Giztop is a shop about products in China and subculture which includes smartphones, electronical gadgets, and everything else that comes under the genre.
Reviewers had a great experience with this company. Customers frequently praise the remarkably fast international delivery and securely packaged products that consistently arrive in excellent condition from overseas warehouses. Consumers also appreciate the very competitive pricing compared to local retail markets and the helpful, quick assistance provided by the responsive support teams.
However, some people mentioned experiencing frustrating shipping delays while items were stuck in transit or receiving incorrect accessories instead of what they actually ordered. A few reviewers also noted receiving regional device versions featuring unexpected software differences or language settings that did not match their local expectations and usage.
I ordered a Oneplus 6T frame. The website showed pictures of a brand new frame, even stated that it comes with the adhesives and all that. After about a month, I finally received my order and it was a used frame, dirty, and had scratches. I contacted the company and they claimed that it was the original part and that if I was to have received a new one that it would have been an imitation or fake. They never even acknowledged that they lied to me about the state of part I'm getting. I don't recommend this website. I'd rather buy something on ebay next time.
A few weeks ago I bought a Mi 10 Ultra. It arrived with the box in very bad condition and also the phone arrived with details on the back. I have bought several phones in Giztop and I think I do not deserve that treatment, also I have highly recommended them in my country.
Rodrigo Palacios.
So I bought a Xiaomi redmi black shark 3 Pro and first of all they took like a month to deliver it, even when they said it was only take going to 10 days. Now I have the device and they gave me a 2 years warranty, it's been only two months since I got the phone and it's having troubles with the triggers, so I wrote them and after a game of losing time they are not answering my e-mails. This is a total scam, disrespectful and a shame to anyone who wants to buy anything with them. Now I'm looking for a lawyer to take this to law, scammers can't be playing with people's money this way.
Dissapointed and untrustworthy... Xiaomi Mi 10 Ultra
I made my order on 18/09/2020 and been following the reviews on trustpilot since as it was my first time ordering from this website. Looking at many recent reviews it seems like I am not the only customer who has had a bad experience, prompting me to share my encounter to help future customers to avoid this site and use a more reputable seller.
As many others I ordered a Mi 10 Ultra, initially I made contact to see when my order be shipped.
21/09/2020: They replied saying they have no stock in their EU warehouse and next delivery would be in 10 days.
I thought okay that’s fine, I’m in no rush and delivery stated it would take 10-20 days.
29/09/2020: I contact them again as I understood there would be a Chinese holiday for the week they said stock would arrive.
They reply that it will be delayed due to this. At this point, I was being understandable as these things happen
07/10/2020: So I follow up checking after the holiday and notice the price had dropped, they kindly refund me $50 to match the current price however they say there’s further delays it’ll be at the EU warehouse maybe next week.
13/10/2020: Another email a week later they say it’s not at the EU warehouse yet but confirm it’ll be available this week.
19/10/2020: Still no sign of my phone and it has been over a month since my order, I’d been understanding up until now and probably too much as it was getting ridiculous with the amount of excuses and delays
They offer me a further $10 refund as compensation and that stock will arrive this week.
22/10/2020: They say stock has arrived and will process my order in 2 days. Great I will get my phone! Oh how wrong was I
23/10/2020: They email to say they have sold out of the black version and have the option for a transparent one instead or wait until 03/11/2020.
I cannot understand how an order made over a month ago can go out of stock once the stock arrives??
Interestingly this contradicts the review below that says he was offered the black version which was supposedly out of stock??
Of course I politely declined to play their waiting game anymore and asked for a refund which has been processed by PayPal and awaiting payment into my account. It’s disgusting how they can lie to so many customers leading them on in the hope of getting a non-existent phone.
Just simply avoid this company and use Tradingshenzhen, wondamobile etc
(if it was possible I'd give Giztop zero stars) A real shame.... Buyers beware! Xiaomi Mi 10 ultra
In the current climate, you'd think a company where you part with a sizeable amount of money, would treat you fairly, have integrity or at least have the item advertised in stock.. Here's my account.
I made a resolution on PayPal due to the following: Phone was purchased on 19th October 2020 -
19th Oct- I emailed Giztop asking when will be shipped?
20th Oct - 'Jessica' replied it would be processed from EU warehouse on 21st.
21st Oct - I emailed saying I have read bad reviews regarding items not being received.
21st Oct - Jessica responded saying it was OK the reviews were because of a delay to products in EU warehouse and not to worry.
21st Oct- I emailed to say when will the phone be shipped.
22nd Oct - response FROM Jessica saying phone will be processed in 2 days which I found odd as that would be a 'Saturday' I was also told to be more patient.
