Growatt is funded in Shenzhen in 2011,we are a new energy enterprise dedicated to the R&D and manufacturing of PV inverters, Energy Storage and EV Charger as well as Smart Energy Management. our vision is to build the World’s LargestIntelligent Sustainable Energy Ecosystem for Human Kind. Today, Growatt is already the global No.1 residential inverter supplier and also one of the world's top four suppliers of PV inverters and storage hybrid inverters.
Reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally professional, friendly, and efficient at quickly resolving various technical issues during onsite visits or remote calls. People deeply appreciate the swift communication channels and the extremely helpful guidance provided by technicians who patiently walk them through troubleshooting procedures.
Some reviewers were not happy with product durability, noting that certain hardware components failed unexpectedly or became unstable over time. Additionally, some individuals experienced frustratingly long delays when waiting for scheduled repair appointments or struggled to receive timely responses from customer support teams.
I had a Growatt inverter installed Sept 22, the shine app is worse than useless and tech support is none existent, I don’t even believe that the equipment is even working properly as I can’t monitor it, I would definitely not recommend Growatt to anyone thinking of having a solar system installed, look elsewhere for a better system, I wouldn’t give this even 1 star, absolute rubbish
Growatt 回复2023-09-14
Dear customer,
Thank your for choosing Growatt products. We sincerely apologize for any inconvenience you may have experienced. If you encounter any issues during your usage of our product, please do not hesitate to reach out to our UK customer service team. you can contact us via email at [email protected] or reach us by phone at 020 8500 6618.Our dedicated staff is here to assist you in resolving difficulties you may encounter.
STAY AWAY FROM GROWATT. VERY POOR SERVICE AND COMMUNICATION. We waited for 5 months for our growatt system to be installed, we emailed,called and was always told someone would be out next week but nobody ever turned up then we would complain again and still nothing happened. The company does not respond for at least a week to you complain again. Then we were told our growatt system was up in an electricians garage in new castle and he couldn't be bothered to come down to install it. Eventually someone from Sydney came up to Central Coast to install it, but they didn't have a the right parts (inverter) to finish the installation, was told it would be here next week and we are still waiting,now it's been 4 weeks and no one from growatt is returning our calls or emails. They want us to start paying but I refuse to pay for something that is not complete. We DO NOT have any more confidence and patience with dealing with this company. I WOULD NOT recommend for anyone to use thus company. They need to improve there service drastically. If growatt had been honest and kept us up to date on the proress things would be different.
Don’t touch these with a barge pole.
Set up incorrectly, unable to get any response from installers (Infinite Energy Solutions, Colchester Essex) via phone, email, messages or from Growatt. We were conned into being informed incorrectly, no saving of energy as promised.
1 star is an insult, it should be a NO star rating.
Growatt 回复2023-09-15
Dear customer,
Thank your for choosing Growatt products. We sincerely apologize for any inconvenience you may have experienced. If you encounter any issues during your usage of our product, please do not hesitate to reach out to our UK customer service team. you can contact us via email at [email protected] or reach us by phone at 020 8500 6618.Our dedicated staff is here to assist you in resolving difficulties you may encounter.
Now the equupment has been set up properly,it is really working well for US, charging up our storage batteries. Today the batteries have stored enough power for twenty four hours+, so that is another free day.
When the equipment is installed by registered engineers,it does the job well
Marie thomas
Growatt 回复2023-09-15
Dear customer,
We greatly appreciate your feedback, and we are delighted that you are satisfied with our service and product. We are committed to maintaining our enthusiastic and professional service approach to continually provide even better service.
Thank you for choosing Growatt !
was Ok at first but after software update on 10/10, nothing on the App worked. Growatt's technical assistance is by far the worst i have ever encountered. Buy something else!!
Growatt 回复2023-09-15
Dear customer,
Thank your for choosing Growatt products. We sincerely apologize for any inconvenience you may have experienced. If you encounter any issues during your usage of our product, please do not hesitate to reach out to our UK customer service team. you can contact us via email at [email protected] or reach us by phone at 020 8500 6618.Our dedicated staff is here to assist you in resolving difficulties you may encounter.
