Growatt is funded in Shenzhen in 2011,we are a new energy enterprise dedicated to the R&D and manufacturing of PV inverters, Energy Storage and EV Charger as well as Smart Energy Management. our vision is to build the World’s LargestIntelligent Sustainable Energy Ecosystem for Human Kind. Today, Growatt is already the global No.1 residential inverter supplier and also one of the world's top four suppliers of PV inverters and storage hybrid inverters.
Reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally professional, friendly, and efficient at quickly resolving various technical issues during onsite visits or remote calls. People deeply appreciate the swift communication channels and the extremely helpful guidance provided by technicians who patiently walk them through troubleshooting procedures.
Some reviewers were not happy with product durability, noting that certain hardware components failed unexpectedly or became unstable over time. Additionally, some individuals experienced frustratingly long delays when waiting for scheduled repair appointments or struggled to receive timely responses from customer support teams.
All of our daily historical data has gone, ecerything before Jan this year. Emailed asking for help 08/05/2024, as yet NO reply.
Have been thinking of a battery system, with this level of support I will swap out the inverter at the same time.
One of the worst companies for support.
In reply, I used service @ ginveter.com.
I will forward on to the new' email addy.
Followup 28/05/2024 (no reply option available)
I used the email in your 1st reply, which has been replied to.
The issue has NOT been resolved, though I have recieved an email stating issue will be closed in 7 days.
I see nothing to change my rating of 1star atm.
followup 04/06/24.
Growatt customer service have confirmed that ALL historical (hourly) data has been deleted & going forward:
"Unfortunately the hourly data can only store up to three months"
With NO warning, I have not been able to save data important to me.
By comparing the max system output durations (does not have to be continuous)
eg max output spike at 09:15am and another at 13:55pm. gives a duration of 4hr 40min. of 'possible' max output.
As the system efficiency drops the max output duration will reduce.
As these records are GONE no comparision is possible.
Update 27/06/2024
Yesterday I recieved an email with an attachment containing the data for May 2019 (requested by me previously) I have been able to import this into a spreadsheet and organise into individual days, create graphs.
Basically all I wanted :)
I have changed the review to 3stars from 1, only reason for not giving more is the hassle to get the info, lack of notification that access to the data was being removed.
Growatt 回复2024-05-20
Hi Stephen,
I followed my internal colleague about your case. you mentioned the inverter issue , our IT team already resolved it. the daily history data already appeared. The another inverter MIN string inverter, only can keep 3 months hourly data. if you need these, you can Email to us , we will apply and send to you. If you have any issue , please kindly Email us, we will try our best to deal with.
Best regards,
Growatt
I called Growatt for help getting my system back on line after changing my internet provider. They offered me a FaceTime call the next day with Jack he was very patient and explained the process very well whilst showing us exactly what to do. Very good service
Growatt 回复2024-05-20
Dear customer,
Thank you for choosing Growatt !
We greatly appreciate your feedback, and we are delighted that you are satisfied with our service!
As an installer, by and large I'm happy with Growatt. The customer support have been working well and all major problems have been resolved. The timeframe for support feedback have most of the time been within within hours to a few days. There are still a few minor quality things that bother me a bit, but I been able to work around that..
Growatt 回复2024-04-26
Dear customer,
We greatly appreciate your feedback, and we are delighted that you are satisfied with our service. We are committed to maintaining our enthusiastic and professional service approach to continually provide even better service.
Thank you for choosing Growatt !
Bought an inverter. Got it working, thought great, just install Shinephone app and I am away! After installing it refused to accept my serial number and I have no access many functions. I spent days trying to resolve this but it seems many people have the same issue. Real shame, I suggest you try another brand.
Growatt 回复2024-04-25
Dear customer ,
Thank you for choosing Growatt products. We sincerely apologize for any inconvenience you may have experienced. could you please send your phone number to me via trustpilot platform, i will coordinate our team to support you. or reach out to us via hotline: 020 8500 6618, we will help you how to configure it. if the dongle issue, we will deliver a new one for you. please kindly contact us.
After Leo making contact with me he help to resolve all problems being encountered quickly and professionally . He has kept me informed all the way .
If online customer services had worked as efficiently as Leo worked my problem would have been solved within days rather than the 2 months.
Growatt 回复2024-04-12
Dear customer,
We greatly appreciate your feedback and delighted that you are satisfied with our service .Thank you for choosing Growatt! Can you please delete the original bad review due to the installation reason? you can continue to contack Leo if your product appear the issue. We will continue to provide the best service!
Having suffered an alert notification from my inverter and having to have powered it off and back on in order for it to work again, a support call was logged for the issue seen, which had also been seen a few weeks earlier, and resolved with a firmware update. However after waiting 48 hours and chasing for an update on the current issue, support and checks were finally received from tech support, with any further issues being monitored.
Growatt 回复2024-03-28
Dear customer ,
Thank you for choosing Growatt products. We sincerely apologize for any inconvenience you may have experienced. could you please send me your email address or phone number to me via trustpilot platform, i will coordinate my interal to contact you. thank you !
We have installed 5KVA Inverter And its brekdown with in 4th Day, we ask for service man, They are telling Saturday and sunday weekly off. & working time only 9.00 to 5.00, hope less service.
