Growatt is funded in Shenzhen in 2011,we are a new energy enterprise dedicated to the R&D and manufacturing of PV inverters, Energy Storage and EV Charger as well as Smart Energy Management. our vision is to build the World’s LargestIntelligent Sustainable Energy Ecosystem for Human Kind. Today, Growatt is already the global No.1 residential inverter supplier and also one of the world's top four suppliers of PV inverters and storage hybrid inverters.
Reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally professional, friendly, and efficient at quickly resolving various technical issues during onsite visits or remote calls. People deeply appreciate the swift communication channels and the extremely helpful guidance provided by technicians who patiently walk them through troubleshooting procedures.
Some reviewers were not happy with product durability, noting that certain hardware components failed unexpectedly or became unstable over time. Additionally, some individuals experienced frustratingly long delays when waiting for scheduled repair appointments or struggled to receive timely responses from customer support teams.
The absolute worst installation. The connections in their products are hopelessly bad and poor of cruelty - they should get a fine for producing something so terrible
Growatt 回复2023-09-18
Dear customer,
Thank your for choosing Growatt products. We sincerely apologize for any inconvenience you may have experienced. If you encounter any issues during your usage of our product, please do not hesitate to reach out to our UK customer service team. you can contact us via email at [email protected] or reach us by phone at 020 8500 6618.Our dedicated staff is here to assist you in resolving difficulties you may encounter.
Have had Growatt battery/inverter installed for 2 weeks. Hardware seems OK but software erratic. On trying to login to see what is happening it will often take me to a Demo account login page. At a later date it will allow me to login to my account
At times it shows power being imported from the grid when there is plenty of spare battery and show power bing exported to the grid when the battery is not fully charged
Growatt 回复2023-09-14
Dear customer,
We sincerely apologize for any inconvenience you may have experienced. If you encounter any issues during your usage of our product, please do not hesitate to reach out to our customer service team. you can contact us via email at [email protected] or reach us by phone at 020 8500 6618. Our dedicated staff is here to assist you in resolving any difficulties you may encounter.
We are committed to providing you with the best possible service, and we appreciate your feedback.
Had my inverter installed 3 months ago. Hardware is functioning okay although onn2 occasions errors came and went without any intervention. Now about the app and especially the connection … they suck! Disconnecting mamy times, unable to reconnect, network timeout … horrible!!!
I had the inverter installed in September. Numerous problems - the load isn’t showing anything unless the PV is on and always under what the PV is generating. UK support have washed their hands as the inverter is not a ‘UK’ model. Growatt China won’t respond and I have been trying to raise a warranty claim to no avail because they won’t respond to the issues. 8 months on and it still isn’t fit for purpose.
Growatt 回复2023-09-14
Dear customer,
We sincerely apologize for any inconvenience you may have experienced. If you encounter any issues during your usage of our product, please do not hesitate to reach out to our UK customer service team. you can contact us via email at [email protected] or reach us by phone at 020 8500 6618. Our dedicated staff is here to assist you in resolving difficulties you may encounter.
We are committed to providing you with the best possible service, and we appreciate your feedback.
Avoid. poor software makes this good product almost useless for days at a time
We had SPH inverter and 10kwh batteries installed jan2023. chose this simply because these were the only product available end of 2022 but this was a mistake- should have waited for better product to arrive in stock. On the good side, the system produces power and generally charges/discharges battery appropriately. But the app and desktop monitoring is worse than useless- there are many periods of 3-5hours when it cannot update. then it guesses what happened between updates so that's highly inaccurate. If you haven't had solar/batteries you might not imagine how serious a problem this is: you can't see how much solar there is, how full the battery is or how much has been imported from the grid. Then there is the inability to program the batteries to charge overnight (on cheap electricity) unless the app is working. Together these issues cover about half of the usefulness of having solar and batteries, so the poor software definitely means that this product is not at all recommended after 4 frustrating months. Avoid.
Growatt 回复2023-09-14
Dear customer,
We sincerely apologize for any inconvenience you may have experienced. If you encounter any issues during your usage of our product, please do not hesitate to reach out to our UK customer service team. you can contact us via email at [email protected] or reach us by phone at 020 8500 6618. Our dedicated staff is here to assist you in resolving difficulties you may encounter.
