Giztop is a shop about products in China and subculture which includes smartphones, electronical gadgets, and everything else that comes under the genre.
Reviewers had a great experience with this company. Customers frequently praise the remarkably fast international delivery and securely packaged products that consistently arrive in excellent condition from overseas warehouses. Consumers also appreciate the very competitive pricing compared to local retail markets and the helpful, quick assistance provided by the responsive support teams.
However, some people mentioned experiencing frustrating shipping delays while items were stuck in transit or receiving incorrect accessories instead of what they actually ordered. A few reviewers also noted receiving regional device versions featuring unexpected software differences or language settings that did not match their local expectations and usage.
I ordered a phone on April 22. The order still wasn't shipped out on May 5th which is 2 weeks later. So i decided to cancel the order since it was still not shipped. They agreed and told me they cancelled it and i would receive my money back through Paypal within 2 days. 7 days later, i emailed them three times more. They keep telling me, there's a delay. My order number is #800064312. Giztop please fix this as soon as possible.
Giztop 回复2020-05-14
I checked your order status. You cancelled the order and the payment was refunded via Paypal. Here is the details:
IPN "Refunded". A reversal has occurred on this transaction because you have given the customer a refund. Transaction ID: "7CC26417C72488726" Registered notification about refunded amount of $412.99.
Please check the payment on paypal. Thank you.
Hey i've bought a AMAZFIT T-REX on March 24th, it is now May 5th, still waiting on my watch. Giztop tell me to wait but there is no updated info... only thing i know was the item was dispatched overseas on March 27th... I can understand delay due to CO-VID19... but it's almost been 2 months now.. pls give me some info on my purchase. Thanks. I'm just an honest guy that wants to get what he payed for...
SHIPPING METHOD:
Shipping Option - Post Registered Air Mail(8-15 days)
PAYMENT METHOD:
PayPal Express Checkout
Shipped By Tracking Number
http://track.4px.com LF044170754SG
Giztop 回复2020-05-07
I'm very sorry for the delayed shipping. I checked it at the shipping company, the package got stuck at the airport in Hong Kong. It stays there more than we expected. We will try to get an answer from the shipping company very soon. I'm very sorry.
Kindly give me more details and process my order fast
Hi, order #800064821
I ordered oneplus 8 pro and its accessories on 28th April, full payment with express shipping fee of 40$ to receive it within 5-7 days.
I still haven't received my shipping tracking number or any details related to my product.
Everytime I write to customer care they are repeatedly telling they will process in 2 days and give me my tracking number, they have told me thrice the same thing.
I'm not sure if they are really processing of some delay in the order, I request them to provide some satisfying details of the order and also process it as soon as possible.
I have ordered it in giztop to enjoy/ experience the gadget very soon.
So please kindly look into this and please provide better service and also please kindly reply to the mail's
🙏 I'm requesting you from bottom of my heart, kindly send my product soon and provide tracking number.
order #800064821
I ordered Oppo Enco Free headphones. Order #800060143 .I ordered it 13th March, i wrote an email on 3rd April that it still has not arrived, you replied that u will check on it and that it will arrive soon. So i want to ask what is happening, its almost 2 months and i still havent received any informations nor the headphones .
Be wise, go to the manufacturer instead of this knock-off Amazon.
So I ordered two phone cases from the site, at first they received money but did not send a confirmation email. After pestering they admitted it had not gone through, after they originally said it was being dealt with. Secondly it was expected 8-15 days to deliver and instead was a total of 25 days. When the products finally did arrive neither one was what I ordered. Upon checking why, they were out of stock so exchanged them, without asking me nor giving me a product of the same price. I paid £35 here and received items that cost £25, when asked to get a refund for the more expensive product, ($20) they offered me $5 and have been troublesome to communicate with at the very least. Despite keeping in contact the customer service also drops sooner rather than later with the friendly guise quickly turning to irritated. After looking on the site numerous times also, the cases that are 'sold out' are still on sale and you can purchase them yourself.
