Alibaba.com

Very professional and on time.

Working with this suppliers was easy and efficient. I recommend their products and great customer service.

Jonathan Ungov加拿大 · 写过 23 条评价 · 体验于 2026-09-10 · 发表于 2026-09-10

I was scammed again. GUARANTEED DELIVERY DATE IS A LIE, THEY GUARANTEE IS A SCAM

I was scammed again, this is the 3rd time they steal my money. This time I made sure to buy something with a guaranteed delivery date. It never shipped outside of China. So I asked for a refund, and they declined. It's a total scam, they show a guarantee that doesn't even exist. Why is Alibaba official website showing a GUARANTEED DELIVERY DATE of AUGUST 18 if the actual delivery date is in November? This is a total scam I will file a chargeback with my credit card. You even promise a partial refund for late delivery. Again, total scam. Let's take this one step at a time. Do you understand what the word "GUARANTEED" means? Ok then it says "GUARANTEED DELIVERY DATE" and this date shows Aug 18-22. We are now September 10, which is way outside of the "GUARANTEED DELIVERY DATE" So tell me, Alibaba scammers, what exactly is "GUARANTEED" in the "DELIVERY DATE"? Nothing? SCAMMERS

I bought from their supplier Guangxi…

I bought from their supplier Guangxi Nanning Mancal Trading Co. Ltd. a vestment that described it being embroidered (thread sewn on the fabric). I received a printed vestment. I wanted to return and request refund. I was declined because they said it got delivered on time and there is no damaged. Alibaba declined it as well when escalated to them. What happened to money back guarantee or return guarantee. They will not provide a return label and will refund the vestment even though their advertisement is deceitful - difference of embroidered and printed. Be careful when you buy from this seller. Their product is not what it is actually described. And you cannot return to get refund.

I'm happy with the products and service…

I'm happy with the products and service was good. I'm sad they didn't include all the products that were listed in their brochure. I had to re order from another supplier which cost me more money. I found out later that the missing products were inside one of the handles of another product so I'm very happy now.

I like that I can get things in bulk…

I like that I can get things in bulk the only thing is I'm a small business so the amounts on some are too much. I also wish that they would respond within 24hrs. I still haven't heard back from over a week ago and when I did the communication was short and left me still with questions on what and how to order. I understand that we are in different time zones but let's get better with the response time. Overall, I will be ordering again.......

Olga Reut美国 · 写过 1 条评价 · 体验于 2026-09-09 · 发表于 2026-09-09

BEWARE OF ALIBABA — I LOST BOTH MY GOODS AND MY MONEY

BEWARE OF ALIBABA — I LOST BOTH MY GOODS AND MY MONEY After what happened to me with THREE separate orders, I seriously question whether Alibaba’s so-called buyer protection protects buyers at all. Nearly $3,000 is involved. The goods were taken/returned as part of the dispute process, but I never received my money back. Alibaba then closed the disputes and marked the orders as completed. The result is unbelievable: I have neither the merchandise nor my money. And this is not even the worst part. Once the disputes were closed, Alibaba effectively became unreachable. Every attempt to contact customer support sends me to the same chatbot. The bot claims that a case has been created and that someone will contact me. Nobody does. I contact support again, get the same promises, and then complete silence. When this happens with THREE different orders and thousands of dollars, it becomes very difficult to believe this is simply an accidental customer-service failure. From a buyer’s perspective, it looks like a system where merchandise and money can disappear while Alibaba closes the case and hides behind automated support. It raises very serious questions about how disputes between sellers and buyers are actually handled and whose interests Alibaba is protecting. How is it possible for a company to advertise Trade Assurance and Money-Back Guarantee, take part in a dispute process in which the buyer loses possession of the merchandise, then allow the buyer to receive NO REFUND, close the case, and provide no meaningful way to reach a human being? Be extremely careful before trusting Alibaba with a large order. I trusted their buyer protection. I am now approximately $3,000 out of pocket, without the goods, with closed cases and a chatbot instead of customer service. At this point, the whole experience looks less like “buyer protection” and more like a system that can leave the buyer with absolutely nothing — while Alibaba simply stops answering.

Jose Rodriguez美国 · 写过 1 条评价 · 体验于 2026-09-06 · 发表于 2026-09-09

DO NOT BUY FROM THESE SITE

DO NOT BUY FROM THESE SITE, BE CAREFUL, I ORDERED A SET OF WHEELS THEN AFTER REVIEWING THEIR PRODUCT IT WAS BUILT WRONG NOT TO SPECS PROVIDED, THEY TOOK MY DEPOSIT AND THEY ALSO TOOK THE PRODUCT, THEY ARE FUNNY AND HAVE THEIR OWN MEDIATOR WHO DOES NOT CARE BOUT BUYERS. MY ORDER NUMBER IS 308740723501026275, MY CASE NUMBER IS 100051356199.