Started off great. Everything worked well and some of it still does. I could set my batteries to charge during the night, which was a feature I was sold during the sales process. It's a great feature as the cost of KWH is much lower during the night and sometimes the grid even pays you to take electricity.
Then randomly for no reason known to me, my shinephone app stopped showing any data and I was unable to connect to my inverter and set these settings. Everything else seems to be working fine.
I contacted my installer and growatt several times and I've been ignored by both. The customer service is genuinely awful. In the UK I think it's basically just 2 guys with a mobile phone/email. I had one reply saying to log a warranty claim, which I did... nothing happened. I emailed again several times telling them this and I've been ignored.
I now went to the lengths of buying myself a new datalogger and this one doesn't work either. I can only assume it's a software issue but it's still frustrating as the system isn't full operational.
Growatt 回复2023-09-15
Dear customer,
Thank you for choosing Growatt products. We sincerely apologize for any inconvenience you may have experienced. If you encounter any issues during your usage of our product, please do not hesitate to reach out to our UK customer service team. you can contact us via email at [email protected] or reach us by phone at 020 8500 6618.Our dedicated staff is here to assist you in resolving difficulties you may encounter.
Well after having problem with the Growatt inverter,I sat down and started to read the manualand fully understand as much as I can about the inverter.
And from what I can see-if you understand what you are doing with the set up of the inverter,it works OK, when mine was set up by a second rate no brain so called electrician he connected the CT sensor incorrectly and nothing worked properly and it got really hot had many issues.
So I called in an MCS/RECC electrician who explained that the CT sensor was set badly and could have caused a fire with the equipment overheating,it was one incorrect connection causing all the problems
SO WHEN HAVING SPECIALIST EQUIPMENT INSTALLED BY RUBBISH PEOPLE WITHOUT THE PROPER UNDERSTANDING,GROWATT BADLY IS GOING TO GET A BAD NAME, That is why a good knowledge base is most important, not people at the other end on the phone not fully understanding, and becoming agressive+swearing by lack of techical experience.
With my system,when the CT sensor was correctly put on the correct LIVE AC LEAD, It changed everything and the system is really working well and Iam now saving money.
So one needs to fully understand what why and how
So the tech staff could understand more and really help the users + installers THEN THE WHOLE SITUATION IMPROVES AND THAT IS A WIN WIN POSITION
RogerThomas
Growatt 回复2023-09-18
Dear Customer,
Thank you for choosing Growatt! We deeply appreciate your feedback, and your suggestions are invaluable to us. We will continue to improve our products and service. Thanks again for your feedback!
Well I purchased Growatt equipment for my home and my installer was sworn at when he asked for technical info,by staff at Growatt UK,
SO IF YOU WISH TO BE SWORN AT WHEN NEEDING INFORMATION..............USE GROWATT & FIND HOW IGNORANT THEY CAN BE
.....
SO WHAT ARE THE AFTER SALES LIKE, PROBABLY 0/ 10
Growatt 回复2023-09-18
Dear customer,
Thank your for choosing Growatt products. We sincerely apologize for any inconvenience you may have experienced. If you encounter any issues during your usage of our product, please do not hesitate to reach out to our UK customer service team. you can contact us via email at [email protected] or reach us by phone at 020 8500 6618.Our dedicated staff is here to assist you in resolving difficulties you may encounter.
App is usless. Always going offline and does not update for up to 1 hr .Supposed to be every 5 mins. Always disconnecting from server.. This needs revamping A.S.A.P. Customer Service for growatt is 2 mobile phone numbers which they dont answer . Says it All. J Stevens..
Growatt 回复2023-09-15
Dear customer,
Thank you for choosing Growatt products. We sincerely apologize for any inconvenience you may have experienced. Your suggestion is valuable for us. We will continue to improve our products. Thanks again for your feedback!
