Giztop is a shop about products in China and subculture which includes smartphones, electronical gadgets, and everything else that comes under the genre.
Reviewers had a great experience with this company. Customers frequently praise the remarkably fast international delivery and securely packaged products that consistently arrive in excellent condition from overseas warehouses. Consumers also appreciate the very competitive pricing compared to local retail markets and the helpful, quick assistance provided by the responsive support teams.
However, some people mentioned experiencing frustrating shipping delays while items were stuck in transit or receiving incorrect accessories instead of what they actually ordered. A few reviewers also noted receiving regional device versions featuring unexpected software differences or language settings that did not match their local expectations and usage.
Haven't even received the phone yet, but I just wanted anyone thinking of buying from this company to get fair warning: they claim they have the Mi 10 Ultra in "EU Stock" with "fast shipping" but it's really false advertising.
You see, after one week waiting and several emails asking why it was taking so long to process the order, on her 3rd response (first two were the typical "please be patient" emails) Jessica from customer service finally admits they have no stock in Europe and, worst, they're still waiting for the phone to ship out of China...
I feel completely defrauded! The main reason I bought from Giztop was "EU stock" and "fast shipping". If I was ok with waiting two to three weeks, I would've bought the phone from one of their competitors and saved 50€...
Giztop 回复2020-10-10
Due to the National Day holiday of China, the latest batch of Mi 10 Ultra phones was delayed in transportation. We are very sorry for the inconvenience. I get latest information from the express company that this batch of products will arrive at our warehouse in Europe soon, please be patient and wait for a few days. We also provide a refund service. If you are unwilling to wait, please contact the customer service team. We provide a 24-hour refund. I'm very sorry for the inconvenience.
The case is ok. The glass screen protector looks nice but is to thick and makes the phone hard to use. It also doesn't stick very well after following the instructions exactly.
The website did not say where the product would come from, it was posted from China when I believed the site was Australian or American. The tracking number I was given updated.
I would not recommend using your site to anyone nor would I buy from you again.
customer support hasn't been doing great lately from my experience, its been 16 days from an express 7-10 day shipping and I tried contacting them but im getting nothing. wish they had a customer service for the us .
I ordered 2 pieces of mi band 5, but only 1 was sent. i informed the seller and another band was sent out with standard shipment which took another 2 weeks to arrive. thank you for sending out the second band, but if the original shipment had been checked properly the mistake would not have happened.
Nice and great customer relationship. Not quite perfect but they are willing to listen to respond immediately. That's the most relying part, quick response.
Ordered a OnePlus 8 with screen protector and cover for delivery to South Africa. Prices are ok, but customer service is pathetic.
Firstly, I Requested multiple times that they send an EU plug, which they happily agreed to, and guess what, they send an American plug. So my warp charger is useless, have to pay more to get a new one imported.
Secondly they couldn't bother telling me that they didn't send the screen protector, just refunded the amount on the day that the package arrived, a full 11 days after the order was placed, and 5 days after the order was sent out, with no communication whatsoever.
Customer service couldn't be bothered.
Bottom line- buy from somewhere else, you'll get better prices, and far better service
Firstly, I rarely write reviews but as I would like others to be at ease I'll be genuinely honest about my transaction with Giztop. I bought a Xiaomi Mi 9 Pro which is impossible to find in Europe from the website. After my order, I received an email stating that the 256GB version in White had been out of stock and I was offered an alternative. I paid extra then to receive the white 512GB version and this was processed within a few days after. It took a little over a week (due to chinese dragonboat festival) to receive my tracking number and I was reassured by a kind lady named Jessica that she will ensure my phone will be shipped. After the chinese bank holiday which lasted a few days, I was able to track my phone on 4px which took around 7 days to reach Spain and another 5 from there on to reach my home. It took again a few days for 4px to refresh, so I thought the phone hadn't been shipped until a few days later when I received multiple updates at once. I genuinely thought this is impossible for it to reach me within 12 days in current covid situation and I was not familiar with the website before purchase so I expected something may probably be dodgy. Well, I was proven completely wrong. The phone arrived in immaculate condition, exactly the one I had ordered and shipping was fast! Also to mention the communication with Jessica was flawless and I received replies very quickly (bare in mind time difference between continents). I am deducting a star because when I first ordered the product wasn't available even though availability was stated on the website but if you can work on this you will earn 5 stars in the future. I will definitely be ordering from them again. Thank you
I bought a controller for my red magic 5g, and a 55 w block for it to, I had paid for priority delivery, but they sent it in standard delivery, instead of getting it within a few days I got it there weeks later, they said they will refund me the costs of delivery, but they didn't even do that it's so shocking . And the order no is Your Shipment #800015325. They get 2 stars because I did receive it but they don't get more because the promised refund was not given to me.