Just to share the experience, I bought a 5G mobile handphone from Gitztop. I do receive the handphone after 3 weeks. This shop is genuine even though with some gaps to close to be on par with ebay and co. some feedback,
1. slow packaging, it took about a week to package and ship
2. i paid for premium delivery with FEDEX, however, it turns out that the delivery to reach destination in ~2 weeks. i purchase from another online shop shipping from china with low cost delivery service with US$1, it arrived earlier than the experience above
I placed an order on march 17,2020 with order id #800061151 . Since then, I haven't received any response, information regarding my order ,it's been one month.
They don't even reply to the sent mail.
Kindly check
Giztop 回复2020-04-19
Hi,
Your package was shipped out via Air Mail, but recently it maybe was delayed because of India lockdown in the whole country. I sent the tracking number to your email. I think probably all emails gone to the trash of your mailbox. Please check it and add our emails to the white list, so that you can get updating of this order.
Please contact us at any time if you have question about your order. Email: [email protected].
I place a refund a month ago and they already claim its refunded already. I saw my bills and it has not been refunded yet. So i email him for 2 days and no respond from them. Be careful. order#80005706
Edit :
I have confirmed with the bank and received the refund. Thank you
Giztop 回复2020-04-19
Update1: I'm sorry for the inconvenience. I checked your order status, the payment is refunded via credit card, but it's an international payment, it will take more time via bank. (Paypal is much faster, can offer refund in 24 hours). Don't worry about it, I sure you will get your money. 100% confirm.
Update2: Here is an ARN number for your refund：74766680084011231201207, you can inquire about the refund detail with the bank. (ARN (Acquirer Reference Number) is a tracking ID with which you can trace the status of a transaction with your bank.)
I ordered a £500+ phone on Sunday the 22th March,
order no #800061561, I also paid extra for Express shipping. I have not received a tracking number yet.
I've tried emailing several time to ask if my phone has been shipped and still no reply.
Update: So six days after i placed my order (28th) the item has not been shipped yet. They gave me a tracking number that says 'Shipment information received' which just means that they notify DHL about an item they need to sent, so basically nothing, i asked DHL and they do not have the item yet. Support refused to give me a refund because they claim the item ''is on its way''.
Giztop 回复2020-03-28
I'm sorry for the inconvenience. I will check your order as soon as possible. Because of coronavirus outbreak in Europe, probably a few cities was lockdown and the shipping will be delayed. But don't worry about it, we will try to ship your order as soon as possible. Please feel free to contact us via email: [email protected]. We will respond to your email in 24 hours.
Update: I checked the status with the shipping department, the package will ship out today. Because partial airlines cancelled, we have to change the shipping company, there are lots of airline cancelled recently, we have to pick the available shipping way for different destination, so it is delayed. I'm sorry for the inconvenience.
Update2: Let's me to explain the DHL shipping: 1. Usually, most Chinese online shops use DHL HongKong service, because it's much faster and easier than DHL mainland, so when we give the package to DGL agent, and they collect the package and information to DHL site, then they have to send the package to HongKong, it takes about 20-30 hours to DHL transport in Hong Kong and arranges the airline to destination. It takes 1-2 days to update the tracking information on DHL site after we sent the package to DHL agent. Of course, your package is delayed for 2-3 days. Please don't worry about it, it will take about 4-5 days to your door. Maybe a little delay because of the coronavirus. Thanks for your understanding.
Just to let everybody know that Giztop is a legit site and it’s not a scam. My watch has arrived today, all ok and working fine.
The watch has taken a week to get to me which is pretty good considering with what’s going on with the Coronavirus.
The day I ordered the watch I didn’t get any confirmation sent to me stating a order number.
It wasn’t until I looked in my spam box that I released that it was there, Happy days.
Before realising that the email was in the spam box I posted a bad review on trust pilot stating that I sent a email to Giztop asking for confirmation and that I didn’t get a reply.
