CSSBuy

Nicolás Messina阿根廷 · 写过 2 条评价 · 体验于 2024-09-20 · 发表于 2024-09-20

They have answered and give me a…

They have answered and give me a solution for all the problems I have when i was buying using their platform

very kind people and great service

Good service

paralaxye巴西 · 写过 1 条评价 · 体验于 2024-09-05 · 发表于 2024-09-06

BEST BUY AGENT IN THE WORLD!!

Scam & Liars! Avoid this company

First of all, their shipping prices are atrocious. Their website system is difficult to navigate and most of the time their payment methods are not working. If you can't send out your items because of the payment methods not working, they charge you $5 storage fees even though it's their fault that you're unable to pay. In the end, they refuse to send out your items trying to hold them hostage to get more money out of you. Their customer support is not helpful at all. They also make you charge your account which means you have to charge more money than you actually have to pay. Getting that money back means it's your loss due to conversion fees etc. Just avoid this company!!! Edit: I reached out like suggested in the reply by the company. They are lying about the storage fee prices, they are lying about the free storage period, they are lying about their systems working properly and they are lying about wanting to resolve things.

Anonymous英国 · 写过 1 条评价 · 体验于 2024-08-13 · 发表于 2024-08-13

No tracking Update For 11 Days Lack of customer service

I ordered clothes and shipped them to the Uk using jd express line everything was fine and I haven’t received a tracking update for 11 days and I’m quite frustrated the customer service is frankly rubbish and I don’t think I’ll be using them again if I do end up receiving my items timely I will change the review and update you guys been a total pain honestly forced to use them because of the raids now regretting my decision wich might cost me upwards of 200£ and a major inconvenience whenever I contact them they just say “we will urge the against wait patiently” wich is annoying as hell doubt they even do anything

Chris J美国 · 写过 2 条评价 · 体验于 2024-01-08 · 发表于 2024-07-17

They are a scam.

Now They try to remove my review after almost 6 month and expecting me not response to their inquiry so Trustpilot will automatically delete my review. Nice try. I stand by my original review 100%.

ScoobySnacks罗马尼亚 · 写过 1 条评价 · 体验于 2024-07-09 · 发表于 2024-07-16

CSSBUY one of the best but lacking customer support.

They are one of the oldest in the industry and are still standing but one of the main problems is the platform customer support aswell with discord staff. They do not want to cooperate and listen to customers and this is from way back, even in 2021 it was the same. I told them about a problem with a recent parcel, how because of their mistake (making a parcel box with other parcel boxes, like they are building lego and leaving empty space within the parcel box=more volumetric) I got charged more. Only with many requests that I have sent them, and a lot of photos and videos of me opening the parcel they offered to compensate me, stating that the insurance that has been offered by them does not protect the whole parcel, only some products but they "will still compensate me" with a small amount that in my opinion is an insult towards me. I am pretty disappointed with the approach they are using at the moment. I hope that in the future they are going to understand customer needs if they want to stand as the best in the industry. In the meantime I am still going to ship parcels with them because they are very fast.

Yeat Minion捷克 · 写过 1 条评价 · 体验于 2024-07-08 · 发表于 2024-07-08

All Good

All these people that are saying theres something like hidden fee are picking wrong delivery option . I use Dhl/Dpd and have no problem . Always arrive between 13-17 days . Minor issue is that the staff sometimes doesn't respond for like 1 day but sometimes responds after 15 minutes .

Adam Nowak波兰 · 写过 1 条评价 · 体验于 2024-07-01 · 发表于 2024-07-04

worst experience ever

worst experience ever, lying and rude support agents, hidden fees

Sam Shi美国 · 写过 1 条评价 · 体验于 2024-06-30 · 发表于 2024-07-02

Shipping is atrocious

got my items to the warehouse pretty fast but the only problem is the shipping. I shipped with yw cnline and then a day later they removed yw cnline as a shipping option for some reason without telling me so i ask them on their discord where my package is and they said no more yw cnline and are about to send my stuff back to the warehouse except its been 9 days since i shipped my stuff and nothing happened i will never use cssbuy again and i applied for a chargeback because this is ridiculous but they forced me to close the chargeback if i wanted shipping updates.

Daniel Pancurak斯洛伐克 · 写过 1 条评价 · 体验于 2024-07-01 · 发表于 2024-07-01

Hidden Fee's

Making a 3rd order from them but never more. They are always bringing up random fee's, website doesn't work most of the time. Recommend changing agents

SCAM FROM IUNE 2024 THEY STEEL YOUR MONEY

I added funds to my account via PayPal gift as they requested on their app. I submitted the required informations as they requested on their app. They took the money and never added it to my account.

