Comfy Sacks

Hello Melissa! We are a bit confused by your review as extra fill for your under stuffed bag was sent you way. We will reach out to you via email and find out what is happening for you!

Hello Mary! We do apologize for that, it seems your order was misshipped without the cover. We did receive the details from your son and have put through an order for that missing cover as well as a free neck pillow for the inconvenience! We have also refunded your previously paid quickship for the inconvenience as well!

Hello! Apologies for the confusion, but the account creation process is not necessary for orders. We want to make purchase very simple for our customers so they don't need to make an account to buy! When it comes to order status and shipments of orders, we have a system where tracking numbers are sent out shortly after orders are made that provide the full status of orders! Accounts only make future orders easier by keeping details such as shipping and billing address' saved! We are still unsure why your account was not made when you made your order, we did double check and it seems there is no profile for you, but your order did go through successfully and again it is not required for the status of the product! We don't want to force our customers to make an account to purchase our products so account making is an afterthought with us! As for the fill warranty, we don't have one. That was just us letting you know that in good faith and in writing via email that we would cover you for the next couple of years if your bag starts to sag too soon. Technically speaking, we only have the warranty we provide on our FAQ page, that fill warranty was just us letting you know that we would do that for you if needed! Not technically a warranty, just us making you that offer if needed! The sale was very popular so we decided to increase the time for it so more of our customers could take advantage of it! Again I do apologize for the confusion, but I hope you enjoy your product and please keep us posted on how it goes! Have a great day!

Hello Kristin! Thank you so much for your feedback and we do appreciate the 4 stars rather than the 3! I am very happy to hear our service is to your standards however, I do apologize that the bags have not come in fully stuffed... Thankfully this is not a consistent issue with all of our orders, you were just sadly unlucky enough to have two of them with not enough fill... Unfortunately the vacuum seal process can stunt the fill itself leading to an understuffed overall feel so even with bags that are properly filled this can occur and putting too much fill can overstuff them leading to bursting seams... It is a delicate balancing act that we are currently working on fixing so we very much appreciate the feedback whenever it comes in! This is why we try our best to get our customers that extra fill as soon as we can to help them get the bags to the right level of fill! Again I do apologize that your fill level was not enough for both orders, but we will work at ensuring our process improves so that no one has to face this issue again! Thank you again for your feedback Kristin and have a great day!

Hello! It sounds as though your bag is under stuffed and we can help you with that! We will be reaching out to you via email to assist you in this matter, have a great day!