Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the smooth purchasing process, highly efficient communication with suppliers, and consistently good product quality across all multiple orders. Many buyers also deeply appreciate the helpful support provided by agents, secure packaging, and reliable tracking services.
However, some customers also noted significant issues with severely delayed shipments, unsealed boxes, and missing components. People additionally mentioned receiving defective items, encountering unhelpful sellers, and facing difficult obstacles when requesting refunds or resolving disputes. Others expressed deep frustration regarding inadequate customer assistance when serious problems suddenly arose with their valuable purchases.
The experience using the platform was convenient. It made finding many suppliers very easy. The reason for the 3 stars is that the payment options were limited to wire transfer or Western Union for me. I would have liked to use Visa or Paypal but these options were not available for "security reasons".
Bought a scooter through alibaba.com with a company called Changzhou Victory Machinery Co., Ltd.and comunicated with Devo Zha......the red light should have been a difficult start with him.....I insisted being sent a list of specifcations and a picture.....What was sent was completely diff. and he said this was upgrades and I didnt ask for the them....Alibaba DID successfully fight my case for me but this was soo bad I feel they should not be allowed to trade on Alibaba....Overall this is a shame as the scooter is very good but not what I paid for
Most of the Asic miner offerings show the price below the real one, tricking the buyer into entering and then prompting another price. which makes me feel like I've been fooled
It takes time for you to find a good supplier and you need to know you stuff when dealing on this platform. Be realistic about your prices they need to make a profit like you and don't think about yourself, be patient and never get aggressive. If you don't like something just move on but keep notes..
Have not bought anything yet as everything is priced wrong . . .ish
Price can be displayed as $100 but . . . In reality, this is the pricing structure
E.g. 1 item - $700
100 items - $550
10,000 items - $100
After contacting over 50 different sellers,
It really is that ridiculous. Went to buy a $357 product but found that it is $2700. Easy fix but Alibaba don't seem to control pricing
The product I ordered was sent and is very good. The reason I gave 2 stars was the transit map showed, my product came to Sydney Airport described as (Botany). But then it was sent over to the USA West coast with the same name as the capital city of Queensland. The map then showed is went into the middle of the USA to a town with the same name as my home town. But all the while it was actually still in Australia and heading North to my home town. Then the local courier company said it went to my address, but no one was at home. But I was. What a big stuff up with maps and dishonest courier drivers.
The machine didn't work when I received it. I sent them a message and they responded quickly. She asked me to take the control panel apart ( I was scared to do it) and asked me to put wires on a silver thing. I got shocked, by the machine. They were really nice and said they were going to ship me a new control panel. My order was also missing several items. She said she would send the missing items as well. Again they were very nice, but I didn't like that she forced me to open a control panel and I got shocked. Im upset bc I am losing money bc I don't have a working machine. They didn't offer any discounts or free items to accommodate me at all. I wanted to order more lights from them, but not sure I should order anything else. My machine also has a huge spot on it like it was used. I am very disappointed right now.
almost half of the vendors push their products to buy regardless of what you need. The vendors needed to be more filter before they can join the platform.
Can't get full refund even though u didn't do anything wrong
U can't get full refund even though u didn't do anything wrong. There has a lot fake seller there, after u pay they never ship out or give u a fake tracking number. Even though u can refund back the money from Alibaba, Alibaba is charging a fee which is 2.9% of your total is never can refund it back. Means u pay penalty for those fake buyers.
I've purchased and was about to purchase when sellers come back and want more money. There descriptions are poor, specifications are poor and items that require any type of install or start up are lacking any real help including manuals.
I have been ordering for over a decade from eBay and I must say that Alibaba doesn't come close to those standards! Even last week I made an order for a Toyota Hilux upgrade kit on Alibaba and paid in full the sale price of goods and shipping rate stated in the supplier's page only to be told by the supplier that it was NOT the actual product price or shipping charges!
So essentially it was FAKE!
In over 15 years of buying off Amazon and eBay, this sort of fraud has never happened with them!
I will never attempt to buy from Alibaba again!
The platform not user friendly and concern of safety of payment
The supplier is good and product is good, but the platform not really user friendly, for payment wise is more worse, I tried 4th or 5 times to get payment go through. Also few days ago ,my credit card got spammed , not sure my credit card information got leaked from your platform.