Achei Boston美国 · 写过 1 条评价 · 体验于 2024-05-26 · 发表于 2024-06-02

WARNING EVERYONE

WARNING EVERYONE! MY PRODUCTS ARRIVED COMPLETELY BROKEN FROM CSS AND THEY REFUSE TO SEND ME A REPLACEMENT OR GIVE ME A REFUND. I SUFFERED A LOSS OF OVER $900.

Cannot withdraw funds

I am trying to withdraw funds from my CSSbuy account back into my PayPal and it is not letting me. I enter in the amount (my total balance) and it says my request is being processed but it never withdraws the money. Has this happened anyone else and how do I resolve this?

Paula Carboni意大利 · 写过 3 条评价 · 体验于 2024-03-30 · 发表于 2024-03-30

too many unpleasant surprises….

Honestly I have good and bad experiences with css buy. they have reasonable shipping options for large items, but they can be a pain regarding their logistics. Items cancelled after months waiting, random shipping limitations sometimes that seem very unreasonable.. anyway, after several disappointments they made me lose my trust in them. Don't recommend buying: pre order items, items with any sort of magnets or batteries, anything that requires a better customer service.

Zoran Petkovic塞尔维亚 · 写过 2 条评价 · 体验于 2024-03-19 · 发表于 2024-03-20

cssbay and pandabay are agencies…

cssbay and pandabay are agencies through which you can easily order rubber toys, bags, hats and nothing else. When you try to order any electronic product that AliExpress or Alibaba deliver without any problems, you will encounter their real face. Silence, lack of logistics and many lies. In the end, you will have to look for more serious traders because you will see that you are dealing with charlatans. This is a product that, even in 100 years, they will not be able to transfer outside their country.

Prime美国 · 写过 1 条评价 · 体验于 2024-03-04 · 发表于 2024-03-06

Never Notified, Order Destroyed, Won't Refund

EDIT: The CSSBuy team reached out to me to correct the issue as you can see here, but submitting details here and directly to their support email elicited no follow-up. I ended up rejoining their Discord and opening a ticket and sharing the screenshot with them. They didn't have any information about me or my order number, and my order number wasn't even in their system anymore, so I had to dig around for documentation. Turns out the item is no longer available and they refused to refund me because "You paid another company, not us" and "It would be very expensive to have to refund you." My PayPal receipt clearly shows I paid CSSBuy Hong Kong and the amount was about $97 USD. They also acknowledged that their email system was likely experiencing issues which is why I wasn't notified that I had pending messages. Feel like the whole "follow-up" was a huge waste of time if they weren't even willing to refund less than $100 to make things right after admitting that their systems weren't working as intended. While I get emails every time I have a message waiting from CSSBuy now, I bought a vinyl record in July 2022 and never heard back from the company. I knew vinyl manufacturing was backlogged from the pandemic and was expecting to be notified when/if it arrived, and refunded if it was cancelled. Last month, someone said something that reminded me of this product, so I went about trying to log in and figure out how to request a refund since the item never arrived. Turns out they had messaged me in July 2023 that my item was in their warehouse and to let them know to ship or destroy. I received no email notification that they had messaged me in their portal. I started messaging them about the status of my item, which was no longer in the warehouse, and they refused a refund. Interestingly I got email notifications every time they messaged me in response to asking for a refund, but not to the status of my item when it arrived. I don't think it's reasonable to expect someone to log into their portal regularly for a year for status updates. I'd be wary of buying anything using this service.

Chris J美国 · 写过 2 条评价 · 体验于 2024-01-07 · 发表于 2024-01-08

CSSBuy is total scam

CSSBuy is total scam, want to charge me $100+ for shipping to US for a item weight about 3kg; I refused and trying to ship it to an Chinese address, they want to charge me for $10, I paid; then they want to charge me more due to it is Chinese address; So if you can not ship why say so before I pay the shipping? now I paid the shipping and then they can not ship with all kinds of excuses...they just keep asking for money... I think they are a scam. Especially US customers be aware, they are very sneaky, don't be fooled by their web sites, it is full of traps

Jan Libuda德国 · 写过 2 条评价 · 体验于 2023-11-23 · 发表于 2023-12-04

Items with a value around 140$ were…

Items with a value around 140$ were missing in the parcel!!!! These items cant be taking by customs because my parcel havent been openned. After contacting the support several times then wanted to send me a video but i couldnt open the video because you need an App for this which is only available in China. After telling then this i am waiting now for days and nothing happens? How can this be? And o insured my parcel and nothing happens to. Does that do a trusted Company?