Really regret buying a Growatt inverter and battery. Servers are down constantly and their ‘support team’ are a couple guys mobile phones! Zero support, absolutely shocking
Growatt 回复2023-09-15
Dear customer,
We sincerely apologize for any inconvenience you may have experienced. If you encounter any issues during your usage of our product, please do not hesitate to reach out to our customer service team. you can contact us via email at [email protected] or reach us by phone at 020 8500 6618. Our dedicated staff is here to assist you in resolving any difficulties you may encounter.
MIN6000TL-X display: At first button press, it jumps very fast to show the second parameter.
Any subsequent press of the button advances one step to the next parameter, another press advances to the next and so on for a total of about 8 readings and to the first that did not show at first press before.
Happens daily when trying to read performance since installed.
It is a firmware flaw the manufacturer denies needing fixing and customer service says "press it 8 times to reach the first reading"
The MPPT (Maximum Power Point Tracker) in the Growatt doesn't work when there is just a few shadows on the panels - performance drops to 10%. It's a malfunction because the algorithm can't find the correct Power Point. Fronius invertes has a MPPT that actually works with shadows, but Growatt R&D doesn't care - they say that they have more important tasks. Don't buy Growatt if you expect to have shadows on the panels - buy Fronius instead.
Growatt 回复2023-09-15
Dear customer,
Thank your for choosing Growatt products. We sincerely apologize for any inconvenience you may have experienced. Your suggestion is valuable for us. We will continue to improve our products. Thanks again for your feedback!
My battery, ordered in May, has never worked. My supplier claimed against the company on warranty - that was over two months ago. They claim they can't get a replacement from Growatt. I wish I had never started this process. Can anyone recommend a supplier who CAN actually deliver a working battery?
Growatt 回复2023-09-18
Dear customer,
Thank your for choosing Growatt products. We sincerely apologize for any inconvenience you may have experienced. If you encounter any issues during your usage of our product, please do not hesitate to reach out to our UK customer service team. you can contact us via email at [email protected] or reach us by phone at 020 8500 6618.Our dedicated staff is here to assist you in resolving difficulties you may encounter.
I installed a 5000-TL X and the inverter works well, but the datalogger is broken and I have been emailing their customer service like 15 times and no luck for me to get a working one. For the price and 2 days of working experience the inverter seems to be OK, but their customer service just does not want to help you. Ne aware of that.
I had a PV and Growatt SP1000 and 2.6kW installation back in late 2016 by easily 2019 the battery failed with a common 024 BMS failure. Fair play to Growatt they replaced this no questions with a 4.8kW battery as the smaller was obsolete. They stated that the warranty of 5 years would apply on the replacement battery would apply. In mid 2022 (3 years) the battery failed again (024 BMS failure) Growatt point blankly refused to honour the 5 year warranty on this battery stating that the system was out of warranty. I get the the SP unit was out of warranty but the battery wasn’t. I spoke with my feet and had the system replaced with another battery system (Givenergy) who’s UK customer service is far superior than Growatt. The Chinese customer support for Growatt is somewhat questionable and very poor, they refused to put me in contact with any UK representatives, even though I asked several times. Shame on you Growatt. I would not recommend their products to anyone in the UK.
Had an SPH installed, for 6kW, with battery. Electrically, it seems to work, but there is often a 30W draw from the grid for some reason, even when there is plenty of power. The inverter mounting rails/heatsinks get very hot - too hot to touch - during periods of high power generation. Improving their thermal design would be good too (or adding a fan).
The software is very bad, the instructions are poor, and configuration requires you to scour the internet to find someone with a similar device (passwords that are not stated anywhere, instructions that don't match the behaviour of the device).
Key problems include:
1) there is no way to record the data *directly from the device*, so you are reliant on their servers, which are not particularly reliable, and I doubt they will persist over the life of the inverter.
2) The datalogger *does not log* - it simply sends an upload to the server, and if this is missed for any reason, the data is lost. This behaviour is extremely poor design - it should cache the data and then upload it.
3) sometimes the numbers for energy distribution don't make sense. For example, according to their web app, my battery has discharged much more than it ever charged, which is impossible.
