At Delugs, our mission is to elevate the experience of watch ownership through the simple, powerful act of strap changing. We believe a strap is not a neutral accessory. The right one can make a familiar watch feel new, the wrong one can make a beautiful watch feel wrong on the wrist. We pride ourselves on thoughtful craft, careful design, and customer service that treats every order as part of a relationship rather than a transaction. Beyond our in-stock collections in leather, rubber, and fabric, Delugs is particularly known for our custom strap service: bespoke builds worn on everything from a MoonSwatch or Tudor Black Bay to Rolex, Cartier Santos, Omega Speedmaster, and Patek Philippe.
以上内容由商家自行提供，未经平台核实。Delugs（www.delugs.com）在 OK.one 的综合评分为 4.5 分（满分 5 分），基于本站收录的 179 条用户评价，属于家居与园艺分类，口碑优秀。87% 的评价为 4 星及以上，10% 为 1 星；商家回复了 95% 的差评；近 12 个月新增 173 条。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a truly great positive experience with this company. Customers frequently praise the exceptional product quality, beautiful craftsmanship, and the remarkably wide selection of watch straps available for various timepieces. Consumers also highlight the highly responsive and exceptionally helpful customer service team, noting that personalized recommendations, questions, and exchanges are handled very smoothly. Some reviewers were not happy with customer support, mentioning frustrating shipping delays, extended wait times, and occasionally receiving completely incorrect items. A few customers also experienced ongoing issues with order fulfillment or reported that their follow-up emails were left completely unanswered by the support team.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Incredible customer service support! I had faced an issue and customer support responded to me within one hour of emailing even though it was a sunday. Thank you!
Thank you. Glad we could get to you quickly, even on a Sunday. — Delugs
Reached to enquiry about rubber strap for my Deepsea. Although they don’t have what I need but the response was swift and professional.
Thank you, Ed. Sorry we didn't have a rubber strap to suit the Deepsea. Glad the answer came quickly. — Delugs
Excellent customer service. I noticed right before my strap shipped that it was the wrong lug width. I contacted them on a Sunday morning. They got back to me in 10 mins and the problem was solved. This sets them apart.
Thank you, Dana. Good catch on the lug width before it shipped, and glad we could fix it on a Sunday morning. — Delugs
The quality of the straps are great as always but this time what stood out was the phenomenal costumer service. We just recently moved to a new address and the package was delivered before our arrival and was lost in the process. Jomar from costumer service was super helpful and they replaced my order with no headache and also included the gifts that were included in the original shipment which was a great gesture. Really impressed and appreciate the costumer support!
Losing a parcel in the middle of a house move is a bad combination, Sorena. Jomar replaced the order and put the gifts back in. Enjoy them. — Delugs
Then you absolutely must use the Delugs website. I had a bunch of questions that Renz, via the little customer service chat box on the lower right, answered, resulting in my purchase. He even followed up via email to inform me my watch didn't require the additional spring bars I ordered and helped initiate a refund. Tell me you don't want that kind of service.
Thank you, Vishal. Renz flagged that you didn't need the extra spring bars and the refund followed from that. Glad the chat got you to the straps you wanted. — Delugs
The product selection at delugs is fantastic! There are a variety of straps with reasonable prices. I bought a Delcro strap and instantly loved the comfort and infinite adjustability of the strap, as well as it looking great on my watch. I had an initial (small) gripe in that I noticed a loose thread on the strap within a short time of casual wear. To be honest, I didn't think this was a big deal but I felt like giving feedback to the brand could possibly help future iterations of this product. I was not expecting anything in return and I hadn't planned on writing a review at the time. To my surprise, Delugs offered to send a replacement to me free of charge with no need to return my strap. This is a remarkable service and a testament to how strongly they believe in the product as well as their care for the customers. It is very appreciated and I will definitely be returning for future straps!
Thank you for the feedback, Patrick. A loose thread that early is a fault, so a replacement was the right response, and no reason to make you post the first one back. Enjoy the next few. — Delugs
Every interaction has been 100% positive with Delugs. I've received timely response to inquiries and questions. I've received excellent recommendations for straps to match my watches perfectly. The product or straps that I've purchased have been of excellent quality and beautiful. Delugs is thr best by far to purchase straps with. I highly recommend them to everyone.
David, "recommendations to match my watches perfectly" is the line we'll take most to heart; getting the pairing right is most of the job. Thank you for taking the time, and for coming back to us as often as you have. - Delugs
I bought 2 standard regular size straps including Delugs buckles for my JLC Reverso. Unfortunately the straps did not fit - I think their standard size might be for use with the original JLC clasp only and not with their buckle. When I tried to return they asked me to take pictures which I did. But soon after they told me the straps would show signs of usage (well - i had to put them on to find out they did not fit.) Nevertheless they told me I could resend them back but a fee of 70% might be taken from the refund as well as additional the shipping cost(??!!). 'Luckily' I only spend 180€ on them - which are gone now. Maybe others have better experience but I will not try them again - far to expensive if you don't hit the right size the first time. They communicated promptly referring to their return policy - which is exactly what I want to warn other potential customers about - there will be no refund unless you just return the unopened package (But mayby there is another clause for this too ;) ).