23rd Oct - Jessica emailed me to say that the phone I ordered was out of stock and will be back in EU on 3rd Nov. So my options were to wait or have a black phone and 30 dollar back.
23rd Oct - I responded that perhaps I could have a case too.
23rd Oct - Yes I could have a gift of a case but not from EU from China and that the EU warehouse is now closed for weekend. My order would be processed after weekend.
23rd Oct - I said how could you have processed my original order on a Saturday if it is closed weekends? I then asked if I agree to a different phone, a case and money back when will my phone be processed? After the weekend could mean anytime. I'd like a guarantee of when as I'd I needed to open a dispute (with PayPal) I want some assurances. I did not get a response.
I have therefore informed PayPal that. 1. The order was not processed in 24 hours as per your website.
2. You told me on two occasions it would be processed and never was (and to be more patient)
3. My phone is out of stock. You sold a phone that was never in stock despite your website saying it was.
So if you want to buy a phone that they don't stock, to be fobbed off for a phone you don't want but become so desperate you contemplate taking anything they have, be told to be patient even tho you have paid hard earned money.
To not get a phone even processed in the time they state. Then please order from this company....
While I've had a refund this is only on paper.. It hasn't actually reached my account yet!!!
After placing my order, I was contacted, and upon request they confirmed that the phone will take 5-7 days to arrive. I was happy about that, because even though I paid extra for express handling and shipping, the delivery time was supposed to be 7-10 days. But now they said 5-7 days in an e-mail to me - great!
6 days later, I still have no tracking number. I write them again to ask what's going on. They confirm that it isn't shipped yet. They are waiting to process it in their EU warehouse, which will be in 2 days. Then they will give me a tracking number. After that, I will get the phone after 3-5 days.
3 days later, still no tracking number. It's been 11 days since my order of a phone that should be "in stock" in their EU warehouse. I paid for express handling and shipping. But it still didn't even ship yet.
Don't trust any timelines by this company. I'm sure I'd eventually receive the phone, but I've cancelled my order now. I don't want to give my money to such a company.
They state on the website that they process the order within 24 hour after ordering. 14 days following my order they still hadn't processed and shipped it. I contacted them and they said they have a national holiday in China, even though they were supposed to ship from EU warehouse. They offered to refund me for the express shipping fee and keep the order, I agreed and they cancelled my order. I contacted them once again and told me it was by mistake and offered that I order again now at a higher price. Ridiculous. For reference: order number - 1100016614
Terrible customer service. At least I got my money back...
As many of us who ordered a Xiaomi mi 10 ultra from the European warehouse, my experience is not only sad it's scary that any company would work like giztop, I have been told lies about fires in warehouse holidays and other kinds of tactics to delay a shipment from Hongkong to the EU. Now I'm done with this company and I'll do my best to make sure no one will be affected like this again. First is to get Google to prompt a warning entering the site, next is to block any sales from PayPal to them from the EU...
Hello All,
i have purchased a phone and i've asked on 2 different occasions if there will be any other fees or taxes to be paid upon delivery and i was told no Phone was sent with DHL ( service paid by me ) and the invoice attached from the seller had a smaller amount declared and a different contact phone # of the person who was supposed to receive it. order was made on 9/22 with the promised delivery in 12-20 days-- did not happened- phone not delivered. The package shows that arrived in Romania- customs- since Oct 5 yet nobody contacted ( wrong contact phone was attached by the seller) and now after we've contacted DHL i was told there are some fees up to 40$ -- since the phone was kept more than 4 days in custody--plus other customs taxes to be paid. DHL is asking as well to sent the copy from paypal invoice which clearly is showing more than what the seller declared. In this conditions i've asked DHL to return the phone and i asked the seller for a full refund. In 5-6 occasions/emails they said to accept the phone and pay the fees/taxes because they will refund that amount but who in the right mind will do that after all this experience. Now on the last email they said the refund will be made once the phone reaches back to them even though the tracking number from DHL shows clearly it will be return to the seller. What was supposed to be a gift and a surprise became an horrible experience with this seller which i guess is aware of what going on but just ignore to inform the customer and just grab the sale. i definitely not recommend to shop from this site.
on October 1, 2020 (order number # 1100016138) I ordered a xiaomi mi 10 ultra phone with ultra-fast delivery from the EU warehouse.
Although according to the specifications on the giztop website, the delivery had to take 4-8 days, after 5 days I received an email to confirm that the phone has china software and I agree with that. I confirmed although I found it strange for a phone that was not launched globally.
After another two days I received another email asking me to wait another week because in China it is a national holiday. I did NOT understand how the delivery from an EU warehouse has to do with the respective holiday, so I canceled the order.
I got my money back, but I lost 30 euros in foreign exchange commissions.
The worst experience was the first and last time I bought from giztop
Not happy at all.