We are committed to providing you with the best possible service, and we appreciate your feedback.
Bought a rural property with two Growatt inverter systems (6000TL-X and 8000MTL-S). Tried everything their manuals and online documents/forums suggest to instal the data-loggers in the Shine App and web portal but they don't show in the App or their online Growatt portal. Over several weeks I have tried emailing every Support email address they have and rang and left messages on every Australian Support phone number they have. No reply. Support is non-existent.
Not recommended. The hardware works while it works, but the software already from install gives the impression, that the company is out of business and their cloud services keep running just until server rental runs out. Because Growatt Shineserver experience is apalling. It does not discover my PV plant equipment, though it finds my plant. And there is nowhere to ask for tech help. Even the local distributor is not good to help. Luckily I managed to get the ShinePhone app to work at about fifth attempt. And there I come to my second point.
I look at Kostal PV client cloud experience with incredible envy. It works. And there is support there, and one can ask questions and receive meaningful responses there. Not with Growatt.
If I want to upgrade my system to a hybrid inverter with batteries, where do I ask Growatt questions? It is about five months I asked them two simple questions. While two of their competitors have invited me to a tech demos, Growatt won't budge even to answer a knowledge base request.
All in all it was a mistake to go with Growatt. They squarely don't deserve my money.
Had a Growatt based solar install for a year or so in the UK.
The hardware (in my case a Growatt SPH inverter and two Growatt batteries) is fine... nothing spectacular but reasonably priced.
If you want to configure it *at all* you have to use their app which is poor *when it works*... and it really doesn't work much. It relies on the Growatt Cloud service which seems to be down around 50% of the time. Randomly it will lock your account also so you can't even use it some of the time it is actually available.
Growatt tech support is essentially missing. They have never answered the phone nor answered emails.
There are better options for the money and those companies actually care about their residential customer more than not-at-all.
Growatt 回复2023-09-14
Dear customer,
We sincerely apologize for any inconvenience you may have experienced. If you encounter any issues during your usage of our product, please do not hesitate to reach out to our UK customer service team. you can contact us via email at [email protected] or reach us by phone at 020 8500 6618. Our dedicated staff is here to assist you in resolving difficulties you may encounter.
We are committed to providing you with the best possible service !
their supporting SW is really low quality. Permanent system timeouts, some days apps reporting delayed data and total nonsense readouts. It seems their servers are over saturated by many connected systems.
Just avoid, this is pure misery.
Growatt 回复2023-09-14
Dear customer,
We sincerely apologize for any inconvenience you may have experienced. If you encounter any issues during your usage of our products, please do not hesitate to reach out to our UK customer service team. you can contact us via email at [email protected] or reach us by phone at 020 8500 6618. Our dedicated staff is here to assist you in resolving difficulties you may encounter.
We are committed to providing you with the best possible service, and we appreciate your feedback.
My 5.5 kWh solar panels and Growatt inverter with10 kWh battery storage is working well now that we are moving into spring and the sun is shining. My system was installed just before Christmas. I have been very fortunate as the ShinePhone app is working great, on only two occasions has there been difficulties connecting. Whither this was due to server or network I don’t know, as when I tried later all was well. The app gives me all the relevant information automatically and access to more in-depth technical information about my system if required.
Growatt 回复2023-09-14
Dear,
We are delighted to hear that you are satisfied with our products. If you encounter any issues during your usage, please do not hesitate to get in touch with our dedicated customer service team. You can reach us via email at [email protected] or by phone at 020 8500 6618.
Our commitment is to offer you the highest level of service, and we value your feedback.
Thank you for choosing Growatt !
Iv had my system for over a year now and they still can't help me set up there app on my phone. Very poor customer servers. I would never get a growatt inverter ever after this experience.
ShinePhone App stopped working (it's often flakey but this was more terminal) so I submitted a ticket on the support site. They took several days to come back to me and when they did they didn't explain how to fix the problem they just made an unintelligible comment and closed the ticket. Appalling customer service.