Hi Stephan. A strap that doesn't fit shouldn't cost you most of what you paid, and we'd like to look at this again rather than leave it where it landed. We'd also like to understand what actually went wrong with the fit, because it doesn't sound like it should have. Please get in touch referencing this review, and we'll take another look at the return. — Hilary @ Delugs
The team at Delugs was really helpful with helping me select the correct band for the watch I had. The responded very quickly - I was really impressed. Highly recommend.
Krista, glad we could get you to the right band quickly! We strive to doing our best, so we're glad that you enjoyed it. — Delugs
Delugs is fantastic. I had typed in a search for "replacement strap for Hamilton Khaki Field Bronze" and they were one of the first few results that came up. The first thing I noticed is that they've actually curated strap recommendations for a wide number of wristwatches', mine included. Even better they give a description of why their recommendation(s) work with the wristwatch (great for someone who isn't exactly the most fashion forward). The second thing I noticed is when I went back to their site and looked for straps for my Hamilton Khaki Murph 38mm white dial. I found their new strap finder tool which allowed me to look up my exact watch and then see dozens of strap options on my exact watch (super cool). Of course, this led to me buying my second strap in 3 days, but who's counting :) Definitely a fan-boy for Delugs. Beware - the strap finder tool will cause an intense breakout of strap acquisition syndrome.....you have been warned ;)
Chad, the curation notes are the part we agonise over most: listing what fits is easy, saying "why" it works is the hard bit, so it's good to hear it landed for the Khaki Field and the Murph. We're looking forward to taking care of you and your pieces for a long time to come! — Delugs
My first experience with this brand was frankly atrocious. Customer service ghosted me after saying they would email me with a follow-up to my request (writing a lower price on the parcel so as to avoid having me pay a large import tax). I ended up ordering anyway since there weren't any good alternatives from other brands that fit my wrist size, only for one of the straps to be in a discontinued stitching style from 2024 and have noticeable QC issues. Why then is this a 4-star review? Upon my initial negative review, Delugs reached out and offered a free replacement strap after having received proof of the defects. The strap has not yet arrived, so I will update this review again if any issues arise, but it stands true that this brand is dedicated to ensuring that the customer is left satisfied. Needless to say, this could have all been avoided with proper communication and quality control, but it's remarkable that they reached out to right their wrongs in the first place. As for feedback, I think it's extremely disingenuous to have both the old and new stitching styles in the same stock pool, sold at the same price, as it's essentially a QC lottery for the customer. And this is more of a nitpick, but the customer should always be asked first whether or not they want to create a return order for a defective strap when receiving a new one. This is because, in certain countries such as mine, it's an exceedingly complicated process to package and send goods overseas, to the point where it's better to call it off entirely.
Hi OP, the follow-through here was ours and we got it wrong. In May we told you we'd come back to you by email about your questions and never sent it; when you chased, you got an answer to one half of it without anyone opening the earlier thread. We'd also agreed to cover shipping on your first order as a one-off and then you were charged you for it at checkout. That's now refunded back to you. On the strap itself, please send us photographs and we'll refund or remake, whichever you'd prefer and at no cost to you. If what arrived had discoloration and a cut in it, that's a quality failure we want to make right. On the customs declaration, there's a limit to what we can put on a form, and we should have said so plainly in May rather than leaving you waiting. One thing has already changed internally: a ticket can no longer be closed here with a promised reply still outstanding. — Delugs
Awesome customer service. I ordered the wrong color watch strap, the color I wanted was out of stock, when I reached out they searched their inventory and found me a leftover of the color I’ve been wanting. Thank you Delugs!!
Matt, turning up the last one of a colour in the back of the inventory is one of the more satisfying things the team gets to do. Glad you ended up with the one you actually wanted. — Delugs
Great company, great people, excellent quality products and even better after sales support. What more do you want? 5 stars from me
"Great company, great people, excellent quality products and even better after sales support." — that's the list we strive to every day. Glad to have you, David! — Delugs
Delugs is fantastic. First of all, they are one of the few third party brands that is extremely trustworthy in putting together quality straps when I or anyone else wanted something different than an OEM strap. On top of that, their price point is very competitive. I looked into a lot of brands for the strap I purchased, and Delugs stood out for sure. I will be honest, at first due to the price point I was somewhat worried about the quality I was going to receive, but I remain contently surprised after having seen my alligator strap age and patina elegantly and well. I will also note that mine ended up being a custom order due to an unconventional lug size, and Delugs nailed the custom sizing on that. And secondly, I have to mention the exceptional customer service that this brand should be proud to have. Every step of the way, the Delugs team was prompt, efficient, and helpful to answer any and all questions I had. From debating stitching options and strap colors, to inquiring about various spring bars, the Delugs team was always there for me. Their ability to make it seem like you are speaking in person assessing various straps is impressive, and that's definitely something I feel makes the experience of buying a strap online feel more comfortable and natural. Partly due to the timeliness (many times were 5+ emails exchanged in a single day) and partly due to the care, respect, and thoughtfulness of the entire team. Lastly, I want to touch on the after-sale support as well, as that is really what has locked me in as a customer to return. Just about 1 yr after I purchased my strap, the leather tore in a weird way. I hadn't been abusing the strap, but I did wear it daily for that time period. Long story short, I reached out to Delugs with my thoughts, and they kindly offered a remake, free of charge, as soon as I sent a few pictures of what I was experiencing. Any other brand would have said jokes on you, that's natural wear and tear, too bad buy another. But Delugs clearly has pride in their quality, as they noted to me that even this sort of cross section tear is not expected due to regular use. Lore, the rep whom I was working with, was in touch with me this entire remake process. Somehow she always found a way to respond within the hour :). She facilitated a remake, it arrived sooner than expected, and she was responsive about any and all random questions I had during. And now I'm sitting happy, writing this review with a gorgeous matte green alligator strap on my wrist. Thank you Delugs!