I ordered a Xiaomi mi 10 ultra black
After 2 days they told me that black is not in stock though the site was saying it is, and i had to pay 40$ extra to get the silver one. After 2 days they told me that they made a mistake and its the transparent one not the silver. Finally after I made another deposit of 40$ the package arrived after 25 days. The package was not in good condition, screen protection on the phone was awful full of bobles and the case was full of marks and dirty. It was like a used phone.
I emailed them all that and they answered that they had to open the package to install Google play. I did made the choice for Google play but it was not mentioned on their site that they will open the package to do it. Even that they were not careful at all. I would like a replacement or half of my money back, I did not paid so much money for a used phone.
Avoid Giztop.
What a shame. The reviews seemed good at first. Now after a wait of 30 days and lies from Giztop. I check trustpilot again.
Now I find out they make people wait and wait. They clearly don't keep a stock of phones.
A week after taking my order, they said they didn't have my black K30 ultra in their "fake" EU wharehouse. Then say it's dispatched.
But after a few more weeks of no phone (30 days now) they say they are investigating it and it will be 2 more weeks to check. 45 days??
Delaying lies. I don't think so Giztop!
PayPal dispute resolution will solve it. Do not buy from Giztop!
I did rate the a 3 but looking at some other reviews perhaps I did then a favar, so I reduced 1. Choose express delivery if you need it within a month. I was really stressed it won't come, BUT it finally came
Negative
1) Shipping was long
2) Never mentioned that some items that were purchased is out of stock until i received them
3) Some items were not accurate
Positive
1) Refund was quick
2) Customer service was easy to communicate with
Placed my order on the 11th of September and paid additional for urgent delivery, it's been a month and I am still waiting for my mobile phone. Giztop promises every week that it will be next week but alas it's all delay tactics.
Who knows maybe in the next year I may get my mobile phone.
This is no way to run a professional company.
I was so excited for a new phone and now after a month's waiting it has all fizzled out.
Giztop please sort it out. Thanks
Giztop 回复2020-10-10
Due to the National Day holiday of China, the latest batch of Mi 10 Ultra phones was delayed in transportation. We are very sorry for the inconvenience. I get latest information from the express company that this batch of products will arrive at our warehouse in Europe soon, please be patient and wait for a few days. We also provide a refund service. If you are unwilling to wait, please contact the customer service team. We provide a 24-hour refund. I'm very sorry for the inconvenience.
I ordered a product that was in stock on the site 14 days ago, paying extra money for fast shipping ( 7-10 days) and it wasn't even shipped yet...
Giztop 回复2020-10-10
Due to the National Day holiday of China, the latest batch of Mi 10 Ultra phones was delayed in transportation. We are very sorry for the inconvenience. I get latest information from the express company that this batch of products will arrive at our warehouse in Europe soon, please be patient and wait for a few days. We also provide a refund service. If you are unwilling to wait, please contact the customer service team. We provide a 24-hour refund. I'm very sorry for the inconvenience.
DO NOT ORDER FROM GIZTOP!
I ordered a phone from Giztop. Before ordering I emailed them to ask if they had the phone in stock in their EU warehouse (which, according to another feedback here, doesn't really exist). I was reassured that they had it. I placed the order and paid for extra fast shipping because my old phone broke and I needed a new one fast.
After I had paid, I heard nothing from them for a few days. I emailed them and was told that they didn't have the phone in stock. Then I was promised shipping "next week".
Unfortunately, I agreed and waited a week. Nothing.
I emailed them again. Now I was told that there is a Chinese holiday and they can't ship that week because of that.
... I don't know how a Chinese holiday affects EU warehouse but I decided to give them another chance because sometimes things just happen ...
We agreed on yet another date when the phone would be shipped.
The day came and passed. Nothing.
I decided that this is enough and emailed them to give me a refund within 24 hours (it's one button press in PayPal). Of course these weasels wouldn't do even that and told me 2 days. By now I know that promise is yet another lie, so I told them no and gave them 24 hours. 24 hours passed and now the transaction is in dispute in PayPal.
Do you want this to happen to you? No?
Then, DO NOT ORDER FROM GIZTOP! They will lie to you just to get your money.
I wish I had trusted reviews here a bit more because if you read the negative reviews here, I'm not the only one who has this experience.
Giztop 回复2020-10-10
Due to the National Day holiday of China, the latest batch of Mi 10 Ultra phones was delayed in transportation. We are very sorry for the inconvenience. I get latest information from the express company that this batch of products will arrive at our warehouse in Europe soon, please be patient and wait for a few days. We also provide a refund service. If you are unwilling to wait, please contact the customer service team. We provide a 24-hour refund. I'm very sorry for the inconvenience.
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