Size mistake
I made a size mistake and I was immediately helped on Chat. Thanks again so much for your quick and pleasant work.
关于 Delugs
数据更新- 网站
- www.delugs.com
- 分类
- 家居与园艺
- 所在地
- 新加坡
- 状态
- 待认证
- 近 12 个月
- 173 条评价
- 差评回复率
- 95%（21/22 条）
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商家自述
At Delugs, our mission is to elevate the experience of watch ownership through the simple, powerful act of strap changing. We believe a strap is not a neutral accessory. The right one can make a familiar watch feel new, the wrong one can make a beautiful watch feel wrong on the wrist. We pride ourselves on thoughtful craft, careful design, and customer service that treats every order as part of a relationship rather than a transaction. Beyond our in-stock collections in leather, rubber, and fabric, Delugs is particularly known for our custom strap service: bespoke builds worn on everything from a MoonSwatch or Tudor Black Bay to Rolex, Cartier Santos, Omega Speedmaster, and Patek Philippe.
以上内容由商家自行提供，未经平台核实。Delugs靠谱吗？
Delugs（www.delugs.com）在 OK.one 的综合评分为 4.5 分（满分 5 分），基于本站收录的 179 条用户评价，属于家居与园艺分类，口碑优秀。87% 的评价为 4 星及以上，10% 为 1 星；商家回复了 95% 的差评；近 12 个月新增 173 条。数据最后更新于 2026-10-24。
评价综述
AI 生成Reviewers overwhelmingly had a truly great positive experience with this company. Customers frequently praise the exceptional product quality, beautiful craftsmanship, and the remarkably wide selection of watch straps available for various timepieces. Consumers also highlight the highly responsive and exceptionally helpful customer service team, noting that personalized recommendations, questions, and exchanges are handled very smoothly. Some reviewers were not happy with customer support, mentioning frustrating shipping delays, extended wait times, and occasionally receiving completely incorrect items. A few customers also experienced ongoing issues with order fulfillment or reported that their follow-up emails were left completely unanswered by the support team.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
I'm on my 5th order with these guys now…
I'm on my 5th order with these guys now and their customer service is unrivaled. They have never failed me. The entire team are so helpful and respond within the same day you message them. I won't go elsewhere.
Delugs 回复2026-09-21
Heya Ian! It means a great deal to us that you've kept coming back. Five times is not something we take lightly, and the whole team will love reading this. We work really hard to be prompt and available, so thank you for sticking with us. — Delugs
I ordered the strap and the followup…
I ordered the strap and the followup from Delugs was fantastic, with no lag , no doubt, and very personal. I will certainly be considering ordering from them again for other watches in my collection.
Delugs 回复2026-09-21
Heya Hugh! It means a lot that the follow-up is what stood out for you. Being quick and personal is something we work hard at, so it's wonderful to hear it landed that way. We'd love to help with the rest of your collection, so do come back to us whenever you're ready. — Delugs
Great customer service and amazing…
Great customer service and amazing experience with the team, even though my order was missing they sent a replacement at no cost.
Delugs 回复2026-09-21
Heya Sifaat! We're really sorry the first parcel went missing, that's a horrible feeling when you've been waiting on something. We're so glad the replacement reached you safely. Thank you for the kind words despite the rocky start, it means a lot. — Delugs
Very responsive and helpful customer…
Very responsive and helpful customer service.
Delugs 回复2026-09-21
Heya John! Being responsive and helpful is something we work hard at, so thank you for taking the time to say it. — Delugs
Service experience with delugs team is EXCELLENT
Service experience with delugs team is great! Whatsapp very responsive and service team are delicate as well. Made a wrong decision on the straps, brought it back the next day for exchange without additional cost as I have not really worn it. Great experience!
Delugs 回复2026-09-21
Heya Jia Hao! Changing your mind on a strap happens all the time, so we're really glad you came back and went home with the one you actually wanted. Being quick on WhatsApp is something we work hard at. Thank you for mentioning it. Enjoy the new one! — Delugs
Great strap. Great Customer Service
Bought an expensive strap for a watch I inherited and it’s great. Very soft, supple and looks exactly like the website photos. Unfortunately it developed an issue after a few weeks but Delugs were absolutely first rate and issued a replacement the same day for me. Will be buying from them again, for sure.
Delugs 回复2026-09-07
Thank you, John. An inherited watch is exactly the sort of thing we want to get right, and when a strap fails that early a same-day replacement is the correct answer. Enjoy the new one. — Delugs
Gorgeous pink Delcro strap for my…
Gorgeous pink Delcro strap for my Mission to Venus watch. Delay in delivery (entirely Royal Mails fault) but customer service was attentive and engaged when I raised this. The strap is expensive but good quality and I’m hoping won’t be prone to fraying like cheaper versions.
Delugs 回复2026-09-07
Pink Delcro on a Mission to Venus is a great pairing, Eleanor. On the fraying: tell us if it starts and we'll take a look at it. Sorry Royal Mail made you wait. — Delugs
FedEx mix-up today
We had a FedEx mix-up today. I received emails from both Delugs and FedEx indicating my order was delivered. Only it wasn't. FedEx provided a cropped picture of my strap order in front of a white sidelight--too little context to determine if it was MY door. A plastic bag with an order for an unknown neighbor (it's a large sub-division) with a house number that is not similar to mine, was lying on my doorstep. I immediately emailed Delugs explaining the situation and opened a ticket with FedEx. My next move was to deliver my neighbor's parcel, with the LONG SHOT possibility that it could have been a direct switch. I located the address and there was a FedEx envelope leaned against the white sidelight (like mine) as pictured on MY FedEx email notification. I exchanged packages and returned home. In the 20 minutes that had lapsed, a Delugs customer service rep had already responded. Here is a portion of the email: "I’m sorry to hear that your order was not delivered to your address. I’ll escalate this to our team so they can coordinate with FedEx and look into the delivery. In the meantime, we’d be happy to arrange a replacement for you so you won’t have to wait for the investigation to be completed." That was precisely what a customer would like to hear. When I closed the ticket with FedEx, their response was to question my 2 star rating for their resolution team. Delugs anticipates the customers' needs. That is a company I will deal with.
