Growatt is funded in Shenzhen in 2011,we are a new energy enterprise dedicated to the R&D and manufacturing of PV inverters, Energy Storage and EV Charger as well as Smart Energy Management. our vision is to build the World’s LargestIntelligent Sustainable Energy Ecosystem for Human Kind. Today, Growatt is already the global No.1 residential inverter supplier and also one of the world's top four suppliers of PV inverters and storage hybrid inverters.
以上内容由商家自行提供，未经平台核实。Growatt（www.growatt.com）在 OK.one 的综合评分为 3.6 分（满分 5 分），基于本站收录的 371 条用户评价，属于公用事业分类，口碑一般。评价两极分化：66% 给出 4 星及以上，同时 27% 打了 1 星；商家回复了 62% 的差评；评价主要围绕产品、客户服务。数据最后更新于 2026-10-24。
Reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally professional, friendly, and efficient at quickly resolving various technical issues during onsite visits or remote calls. People deeply appreciate the swift communication channels and the extremely helpful guidance provided by technicians who patiently walk them through troubleshooting procedures. Some reviewers were not happy with product durability, noting that certain hardware components failed unexpectedly or became unstable over time. Additionally, some individuals experienced frustratingly long delays when waiting for scheduled repair appointments or struggled to receive timely responses from customer support teams.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Customer service is completely non responsive. No replies to any of my emails. Problems with app.
Dear Customer, Thank your for choosing Growatt products. We sincerely apologize for any inconvenience you may have experienced. could you please send me your contact information. i will coordinate our internal team to contact you soon. Here is the service email for Sweden :[email protected] Best regards,
Perfect help from the technical support Ayoub happy with that
Dear customer, We greatly appreciate your feedback, and we are delighted that you are satisfied with our service and product！
Customer services non existent. Tried to phone 10 times, someone just puts the phone down. I am not technical and have an issue with re setting the app as changed our Internet provider. Unfortunately, one of the engineers set up his e mail address in the log in details, not mine when registering ShinePhone app, this is clearly not helping. Can someone please help?
Dear customer, We apologize for the inconvenience. Some of our staff have been on vacation for the past two weeks in UK , and both our phone and WhatsApp support teams have been very busy, which may have caused us to miss your call. We are gradually returning to normal this week, and we truly appreciate your choice of Growatt!
Really nice helpful, knowledgeable, can’t praise Carolina enough
We have a Growatt inverter and battery setup for our solar PV. The only issue I had was with an unwanted export, but I got in touch with their support team via the ShinePhone app and they sent me some new hardware. The system now works flawlessly. The equipment is reasonably priced and you get a lot for what you pay. The app is easy to use and seems to be getting improvements all the time. All in all, very happy!
Our Growatt inverter died after 4 years (within warranty). It took Growatt 2 months to find a suitable replacement unit for us. During that time, we had to buy energy from the grid, during the hottest part of summer with 30+C temperatures and our ducted aircon uses a lot of energy. Despite their warranty quoting Australian Consumer Law where it says that they will compensate for losses under the warranty, they are flat-out refusing to compensate us for the energy we bought to cover the time where they couldn't supply a replacement inverter, which is unlawful. Also, the replacement inverter doesn't come with a new warranty - it continues the warranty from the original inverter, which means if our replacement inverter also dies in the next 4 years we are out of luck and would have to buy a whole new inverter. Also, the replacement inverter didn't come with a dongle to transmit information to the related app to monitor usage and any outages, which the original inverter came with, so we don't consider that a like-for-like replacement. All in all, the experience has been very poor and we're once again warned about using inferior-quality hardware as it's rarely worth it.
Thank you for choosing Growatt. We are very sorry for your customer experience. If the device fails within the warranty period, we will provide support. However, please kindly understand that no additional compensation is offered. Additionally, the warranty period continues from the original unit. For example, if the warranty is five years, any issues within that time will be covered by our after-sales service. Once the period expires, the warranty will no longer apply.
I had my solar system installed 18 months ago and recently added a second battery. Couldn't find references to the second battery in the Shinephone app, so contacted Growatt technical support. They advised that the second battery couldn't be seen online. A technical engineer contacted me within 10 minutes and further to some pictures he requested, he could see that an ethernet cable was missing between the batteries. (Missed by the installer). Fortunately I had one of my own and the engineer guided me through the process of getting it to work. Apparently this model of battery doesn't show increased battery capacity on the app, so that's a bit of a let down. All in all fixed within 15 minutes 👍
Dear customer, We greatly appreciate your feedback and delighted that you are satisfied with our service. Thank you for choosing Growatt! Best regards,
I have been operating a small Growatt system for two years. The setup via the app and the Shine WiFi-X was straightforward and easy to complete. The switch from WiFi to the LAN-X data logger also worked smoothly. So far, the system has been running flawlessly. My only criticism is the customer support – getting in touch seems nearly impossible, as they simply do not respond to inquiries. I wanted (and still want) to change the password of the LAN data logger, which does not seem to be possible in the user interface. According to the Shine app, this should be possible, but the relevant settings cannot be accessed because the Growatt password (Growattjjjjmmdd) does not work. Unfortunately, there has been no response from support regarding this issue. There is also no reply to improvement suggestions, such as allowing devices to connect via LAN in general. Likewise, there is no response to the question of whether and when the inverters will receive a software update and at what intervals. Despite this, I am still satisfied with Growatt products. The switch from the Growatt 600MT-L to the Neo and Noah is already planned – even though it is disappointing that a LAN connection is not supported.
