BetterHelp

Hi JS, It sounds like there may have been a misunderstanding about the subscription billing process and agreement--we're sorry if this has caused any stress for you. We can certainly look further into this and see what can be done! I've requested the email address linked to your BetterHelp account so that we can follow up with you to hopefully get this sorted out.

Hi Jodie, It looks based on your more recent messages to us that our emails and reminders were ending up in your SPAM--we're sorry for any trouble with this! It appears your membership has been canceled and you've been refunded. If there's anything else we can do for you, please don't hesitate to reply to our last email! All the best, BetterHelp Team

Hi Simon, We apologize for any frustration or confusion -- you can opt out of all non-necessary cookies by clicking "Sharing Settings" on the window that appears at the bottom of the screen when you visit the website.

Hi James, Free trials can only be applied to new accounts/sign-ups so we apologize for any confusion with this! If you signup through any sort of promotion or partnership, we do require payment information, but won't bill until the trial expires (and you can cancel at any time prior to that trial expiring to avoid the payment). If you'd like a member of our team to follow up and look into what happened further for you, we'd be happy to help! I've sent you a Trustpilot form where you just need to provide us the email address linked to the account.

Hi Darren, We're very sorry for your experience -- what you've described is not common and we're actively looking into it. A member of our management team has followed up with you and processed your refund as well as provided some additional information. We hope this resolves your concern, but please don't hesitate to reply to that email if you need further assistance.

Hi Alex, We're really sorry to hear about this frustrating experience! If you're using your insurance to cover your sessions, our system would only be able to match you with a therapist that has been confirmed to be in your network. There may be some confusion on the therapist's side but our Member success team should be able to help get this sorted out for you quickly. We do not use AI or chat bots within our Member Success department -- you'd only be working with real humans -- and we'd appreciate the chance to try and make this right for you! I've requested the email address linked to your BetterHelp account so a member of our management team can reach out to you directly.

Hi KIF, We do not claim to be a religious service; our apologies if there was any misunderstanding. Any use of cookies, web beacons or other third-party technology for data-processing is presented upon visiting our website, and we provide a clear option to opt out of sharing anything beyond what is strictly necessary.

We're very sorry to about this disappointing experience with your therapist! What you've described is not what we'd expect from a therapist providing services on our platform, and we'd like to be sure our Clinical Operations team was alerted of this. Although we typically cannot provide refunds for used service, some exceptions can be made. Otherwise, we can often provide an extension to your billing cycle to help allow for a rematch + additional time to have a make-up session with the new therapist. I've requested the email address linked to your BetterHelp account so that we can follow-up with you directly, as needed.

We are sorry to hear your therapist's accent was an issue for you. We give all member's the option to change their therapist, at any time, for any reason without any questions. Regarding your comments about the FTC settlement: we do not share and have never shared with advertisers, publishers, social media platforms, or any other similar third parties, private information such as members' names or clinical data from therapy sessions. There is plenty more information we are happy to provide you; please reach out to our Success Team at any time at [email protected]