Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the smooth purchasing process, highly efficient communication with suppliers, and consistently good product quality across all multiple orders. Many buyers also deeply appreciate the helpful support provided by agents, secure packaging, and reliable tracking services.
However, some customers also noted significant issues with severely delayed shipments, unsealed boxes, and missing components. People additionally mentioned receiving defective items, encountering unhelpful sellers, and facing difficult obstacles when requesting refunds or resolving disputes. Others expressed deep frustration regarding inadequate customer assistance when serious problems suddenly arose with their valuable purchases.
Disappointing experience. Beware of seller 'Guangzhou Yiyuan International Trade Co., Ltd.'. Sell you a phone advertised as 7.3" and Android version 16 but you get a 6.7" phone on android 15. Seller doesnt accept responsibility of wrong doing. Requested return as my item is covered by EASY RETURNS - oh no it ISNT EASY...Ive been trying for 2 days to get a FREE returnes label - even speaking to customer support for 2 days and still NO free label appears and all the time my returns window is getting less and less. I WONT be buying from here ever again.
I contacted Alibaba after they requested I do so after my review but STILL i have to wait for a FREE returns label...NEVER again will I buy from this company as the EASY RETURNS they offer shouldnt be this diffucult. STILL waiting for a label nearly 1 week after starting the returns process!! APALLING.
DONT buy from Guangzhou Yiyuan International Trade Co., Ltd. as you wont get what the listing advertises.
Alibaba.com 回复2026-09-16
Hello, we’re sorry to hear about your experience. We understand your concerns regarding the phone’s advertised specifications and the delay in receiving a return label under Easy Returns.
Please contact us at https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz with your order details so our team can review the return-label status and ongoing dispute.
Thank you.
Received a damaged product with missing parts and Alibaba says I can't return it for a refund when I filed a dispute. Once they get your money you are on your own, do yourself a favor and stay far, far away.
Alibaba.com 回复2026-09-16
Hello, we’re sorry to hear that the product arrived damaged and with parts missing. We understand how frustrating it is when a return and refund request is not resolved as expected.
Please contact us at https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz with your order number and dispute details so our team can look into this further.
Thank you.
I'm working with this Alibaba platform for almost 10 years
I'm working with this platform for almost 10 years and always got satisfied. It makes you feel great when your orders are being guided by safety and assurance that your investments are not lost, when you work under the warranties described on this platform.
Keep it up Alibaba Team, business is getting much better this way!!
With regards,
Winston Van Der Leuv. H.
This company has no response from all of the complaints about the supplier whose a scammer using alibaba
Alibaba.com 回复2026-09-15
Hello, we’re sorry to hear about your concerns and that you have not received the resolution you expected.
Based on the information currently available, we cannot uniquely identify the relevant customer or order. Please contact our support team at https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz and provide the order number, and any related case details so the relevant information can be located and reviewed.
Thank you for bringing this to our attention.
I bought a nice nightstand for the first time because it featured a wireless charger; that was the reason for the purchase, and I paid a high price, including shipping. The wireless charger works in a "strange" way: you have to try three or four times before it activates, and only in one specific position. I had bought this piece of furniture specifically for that function, but in the end, Alibaba ruled that there was no "third-party inspection report" confirming the issue. This means that if you buy a product on this site and encounter a defect... it’s as if nothing happened: no warranty, no partial refund... absolutely nothing. Goodbye Alibaba; I will never buy anything from this site again. The warranty is "Chinese-style"—like when you buy something from a cheap discount shop: you buy the item, and if it doesn't work, you're stuck with it as-is. Although, to be fair, not all Chinese marketplaces operate this way.
15.09,2026
i've contacted them as they wrote, i only received a chatbot that remind me that 0usd argue was recognized .... another extra waste of time apart money...
Alibaba.com 回复2026-09-15
Hello, we’re sorry to hear that the wireless charging function did not perform as you expected and that the resolution process left you feeling unsupported.
Please contact our specialist team at https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz and provide your order details, and any supporting evidences. The team can review the relevant records and assess whether any further assistance is available.
Thank you for bringing this experience to our attention.
Have now purchased 2 high value items from China directly, using the Alibaba web site, you can rest assured the site only uses 'genuine' suppliers and has good level of protection for Buyers.
