is also very well executed.
Product quality is also very good.
The service I receive at Shenzhen Meierwei Technology Co., is always great everything goes smooth and is very easy. The orders are always right on the mark, so I just order and forget about it. The products are always of very nice quality and always exceed my expectations.
Do NOT do business with Alibaba. These liars cannot be trusted. They received the money from my credit card company on 9/10/26 and as of today 9/16, they continue to lie and say they never received the money, but my credit card company gave me an "acquirer reference number" proving the transaction was completed. Now that I have proof, they ignore my emails.
Alibaba.com 回复2026-09-17
We’re sorry for the frustration and concern this payment issue has caused.
An Acquirer Reference Number (ARN) can help trace a card transaction, but it must still be matched against the relevant order and payment-processing records before the payment status can be confirmed. Please contact us through https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz and provide your order number, and any other payment details.
Thank you for bringing this to our attention.
Alibaba Trade Assurance is Fake Protection – International Scam Experience ($1,593 Lost)
Review:
I ordered goods for a total of $1,593 through Alibaba Trade Assurance in March 2026.
Order numbers:
• 20649196501045296
• 19944024501045296
Tracking numbers:
• CY016598961DE
• CY017283632DE
Both parcels were marked “Delivered” by DHL, but:
• There was no signature
• No recipient name
• No valid proof of delivery
bpost (the final delivery partner in Belgium) clearly confirmed in their support chat that the parcels never arrived (“Non”).
For more than 2.5 months Alibaba Mediation kept delaying the case with the same copy-paste answers. The seller lied and offered $0. Later Alibaba offered only $300 as a “goodwill” payment and threatened to close the case with $0 if I refused.
I provided all evidence multiple times (DHL tracking without signature, bpost chat, payment proofs). Still no full refund.
I also filed a police report and started a bank chargeback. After delivering all documents and the police report to the bank, they still delayed for weeks and finally told me it was just a “commercial dispute” between me and the seller.
Conclusion:
Alibaba Trade Assurance is not real protection. It is a marketing tool that gives buyers false confidence. When a real problem happens, they protect the seller and waste the buyer’s time and money for months.
I strongly advise everyone:
Do not trust Alibaba Trade Assurance for expensive orders.
Your money can disappear while they delay and offer ridiculous partial amounts.
I lost $1,593 and months of my time. Extremely disappointed and angry.
Alibaba.com 回复2026-09-18
Hello Gorki, we’re sorry to hear about the distress and frustration caused by the delivery and dispute process.
We understand your concern that the outcome has not addressed your claimed loss. We have located your order and are reviewing the details carefully. Please rest assured that we have escalated your case to the appropriate team and the relevant team will contact you directly.
Thank you for bringing this matter to our attention.
Great experience overall despite a local logistics issue
Supplier & Contact (Rosy): My sales contact, Rosy (Shandong Running Intelligent Co., Ltd.), was outstanding. She was extremely responsive, professional, and went above and beyond to support me throughout the entire process.
Product Quality: The 389 kg wood chipper arrived well-packaged and in excellent condition. High quality and matches all specifications.
Logistics & Resolution: We faced a minor issue with the local carrier (DSV) attempting delivery at an outdated address. However, Rosy stepped in immediately to coordinate with the freight forwarder, allowing us to successfully resolve the issue.
Conclusion: Thanks to Trade Assurance and Rosy's dedication, my investment was protected and the transaction was a success. I highly recommend working with this supplier!
Do not buy from here. This place is full with scammers. Customer support are absolutely useless. Site is a nightmare to navigate trying to submit a claim. Worst site ever.
Beware people’s. If something looks or sounds like it’s Too good to be true because it is.
This part is the edited part in response to replied to my review.
Zhenzhen Feihangxing Electronic
Registration # 91440300MA5HMGUB6R
This is the company scam me. Me and my 5 children’s took a year to save up to buy a Nord Stage 4 Piano for 1550.00 Canadian.
Turns out seller sent me Fake invoice and I paid them via e-transfer. Because of this there is nothing they do. Well alibaba many businesses over in the western world we paid via same method and never get ripoff.
You said you took things like this seriously then get me my refund from the business above. Proof to the world that how serious you take this kind of thing.
You can reply’s on here so the world can see the outcome.
Username : Sam WhoLol
Alibaba.com 回复2026-09-18
Hello, we’re sorry to hear about your experience and understand how frustrating it can be when you have difficulty navigating the claims process and getting support.
Alibaba.com takes reports of supplier misconduct seriously, but we need the relevant transaction details to review the matter and understand what happened. Please contact our team at https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz and provide your order number, and any relevant claim details so we can investigate further.
Thank you for bringing this to our attention.
Fantastic First Experience on Alibaba - Highly Reliable!
This was my first time ordering through Alibaba, and the experience was exceptional. I purchased a premium Coody 17.2 Pro inflatable tent bundle with 21 accessories shipped to Oman. The customer service team was outstanding—they customized my Trade Assurance contract precisely with Air Freight DDP terms to ensure transaction security and a hassle-free customs clearance. They provided packing videos, excellent tracking communication, and the entire 152 kg order arrived perfectly in just 2 weeks. Flawless product quality and professional service. Highly recommended!
My experience with Shenzhen Tuohai Automation has been nothing short of exceptional. For anyone seeking precision engineering, reliability, and true professionalism, this team is an ideal manufacturing partner.
The quality of their aluminum machining consistently exceeds expectations. The tight tolerances, fine surface finishing, and overall attention to technical detail reflect a truly high standard of craftsmanship.
Special recognition goes to Madeleine, who served as my main point of contact. Her dedicated support made the entire procurement process seamless. She demonstrated outstanding responsiveness, clear communication, and a proactive approach to handling every technical requirement.
Key Highlights:
Aluminum Machining: Premium quality, meticulous attention to detail, and flawless execution.
Lead Time: Rapid turnaround and reliable on-time delivery, strictly adhering to project schedules.
Pricing: Highly competitive rates offering an exceptional cost-to-quality ratio.
I highly recommend Shenzhen Tuohai Automation and Madeleine to any organization looking for uncompromised quality, efficiency, and dependable service.
I ordered items off there website It was the worst experience ever.I was scammed by a false tracking number. I showed that the item I bought was delivered 10 day before I ordered it.and the tracking number showed it was delivered 500km from where I live. still alibaba was asking for more evidence. How can an item be delivered 10 days before I orderd it. Alibaba assurance is absolutely worthless.
Alibaba.com 回复2026-09-16
Hello, we’re sorry to hear about this experience. We take reports of potentially incorrect tracking information seriously.
Additional documentation may sometimes be requested to verify shipment details, but we understand how frustrating this process can be. Please contact us at https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz with your order number so our team can review the tracking and dispute records.
Thank you.
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