Todays received appointment of Technician but service man not attained. and Saying will attain next day. (Serial Number EDXXXX108D)
worst service and product
Growatt 回复2024-03-12
Dear customer,
Thank you for choosing Growatt products. We sincerely apologize for any inconvenience you may have experienced. could you please send me your email address or phone number via trustpilot platform. or please contact India service team Email ([email protected]) directly. The ticket numver is "Trustpilot2024+IN0002" please notes in the Email. i have informed our internal that we will contact you as soon as possible
As an installer - Customer service really good most communication is via watsap I ask for help and within 5 minuets I normally receive a message for Caroline who has been amazing and once or twice Leo who has helped effectively too.
Growatt 回复2024-03-07
Hi Nick,
Thank you for choosing Growatt！We greatly appreciate your feedback and delighted that you are satisfied with our service and product.
Had a problem with my battery not charging. It took a while to get a response via email to get someone out to look at it. I emailed on three separate occasions before I got a full response. Once an engineer was booked it was a quick process. There was in fact a problem with the inverter. Jack was very thorough and explained the problem and returned a few days later with a new inverter. The battery was actually fine. Once the inverter was replaced, it revealed that the data logger was also faulty. This was changed too. Jack was very professional and polite.
Growatt 回复2024-02-28
Dear customer,
We greatly appreciate your feedback and delighted that you are satisfied with our service and our product . Thank you for choosing Growatt !
Changing settings after changing broadband provider
Well, we got the system working again after changing my broadband provider. It has to be said that it seems more complicated than it might be but Jack very patiently guided me through the process and we got it done in the end. He was very polite and helpful and I couldn’t have done it without him.
Growatt 回复2024-02-19
Hi
We greatly appreciate your feedback and delighted that you are satisfied with our service and our product . Thank you for choosing Growatt !
Following an install of a Growatt Inverter and battery system, in late January, continual problems with the charging and discharging of the battery, including not charging at the correct time, discharging at the wrong time. Growatt support have applied a firmware update, and did not resolve the issue. As the fault continued, they looked to replace the unit and had a new one installed within a couple of weeks, which has worked well without issue.
Growatt 回复2024-02-16
Dear customer,
Thank you for your feedback and thank you for choosing Growatt products. We sincerely apologize for any inconvenience you have experienced. We have communicated with installer and will replace a inverter for you.
Installation date 4th December last and the Shine App that you need to see what's going on. There were too many zeros on the app screen so I thought something was amiss. Contacted Growatt, very helpful and swiftly into action to help. However, did not quite identify problem initially. Finally they said you have to contact your supplier, who frankly was slower and appeared less techinically conversant with the system. All is now resolved with a new CT2 (don't ask!). App shows that things were happening in the background but not quite right.
I now have to decide which of th Octopus tariffs is best for the whole system. HELP.
Growatt 回复2024-02-16
Dear customer,
Thank your for choosing Growatt products. If you encounter any issues during your usage of our product, please do not hesitate to reach out to our UK customer service team. you can contact us via email at [email protected] or reach us by phone at 020 8500 6618 (working time is from Monday to Friday 09:00-18:00)
Issue with the WiFix stick or coms card in the inverter which means I loose a lot of the functionality of my inverter, trying to contact Growatt seems impossible questions left unanswered for weeks now, technical support seems to be asleep at the wheel and dragging them down, my guess is that I get a response to this before I get an answer to my questions posted in the shine app or through the website. If you are looking for customer service then best avoid and try another manufacturer.
Growatt 回复2024-01-23
Dear customer,
Thank you for choosing Growatt products. We sincerely apologize for any inconvenience you may have experienced. could you please send me your email address or phone number via trustpilot platform. or please contact uk service team via phone (02085006618) or Email ([email protected]) directly. we will contact you as soon as possible. The ticket numver is Trustpilot2024+UK0001. i have informed our internal.
Jack has excellent interpersonal and technical skills, he was very accommodating and managed to get one of our data-loggers talking to the app. Unfortunately despite his best efforts, we were unable to add the second data-logger. We are grateful to have one data-logger data available on the app. Jack has agreed to explore the case further at his end and we will see if it’s possible to add the second data logger to a second account.
Growatt 回复2024-01-15
Dear customer,
Thank you for choosing Growatt products. We sincerely apologize for any inconvenience you may have experienced. Your suggestion is valuable for us. We have reported to design team, once we have the feedback, we will reach you back, please keep contact with jack!
Sent e-mail and contacted via Wsapp but no one answered.
E-mail and Wsapp contacts are on the official site (growatt.tech).
What´s the point of having contacts if you don´t reply?
From what I see in this reviews you only reply to costumers in GB
!?
Growatt 回复2024-01-12
Dear Customer,
Thank you for choosing Growatt products. We sincerely apologize for any inconvenience you may have experienced. could you please send me your email address or phone number via trustpilot platform. or if you based in Portugal, Please kindly contact this emai :[email protected]. The ticket number is "Trustpilot2024+PT0001" please kindly mention in the Email, my colleague will contact you as soon as possible.
Had a comms fault between the rf stick and the shinelan box. A replacement was sent out and Jack did a great job assisting me in getting the system comms back. Support from Growatt was very good and professional.
Growatt 回复2024-01-11
Dear customer
We greatly appreciate your feedback and delighted that you are satisfied with our service. We are committed to maintaining our enthusiastic and professional service approach to continually provide even better service.
Shine app stopped working, new router probably didn't help! Growatt representative was able to talk us through how to set it up again. A bit fiddly, but we got there. Great!
Growatt 回复2024-01-11
Dear customer,
We greatly appreciate your feedback and delighted that you are satisfied with our service. We are committed to maintaining our enthusiastic and professional service approach to continually provide even better service.
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