It's so annoying to work as a business with Alibaba since they make it impossible to get an invoice. Can someone please consult the alibaba team, that in the EU you need for every spend an invoice as soon as possible and not after the goods arrived. Even the goods arrived I can not download the invoice which makes me a lot of trouble with my bookkeeping and costs me more money and time to solve this.
Thinking about paying outside of alibaba for my future pruchases.
PS: The help same from their chatbot and human is useless. If you talk to them, you get a feeling of talking with 13 year old kids who never heard of invoice and do not know what an invoice is.
As expected 0 solution.
Alibaba.com 回复2026-09-14
Hello, we’re sorry for the frustration and the additional time and cost this invoice issue has caused your business.
We would like to investigate why the invoice remains unavailable after delivery. Please contact us at https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz with your order number and a screenshot of the unavailable invoice option. For your protection, we recommend keeping payments and communication on Alibaba.com.
Thank you.
BEWARE! Alibaba is the problem not the manufacturers
After a few successful purchases I ran into trouble with a manufacturer and discovered that Alibaba will not help with trade disputes no matter how much evidence you submit to prove contract breeches. They will not honor their 30 day money back guarantee. They serve the interests of the Chinese companies. They will only communicate with Americans via the trade dispute section but will have side conversations with the Chinese companies and will actively work with those companies to avoid making any refunds. My 5/9/26 order of $1062.00 is still incomplete and still can not get a refund as of 9/10/26. Despite a 30 day guarantee, they allowed the seller to ship out product on 8/10/26 After a cancellation request submitted on 7/28/26.
Alibaba.com 回复2026-09-14
Hello, we are sorry to hear about this experience and understand your frustration regarding the cancellation request, subsequent shipment, and refund outcome.
Please contact our team at https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz and provide your order number so the matter can be examined further.
Thank you for bringing this to our attention.
WARNING!!!! Alibaba works with the company you dispute and works against you. File a claim with your bank or credit card ASAP.
Your experience here is entirely up to the Chinese Manufacturer. If they are legit, everything goes smoothly and experience is wonderful. If things go wrong, Alibaba is no help! They are working with the company you have the dispute with and will not honor any trade assurances despite the guarantees. Find a manufacturer that you can trust. Do Not count on Alibaba to help with anything other than to delay you so the seller can try and complete the scam.
Update: 10/10/26 They eventually sent part of the order about 1/3 of the value and claimed it was a full order. Alibaba continued to work with the seller and after 150 days I found a way to file a dispute with the credit card company for the value of the unsent product ($1,000 order and $660 of product missing). Alibaba closed the case, denied the refund and are fighting the chargeback despite 3 videos proving the package did not contain the full order and a contract that guaranteed delivery within 60 days.
Alibaba.com 回复2026-09-14
Hello, we are sorry to hear that your dispute experience left you feeling unsupported.
Please contact our team at https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz and provide your order number so the handling can be reviewed.
Thank you for sharing your concerns.
Alibaba, when will Qwen3Guard—a system that is full of flaws and doesn't work well—be removed from the Qwen AI site?
----
Alibaba is the company that owns the Qwen language model (LLM).
China's regime filters attack users even with harmless prompts like "This map really reminds me of the end of June this year." Then I'll see, "Oops! There was an issue connecting to Qwen3.8-Max Content security warning: input text data may contain inappropriate content!"
Alibaba.com 回复2026-09-14
Hello, we are sorry to hear about your concerns regarding Qwen3Guard.
Please contact our team at https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz with the relevant page and specific issue details so your feedback can be directed appropriately.
Thank you.
The Alibaba trade assurance platforms disgrace is…
The Alibaba trade assurance platform is a disgrace genuinely unless you want to buy from China with anything that is meaningful you need to deal with the supply directly withhold payment until you’ve cite the goods because Alibaba do nothing but collaborate with their supplier ignore facts and truth. My experience over many years of importing out of China has soured disgracefully on the performance of Alibaba
Peter Australia
Alibaba.com 回复2026-09-14
Hello, we’re sorry that your experience with Trade Assurance has left you feeling unsupported.
Please contact our team at https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz with your order number and supporting evidence so the handling of your case can be reviewed.
Thank you for sharing your concerns.