Growatt 回复2023-09-14
Dear customer,
Thank you for your feedback and thank your for choosing Growatt products. We sincerely apologize for any inconvenience you may have experienced. Your suggestion is valuable for us. We will improve our products and our service quality.
Our commitment is to offer you the highest level of service, and we value your feedback.
Never gives the feeling of correct information. Worst app ever : Shinephone
Growatt 回复2023-09-14
Dear customer,
Thank you for your feedback and thank your for choosing Growatt products. We sincerely apologize for any inconvenience you may have experienced. Your suggestion is valuable for us. We will improve our products and our service quality.
Our commitment is to offer you the highest level of service, and we value your feedback.
PV panels and inverter work fine but if I'd known in advance how poor the ShinePhone app and server-based control are I'd never have bought them. Why does an engineering company pay so little attention to the quality of its software engineering?
Update: according to a recent report "Growatt inverters were especially vulnerable (to hacking) because of basic flaws in the company’s cloud platform."
Growatt 回复2023-09-14
Dear customer,
Thank your for choosing Growatt products. We sincerely apologize for any inconvenience you may have experienced. Your suggestion is valuable for us. We will continue to improve our products. Thanks again for your feedback!
Like others the ShinePhone app often can’t connect, but does eventually. The 6.5Kw battering receives. Charge and releases charge when demand is higher than production, reducing my grid input. That was the primary purpose of getting it. Quite pricy from the solar company at over £3K in the UK, so will be some time before investment is repaid. Another issue is the pre set minimum charge held of 10% , ie I have a reduced working capacity, which in summer would be useful to increase.
The app Shine is absolutely dog pants , can't ever connect, failed connection to server. Honestly the worse app I've had the displeasure of using. The actual hardware, batteries and inverter seem good.
Growatt 回复2023-09-14
Dear customer,
Thank your for choosing Growatt products. We sincerely apologize for any inconvenience you may have experienced. Your suggestion is valuable for us. We will continue to improve our products. Thanks again for your feedback!
If you invest in a Growatt inverter you'll spend all your time frustrated that you can't log in to their server to manage your system. Making a bit useless.
If you get log in it works well but more than likely it'll drop the connection before you've finished.
It's not at all a polished set up. One can only imagine the have some really old overloaded servers that just aren't up to the job!
Growatt 回复2023-09-14
Dear customer,
Thank your for choosing Growatt products. We sincerely apologize for any inconvenience you may have experienced. If you encounter any issues during your usage of our product, please do not hesitate to reach out to our UK customer service team. you can contact us via email at [email protected] or reach us by phone at 020 8500 6618.Our dedicated staff is here to assist you in resolving difficulties you may encounter.
App is shocking.. I now use Solar Assistant to monitor everything which is far superior.
But other than that it's behaving exactly as it should. Battery charges when there's excess solar and discharges when I need it.
Growatt 回复2023-09-14
Dear customer,
Thank your for choosing Growatt products. We sincerely apologize for any inconvenience you may have experienced. Your suggestion is valuable for us. We will continue to improve our products. Thanks again for your feedback!
So far so good. We had a Growatt SPH-3600 and 6.5kW battery installed nearly a year ago and they've performed well. We've had no need to use their customer support yet, so they'll probably lose a couple of stars when we do! And why do Chinese companies not use native English speakers to translate their product manuals and software?
Yes, Shinephone is a pretty awful app, but at least the connection to the server has improved recently. The need for a password that changes daily when changing any settings is just nonsensical. It does need setting up and checking by your installer, it's tortuous to do without help. I've plugged in a Raspberry Pi running Solar Assist which is a whole lot better for keeping tabs on generation and consumption, with updates every few seconds rather than 5 minutes.
Remember how much more the inverters and batteries that get better reviews cost. The performance doesn't seem to be much better, if at all, and the customer service is sometimes pretty ropy too. So all in all I'm pretty happy that I went with Growatt - just hope I still will be when something goes wrong!
Growatt 回复2023-09-15
Dear Customer,
Thank you for choosing Growatt! We deeply appreciate your feedback, and your suggestions are invaluable to us. We are committed to ongoing product improvement, ensuring that we meet and exceed your expectations. your satisfaction is our priority.
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