BetterHelp

Hi Sasha, Thank you for sharing about your experience. We pride ourselves on providing high-quality support to members, as we know how difficult it can be to take the step to ask for help! That being said, we want to be sure this case is investigated with our Member Success management team, and that we do whatever we can to turn this experience around for you. I've requested the email address linked to your account so that we can follow up with you directly and make sure you are taken care of in the way that works best for you.

Hi Arianit, We can understand your disappointment and are sorry to hear you were not able to ultimately access your live session due to the phone number registration issue. Our developers have been made aware of this situation, and while we are always happy to provide membership extensions to help make up for these technical issues, it appears you've already been helped with a cancellation and refund. If you'd ever be open to giving us another try, we can have our Technical Support team work with you to get this matter sorted out. All the best, BetterHelp Team

Hi Gerald, We're sorry about the frustration you've experienced throughout the process of attempting to apply EAP or insurance benefits. While we work with many EAPs and insurance carriers, we do not work with all. Typically, if we are in contract with your EAP, we would be able to first help you get those benefits set up. When those benefits expire, you can then check your insurance eligibility for coverage of continued BetterHelp services. In any case, we appreciate you providing us with your contact information so we can investigate this further. We will follow up with you with more information soon.

Hi Rosie, We apologize if you haven't been receiving any of our email replies -- we respond to inquiries within one business day, so perhaps our replies are ending up in your SPAM folder. We are always willing to work with members on refund requests, and I've requested the email address linked to your BetterHelp account so that we can be sure to follow up with you directly if you still need assistance!

We understand your dissatisfaction given what you've described with the therapists you were trying to work with. We want to be sure our Clinical Operations team is made aware of these claims and can investigate them to ensure accountability. We'd also like to be sure we make this right for you from a billing perspective, as the experience you've described is far from common! I've requested the email address linked to your BetterHelp account so we can follow-up with you to get this resolved.

Hi Dave, Our team has responded to your emails offering solutions for you but have not heard back. We'll send a follow-up email now in hopes of reaching you! Please make sure to check you SPAM to see if our replies happen to be ending up there -- we hope to get this resolved for you soon. Thank you, BetterHelp Team