CSSBuy

Good for a couple of expensive items

I’ve been going straight to superbuy for the past year or so, but tried out cssbuy a few months ago because i was tired of the hidden 10% extra fee superbuy adds to your haul. the customer service team replies pretty quickly and is kind and efficient with queries despite being a small team. however, it wouldn’t be my new first option for a lot of things. i only ever really buy clothes, shoes, accessories, and cosmetics, so can only speak for those. i would definitely choose ccsbuy if i was buying 1-3 more expensive items and didn’t want to pay an extra 10% on them. i would only do this with so few because i find there aren’t many shipping options. i shipped my haul out in july so maybe it has improved since then, but there were only a few options and they were way more costly than what i’m used to on superbuy. makeup items also really limit your choices, with only long shipping times available. to ship a small eyeshadow palette alone was £18 so i ended up requesting they return it to the seller, which they kindly did even though the return period was over. i also had problems using the service on iphone, constantly having to switch between the app and web browser to complete actions like topping up balance, checking out, and writing the invoice. if you’re using the service for a couple of heftier purchases it’s definitely worth it, but for cheap items i’ll just stick with superbuy as i find it more efficient.

Zoran Petkovic塞尔维亚 · 写过 2 条评价 · 体验于 2023-08-29 · 发表于 2023-09-03

Try to extort other people's money

Try to extort other people's money An additional payment of 444 yuan to send the package to my address. It is allegedly related to PayPal but nothing to do with actual insurance. I checked it myself. It is about extortion and the use of other people's money, which is all camouflaged with care for the users. In the same situation, I did not want to pay the money with the threat of reporting them for internet fraud. We agreed to send the package to an address that they consider, according to their records, to be suitable. Otherwise, they do not have any records, but make claims by heart. It wasn't even worth it that I sent a bank statement for 3 payments that covered the cost of the package. Otherwise, in the end I decided not to cooperate with this agent because of the extortion attempt specifically because of Danica. I think he is a bad manager and is ruining this agent's business. Otherwise, I ordered over 50 packages through them.

I swear this is the worst website !!

I swear this is the worst website !! I collected my shipment, the amount appeared, and I paid it. I was surprised that my shipment was not sent, and the reason is that they want more money (STAY AWAY FROM)

Worst assistant to handle your…

Worst assistant to handle your purchases in China. I topped up my account using Alipay and started to purchase on their platform to try their service. However after taking my time to choose and purchase they told me that they don't offer domestic shipping anymore. Moreover I applied for a refund several time to get back my money on alipay but they never refunded it as I wished. I had to chase them several time to finally receive my refund on paypal. Very complicated and didn't like my experience with CSSbuy at all.

Extremly unprofessional customer service

Extremly unprofessional customer service in the discord server, they are not intrested in assisting a potentional customer and instead decide to be rude to you. There are a lot better agents out there, !!AVOID CSSBUY !!

I ordered this doubting it will even…

I ordered this doubting it will even arrive at the warehouse, but I was completely wrong. I ordered, they kept me updated in detail until it arrived. As soon as it did, I received my photos. Then I paid for shipping and everything was smooth. I gave this 4 stars instead of 5 just because of the not so good photo quality, but overall it was a good experience

RIPOFF

RIPOFF, had me pay 1700 yuan(240euro) for shipping out my 6.7kg package. Package contents were worth 320 euro total. In the meanwhile they claimed they "lost" ~70 euro of items. So i essentially payed 240 euro to ship out 250 euro of items! Customer support is non existent, they told me its my fault they lost my items, and that these things "can happen" because they were stored for too long, even though i paid for every storage fee and everything they still wouldnt reimburse me. It got worse when i contacted Bob the manager via wechat who just plainly blamed me directly in chinese, at least thats what i could gather from the translation. You'd expect essentially renting the storage for your items would have your items stored in their warehouse hassle free since it also has a hefty fee. Their customer support and care is non existent. The way i see it, they lost my items(money) while they were in their possession and paid for storage+the whole value of the items, and deny to reimburse me, id call that stealing Not recommended, DEFINETELY AVOID these money snatchers!