Amber Baker美国 · 写过 3 条评价 · 体验于 2026-09-09 · 发表于 2026-09-09

Never again

I will never order from Alibaba again. It has been over two months and I still have not received over half my order. Yes their prices are low but that is because you will pay huge shipping fees to ship to United States. And then pray you receive all of it.

oleg bel拉脱维亚 · 写过 7 条评价 · 体验于 2026-09-09 · 发表于 2026-09-09

Alibaba Group altered its checkout…

Alibaba Group altered its checkout software to hide complicity in transborder tax fraud and smuggling (Case ID: 1000386250131) The trilllion-dollar ecosystem of Alibaba Group has just provided definitive, automated proof of its own institutional misconduct. Following my formal forensic exposure of transborder customs fraud and systemic cover-ups by their dispute arbitration team, Alibaba Group has urgently rolled out a massive interface and software update across their checkout infrastructure for European Union consumers. The platform has hastily implemented mandatory tax deduction notices during checkout, explicitly subtracting European VAT from high-value orders and stating that the buyer must manage legal customs clearance independently upon arrival at the EU border. This urgent algorithmic adjustment is a direct, automated admission of guilt. By re-coding their software to force legal compliance now, Alibaba Group officially confesses that my current active case involved an illegal, un-monitored DDP invoice. In my dispute, the blocked merchant illegally collected the full tax amount directly into his pocket, completely bypassed the mandatory European digital tax deduction, and shipped a heavy 150 kg electric vehicle via a totally falsified waybill under the guise of "30 kg of batteries" to execute raw smuggling. Alibaba's internal arbiters spent two months playing dumb, intentionally ignoring my official state-secured Smart-ID evidence from the Latvian transport register (CSDD), and fabricating anonymous merchant statements to force me into physically collecting obsolete paper forms. They stalled time because they knew their platform permitted a severe financial crime. Your sudden software update cannot erase the immutable system logs or the interbank trail. My European bank, Citadele (Riga, Latvia), has already processed the formal international Visa chargeback reclamation. The disputed amount of $2,550.00 has been forcefully seized and frozen from Alibaba’s nodes by the Visa financial network. Your software has bent to the rules of the EU because a single independent engineer exposed your shadow customs operations. The interbank court will now withdraw my funds by absolute force!

Andrew Crawford新西兰 · 写过 1 条评价 · 体验于 2026-09-09 · 发表于 2026-09-09

Jane was awesome

The Jumbo filters for whole house system are fantastic , even came with a serviceable carbon filter. This company takes their job personally. Great to find an honarable company to trust in perminantly.

Gerry Gigante沙特阿拉伯 · 写过 1 条评价 · 体验于 2026-09-09 · 发表于 2026-09-09

Good quality product and fast delivery

Fast delivery

Fast delivery. Nice product and a good price. Thanks, Gary

Great manufacturer to work with

Great manufacturer to work with. Helpful and responsive. Lara provides excellent service.

Alibaba refused a refund for a product…

Alibaba refused a refund for a product i custom ordered. The supplier clearly did not have the skills or production ability to produce the laminated qood stands i needed and they arrived damaged, painted to patch, logo melted and not straight, laminate peeling away and Alibaba ruled that we shouldn't receive a refund. Unbelievable.

Trade Assurance is a scam—zero protection against contract breach and stolen parcels

I am extremely disappointed with Alibaba’s Trade Assurance. I used this platform for my dropshipping business under the impression that my money was safe if a seller violated our terms. That is completely false.My supplier (Case 310364651501020674) explicitly promised a 7–9 day delivery window in writing. They breached the contract by taking 3 weeks just to dispatch the item, which caused my customer to cancel. I opened an official dispute BEFORE delivery stating I was at work and would not accept the shipment.Despite this, the carrier (Royal Mail) abandoned the high-value parcel unattended on the floor of a public, shared communal hallway without a signature. The package vanished and was stolen before I ever returned home. I never saw or possessed the items. The seller then tried to manipulate me into an off-platform international DHL return for goods they knew were lost.Alibaba's dispute team completely ignored the contract breach, ignored the proof of off-platform manipulation, and ignored the carrier photo showing the box left exposed in a public space. They ruled in favor of the seller simply because a tracking number said "delivered."Trade Assurance does not protect buyers; it protects fraudulent shipping practices. I am now forced to claw my money back through a credit card chargeback with American Express. Avoid this platform if you value your business capital. Edit:- After Alibaba posted an response on my feedback they closed the open order and released money to the scam seller, seriously Alibaba is a joke. Stay away from these scammers. TVCmall is billion times better then this scam Alibaba!!!! Their Trade Assurance is a big time scam to con buyers!!

