Hello Hans Dekruijf,
Please note that Trustpilot is not an functional customer support channel for our company, and it is merely for reviews for already delivered service.
Kindly contact us via the provided contact channels that you can find on our official website.
Regards,
Gotogate.com
Hello Musaid Musaleh,
Regarding the refund for your reservation, which was cancelled on 2025-09-25 , please be informed that the refund was completed twice on 2026-06-29, back to the card which you used for the original payment.
If the original credit card used for the initial payment has expired, but the bank account remains the same, it is within your bank’s jurisdiction to correlate the refund to the same bank account.
Also, please note that refunds are not processed on weekends and that it might take 1-5 working days for the refund to reflect to your account, depending on your bank's regulations.
In case there are no deposits during this time, you can send us via the contact form on our website a copy of your bank statement of that period (+7 days from the above mentioned day of the refund) so that we can further investigate this issue.
Thank you for your understanding.
Regards,
Gotogate.com
Hello Ugur Aydin,
As you have failed to provide us with casa valid booking code in the private section of the review, we are unable to locate your booking in our system and see what truly happened.
Regards,
Gotogate.com
Hello Gavin Young,
We would like to inform you that we have escalated your issue to our internal department for further review. Our team is currently looking into the matter and will get back to you as soon as possible with an update.
We sincerely apologize for the inconvenience caused and appreciate your patience and understanding while we work to resolve this issue.
Thank you for your patience and understanding in advance.
Regards,
Gotogate.com
Hello Kaushik makam,
As you have failed to provide us with casa valid booking code in the private section of the review, we are unable to locate your booking in our system and see what truly happened.
Regards,
Gotogate.com
Hello Ahmed Kadwa,
As you have failed to provide us with casa valid booking code in the private section of the review, we are unable to locate your booking in our system and see what truly happened.
Regards,
Gotogate.com
Hello Tony Nguyen,
As you have failed to provide us with casa valid booking code in the private section of the review, we are unable to locate your booking in our system and see what truly happened.
Regards,
Gotogate.com
hello David,
Please note that Trustpilot is not an functional customer support channel for our company, and it is merely for reviews for already delivered service.
Kindly contact us via the provided contact channels that you can find on our official website.
Regards,
Gotogate.com
Hello James,
Regarding the refund for your reservation, which was cancelled on 2026-06-27, please be informed that the refund was completed on 2026-06-27, back to the card which you used for the original payment.
If the original credit card used for the initial payment has expired, but the bank account remains the same, it is within your bank’s jurisdiction to correlate the refund to the same bank account.
Also, please note that refunds are not processed on weekends and that it might take 1-5 working days for the refund to reflect to your account, depending on your bank's regulations.
In case there are no deposits during this time, you can send us via the contact form on our website a copy of your bank statement of that period (+7 days from the above mentioned day of the refund) so that we can further investigate this issue.
Thank you for your understanding.
Regards,
Gotogate.com
Hello קטי סייביץ
We would like to inform you that we have escalated your issue to our internal department for further review. Our team is currently looking into the matter and will get back to you as soon as possible with an update.
We sincerely apologize for the inconvenience caused and appreciate your patience and understanding while we work to resolve this issue.
Regards,
Gotogate.com
Hello,
We are truly sorry to hear about your experience and regret that we did not meet your expectations.
We appreciate you taking the time to share your feedback. Please be assured that we continuously strive to improve, and we would welcome the opportunity to better serve you in the future.
Hello,
We are truly sorry to hear about your experience and regret that we did not meet your expectations.
We appreciate you taking the time to share your feedback. Please be assured that we continuously strive to improve, and we would welcome the opportunity to better serve you in the future.
Hello Anastasia Nikitaras,
As you have failed to provide us with casa valid booking code in the private section of the review, we are unable to locate your booking in our system and see what truly happened.
Regards,
Gotogate.com
Hello Nik,
As you have failed to provide us with casa valid booking code in the private section of the review, we are unable to locate your booking in our system and see what truly happened.
Regards,
Gotogate.com
Hello Guest,
As you have failed to provide us with a valid booking code in the private section of the review, we are unable to locate your booking in our system and see what truly happened.
Regards,
Gotogate.com