I bought 5 products from this site and arrived 4

I bought 5 products from this site CCSBuy, and only 4 arrived at the destination, a pair of sneakers was missing. I paid also the insurance for the items. For 1 week I've been trying to talk to them from the app trying to get my money back on that pair of sneakers that didn't arrive. Karolina from Customer care answers only once a day, asking for the same thing, pictures and videos ... and nothing happens. How can I recover my injury and who can I contact if a customer service that does not want to do its job? I asked her to check their vide camera when things were packed...nothing

This agent is one of the most lousiest…

This agent is one of the most lousiest agents of them all.. An executive, "CR" thinks he's one of the most important aspects to this company when he's really not, he has said bad things about customers behind the scenes and hides who he truly is. And yes it's true, they wanted to boost their reviews and gave coupons in exchange for them. Cssbuy cant get their priorities straight and is the most problematic agent and wont listen to their customers, they literally delete the feedback channel and never implented any ideas. CR has innovated nothing for CSS but lose money every month. For example his line that made css lost 16k.

everything good except customer service

everything good, except for customer service, it takes days for the issues to be solved, I asked for a shipping line to morocco and they do nothing

Sergio Isaac墨西哥 · 写过 1 条评价 · 发表于 2022-04-16

Good, with great potential

Pros: They have probably the best shipping fees of all agents I've used, their customer support is really nice and effective, no big problems overall Cons: Their website is kinda clunky and not that comfortable to use, their broken english is somewhat of a problem Overall 8/10, has the potential to be really good

OK service but shady practices

service is okay, but scummy practices. bribing customers with a 20 yuan coupon to leave positive feedback. Just a general lack of professionalism, if that's your type of thing, go ahead. Still got my items in and on time

Good for shipping, thats about it.

(I have been using CSSBuy since 2017, for normal orders as well as business orders) Well as it says in the title, CSSBuy have great shipping options for EU, and to Ireland they have a few, no fast options at all though unlike other agents. QC is trash, considering I pay for QC, lighting is bad, the angles are bad and the qc pic taker never gets the important parts unlike other agents, namely WGB. Buying, as you know cssbuy buy items for you. They can be either really great, or really really bad. I have had agents lie to me saying an item is out of stock, within a hour I was able to order it off a different agency. On the other hand, with priority purchase, I have gotten some of my items purchased with 45mins. But normal orders (non priority purchases) are abysmal. I would have to wait 3-5 days sometimes just for an item to be bought or even put into motion of processing. Website: 2/10, looks better but performs worse. Not to mention it only really works well on Chrome only which is a shame. App: 3/10, only got 1 extra point because of the notifications, thats all its good for. Customer support: 7/10, they are good, a lot better then before. However language mistranslations seem to be causing a lot of issues, I've had agents go the complete opposite of what is meant to be going on. But overall, can't fault them, tickets are useless unless its for a long term issue, live chat tends to be 20x faster. What I'd like to see, fast shipping options, tarifless/triangle lines are great, but I'm waiting minimum 20 days now a days. Would like to see something like FedEx/TNT to Ireland but also to rest of EU/UK. Not only that, cssbuy seem to be atrociously slow at implementing feedback, they are great to report feedback to, but slow as hell to actually implement anything. They are a budget minded agent but you get what you pay for. Overall, I'd still use them, but many many issues left to fix. However I do see improvements, slowly but improving none the less. Good luck to those managing CSSBuy and for customers, I can recommend CSSBuy, but expect their service to be slower then other agents.

Good shipping fees/CS, OK service, meh website

Overall an OK experience, the service and shipping fees are acceptable, and the customer service is quite good despite the occasional language barrier misunderstanding. The website is quite temperamental in terms of it straight up not working at times. Use Chrome without an adblocker for the least annoying experience. Unfortunately there is a COVID outbreak where the warehouse is located so delays have affected processing times but otherwise have been alright. I have not really influenced the score with that circumstance in mind.

Very good service

Very good service, fast and efficient, lots of patience the support service has and hope they continue like this. Hope someday the buyer of cssbuy will work more hours buy things even when I have a night at my country etc because there are finds and sometimes the buyer buys a day after and it sucks a bit

Friendly agent and cheap shipping

OK service

OK customer support and service, affordable shipping (to EU) which is one of the main pros, active Discord server and community, website & app would need some improvement but it's still usable. Never had problems with them or their agents and would definitely reccommend to a friend.

Horrible customer service experience

Horrible customer service experience. If anything happens to your parcel, they’ll do next to nothing to help you. Go for a different agent. Slightly cheaper prices are not worth the headache of dealing with them. Note — they’re also asking for positive reviews on their Discord and giving out coupons for those who provide proof. That will explain the sudden influx of positive ratings.

They can be a bit slow to order…

They can be a bit slow to order sometimes and it's not high-quality on the surface, but I'm generally really happy with the service. price:quality ratio is excellent. I've used 2 other agents and I'm sticking to CSS, the slightly lower quality is more than sufficient to do job and for what they lack in quality they make up with the shipping prices. edit Shipped a few more packages and I'm changing the review score - they always seem to have some sort of issues (though they try to tend to them) and the delays keep piling up

One of the BETTER agents

Recently used CSSBUY back in March after switching from a different agent due to a poor experience. I ordered just a couple of items to test our their services and I’m pretty pleased with the overall experience. Customer service was communicative throughout, promptly informing me of my orders. Shipping prices were very reasonable in comparison and my order arrived in great shape. Look forward to my next order!