Growatt is funded in Shenzhen in 2011,we are a new energy enterprise dedicated to the R&D and manufacturing of PV inverters, Energy Storage and EV Charger as well as Smart Energy Management. our vision is to build the World’s LargestIntelligent Sustainable Energy Ecosystem for Human Kind. Today, Growatt is already the global No.1 residential inverter supplier and also one of the world's top four suppliers of PV inverters and storage hybrid inverters.
以上内容由商家自行提供，未经平台核实。Growatt（www.growatt.com）在 OK.one 的综合评分为 3.6 分（满分 5 分），基于本站收录的 371 条用户评价，属于公用事业分类，口碑一般。评价两极分化：66% 给出 4 星及以上，同时 27% 打了 1 星；商家回复了 62% 的差评；评价主要围绕产品、客户服务。数据最后更新于 2026-10-24。
Reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally professional, friendly, and efficient at quickly resolving various technical issues during onsite visits or remote calls. People deeply appreciate the swift communication channels and the extremely helpful guidance provided by technicians who patiently walk them through troubleshooting procedures. Some reviewers were not happy with product durability, noting that certain hardware components failed unexpectedly or became unstable over time. Additionally, some individuals experienced frustratingly long delays when waiting for scheduled repair appointments or struggled to receive timely responses from customer support teams.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Patient and extensive help by video call
Dear Customer, Thank you for choosing Growatt ! We are delighted to hear that you are satisfied with our service and your approval truly motivates us. We are committed to maintaining our enthusiastic and professional service approach to continually provide even better service.
I have solar panels & 3 growatt batteries. There have been issues since the installation (last October) with the batteries working together. The technician has been twice & worked conscientiously to fix the issue (now replacing one of the batteries). I'm sure he has done his best, but I question whether the product itself is good enough to be linked together in this way - if it goes wrong again I might ask for 2 bigger batteries instead.
Hi Customer, Thank you for your feedback and thank your for choosing Growatt products. We sincerely apologize for any inconvenience you may have experienced. If you encounter any issues during your usage of our products, please do not hesitate to reach out to our UK customer service team. you can contact us via email at [email protected] or reach us by phone at 020 8500 6618.Our dedicated staff is here to assist you in resolving difficulties you may encounter.
Their servers have got a lot better and are not down as much. Keep improving like that and I will raise the score again. The physical products are very good. Software is getting better.Thanks for the improvements.
Dear customer, Thank your for choosing Growatt products. We sincerely apologize for any inconvenience you may have experienced. The changed password settings are " growattYYYYMMDD" . Eg. growatt20231222 if the current day was 22th of December 2023. In a word. your suggestion is valuable for us. We will continue to improve our products. Thanks again for your feedback!
The shine app has limited functionality with forced charging and discharging of batteries. If you want to force charge and discharge the battery to take advantage of good export rates, once a pattern has been setup, you cannot see what has been programmed and need to 'wait and see' what happens. By this time it's too late. The App is programmed form a programmers perspective, not a consumers. The double layer password to change anything is unnecessary too.
Dear Customer, Thank your for choosing Growatt products. We sincerely apologize for any inconvenience you may have experienced. Your suggestion is valuable for us. we have reported to our IT team and will continue to improve our products. Thanks again for your feedback !
Had the growatt system installed less than 2 weeks ago. only seem to get a connection once now and then - and it seems like a quick snapshot pushed to the server rather than real data - the animated screen (on PC or phone) does not ever change with PV import or actual use. All the data seems to be pushed through China so maybe Growatt need to update their locations and have a server farm in the UK? Most of the time I cant access the servers though so have no idea how my system is performing - and this is one thing that pushed me towards Growatt as I do need to see if my investment is paying back. Come on Growatt - get your broken servers fixed!
Dear customer, The server sometimes has a delay in data transmission due to network problem. Can you please provide the system information (Inverter SN) by phone at 020 8500 6618 or Email [email protected] to us.Our service team will check the system working.