Hello Customer, Thank your for choosing Growatt products. We sincerely apologize for any inconvenience you may have experienced. We will continue to improve our products and service here is the Germany Customer Service information: hotline : +49 1525 2887034, Or Email to us for help : [email protected]. Have a great day!
Hybride omvormer blijkt dus niet met derde partij accu's te werken terijl ze dit nergens vermelden. De omvormer laad de accu dus niet op, service is zeer slecht ze hebben geen kennis bij service center over hun producten, vraag je om de garantie op te eisen wuiven ze dat weg en zeggen ze dat bij de andere partij ligt. Dear growatt on your own site, type in sph3600 series and pls read the part system flexibility it says it supports lead acid and Lithium battery...... there is nothing that's says you need a growatt battery. And 2nd my installer who has dozen of growatt inverters says its broken and I need to claim warranty then I ask for warranty and I got very rude employee on the WhatsApp chat.
Hi， Thank your for choosing Growatt products. We sincerely apologize for any inconvenience you may have experienced. normally, we recommend to connect Growatt battery to make sure the communication well. because we can't get battery detailed information through our inverter, that we can't diagnose what the issue.meanwhile i have sent your information to our service team , they will help you. Best regards,
Great service Our installer let us down on the ticket we raised. Contacted Growatt directly and they resolved it in good time.
Dear customer, We greatly appreciate your feedback, and we are delighted that you are satisfied with our service and product. Thank you for choosing for Growatt !
Very knowledgeable trainer. Responded to all my technical questions.
Dear customer, We greatly appreciate your feedback, and we are delighted that you are satisfied with service, thank you for choosing Growatt !
Battery not charging but contacted Growatt a support and through WhatsApp they got me sorted. Thank you Lingxuan🙏
Dear customer, We greatly appreciate your feedback, and we are delighted that you are satisfied with service, thank you for choosing Growatt !
Had a solar system installed by another company including a Growatt AC Inverter and battery. I wanted to start charging the battery from the mains overnight on my electricity provider's cheap rate. Asked Growatt through their app how to configure the system to do that. They responded very quickly, set it remotely but also sent me instructions. It worked but I received an error message when the battery was full. Again responded quickly and connected me to a WhatsApp chat with a technician who tried to update the firmware remotely. That failed so they sent a USB stick in the post. That also failed so they replaced the AC Inverter under the warranty. Now seems to be working fine. All done very quickly, responsively and helpfully.
Dear customer, We greatly appreciate your feedback, and we are delighted that you are satisfied with service, thank you for choosing Growatt !
Very competent and courteous field engineer (Owen Gao) who carefully monitored the performance of the entire house electrical power production system for several days after fixing the original problem, finally declaring that everything was definitely now functioning properly.
Dear customer, We greatly appreciate your feedback, and we are delighted that you are satisfied with service, thank you for choosing Growatt !
Had an issue with a PV system that had started malfunctioning after British Gas installed a Smart meter. Found the Growatt support quick and the direct Whatsapp conversation resolved the issue, all done in a morning. The engineer Lingxuan found the issue quickly via photos (CT clamp in the wrong place) and all resolved. Excellent service
Dear Customer, Thank you for choosing Growatt! We deeply appreciate your feedback, and your suggestions are invaluable to us.
Trying for several months now to get support from growatt. Got some response in the 2nd/3rd week of January, issues didn't get resolved though, and haven't had any response for several weeks now. Update: got some response from Growatt in march, to which I responded; I guess now it will take another couple of weeks before I hear from Growatt again :( My issues aren't resolved yet:(
Hi, thank you for your information , i have passed to my colleague who in charge of Norway. i hope to know has your problem been resolved?
The service from Growatt, especially the direct WhatsApp support, leaves nothing to be desired. All issues were addressed and resolved within a reasonable timeframe (under 24 hours). However, it would be great if the engineers at Growatt could find the time to provide an API. This would allow interested end customers and installers to directly retrieve data from the inverter without using the cloud. Relying on the cloud creates a burden for Growatt due to the high number of requests and also introduces significant delays—currently around 5 minutes. In the context of the energy transition, having an API would be extremely beneficial. It would enable various smart systems to optimize EV charging, control smart home devices, and much more.
Hi Customer， We greatly appreciate your feedback, and we are delighted that you are satisfied with our service and product. we do have the API function , please contact our local service team. they will send you the guidance for API application. Best regards,
Customer service is sorry. Worst in the industry. 4 different answers for 1 problem... no solution. the best thing a growatt inverter is for is a boat anchor. tech support was very sarcastic and disrespectful.
Hello Customer, Thank your for choosing Growatt products. We sincerely apologize for any inconvenience you may have experienced. And our USA Customer Service is available at the unique number +1-866-686 0298, where one of our operators will assist you. Or Email to us for help : [email protected]. Best regards,
Terrible. Their Infinity 1500watt off grid battery does not even work for 1200watt tools. + They did not read the e-mail properly and when I clarified it they simpley never responded.
Dear Customer, Thank your for choosing Growatt products. We sincerely apologize for any inconvenience you may have experienced.i am not sure if you contact the correct number to us. Dutch Technical team is available at the unique number +31 （0）850 409967； where one of our operators will assist you. Or Email to us for help : [email protected]. Best regards,
Dear customer, Thank you for choosing Growatt !
共 371 条符合条件的评价
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