Straight after I posted a bad review on trust pilot I got a response from Giztop stating all is good and don’t worry.
So I’m going to give Giztop only 4 star because of the communication From the start.
Towards the end the communication was really good.
Hope this helps anybody who is thinking about buying from Giztop, they are legit.
Giztop 回复2020-03-25
I'm very sorry for the delayed response. The Amazfit T-rex watch global version arrived at our warehouse on March 16, and we need a few days to prepare for shipping. We will start ship Amazfit T-Rex watch on March 20, we will update the tracking number to you very soon. Please wait for a few days patiently. I'm very sorry.
Update: Your watch was shipped out on March 20, and sent tracking number to your email, you also can check it at your account on Giztop. Thank you (March 21, 2020)
Update2: I tracked the order again, here is the status:
2020-03-25 22:51
LANGLEY HWDC, United Kingdom, Item Received
I think you will get the watch very soon. Please wait for a few days patiently. The shipping probably is a little delay because of the virus outbreak in UK.
I have Ordered Aeroactive Cooler for Asus Rog 2
Order number#800056603
Ordered date: Jan 21st 2020.
It's more than 2months over.. still yet not received my Product.already paid 64$ for this product.
No response from this site.
There is no tracking details also not given
Giztop 回复2020-03-18
I'm sorry for the inconvenience. I checked the transaction today. The Rog AeroActive Cooler II is stopped production, sold out. Your payment is refunded via Credit Card, but it will take a few days to return to your account. Usually, it is slower than PayPal, but it's safe. Please feel free to contact us via email: [email protected], we will reply your email in 24 hours. Thank you.
I bought a $700.00 AUD phone from giztop.
I thought I had been ripped off and it was a fake website etc because there was hardly any information from giztop about my order but eventually my phone arrived like 30 days after I paid for it
I went through a lot of stress in this time that's why I cannot give a 5 star rating but at the end of the day they came through so all good.
The phone I got was a Realme x2 pro and it runs PUBG like a boss
Giztop 回复2020-03-10
I'm sorry for the delayed shipping because of the coronavirus in China. We can't back to office 2 until weeks ago. Fortunately, it is under control in China now, and no new case in Shenzhen for 2 weeks. Anything is normal and shipping will be faster. Thanks for your understanding.
I am surprise and skeptical because if you go through the reviews the bad ones are really well detailed and customers explain every thing, if you go trough the good one they are really short and sometimes in a poor English and I notice that one of those were identical from two different people. How many chances are that two person write the same reviews in a broken English one after the other? Also, why instead of be exhaustive and talk well about their service people are so concise? In my opinion if I have to write many reviews to increase the rating I'll be bored with be exhaustive and I'll probably be short and concise. Just saying.
I think this is the best one because Giztop say in the description that TRACKING NUMBER WILL BE SENT WITHIN 3 DAYS but now. omg . no tracking number and gmail bounce
Giztop 回复2020-03-10
I'm sorry for the inconvenience. This mistake happened because of our email system, and it now fixed. Don't worry about it, if you can't get updating of shipping, please contact us at any time: [email protected]. Thank you.
I ordered a set of ear buds and received them within a week to our canadian address. They were brand new in a sealed box, and worked as expected.
When I ordered from Giztop I did feel a bit hesitent as a number of the reviews look fake. However, my experience was good, but not perfect. The only problem was that I did not receive a shipping notification email as they said I would get, so I needed to contact their customer service. Within 24 hours I had a response with a tracking number, so this was positive.
I don't think I'd have a problem using their service again as they did come through with the product and were quick to ship it out even though I didn't get a notification.
Giztop 回复2020-03-10
Thanks for your trust on Giztop. There is a bounce error on our email system, so partial buyers can't get shipping updating, but it now is fixed. Thanks for your understanding.
i ordered realme x2 he send me tracking number on 4day but the phone took 2month s and weeks to arrive in south Africa but i was stressed i hope he will stop to use 4px cause it takes long to ships packages
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