**Extremely disappointing dispute resolution – we feel completely abandoned as a buyer**
**Alibaba Case / Order No.: 28064960501049911**
We are a small German start-up and placed an order for several rolls of tulle through Alibaba, relying not only on the supplier but also on Alibaba’s dispute resolution and buyer protection in case something went wrong.
Unfortunately, we received material with serious quality issues.
A significant part of the tulle arrived heavily wrinkled. The main problem is that these wrinkles simply cannot be removed. We tested different steaming methods – carefully, with different temperatures, distances and techniques. Nothing worked. The tulle remained wrinkled.
Even worse, after carefully steaming the material, the fabric shrank. Material that was supposed to be approximately 2.00 metres wide measured only around 1.90 metres afterwards.
There were also numerous holes and defects in the tulle.
When we raised this issue, the supplier referred to the so-called **Four-Point System** for fabric inspection and argued that a certain number of defects should therefore be considered acceptable.
However, this quality standard and the acceptance of such defects were never transparently communicated to us as part of the agreed product specifications before we placed the order. We therefore find it unacceptable that such a standard is introduced afterwards to justify holes in newly delivered material.
We documented the problems extensively with photos and videos and submitted this evidence during the Alibaba dispute.
What disappoints us most, however, is the way Alibaba handled the case.
From our perspective, the supplier’s explanations were largely accepted, while our photos, videos and practical evidence seemed to have very little impact on the decision. We never felt that the actual usability of the material was seriously examined.
The latest suggestion from the supplier was essentially that we should somehow stretch or tension the material ourselves in order to make it smooth.
We do not own industrial equipment for stretching enormous rolls of tulle, nor should a customer be expected to develop a technical process to repair newly delivered material before it can even be used.
**We purchased material that was supposed to be ready and suitable for manufacturing our products. We did not purchase defective material that first requires industrial treatment by the buyer.**
As a German start-up, an order of this size represents a significant investment for us. We relied on Alibaba because we believed that if there was clear documented evidence of quality problems, the platform would provide a fair and independent dispute process.
Unfortunately, this experience has seriously damaged that trust.
What is particularly frustrating is that we provided photos, videos and measurable evidence, yet we feel that Alibaba simply adopted the supplier’s arguments instead of independently assessing the actual condition and usability of the delivered goods.
We are now left with a substantial quantity of material that we cannot use for our products and no reasonable solution.
We would very much welcome Alibaba reviewing this case again – independently, taking all submitted evidence into account and focusing on a very simple practical question:
**Can a professional customer reasonably be expected to accept newly delivered fabric that arrives wrinkled, contains holes, cannot be smoothed through normal steaming and shrinks when carefully steamed – and then be told to find a way to stretch the material themselves?**
For us, the answer is clearly no.
So far, our experience with Alibaba’s dispute resolution and buyer protection has been extremely disappointing.
Alibaba.com 回复2026-09-14
Hello Olga, we understand how frustrating it must be when the resolution process doesn't meet your expectations.
We have escalated this matter for further review so that the relevant order and dispute records can be examined carefully. A member of our team will contact you directly to follow up and discuss the next steps.
Thank you for bringing this to our attention.
Horrible they tell you they're going to refund you then they say oh the insurance company says they're not going to pay you we will keep on fighting seller they sell junk and don't stand by there buyers It's the new temu
Alibaba.com 回复2026-09-14
Hello, thank you for sharing your experience. We're genuinely sorry to hear about the difficulties you faced with the supplier.
If you're willing to share your order details, please reach out to our service team at: https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz. So we can look into this further and take the appropriate next steps.
Thank you for bringing this to our attention.
WARNING: Alibaba Trade Assurance does not protect buyers. I placed an order (Trade Assurance Order No. 306582954501021913) that was delivered to a local pickup locker. I was given less than 48 hours (only 41 hours) to collect it. Because I was unavailable during that extremely short window, the carrier returned the package. Alibaba closed my dispute in favor of the seller with a $0 refund, citing a technicality. I do not have my product, and Alibaba let the seller keep my money. Do not trust their "buyer protection" policies.
Alibaba.com 回复2026-09-14
Hello Jan, we’re sorry to hear about your experience and based on your order number, we have located your case and are looking into it.
Please rest assured that we have escalated your case to the appropriate team and we would contact you directly to discuss the situation and work with you toward a resolution as quickly as possible.
Thank you for bringing this to our attention.
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