Delugs 回复2026-09-07
Thomas, thank you for taking the time to write this up, and for driving your neighbour's parcel across on the chance it was a swap. We offer the replacement straight away because a FedEx investigation takes time and you shouldn't have to wait behind it. Glad you got your strap. — Delugs
The WORST customer service
The WORST customer service. I mean if I could put 0 stars or less I would. They cut my chat off their ridiculous AI generated chat EVERY TIME I ask for an update. I placed an order and was expecting 4-6 weeks it's been 6 weeks almost 7 with NO UPDATE EVER. DO NOT order from them, it's insane.
Delugs 回复2026-09-07
Isabella, you're right on every count. Six weeks, no real update, and a chat that dropped while you were asking for one. We've found the problem on our side. We're contacting you directly today with a straight answer on both straps rather than another estimate, and we're sorry it took this long. — Delugs
Very accomodating and timely responses!
Delugs 回复2026-09-07
Thank you, Koji. Glad the responses were quick and useful. — Delugs
Excellent customer service from Delugs.
Excellent customer service from Delugs. I contacted the team regarding order #187228 because the person receiving the package in the US would only be there for a short time before returning to Turkey. They responded very quickly, checked the available shipping options, and kindly arranged for my order to be included in the earliest possible shipment. The communication was fast, clear, and genuinely helpful throughout the process. This level of support makes a real difference, especially when timing is important. Very pleased with the service and looking forward to receiving the straps. Highly recommended.
Delugs 回复2026-09-07
Thank you, Mehmet. Timing a delivery around someone's travel takes some coordination, and the team found the earliest shipment for you. Hope the straps arrive well. — Delugs
I got swift and excellent support…
I got swift and excellent support regarding my question about fitting an ordered braclet to my watch. A joy to do business with.
Delugs 回复2026-09-07
Glad we could sort the fit quickly! Thank you. — Delugs
I ordered the incorrect item and…
I ordered the incorrect item and emailed them. They replied back within 1 hour and corrected my order. Great customer service.
Delugs 回复2026-09-07
Thank you, Eric. Catching it before it shipped made it simple to fix. Enjoy the right one. — Delugs
Stay A Way. If you don’t get an item they want you to take a picture of the item you didn’t get.
After buying multiple strap holders (one of the larger ones and 2x of the smaller ones) I received my package. Everything was in the package except an extra 12 watch plastic insert that cost an additional $20. I thought no big deal I'll reach out to customer service and get a new one. Not so fast or easy. After going back and forth with AI a handful of times (it didn't know what it was doing)...I did get a hold a live agent who promptly told me to take a picture of all the items I had received. But I had told them I had received everthing on the nearly $1000 order all in except a $20 plastic insert and how do I take a picture of something I didn't receive. They still insisted and I told them I wasn't going to waste my time proving a false negative (you can't do that). I have bought lot of things from these guys but this is a joke. Look else where if you don't want to deal with AI to start (that doesn't work) and then have an actual customer service rep that keeps asking you to take a picture of something you didn't receive.
Delugs 回复2026-09-07
You told us a $20 insert was missing, and we asked you to photograph everything else in the box to prove it. That was the wrong thing to ask, and you were right to refuse. We changed the rule after your order. On a missing-item claim we no longer ask for a photo of the items received, and the claim now goes straight to a person instead of through the chat assistant. Both changes are in force. We've also written to you directly at the time, and we would still like to hear back from you. We'd love to hear back, or if you'd prefer to email [email protected], we want to put this right. — Delugs
Excellent customer service
I just got my fifth strap and experience has been amazing as always. This time it was a rubber strap for my PRX. I made the mistake of cutting the strap too short but the team was great to help out and very responsive.
Delugs 回复2026-09-07
Thank you, Mike. Cutting CTS rubber to length takes some nerve the first few times, and the team could help once it went short. Enjoy the PRX. — Delugs
Amazing customer service and high…
Amazing customer service and high quality products
Delugs 回复2026-09-07
Thank you, Steve. Glad the products and the service both landed. — Delugs
I have bought 6 straps from Delugs thus…
I have bought 6 straps from Delugs thus far. All top quality straps. Their Delcro straps may not look very good in pictures but they are extremely comfortable, durable, water and sweat is no problem. I have a green one that I have put it on my Seiko alpinist. All their straps are top quality. I have removed all the OEM straps from my watches and only use Delugs straps. And I am 4 time zones away from Singapore and the straps arrived via DHL within 3 days. I am so impressed. And ask for Icy, he is very knowledgeable and helpful. He selected the best straps for my watches.
Delugs 回复2026-09-07
Six straps, and every OEM off the watches. Thank you, Waqar. Green on an Alpinist is a good call. Icy will be glad to see his name here. — Delugs
The Peublo Cognac Slim strap on the new…
The Peublo Cognac Slim strap on the new spring deployant clasp is stunning. Like it was made for my SBGW281!
Delugs 回复2026-09-07
Pueblo cognac on the SBGW281 sounds excellent, Aaron, and the spring deployant suits a dress case. Enjoy it. — Delugs
I lovetheir bands
I love their bands. Unbelievable customer service helping with choosing bands when you are not sure. Love the bands you can’t go wrong!
Delugs 回复2026-09-07
Thank you, Carl. Glad we could help you choose, and glad the bands are working out. — Delugs
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