4) Battery data is lost once the day is finished - there doesn't seem to be any way to access historical battery data, again making the data logger useless
They could fix this with a software upgrade, but I don't think that they will. They heavily promote their app, which is useless. I'm trying to figure out if the system is performing as expected, but I have to manually type out all the figures, many of which are missing due to network troubles.
the user interface via the web for configuring the inverter (How will I configure it if they take the server offline? No idea!) is badly described/laid out, and several parameters don't seem to take effect (e.g. battery charge/discharge rate). There are timers for off-peak electricity, and these do sort of work, but it requires careful configuration to not dump your battery into high-power loads by accident.
I'm currently working around the software issues by having my own recorder query their server via their API. This is not a great solution, as again it depends on that server being up, and having recieved the data.
If you care about the monitoring or logging, beyond a casual look, growatt is not for you.
Growatt 回复2023-09-18
Dear customer,
Thank your for choosing Growatt products. We sincerely apologize for any inconvenience you may have experienced. If you encounter any issues during your usage of our product, please do not hesitate to reach out to our UK customer service team. you can contact us via email at [email protected] or reach us by phone at 020 8500 6618.Our dedicated staff is here to assist you in resolving difficulties you may encounter.
AC coupled battery system, decent hardware, atrocious software and support
I have an AC coupled battery system, SPA3000 with 2 x 3.3kWhr batteries. Hardware seems nicely built, too new to comment on reliability. Getting the WiFi dongle to connect was a pain and required a firmware update before it would. No information about this available anywhere. Programming it via the PC based software is very flakey. It looks nice but the software is buggy and many times the values I have entered are corrupted. It requires multiple attempts to get the desired settings to "stick". To make matters worse all operations have to go through the Growatt server, which at times is VERY slow, and sometimes completely inaccessible. They know about the buggy software but have told my supplier they have no plans to fix it. My advice is avoid. I will not buy from this company again.
Growatt 回复2023-09-18
Dear customer,
Thank your for choosing Growatt products. We sincerely apologize for any inconvenience you may have experienced. If you encounter any issues during your usage of our product, please do not hesitate to reach out to our UK customer service team. you can contact us via email at [email protected] or reach us by phone at 020 8500 6618.Our dedicated staff is here to assist you in resolving difficulties you may encounter.
I've got a hybrid system, the Android app seems to time out and be useless so use the web page as its better. My problem has been the installation and the current clamp, make sure it's on a straight cable else it can misread and my iSolarboost ended up in a race situation with the battery discharging into the hot water tank. So watch the numbers and understand your system.
What it has done is reduce my energy bills to 8p per day on average.
Growatt 回复2023-09-18
Dear customer,
Thank your for choosing Growatt products. We sincerely apologize for any inconvenience you may have experienced. If you encounter any issues during your usage of our product, please do not hesitate to reach out to our UK customer service team. you can contact us via email at [email protected] or reach us by phone at 020 8500 6618.Our dedicated staff is here to assist you in resolving difficulties you may encounter.
Unable to connect shine wifi-x data logger to the growatt server. This appears to be a common problem from a Google search. There are so many different configuration approaches on the web, none work. Growatt support less than usesless. Stack them high, sell them cheap. If you don't care about data logging and need a cheap GTI this is for you. If you actually care about your production and being able to monitor it, steer well clear!!
Growatt 回复2023-09-18
Dear customer,
Thank your for choosing Growatt products. We sincerely apologize for any inconvenience you may have experienced. If you encounter any issues during your usage of our product, please do not hesitate to reach out to our UK customer service team. you can contact us via email at [email protected]/[email protected] or reach us by phone at 020 8500 6618.Our dedicated staff is here to assist you in resolving difficulties you may encounter.
No contact after question was asked to support. Try to stay away from their products. In case you need some help there won't be any.
Growatt 回复2023-09-18
Dear customer,
Thank your for choosing Growatt products. We sincerely apologize for any inconvenience you may have experienced. If you encounter any issues during your usage of our product, please do not hesitate to reach out to our UK customer service team. you can contact us via email at [email protected] or reach us by phone at 020 8500 6618.Our dedicated staff is here to assist you in resolving difficulties you may encounter.
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