A month into the install and I’m fairly happy, though a few things have been a bit disappointing. The good SPH 6000 and Ark batteries look and feel like well made products. No cheap feel and the panel on the front is useful of real time data monitoring. Fabless inverter is silent, which is great given other models have been known to get noisy. Unlike others, I’ve had zero issues with the app or website. Shows everything I would want and allows me to set up schedules for battery charge and discharge to take advantage of Octopus offerings. Battery appears to be the size claimed and works pretty well, but see things to improve below. Having it installed in November means we are seeing it at the worst possible time of the year. Low sun, short day, more shading (especially while leaves cling on), but it seems to perform well went the sun is out. Thick rain cloud and a token amount is produced. Maybe Exiom Mono half panels have part to play. But still getting some useful contribution and battery comes into its own with overnight rates. Things to improve Support don’t respond to questions via app. Don’t offer the facility if you aren’t going to do it. Battery charge is limited to 3Kwh despite the Inverter supposedly being able to pump out 6kwh. The fact I have Growatt batteries that are supposed to take 25 amps EACH, makes this limit highly annoying. It means you can lose vital Wh during brief good periods in winter but also makes it harder to maximise cheap grid periods too, as the rate is too slow. This rate is also for discharge which is also bad as you may want more than 3K and you will have to use grid if there is no solar to supplement. To compound things further, temperature has a big affect. We were told to install in the garage and was told heat was more of an issue than cold. But cold will limit you charge rates in particular. Less than 15 degrees C and it lowers the rate to 2.15kwh, which is a disaster if you need to get those batteries charged during key periods. Shame this isn’t made clear in data sheets and also there is no info on temperature on the app or website. So you can’t take any action. I also have had a period where the inverter seem to be struggling with dusk setting in. This lead to the battery really charging at random fluctuating levels, which left me short for the expensive peak period. If Growatt could improve that battery rates for multi batteries installations as many other brands do, this would really kill my main beef with the set up. A few more options wouldn’t hurt either, such as weekday schedules and weekend schedules instead of just daily schedules. Overall I’m happy, but to get the 5 the charge/discharge needs to be improved.
Dear Customer, Thank you for choosing Growatt and very appreciate for your thoughtful comments. First of all, we are delighted that your recognition for our product. And the points you mentioned I hope the below information can help you. 1.We have the staff work on the APP platform. However, if you have the urgent issues need to be solved, please kindly contact us via email at [email protected] or reach us by phone at 020 8500 6618. 2.Due to the design of the product. The max charging/discharging of SPH 6000 is 3kW and it won’t affect by multi batteries. ARK battery type is LFP which is sensitive by the temperature.Reducing charging/discharging power to protect the battery. 3.When the sunrise and sunsets, the inverter will conduct self-check.So there will be short moments when it will not work. Normally it’s roughly 10 minutes (SPH inverter). If the time is too long, you can contact our service team to solve. In a word, your suggestions are valuable to us. We are committed to ongoing product improvement. Thanks again for your feedback.
It took some doing to get Growatt to respond, rather than just sending links to videos which are available on the internet and without them checking the problem, but when I finally managed to get an engineer to talk to me, Jack, he was absolutely excellent. I had a Datalogger issue and he was both patient and extremely helpful. If only Growatt would make it easier to SPEAK to someone like Jack, rather than them second guessing and sending links and emails, their customer service rating would be far higher.
Dear customer, Thank you for choosing Growatt products. We sincerely apologize for any inconvenience you may have experienced. Your suggestion is valuable for us. We will continue to improve our products and our service quality. Thanks again for your feedback!
Had a Growatt inverter fitted by a company fitting solar panels that was faulty. Had to wait a few weeks while they contacted Growatt to get engineer out to look at it with installer. Arrived with new battery and inverter and advised installer while he changed them over. Turned out to be a faulty inverter and all up and running within 2 hours.
Dear customer, We greatly appreciate your feedback, and we are delighted that you are satisfied with our service and product. We are committed to maintaining our enthusiastic and professional service approach to continually provide even better service. Thank you for choosing Growatt !
My system failed with an error. The Growatt engineer Jianye Pu came out promptly and resolved the issue.
Dear Customer, Thank you for choosing Growatt ! We are delighted to hear that you are satisfied with our service and your approval truly motivates us. We are committed to maintaining our enthusiastic and professional service approach to continually provide even better service.
In May, 2023 I bought and installed five pieces of Growatt's advertised Gro-plugs, i.e. smart plugs, remotely managed via their Shine App and metering the electricity that is running through. I am extremely dissatisfied with this purchase. In half a year (November, 2023 now) three out of five plugs have lost their wireless capability, i.e. have gone offline. Countless device resets do not remedy this problem. I warn anyone willing to listen that Growatt's Gro-plugs are crap product and should not be considered for any application except wasting your hard earned.
The ShinePhone app is constantly down. I left a message on the 6th October and received an email reply saying server not working and Growatt would try their best to get it working the following week. Obviously they have failed app still not working today 10 days after my original complaint. A bit concerning for a technical company.
Dear Customer, We sincerely apologize for any inconvenience caused. We are trying our best to make this situation gradually returning to normal. We appreciate your patience and understanding during this time. Thank you for your understanding.