Due to the covid situation I still got my package in due time which was great. However the only problem I had was the case that I ordered with the phone was not in stock so I had to wait about 2 more weeks and then when I got the case it wasn't really the one that I had orderded. Which is no biggie at least u still got one. Customer service was great too and very helpful so overall I would still shop from your site and reccomend you guys to friends and family. 😃
I bought a Nubia Z20 on their website a few months back, and it arrived a little over a month later - this was right at the start of covid - the phone is amazing and there's no problem there, BUT before I bought I asked customer service if they offered a European charger, because I'm European. They said yes, they did offer a European charger for my model. Ok no problem so far, but to be sure I also specified to send an European charger in the order notes when I was ordering it. When it arrived there was an American/Chinese charger included. It really isn't a huge problem and I have just been using a travel adapter. Great store, but they need to increase their service before I can give a 5 star review.
P.S they also forgot to send an order confirmation and tracking number, so I had to contact their customer service, and they responded quickly
Giztop 回复2020-06-28
Thanks for your order on Giztop. I'm sorry for the inconvenience. Usually, we send an extra European charger adapter with the phone, probably the shipping department missed it. I'm sorry, we will try to improve our service. Thanks for your feedback. Thank you.
Great service even if your phone break suddenly.
I bought Xiaomi Mi 9 and it worked well.
It broke after using half year. they kindly receive my phone and repaired even if in course of new year holiday and corona crisis.
P.S. If you want request something to them, you MUST email ASAP and again.
It took my delivery very long to arrive, but thinking of the COVID-19 situation and the long way from asia to europe, it was ok. As i wrote the team, that it didn t arrive yet, they replied immediatly and helped me. One day later it arrived. With the delivery everything was fine and it was a very good price.
the delivery timeframe of giztop cannot be trusted
they quote 5-7 days TNT/DHL shipping on their website and they charge you a high express fee about 30 bucks for that. but when you order it they send it with the cheapest and slowest way worth 2.50 (what they charge in china like aliexpress or banggood) aliexpress or banggood quote 50 days delivery and ship free. not giztop: after MORE THAN ONE month it has not arrived yet. when you contact them on paypal they do not answer. even paypal sent me a message recommending that i should file a claim because they did not answer, which i finally did. if it will arrive after more than one month i will ask for the shipping fee of 30 bucks to be paid back. before you order there please make sure that they do not charge express fees and expect the order to arrive after 1-2 months instead of 5-7 days.
The shipment Number RV386765474CN has not arrived yet
One month ago not arrived.
Giztop 回复2020-05-14
I'm very sorry for the delay. About 10% Air Mail packages were delayed, please wait for a few days patiently. DHL is smoother, it can arrive in 8-12 days, although a little slower than before, it is the best shipping option recently. I'm very sorry.
I ordered a pair of Oppo Enco free on April 23rd 2020, and after a few days I received a tracking number, however it does not work. I have reached out to them and they keep giving me the run around. That they were on vacation or that they have missed the status update by their online office or something, I don't even know what that means. I get the same response everytime. I keep corresponding with someone named Jessica as there is no one else who answers emails. I was going to order two pairs of the ear buds but I waited to see how their service is first. Thank God I did. I live in Canada and I know they can ship all the way out here. All I want is a working tracking number because I know shipping had bee affected due to COVID-19. Anyone have any advice?
Giztop 回复2020-05-14
I'm sorry for the inconvenience. There is a few packages are delayed because of COVID-19, but most order can deliver on time. Would you like to contact our customer service team to check your order? [email protected].
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