Arjun, this is a generous piece of writing and we've read it properly. On the tear: you're right that a cross-section failure isn't what regular wear should do to a strap, which is why it was a remake rather than a conversation about wear and tear. Lore will be glad to see her name here. The same-hour replies are her, not a policy. And an unconventional lug size landing right first time is the custom team quietly doing their job well. Enjoy the matte green; alligator earns its patina and yours is only starting. — Delugs
Excellent selection of straps across various leathers, rubber, and sailcloth options. I like very much their recent offering such as the lumed straps and the semi-integrated rubber straps which really do give some watches a very unique look.
Jeffrey, the lumed straps and the semi-integrated rubbers may not always land for everyone, but as watch enthusiasts, we love them too! Giving a watch a look it didn't come with is exactly what we were after. — Delugs
Great help. I had entered the wrong email so I couldn't find anything - their support helped me find it very quick.
A typo in an email address can definitely do that, but we're glad we worked together to dig it up quickly! Always glad to help as fast as possible. — Delugs
I buy my straps exclusively from delugs, love the quality and variety of straps available. Not to mention the service from the guys at the boutique, always a pleasure to see the guys when I pop by for my new strap!
Bryan, the boutique team will be pleased with this; they do rather look forward to the regulars turning up. See you on the next one. — Delugs
Great CS, great products and willing to listen to feedback. I’m a customer for life now. Sorry «horology reptile»
Johan , "willing to listen to feedback" is the one we're most pleased to see; it's the easiest thing to lose as you grow and we're working every day to stay close to the action as much as possible. Glad to have you with us. — Delugs
Honestly, this has been one of the top 3 most frustrating online shopping experiences I’ve ever had. I only wanted to return a strap that didn’t fit and order the correct size. It should have been simple. Instead, every step turned into another argument. First, they made it sound like I needed to send photos before they would accept the return. After I challenged this, they suddenly clarified that the photos weren’t actually required. Then I had to point out that their policy of deducting the original shipping costs conflicts with EU consumer law. I returned the item two days after notifying them and immediately sent them the tracking number, proof of postage and photos. About a week later, tracking confirmed that the parcel had been delivered. Despite this, customer service repeatedly told me that their warehouse hadn’t received it. Later, they admitted it had been delivered but said it still needed to be inspected and processed “in batches” before they could refund me. That is their internal problem, not mine. Under EU law, they can only hold back a refund until they receive either the returned goods or proof that the goods were sent, whichever happens first. They had my proof after two days and the actual parcel about a week later. More than two weeks after I requested the return, I was still waiting for my money. Will you ever refund me or are 140 quid going down the drain? The worst part is that I had to keep explaining basic EU consumer rights to a company selling to EU customers. Every reply brought another excuse, contradiction or delay. I actually liked the product and originally wanted to order the correct size immediately. After this horrible experience, I’ve completely lost trust in the company. How can i order again from a company that cheats me through every step of the process? A return should not require this much fighting, chasing and legal research. Spare yourself the nerves and order elsewhere, where you get treated like an actual customer. Edit: i have received my refund after writing this review. However it does not change my frustrating experience of having to fight for every basic EU consumer right.
Hi Max. Closing the loop here to say that you're right. You shouldn't have had to argue your way to a refund, and you certainly shouldn't have had to explain consumer law to us. We're glad it's settled, but that was the wrong route to the right outcome. The specific points you've raised about how we handle EU returns are being taken up internally. Thank you for setting it out as clearly as you did. — Delugs
Delugs used to be a fantastic company but their growth has unfortunately resulted in a downturn in their customer service support and overall experience. My order was not shipped despite contacting Delugs numerous times about it and there seems to be a lack of communication between the teams whereas in the past it seemed like a very tight and well run business. Shame and I really hope they can recapture what made them so good in the first place.
Hi OP, an order that doesn't ship after you've chased it more than once is exactly the kind of experience we want to avoid. We're taking this very seriously, so please get in touch to [email protected] referencing this review and we'll pick it up directly. — Hilary @ Delugs
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Fluco 共 179 条符合条件的评价
