BetterHelp

Hi Aaron, We're sorry to hear this feedback about your wife's experience. We have a Member Success team who can help address these types of concerns and offer solutions and support to members on the platform. There's a "Contact us" page on our site that can be accessed, or a direct email sent to "[email protected]" from an address attached to a BetterHelp account.

Hi Suzanna, We apologize for any confusion or frustration, but we have received only one email from you (a few hours before it appears this review was posted). Our team responded less than 5 hours later. We recommend checking your SPAM or JUNK folders if you are not seeing our reply in your inbox. Please note that the billing agreement is for a membership to the BetterHelp platform and access to all our features. The automatic membership renewal charges are outlined when you're selecting your plan, prior to entering your payment information. We also send an email immediately after you're charged further outlining the agreement and reminding members that they're billed automatically until they cancel. It also informs members of how to cancel, through their "My Account" page. We apologize again for the confusion, and we hope you're able to find our message!

We are actually happy to extend your membership in any situation where a session is canceled by the therapist (or rescheduled last minute)! This would allow you more time to book your make-up session. We're really sorry for the frustration and lack of clarity, however. I've requested the email address linked to your BetterHelp account in case you haven't already been in touch with our Member Success team. This will allow us to follow up with you directly, if still needed.

Hi Sean, We can definitely understand your frustration here, and you should have been matched with an English-speaking therapist even if you signed up in Portugal. We should be able to help get this sorted out for you if you're still interested in online therapy! I've requested your email address through Trustpilot so that our team can reach out to you directly if you'd like our help. Talk soon, BetterHelp Team

Hi Beverly, We appreciate your willingness to share your feedback and are sorry to hear about your poor experience in both the Group session setting as well as with your first individual session. We can certainly understand your concern and frustration given what you've described. We take clinical quality and privacy both very seriously, and want to be sure this is thoroughly investigated to do what we can to prevent these types of occurrences from happening. I've requested the email address linked to your BetterHelp account so that we can look further into this.

I'm afraid none of these claims are true, Ivy, but we are sorry if you may have had a poor experience at some point using our service. We do not solicit reviews of any kind (on any site), all therapists go through extensive onboarding flows and must be fully licensed to practice independently, as well as being in good standing with their respective licensing boards. Finally, adhere to strict privacy restrictions surrounding the protection of sensitive user data and health information. We are not paid by anyone for user data.