Shinephone app useless. Network Timeout constantly displayed. Power phone down, power up again to get up to date info. Then Network Timeout yet again. Happens every day
Dear Customer, We sincerely apologize for any inconvenience caused. Our servers have experienced a recent attack, and our team has been working diligently to resolve the issue. We are pleased to inform you that the situation is gradually returning to normal. We appreciate your patience and understanding during this time. If you encounter any further issues or have any concerns, please do not hesitate to contact our support team : [email protected]; 020 8500 6618 （Monday to Friday, 9:00 AM to 6:00 PM）. Your satisfaction is our top priority. Thank you for your understanding.
The frustrating thing about Growatt is their products are ok, but the after care / service is appalling. Their apps are constantly going down and if you want support, forget about it! You get a 0208 number that is NEvER answered, you can leave messages and they will never get back to you. If you buy one of their products, as soon as it’s installed you are on your own.
Dear Customer, We sincerely apologize for any inconvenience caused. The working time of our technical support are Monday to Friday 9:00 AM to 6:00 PM. If you encounter any further issues or have any concerns, please do not hesitate to contact, we will reply you ASAP. Thank you for your understanding.
This app just doesn’t work, try to sign in but you get “timed out”
Dear Customer, We sincerely apologize for any inconvenience caused. Our servers have experienced a recent attack, and our team has been working diligently to resolve the issue. We are pleased to inform you that the situation is gradually returning to normal. We appreciate your patience and understanding during this time. If you encounter any further issues or have any concerns, please do not hesitate to contact our support team : [email protected]; 020 8500 6618 （Monday to Friday, 9:00 AM to 6:00 PM）. Your satisfaction is our top priority. Thank you for your understanding.
The inverter is working great, only problem is that price on electricity is going in minus and that’s crap server is not working and just makes a network timeout so we don’t have a idea of how much power we need to get so close to zero, so instead of saving money we are losing money, next plan will be to send it back to the dealer, and get a German one that does what it’s promised to do!
Super converters, very robust and reliable. How can you allow to annoy your customers with a software like shine. If you only spend 10% of the money, you lose by forcing your customers to by competitive products, for sound application software and you will rock. Just tell your seat farters (programmers living in a bubble) to leave their X GB/s environment and go out in the field to test your software. Take time to talk to real customers. PS: since your last server maintenance it is a random act to login. After ticking several times your directives, login button 20 times it might work. But mostly not.
The inverter and batteries are working fine BUT the shine phone app is awful - Network Time Out failure to log in 90% of the time
Dear Customer, We sincerely apologize for any inconvenience caused. Our servers have experienced a recent attack, and our team has been working diligently to resolve the issue. We are pleased to inform you that the situation is gradually returning to normal. We appreciate your patience and understanding during this time. If you encounter any further issues or have any concerns, please do not hesitate to contact our support team : [email protected]; 020 8500 6618 （Monday to Friday, 9:00 AM to 6:00 PM）. Your satisfaction is our top priority. Thank you for your understanding.
Avoid this horrible brand and invest in quality brands like SolarEdge, Enphase, Fronius, MyEnergi, Victron, Tesla or SMA who understand how to support customers and offer quality products with aftersales support. Growatt offers nothing but an artificially low State sponsored price. Avoid!
Dear customer, sorry to hear you've had a bad experience with our our service. Please, can you email [email protected]. or reach us by phone at 020 8500 6618. Our dedicated staff is here to assist you in resolving difficulties you may encounter. Thank you.
Very poor support. They just say: not compatible. The Shineapp does not work when limiting the Max SOC for the batteries. Just trust that you have a good BMS on your battery set! I use Pylon batteries on a SPH5000 with BMS CAN bus settings and connection.
So, so unhappy with my Growatt inverter and battery. The app is shocking and never connects. I can't trust the data as it updates so slowly. Buy cheap buy twice. Wish I had listened to the company telling me I would regret it. **Update** I have now received a different inverter and battery from a far more reputable company. I am so pleased we had an install from company with a conscious. They changed it all out for us F.O.C. Growatt support was virtually useless.
Dear customer, We sincerely apologize for any inconvenience you may have experienced. If you encounter any issues during your usage of our product, please do not hesitate to reach out to our customer service team. Our dedicated staff is here to assist you in resolving difficulties you may encounter. For customer support based in the United Kingdom, you can contact us via email at [email protected] or reach us by phone at 020 8500 6618. We are committed to providing you with the best possible service, and we appreciate your feedback.
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