oleg bel拉脱维亚 · 写过 7 条评价 · 体验于 2026-09-08 · 发表于 2026-09-08

Alibaba Group compliance corruption

Alibaba Group compliance corruption: Protecting illegal smuggling and fabricating logs (Case ID: 1000386250131) Alibaba's arbitration has completely violated the standards of independent international trade dispute resolution through direct compliance misconduct, illegal shifting of liability, internal corruption, and corporate complicity in customs fraud on the territory of the European Union. 1. Medieval requisitions vs. digital EU law: Alibaba's support formally demanded (Case ID: 1000386250131) that I physically visit the local transport registry (CSDD) branch to gather physical paper forms with ink stamps. In Latvia, under the State "Elektronisko dokumentu likums" (Law on Electronic Documents, passed on 31.10.2002) and European Union eIDAS Regulation No 910/2014, physical visits to state departments carry zero legal weight. The state register works strictly via 100% digital cloud-infrastructure. CSDD does not issue paper forms with ink stamps onto hands. My recorded screen-video logging into the official CSDD state register using my unique state-secured Smart-ID key is the supreme and only valid evidence that legally exists in the EU. Denying this is a tech-illiterate scam to stall time. 2. Evidence fabrication and illegal anonymous "merchant statements": Alibaba's arbitrators officially published a text claiming that "the merchant doubted my visit". This is a fabricated corporate lie. The seller, Michael Chen, has been officially blocked by security and has written absolutely no statement inside the dispute chat since mid-August. Alibaba’s arbitrators have unlawfully changed their professional profile: while pretending to be independent judges, they are simultaneously moonlighting as private defense attorneys for a blocked smuggler, fabricating statements out of thin air on behalf of a non-existent merchant. 3. Interbank compliance validation and imminent seizure: My European bank, Citadele (Riga, Latvia), has formally reviewed and verified my digital CSDD state evidence under "Elektronisko dokumentu likums". Bank Citadele officially accepted this digital trace as a legally binding, 100% authentic document issued by a European State Government, and has already launched a formal international Visa chargeback reclamation. The disputed amount of $2,550.00 has been forcefully frozen and debited from Alibaba’s financial nodes by the Visa network. International banking law does not care about Alibaba’s denial. 4. Unlawful cover-up of transborder customs fraud: Alibaba Group intentionally turned this case upside down, attempting to transform the defrauded victim into the accused party. The primary, absolute subject of this dispute is the complete absence of an official customs declaration from the seller. The seller shipped a heavy 150 kg electric vehicle under a fully falsified waybill as "30 kg of batteries" to execute international customs fraud and smuggling into the European Union. Alibaba is covering up a financial crime by inventing fake paper requirements to protect corporate liability. The international interbank court will now withdraw my money by force due to your direct complicity in consumer fraud and smuggling!

Muja Preniqi科索沃 · 写过 1 条评价 · 体验于 2026-09-07 · 发表于 2026-09-08

love it

love it, will continue do business

Deceptive Delivery Guarantees & Broken Promises – Beware!

I recently made a purchase on Alibaba and had to pay an unusually high shipping fee. During checkout, Alibaba heavily advertised their "Late Delivery Guarantee," promising a 10% refund of the total order amount if the shipment arrived past the guaranteed date. The package arrived significantly delayed. True to form for many Chinese merchants who play tricks when accountability is required, Alibaba completely changed their tune and made up excuses to dodge the 10% compensation. This classic slippery behavior and lack of business integrity are deeply frustrating. I am warning global shoppers to be extremely careful when buying from Alibaba. It is best to avoid such platforms and take your business elsewhere, where honesty and trust actually matter. Reply to Alibaba: I have already contacted your seller and Alibaba's customer support multiple times, and I was repeatedly rejected with completely unreasonable excuses. As a buyer, I paid high shipping fees to have my goods delivered, and the delay was not my fault at all. Yet, both Alibaba and the seller came up with the same absurd excuse, claiming it was an "invalid shipping method by Alibaba"! If the shipping method was invalid on your platform, why was it offered and charged for in the first place? This is pure buck-passing and dodging responsibility. I am tired of automated replies telling me to contact support again just to get the runaround. Fix your practices and honor your guarantees. Bản dịch tiếng Việt:

Changing of prices

Changing of prices. For ex. When something is listed for $25 or $60 when I go on the website the prices change.

Title Trade Assurance is a SCAM

Title: Trade Assurance is a SCAM – Alibaba protects ghosting sellers!Review:Do not trust Alibaba's "Trade Assurance" Protection! I have been stuck in a dispute for over 4 months (Order: 279352459001022166). The seller explicitly agreed to a partial refund on June 2nd, and I provided clear screenshot evidence.Instead of helping, Alibaba’s customer service (Senior Team) sends the exact same copy-pasted automated emails every month. Even after explaining that I was hospitalized due to an accident, they cold-heartedly closed my case for "not responding in time," completely ignoring the seller's breach of contract.When the seller ghosts you, Alibaba does absolutely nothing but blame the buyer. Terrible support, zero responsibility. Avoid at all costs!